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Reviews Mystrollers.com

Mystrollers.com Reviews (86)

Hello,   A refund has been sent today back to the customer for this order. It was cancelled on 6-**-2015   Thanks, [redacted] MyStrollers.com [redacted]

Review: I ordered a Clek Foonf car seat in July. When it was not shipped two weeks later, I cancelled the order. The company stated my refund would be credited within 1-2 billing cycles. It was not credited in August or in September. I have contacted the company multiple times and each time the company told me they would credit me the following week, which was not done.Desired Settlement: Refund of my $404.99

Business

Response:

This order has been refunded 1-**-2015 for $404.99

Review: They never provided me with a tracking number for the $977.00 special needs stroller I purchased on 5/**/2015. They will no longer respond to requests about my order.Desired Settlement: Would like a refund due to their not delivering the $977.00 special needs stroller I purchased on 5/**/2015 and they posted to my credit card on 6/*/2015. I have tried to contact them several times to resolve this issue and have had no sucess.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered a stroller in November of 2014. The item was listed as "in stock" on the website. After weeks of delays and emails back and forth promising that the item would ship "in two weeks", we decided to cancel the order in January 2015 and purchase elsewhere. We never received the product despite being charged for the full amount. An email came through confirming that the purchase was cancelled and the credit card would be refunded within two (2) billing cycles. It has been nearly three (3) billing cycles and we have not received the refund. We sent an email to follow up after 60+ days and a response was given that they were looking into it. We sent a second email asking for the refund to be given before contacting the Revdex.com but there was no response.Desired Settlement: We would like a refund to the credit card for the full amount of $711.66.

As indicated above, the item was never received.

Business

Response:

Hello,A refund for $711.66 has been credit back on 6-*-2015 Thanks,[redacted]

Review: I ordered a stroller online on 6/**/13 with the understanding that shipping would take 4-7 business days. Now 13 days later my order has still not been shipped. I emailed the company two days ago and they replied saying it would be shipped withing 24 hours. I called again today twice and no one at customer service has been able to give me a definitive answer on whether it has been shipped nor have they given me a tracking number. They stated that they would call me back with the info and no one has called me back. I am extremely frustrated with customer service as it was very poor service.Desired Settlement: I would like my order to be shipped expedited.

Business

Response:

To Whom It May Concern,

The stroller was shipped out on 7/**/2013. It is expected to arrive 7/**/2013. We are sorry it is too late to overnight the item. However she will have tomorrow

If we can be of further assistance please let us know

Review: Ordered a stroller part and never received it. I was told multiple times that I would receive the part but that they were unsure of an expected date of the shipping. After 6 weeks I cancelled the order. They told me that it had been cancelled and that a credit had been issued but I never received a refund. After 3 weeks of waiting I finally had to make an insurance claim. Luckily I was covered by insurance but many people are not and these items they are selling are not inexpensive.Desired Settlement: I would wish that the company would refund my money.

Consumer

Response:

At this time, I have not been contacted by Mystrollers.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: We purchased a stroller and car seat on their Internet site back in February 2015. We ended up cancelling the order 2 months latter because of failure to deliver, claiming that the items were not available despite being labeled in stock even a month and a half after our purchase. To this day we are still waiting for the credit to show in our account. We have made various attemptscommunicating the issue but we only receive automatic responses lately.Desired Settlement: We just want our money back, it's only fair.

Business

Response:

Hello, Please have the customer provide us with the order # so we can look into this for her Thanks, Mike A[redacted]

[redacted] Toll Free # ###-###-#### Local # ###-###-#### Fax # ###-###-#### Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I don't think I asked for them to look at the order. Ticket # [redacted] ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We need the order # to find the order for you so we can respond to the complaint

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Order numbers are part of the complaint, and I provided the ticket number as it contains direct link to all the comunication between business and costumer, including order numbers. However, to avoid justifying further delay, orders are [redacted] and [redacted]. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

This is a horrible company and they do not follow through on their word until you threaten to go to the Revdex.com about them. I made a $400+ purchase from them at the end of January. However, due to their false advertisement, the items were actually on back order but they still took my money. In order to get any information about my order I had to email them. After a month I never received my my items so I cancelled the order. It then took over a month to get them to refund my money that they should have never taken in the first place. I submitted a claim though [redacted] and they didn't even respond to [redacted] or the claim. This company is horrible and deserves an F in business practices. I will never shop from them again, nor will I ever recommend them to anyone either.

