Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Please contact us at [redacted] We are experiencing very high call volume and we are returning all voicemail within hoursYou can also reach us at [email protected]
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ We do offer a 60-Day Money Back GuaranteeIf during that time, someone is not fully satisfied with their pillow, they can receive a refund, less the original shipping costWe do offer a prepaid return label for purchase on a return for $9.98, to be deducted from the refundThe customer chose this option
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ We can offer you a warranty exchange for different pillowsPlease contact us at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was given the option to pay $dollars to ship it backI shouldn't have to pay to ship it back Secondly, they're appears to be mold on of the pillowsIs it safe to mail them I would like it if the pillows were just sent and I didn't have to pay and wait to get my replacement I was given a RMA#: [redacted] for the return but I don't like waiting either Final Business Response / [redacted] (4000, 9, 2015/12/22) */ The customer needs to send the pillows backOnce we receive the pillows, we will ship the new pillows outThe customer is responsible for return shipping
We do not track orders by emails If you could provide your order number if you have it If not,please provide your full name, address and telephone number
When a customer purchases a bundle offer, they cannot return just one pillow from the bundle offerThis is on our terms and conditions on our website as well as our packing slips that are received with the packagesHowever, we did make an exception for this customer and she has been taken care of
I am rejecting this response because: I have been trying to return for refund the pillows I purchased for My Pillow since the first week in December I simply have not faith in their "day guarantee" based on current performance If I were agree before receiving my refund, the Revdex.com would consider the matte closed I am waiting to My Pillow to back up their words with actionDavid A [redacted]
Again, we sent the original package to FedEx It appears the package was lost at FedEx We have reshipped the package and you should see the package in 2-business days by USPS
We do offer a day money back guarantee The customer at any time during the days can return or exchange their product If the customer wishes to return the product, the customer is responsible for return shipping If the customer would like to exchange, we offer free shipping both ways The original shipping cost is nonrefundable
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where on the website did the ad state it was for pillow only to get one freeThe website showed a price of $and I ordered and paid $for the two pillowsI did not control My Pillow website nor the price they posted on their own websiteIt stated the final price would be shown at checkout after applying the tv codeI then applied the tv code tvThe resulting price would logically be $x = $plus shippingThis is the amount that appeared on check outI fully expected to receive pillowsTwo for which I had paid and additional free pillowsI fully expect MY PILOW to live up to their advertising Final Business Response / [redacted] (4000, 9, 2015/12/31) */ BUY ONE GET ONE FREE Only $For Two MyPillows! (With Promo Code) Our website states the price for pillows on the very top in red writing
The order number is [redacted] I am showing that you have this set up for a return and we have not received anything back yet We provided a free return label to send your products back, which the customer is responsible for return shipping Once we receive the merchandise back, a refund will be issued
Final Consumer Response / [redacted] (2000, 5, 2016/01/13) */ Contacting the Revdex.com must have workedGot a call this AM about returning my pillowThanks for your help
I am rejecting this response because:I've tried this already and they representative said she was going to mail my exchange and never submitted the order I tried to call go and was on hold extremely too long Can someone call me at ###-###-#### and I can place my order
The customer contacted MyPillow on 7/20/and was refund was issued today for $ Please allow 3-business days for the credit to be applied in your account
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ The radio special is for Classic Pillows and Free GoAnywhere pillowsThe offer is not for regular size pillowsThe Classic measure 18.5"X28" for the Standard/Queen and the GoAnywhere pillow is 12"X18" The customer received PRemium pillows because our local retail stores do not carry our Classic pillows Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) MyPillow has not addressed my complaint it appears that the complaint was not completely reviewed and that a generic answer was provided Please read my full response before replying; also please provide specific answers to each of my concerns, and the resolution requests below, not a canned generic answer or response Yes I agree with your response that the radio special is for classic pillows and free GoAnywhere pillows, I am not disputing that, if it wasn't for the fact that your salesman's had me upgrade to king-size pillows, that's what I would have receivedAgain I am NOT disputing the radio special or what we purchased on 11/14/at the Burnsville MN store What I am disputing and submitting my complaint on is the Burnsville MN MyPillow store salesman promised the two girls we are adopting free pillows and those were not receive! Evidently MyPillow agrees that Their salesman was exercising bad sales practices since I was told by a MyPillow employee that your salesman that made these promises has been terminated and I was told the reason he was terminated was due to him making promises and commitments, similar to the promises he made my daughters I have yet to receive an apology of any type from either Ms [redacted] or MyPillow for YOUR employee's unethical behavior in making and breaking these promisesWhen promises are made and then broken to children that have been in the foster care program that suffer from Reactive Attachment Disorder it tends to causes a great deal of emotional and psychological stress and damage, especially when these promises are broken by an adultI'll be more than happy to share their therapy bills with you if you need proof! Why did Ms [redacted] the Customer Operations manager tell