Mystrollers.com

Review: Order car seat, never sent it, after months of trying to contact they issued refund the [redacted].

The refund never posted because (per [redacted]) there is NO money in MyStrollers.com bank accounts.Desired Settlement: full refund so I can move on and purchase a car seat.

Business

Response:

Hello, This order was credit back to the customer on 5-**-2015

Review: I placed an order on the mystrollers.com website on 6/**/15. Immediately upon submitting my credit card information, I received an order confirmation with my order number and a link to their website where I could log in to my account and track the order. After checking my order status numerous times over the last five days, the website states that my item is still "being picked." I attempted calling the company's customer service phone number, but have yet to reach a live person. A recorded message directs you to submit a customer service inquiry via email. I have inquired as to the estimated ship date of my order via email twice now with no reply. My credit card was charged $617.49 on 6/**/15. At this point in time, my faith in this company is gone. I would like to cancel my order and receive a full refund in the amount of $617.49 within the next three business days. I have been unable to reach a company representative in order to make this request and am hoping you may be able to help me reach a satisfactory resolution in a timely manner.Desired Settlement: I would like a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] My order was cancelled on 7/*/15 and I received a full refund credited back to my account on 7/*/15.

Review: I purchased a Mutsy stroller, 2 cup holders, shopping basket, car seat adapters, air rear wheel set, and a maxi cosi car seat on 9/*. I received a tracking number on 9/** for the car seat. I emailed the company and asked them when I would received the tracking number for the rest of the items I purchased. I was emailed back on 9/** that the rest of the items will ship out by the end of the week. I never received a tracking number. On 9/** I got an email that my order had been shipped out and that I would receive a tracking number shortly. My order still showed as "being picked", so I emailed them and asked why the status hasn't been changed and that I hadn't received any tracking numbers still. On 9/** Mystrollers.com responded to me and told me that all the Mutsy items will ship out within 24-48 hours and that I should receive a tracking number. On 9/** I emailed the company again and told them that I haven't received and tracking info and I would like a full refund for all the Mutsy items purchased. They will not respond to my email. I don't think it is fair that this company takes advantage of expecting mothers and makes them go through all this. All this stress is going to send me into preterm labor. They should be ashamed of their actions and the way they treat their customers. They never answered their phones when I called, and whenever you email them you have to wait 1 whole business day for a reply, OR wait till they come back to work due to the "holiday". They seriously "celebrate" every heard and unheard of holiday you can.Desired Settlement: I would like a full refund for all the Mutsy items I purchased.

1. Mutsy Igo nomad urban stroller.

2. Two cup holders.

3. Shopping basket.

4. Car seat adapters.

5. Air rear wheel set.

The funds for all of this were taken out of my account immediately when the order was placed, and I think it is reasonable to request that the funds be put back in just as promptly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a stroller on-line 03/**/15 for $384.00, Order Number [redacted], my credit card was debited on 03/**/15. My Strollers that they were unable to deliver due to it not being at warehouse. On May**, 2015 I cancelled the order, and My Strollers Acknowledged The Cancellation-Ticket #[redacted]. After numerous emails, My Strollers has failed to provide my Refund. The last contact was via email, June *, 2015. My Strollers said they would forward my email to the accounting dept. It is June **, 2015 and I have not heard from them or received credit on my account.Desired Settlement: I am requesting full refund- $384.00

They have had this money in their account since March **, 2015.

Business

Response:

Hello, This transaction was refunded to customer on 6[redacted]-2015 for $384.00 Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you for your assistance, I would warn people about this business, they are TERRIBLE.

Review: My Father in-Law purchased a stroller that included 2 car seats on 3/**/15 from mystrollers.com. His card was charged right away. The website stated shipping would about take a week. Some one I know purchased from them, and stated it took about a month and a half to receive their stroller. I waited about a month before I contacted the companies support team asking about my order; we were communicating through email (the company never answered their phone). I would email the company for an update on my stroller, and every email I received I was told the samething "order will be sent out next week", "we are waiting for the manufacture to ship your order to our warehouse", etc. . I emailed them weekly. When I found out my due date was going to be sooner, I sent another email late May letting them know I was going to have the babies sooner; I still received the same response. The first week of June I asked for an invoice to be sent, or confirmation that the manufacture sent my order to their warehouse. I received no response for a week. I contacted the manufacture of the stroller, and was told when retailers place an order without payment, they do not send the product until they have received payment in full. I sent another email stating I wanted to cancel my order, and for a full refund. The company cancelled my order the sameday, however I have not received my refund. The invoice showing cancellation stated refund will take 1-2 billing cycles.Desired Settlement: I would like my refund as soon as possible, so I can purchase the same stroller directly from orbit baby. Also, the company deceived me for nearly 3 months, so I feel we should not be penalized and have to wait 1-2 billing cycles for the refund when the company did not have the item in stock.

Business

Response:

A refund for the full amount has been issued on 8-*-2015. Please allow 3-5 days for credit card to post Thanks, Mike A[redacted] MyStrollers.com [redacted]

Review: We thought we purchased 18 Dr. Brown's bottles for $89.82 over the internet and they were to ship within a few days. One and a half weeks later we got an email saying the item was out of stock but our card had already been debited. I emailed to cancel the order since I needed the item immediately and I got a confirmation saying the order had been cancelled and I'd receive my refund within a few days. It's been one month with no refund and I've tried calling and emailing to get resolved and have had no response from the company. They took our money but did not render any services.Desired Settlement: I'd like my card refunded back the amount they charged.

Business

Response:

This credit was issued on 1-**-2015 for $89.92.If we can be of further assistance please let us know