Review: I ordered a [redacted] car seat and cupholder from mystrollers.com on 1/**/15. I called them on 1/**/15 to confirm with their customer support that the items were in stock and available to ship and received a call the next day (1/**/15) that they were indeed in stock and available at the [redacted] warehouse and would be delivered in 4-7 business days. I placed my order with Ground delivery (4-7 business days) received confirmation, and periodically logged into my mystrollers.com account to check the progress of the order. It always said "Order Being Picked." On 1/**/15, 11 days ( 7 business days) later my order STILL said "order being picked" so I emailed support (after callling numerous times and getting no answer), and got an email response that they would check with [redacted] and get me an answer. I followed up on 1/**/15 and did not get a response until 1/28/15 which said [redacted] "According to [redacted] this order will be shipping out on Friday!" I asked who I would receive tracking info from and they replied that I would receive it from them (mystrollers.com). On Friday, 1/30/15, the day they told me it would ship the order still said "being picked." I called multiple times throughout the day and never got through to a live person. I left a voicemail and got no return call. I emailed asking about it and got no response. I called back at 3:03pm EST and the phone message said they closed even though they weren't supposed to close until 3:30pm EST. Finally this morning, Monday 2/*/15, I received an email saying "Sorry we checked with the [redacted] warehouse it still hasnt shipped since the weather hasnt been great. They told me the latest it would ship will be tomorrow is that ok ?" I replied that if it would ship tomorrow that is fine." However, I then called the [redacted] USA office and spoke to someone who said they hadn't even received my order from mystrollers.com until 1/[redacted]15 (the day I contacted mysttollers.com about it), but that it was not scheduled to ship tomorrow as mystrollers.com had said in their most recent email to me. She said she didn't know why they said that and told me I needed to contact them and that she could not guarantee this order would be filled, but couldn't say why and that mystollers.com had to give me that info. I've tried calling mystrollers.com at least 10 times today and have sent 2 more emails to them requesting a phone call and have not heard back. After searching for more reviews of this company online, I've come to realize I will never receive my order and without your help I won't receive a refund either and will be out a lot of money ($301.73), that I need for a car seat for my child. I want this order cancelled and my money refunded to my credit card. Thank you for your help.Desired Settlement: I want the total amount I paid, $301.73 refunded to my credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order was placed on 8/**/13 and credit card was charged soon after. The item specifically stated it would ship in 7-14 business days. Contacted customer service on multiple occasions and was told that the item would ship soon. When I asked to speak to a supervisor I was told he would return my inquiry but failed to do so.Desired Settlement: Refund full amount as item has not even shipped yet.

Business

Response:

To Whom It May Concern,

This order has been cancelled, Customer will receive a refund within 3-5 days

MyStrollers.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Britax Boulevard car seat on February *, 2015. When I ordered it, the item was marked "in stock". I checked the status a week later and then emailed customer service to inquire about when the item would be shipped. The company emailed to advise this item was out of stock. On February *, 2015, I cancelled the order as per the company's cancellation policy stated on the website. The company confirmed my cancellation and stated, "If your card was charged we will reverse the charges immediately and the credit will show in your account in within 1-2 billing cycles". It was not credited in March or in April. I have emailed the company multiple times and each time the company told me they would credit me "within the next few days". I have called customer service at least 10 times on different days and at different times during business hours, but I have never been successful at actually speaking to a live person. I have not received any refund. I have read reviews (on [redacted]) that indicate this is, unfortunately, a regular occurrence with this company. Order [redacted].Desired Settlement: Full refund of the amount I was charged: $338.23.