me one thing "The special you heard on the radio is for online only but the local stores are matching it if the customer has heard the radio commercialNormally when you purchase in the store you get one Go Anywhere Pillow with the purchase of bed pillowsHow can I make this experience better for you?" But then she changes her story when I replied with my answer and asked for the two pillows promised my daughters by your salesman "The store should have never told you that they would match the radio special because it is for completely different pillows." I have sent E-Mails requesting contact information for Ms***'s supervisor, left voice mails with MyPillow Customer Service and talked with Customer Service personnel and been told that Ms***'s supervisor would return my callI have yet to receive any of the promised return phone calls from MyPillow management, one returned phone call could have help to quickly solve these issues Attached PDF contains the full E-Mails from Ms [redacted] and my original complaint (JimMiller_mypillow_complaint_12-20-2015.pdf) and a copy of this response in PDF format (JimMiller_mypillow_response_12-20-2015.pdf) You have a great product But Where's the "Your moment's away from experiencing the best customer service that MyPillow is known for" I have yet to see this service and have never if my life or military career treated an individual with the degree of disrespect MyPillow has shown me and these two little girlsI have been told contradicting statements and had lies told to the two girls that I have given my word and honor to protect since they have come to live with us! Please address these requests, I don't feel I'm being unreasonable with any of them the first two are for the girls not myself and the last one I honestly hope that if something this serious (again serious enough that you terminated an employee) happen that management and Mr [redacted] is aware of it Again what I would from MyPillow is : A letter of apology from Mr [redacted] address to the two girls The girls were promised pillows to sleep with like mom and dad's new pillowsI'd like the girls to each receive a pillow as promised! And yes your salesman said to sleep with like mom and dad, and no I would not have them sleep on travel pillows full time, they are little girls and do not know that sleeping on a travel pillow all the time is bad for them I'd like to ask Mr [redacted] if he's aware that this is the kind of service being given to HIS customers, Veterans, and fellow Minnesotan's Final Business Response / [redacted] (4000, 9, 2015/12/23) */ The radio special is only available online or by contacting usThe retail store was willing to honor the radio special by offering Premium pillows, in replace of the Classic pillowsIt is not any part of the offer to get regular bed size pillows
I am rejecting this response because: Same pillow I saw at another store for To me this seems devious and poor sales tactics against consumers, if you are bogo truly then why jack price up to $89? Unless, that is what you intended
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Please contact us at [redacted] We are experiencing very high call volume and we are returning all voicemail within hoursYou can also reach us at [email protected]
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ We do offer a 60-Day Money Back GuaranteeIf during that time, someone is not fully satisfied with their pillow, they can receive a refund, less the original shipping costWe do offer a prepaid return label for purchase on a return for $9.98, to be deducted from the refundThe customer chose this option
I am rejecting this response because: it's under my husband's name [redacted] ***,Schaumburg IL Order number is the same
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ We can offer you a warranty exchange for different pillowsPlease contact us at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was given the option to pay $dollars to ship it backI shouldn't have to pay to ship it back Secondly, they're appears to be mold on of the pillowsIs it safe to mail them I would like it if the pillows were just sent and I didn't have to pay and wait to get my replacement I was given a RMA#: [redacted] for the return but I don't like waiting either Final Business Response / [redacted] (4000, 9, 2015/12/22) */ The customer needs to send the pillows backOnce we receive the pillows, we will ship the new pillows outThe customer is responsible for return shipping
We do not track orders by emails If you could provide your order number if you have it If not,please provide your full name, address and telephone number
When a customer purchases a bundle offer, they cannot return just one pillow from the bundle offerThis is on our terms and conditions on our website as well as our packing slips that are received with the packagesHowever, we did make an exception for this customer and she has been taken care of
I am rejecting this response because: I have been trying to return for refund the pillows I purchased for My Pillow since the first week in December I simply have not faith in their "day guarantee" based on current performance If I were agree before receiving my refund, the Revdex.com would consider the matte closed I am waiting to My Pillow to back up their words with actionDavid A [redacted]
Again, we sent the original package to FedEx It appears the package was lost at FedEx We have reshipped the package and you should see the package in 2-business days by USPS
We do offer a day money back guarantee The customer at any time during the days can return or exchange their product If the customer wishes to return the product, the customer is responsible for return shipping If the customer would like to exchange, we offer free shipping both ways The original shipping cost is nonrefundable
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where on the website did the ad state it was for pillow only to get one freeThe website showed a price of $and I ordered and paid $for the two pillowsI did not control My Pillow website nor the price they posted on their own websiteIt stated the final price would be shown at checkout after applying the tv codeI then applied the tv code tvThe resulting price would logically be $x = $plus shippingThis is the amount that appeared on check outI fully expected to receive pillowsTwo for which I had paid and additional free pillowsI fully expect MY PILOW to live up to their advertising Final Business Response / [redacted] (4000, 9, 2015/12/31) */ BUY ONE GET ONE FREE Only $For Two MyPillows! (With Promo Code) Our website states the price for pillows on the very top in red writing