Business

Response:

Hey, A credit in the amount of $338.23 has been credited on 5-**-2015 Thanks, Mike A[redacted] MyStrollers.com [redacted]

[redacted] Toll Free # ###-###-#### Local # ###-###-#### Fax # ###-###-#### Email: [redacted]

Review: I placed an order. On march ** 2015. For three times. Totaling 193.58. Two of items shipped shortly after. My third item still hasn't shipped . It was for 159.00 which I was charged for back in march . I wrote and email and was told it would ship by April ** . Which is crazy it takes that long . Since then I have called twice . Got no answer left two messages which haven't been returned . Have emailed twice and no answers still as to where my item is .Desired Settlement: I would like my last item to ship. A phone call or email as to when this will happen. I just want the item I have paid for over a month ago and still hasn't arrived .

Business

Response:

Hello, A refund has been sent today back to the customer for this order. It was cancelled on 6-**-2015 Thanks, [redacted] MyStrollers.com [redacted]

Review: I ordered a car seat and stroller travel system from this company in the beginning of September. I was told that it would ship within 4-7 business days. My order had no status so I contacted the company via phone and left several messages. None of the messages were returned. I emailed the company and I was told that all of a sudden my order was now out of stock and delayed and to expect a shipment in 3 weeks. When I ordered it the product didn't say that it was out of stock. I wouldn't have placed the order if that was the case. It is now October and I have still not received my order. I cannot get ahold of the company via phone. I would like a live person to talk to about my order status. I want to return my order and get my money back in full. This website seems like a scam. My credit card was charged $280 and I have not received my order. With a baby on the way money is tight right now and I don't appreciate being taken advantage of.Desired Settlement: I would like a refund to my credit card in full. My order was not filled so I deserve my money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My order had been canceled and I am supposed to receive a full refund within 1-2 billing cycles. My bank is monitoring my account to make sure that I get the refund in full.

Sincerely,

Review: I bought a stroller and hook stroller hanger online from that website on the 6-**-2014 and on my conformation email said that will take 7-10 business days to be delivered. I waited two weeks and called on Wednesday to check on my order status and told me that the order will be shipped on the weekend . called on Tuesday to check if my order is been shipped or not and the customer Representative told me it will be shipped this week . so I decided to cancel and get my refund . the website sent me an email with confirmation that I will get my refund in two billing cycles. I called to check how long is their billing cycle and they said it takes two MONTHS . I asked to speak with the manger and there was no answer to my call . I really need my money back and get this website give peoples right . I searched about it online and everyone had the same issue and bad reviews and I wish I checked before I trusted them. Thank youDesired Settlement: I want all my refund back $255.98 since I didn't get anything from them .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hello,

This [redacted] , I received contact from the website [redacted] . they sent me the full refund today on 7/*/2014 . Thank you for your help and support .

Sincerely,

Review: On 2/**/15, I placed a pre-order for a Britax Frontier booster seat with MyStrollers.com. Before placing the order, I contacted MyStroller.com via email and received email communication from them that the "ETA" on the item would be "3-4 weeks". On 4/*/15, I contacted Mystrollers.com via email, as reaching them via phone has proven to be fruitless, and inquired about the status "order being picked"; the item had been assigned this status on 3/**. I noted that my card had been charged $264, yet the order status had not changed since 3/**, so I needed to know if it had shipped or when it would ship assuming it would be ASAP since my card had been charged. I was told they were awaiting the car seat to come back into stock with a new current ETA of 2 weeks. At this point, I requested the money be refunded back to my VISA and not charged until the car seat was in stock and ready to ship. They stated that since it was a pre-order, the only way to refund the money was to cancel the order. On April [redacted], I canceled

the order. On April [redacted], I received a confirmation email that the order had been cancelled and the money would be refunded immediately and I should see the credit show to my account within 1-2 billing cycles. On 4/**/15, I had not yet received the refunded credit and I again contacted them via email and was told the $264 credit would be issued "next week". Today is 5/*/15 and the credit has yet to show on my Visa account. They have had my $264.00 since 3/** and at this point, they have stolen my money.Desired Settlement: I want my card to be refunded the $264 dollars they charged before an item was even in stock.

Business

Response:

Hey,According to our records It was a chargeback and [redacted] issued the credit on 7-*-2015Thanks,Mike A[redacted]MyStrollers.com[redacted]

Review: I ordered a Peg-Perego Triplette SW Atmosphere stroller on 6/*/14. We have contacted this company on several occasions via email and telephone conversations. As of today we have been given 4 ship NLT dates, all of which have come and gone. Their customer support is very unresponsive and just continues to give us a new ship date each time we contact them with no reason why this item has not shipped.Desired Settlement: Either ship the item immediately or refund to our credit card and cancel the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I canceled the order.

Sincerely,

Review: Order a Stroller on March, was charge for it.

My twins are born and still waiting for delivery after 5 months and been charge for it.

And now they don't answer my call or emails is like they don't exist after been charge on my debit card $1,404.00. Very upset and frustrated and as a member to Revdex.com I need an intimidate help please.Desired Settlement: Refund

Business

Response:

Hello,Please provide an order # so we can research this complaint for you, Usually order #'s begin with MSW

Business

Response:

Hello, This order has been refunded on 8-*-2015 Please allow 3-5 for credit to post Thanks, Mike A[redacted] MyStrollers.com [redacted]

[redacted] Toll Free # ###-###-#### Local # ###-###-#### Fax # ###-###-#### Email: [redacted]

Review: Dear [redacted],

This is my first time contacting your organization, as I am typically not a big complainer. However, I believe that the [redacted] needs to be made aware of Mystrollers.com practices.

I had purchased a few things from their website, which were all promised to be shipped in 5-7 business days. They shipped part of the order and after two weeks I was still waiting on the other half. Mind you, nobody from the company bothered to send me an email to notify me of the delay. I called their customer service (it took 20 minutes before someone answered the phone) and asked them about the order. Apparently they hadn't received the merchandise yet (baby bottles) and said it would be another week. I asked them to cancel the order and refund me. They complied and indicated that I should see a refund within 3-5 business days. A week goes by and I hadn't seen my refund. So, I called again (I did not wait as long to speak to someone this time) and asked about my refund. The person told me that for some reason my refund was never submitted and that they would go ahead and do so, and I should receive it within 3-5 business days. ANOTHER week goes by, and I still had not received my refund, so I called today. The woman indicated that the refund was issued yesterday and that I should receive it in 3-5 business days.

I have 2-month-old twins to tend to. I really do not have time to keep on hounding this company for my money back, and honestly I really shouldn't have to. Their website also indicates that they are an accredited business by the [redacted], something I think should be drawn to your attention.

Apparently I am not the only unhappy customer - please check out their reviews on Yelp. Something really needs to be done. I feel very taken advantage of.

Thank you so much!

Sincerely,

[redacted]Desired Settlement: Of course I would like my refund for merchandise I never received, but I would also like for the [redacted] to remove this company from its accredited business list. It is apparent than many people are being taken advantage of and someone needs to do something.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much!

Sincerely,

Review: I placed an order through the website Mystroller.com on August **, 2013. ordering a toddler car seat, the G2 Orbit car seat in black. The order went through and shipment was set for 4-7 days. When the 8th day rolled around my status was set at Delayed. I e-mailed the company asking why my car seat was being delayed. The money for the car seat 323.00 was already taking out of my bank account. The resting was because the last shipment was damaged I new shipment would be in and shipped the following week. The following week has came and gone. I e-mailed the the company once again today and was told the same thing, my car seat will be shipped put once again the following week.Desired Settlement: I would like my car seat to be delivered ASAP! I have an 9 month old at home still sitting in an infant car seat. This car seat was very expensive and I cannot just afford to go out and buy another one while I wait for this company to get me my car seat! I a very upset with this company.

Business

Response:

To Whom It May Concern,

We are so sorry for the delay in shipping out this order, however The customer has cancelled this order on 9-**-2013

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a bike from this website and payed about $150 and they promised that it would arrive within 4-7 business days. Lo and behold it has been 4 and a half weeks and the product is still in their warehouse! The emails I have sent either must not be getting through or are being ignored. Horrible customer service, dependability, and punctuality.Desired Settlement: That they would send the product within a week or give me a full refund.

Business

Response:

Hello,A refund has been issued to the customer on 7-*-2015 for the full amount of $142.49Thanks,MyStrollers.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: BABY ACCESSORIES & SERVICES, BABY CAR SEATS, CARRIAGES & STROLLERS, BABY CARRIAGES & STROLLERS

Address: 2436 McDonald Avenue, Brooklyn, New York, United States, 11223-5231

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