If you provided your credit card information to a representative, we have refunded you for the charge
The order number is [redacted] I am showing that you have this set up for a return and we have not received anything back yet We provided a free return label to send your products back, which the customer is responsible for return shipping Once we receive the merchandise back, a refund will be issued
On our radio advertisements, we offer a pack offer This offer includes premium pillows and goanywhere pillows This offer is not for premium pillows
Final Consumer Response / [redacted] (2000, 5, 2016/01/13) */ Contacting the Revdex.com must have workedGot a call this AM about returning my pillowThanks for your help
I am rejecting this response because:I've tried this already and they representative said she was going to mail my exchange and never submitted the order I tried to call go and was on hold extremely too long Can someone call me at ###-###-#### and I can place my order
The customer contacted MyPillow on 7/20/and was refund was issued today for $ Please allow 3-business days for the credit to be applied in your account
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ The radio special is for Classic Pillows and Free GoAnywhere pillowsThe offer is not for regular size pillowsThe Classic measure 18.5"X28" for the Standard/Queen and the GoAnywhere pillow is 12"X18" The customer received PRemium pillows because our local retail stores do not carry our Classic pillows Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) MyPillow has not addressed my complaint it appears that the complaint was not completely reviewed and that a generic answer was provided Please read my full response before replying; also please provide specific answers to each of my concerns, and the resolution requests below, not a canned generic answer or response Yes I agree with your response that the radio special is for classic pillows and free GoAnywhere pillows, I am not disputing that, if it wasn't for the fact that your salesman's had me upgrade to king-size pillows, that's what I would have receivedAgain I am NOT disputing the radio special or what we purchased on 11/14/at the Burnsville MN store What I am disputing and submitting my complaint on is the Burnsville MN MyPillow store salesman promised the two girls we are adopting free pillows and those were not receive! Evidently MyPillow agrees that Their salesman was exercising bad sales practices since I was told by a MyPillow employee that your salesman that made these promises has been terminated and I was told the reason he was terminated was due to him making promises and commitments, similar to the promises he made my daughters I have yet to receive an apology of any type from either Ms [redacted] or MyPillow for YOUR employee's unethical behavior in making and breaking these promisesWhen promises are made and then broken to children that have been in the foster care program that suffer from Reactive Attachment Disorder it tends to causes a great deal of emotional and psychological stress and damage, especially when these promises are broken by an adultI'll be more than happy to share their therapy bills with you if you need proof! Why did Ms [redacted] the Customer Operations manager tell me one thing "The special you heard on the radio is for online only but the local stores are matching it if the customer has heard the radio commercialNormally when you purchase in the store you get one Go Anywhere Pillow with the purchase of bed pillowsHow can I make this experience better for you?" But then she changes her story when I replied with my answer and asked for the two pillows promised my daughters by your salesman "The store should have never told you that they would match the radio special because it is for completely different pillows." I have sent E-Mails requesting contact information for Ms***'s supervisor, left voice mails with MyPillow Customer Service and talked with Customer Service personnel and been told that Ms***'s supervisor would return my callI have yet to receive any of the promised return phone calls from MyPillow management, one returned phone call could have help to quickly solve these issues Attached PDF contains the full E-Mails from Ms [redacted] and my original complaint (JimMiller_mypillow_complaint_12-20-2015.pdf) and a copy of this response in PDF format (JimMiller_mypillow_response_12-20-2015.pdf) You have a great product But Where's the "Your moment's away from experiencing the best customer service that MyPillow is known for" I have yet to see this service and have never if my life or military career treated an individual with the degree of disrespect MyPillow has shown me and these two little girlsI have been told contradicting statements and had lies told to the two girls that I have given my word and honor to protect since they have come to live with us! Please address these requests, I don't feel I'm being unreasonable with any of them the first two are for the girls not myself and the last one I honestly hope that if something this serious (again serious enough that you terminated an employee) happen that management and Mr [redacted] is aware of it Again what I would from MyPillow is : A letter of apology from Mr [redacted] address to the two girls The girls were promised pillows to sleep with like mom and dad's new pillowsI'd like the girls to each receive a pillow as promised! And yes your salesman said to sleep with like mom and dad, and no I would not have them sleep on travel pillows full time, they are little girls and do not know that sleeping on a travel pillow all the time is bad for them I'd like to ask Mr [redacted] if he's aware that this is the kind of service being given to HIS customers, Veterans, and fellow Minnesotan's Final Business Response / [redacted] (4000, 9, 2015/12/23) */ The radio special is only available online or by contacting usThe retail store was willing to honor the radio special by offering Premium pillows, in replace of the Classic pillowsIt is not any part of the offer to get regular bed size pillows
I am rejecting this response because: Same pillow I saw at another store for To me this seems devious and poor sales tactics against consumers, if you are bogo truly then why jack price up to $89? Unless, that is what you intended
The original shipping is non-refundable