Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBelow is the information you requested: Thank you.("Please provide your full name, address, telephone number, email, size of your pillow and support level of your pillow Once I receive that information, I will set up an exchange for you.") [redacted] Chelsea, MA 02150###-###-#### [redacted] @gmail.comLevel of pillow needed: YELLOWThe Most Comfortable Pillow-guaranteedGet the deep, peaceful, REM sleep you need for your health and energized days
I am rejecting this response because: This is hard to believeYou have the tracking information, not me.Your job is CUSTOMER SERVICE, not ignore the customerAsk Yourself, if you are a "Real Christian' if this is the correct behavior, would your parents view this in the same wayWhat would Jesus do?My husband is a student, and he says Jesus says we all must do what is morally correct.I ordered, I paid, purchased elsewhere, reject the shipment over a month ago, and respectfully request a full refund
If the consumer purchased from a 3rd party retailer, such as Bed, Bath & Beyond, the consumer needs to return to that retailer We do not offer refunds for products purchased from a 3rd party retailer We do cover the warranty on the pillow should the consumer wish to exchange the pillow
The customer would need to contact their credit card company if she believes this is a fraudulent transactionWe have shipped the productWe can only refund money once the product has been returned to MyPillow
We do offer a 60-day money back guarantee The customer is responsible for return shipping The original shipping charge is non-refundable We do offer a prepaid label to be deducted from your refund that you can use to return or find your own return shipping method
We do offer a day money back guarantee, however the consumer is responsible for return shipping If you live in the contingent states, we do offer a prepaid return label for $to be deducted from your refund
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ We have not received Mr [redacted] 's pillow back to us yetIf he can provide the tracking number, we can try and locate his pillowI am not showing a record of any calls from the customer, except on 12/31/ Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) I have called many times leaving my cell phone #The problem is I didn't keep the tracking #I used the return label they gave me and the pillow hasn't been returned $is a lot of money for a pillow, especially for a pillow that I do t haveCell # [redacted] Final Consumer Response / [redacted] (2000, 11, 2016/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ok thank you Final Business Response / [redacted] (4000, 9, 2016/01/29) */ I have received the package in and will overnight the packageI was able to locate the tracking on the label and it appears that the exchange pillow was lost in transit
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ I am not able to locate any orders from Ms***Can you please provide more detailed information so that I may locate your orderPlease provide your order number, if you still have thatIf not, please provide the full name, address and telephone number the order was placed with
We do offer a 60-day money back guarantee The customer is responsible for return shipping on returns We do offer free exchanges for different loft levels
The pillows sold in retail stores are our Classic pillowsThe Classic pillows only come in levels of support and do not have a 2" gussetThe Premium pillow has levels of support and has a 2" gussetThe Premium pillow is not sold in any retail stores The he original price for Premium standard/queen pillow is $With a promo code, you can receive Premium standard/queen pillows for $
A heating pad can be used with the topper The only thing a heating pad will eliminate is the effect of the therma phase gel and controlling the temperature of a personUsing a heating pad will not have any damage or negative effects on the topper itselfIf the customer would like to return the product, please contact us at 800-308-to set up a RMA to returnWe will cover the return shipping, if the customer wishes to return
I am rejecting this response because: Bad enough you advertise a cheap quality product I ordered two different pillowsYou guys either knowingly sell items that are the exact same other than the color of the writing on the tag or you guys screwed up and mislabeled themEither way it's not my fault and should not be responsible for shipping
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicable With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable
I am unable to locate this customer by name, phone number or order number that has been provided
Return shipping is the responsibility of the customerWe do offer a prepaid label to be deducted from your refund for $9.98, if you wish to use it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBelow is the information you requested: Thank you.("Please provide your full name, address, telephone number, email, size of your pillow and support level of your pillow Once I receive that information, I will set up an exchange for you.") [redacted] Chelsea, MA 02150###-###-#### [redacted] @gmail.comLevel of pillow needed: YELLOWThe Most Comfortable Pillow-guaranteedGet the deep, peaceful, REM sleep you need for your health and energized days
I am rejecting this response because: This is hard to believeYou have the tracking information, not me.Your job is CUSTOMER SERVICE, not ignore the customerAsk Yourself, if you are a "Real Christian' if this is the correct behavior, would your parents view this in the same wayWhat would Jesus do?My husband is a student, and he says Jesus says we all must do what is morally correct.I ordered, I paid, purchased elsewhere, reject the shipment over a month ago, and respectfully request a full refund
If the consumer purchased from a 3rd party retailer, such as Bed, Bath & Beyond, the consumer needs to return to that retailer We do not offer refunds for products purchased from a 3rd party retailer We do cover the warranty on the pillow should the consumer wish to exchange the pillow
Please give us a call at ###-###-#### or email us at [email protected]
The customer would need to contact their credit card company if she believes this is a fraudulent transactionWe have shipped the productWe can only refund money once the product has been returned to MyPillow
The order has been refunded and a credit of $has been issued
We do offer a 60-day money back guarantee The customer is responsible for return shipping The original shipping charge is non-refundable We do offer a prepaid label to be deducted from your refund that you can use to return or find your own return shipping method
We do offer a day money back guarantee, however the consumer is responsible for return shipping If you live in the contingent states, we do offer a prepaid return label for $to be deducted from your refund
Our shipping time frame is 2-business days Saturdays are not included in business days
We will have someone contact the consumer today
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ We have not received Mr [redacted] 's pillow back to us yetIf he can provide the tracking number, we can try and locate his pillowI am not showing a record of any calls from the customer, except on 12/31/ Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) I have called many times leaving my cell phone #The problem is I didn't keep the tracking #I used the return label they gave me and the pillow hasn't been returned $is a lot of money for a pillow, especially for a pillow that I do t haveCell # [redacted] Final Consumer Response / [redacted] (2000, 11, 2016/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ok thank you Final Business Response / [redacted] (4000, 9, 2016/01/29) */ I have received the package in and will overnight the packageI was able to locate the tracking on the label and it appears that the exchange pillow was lost in transit
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ I am not able to locate any orders from Ms***Can you please provide more detailed information so that I may locate your orderPlease provide your order number, if you still have thatIf not, please provide the full name, address and telephone number the order was placed with
We do offer a 60-day money back guarantee The customer is responsible for return shipping on returns We do offer free exchanges for different loft levels
The pillows sold in retail stores are our Classic pillowsThe Classic pillows only come in levels of support and do not have a 2" gussetThe Premium pillow has levels of support and has a 2" gussetThe Premium pillow is not sold in any retail stores The he original price for Premium standard/queen pillow is $With a promo code, you can receive Premium standard/queen pillows for $
A heating pad can be used with the topper The only thing a heating pad will eliminate is the effect of the therma phase gel and controlling the temperature of a personUsing a heating pad will not have any damage or negative effects on the topper itselfIf the customer would like to return the product, please contact us at 800-308-to set up a RMA to returnWe will cover the return shipping, if the customer wishes to return
Please email us at [email protected] or call us at ###-###-####
I am rejecting this response because: Bad enough you advertise a cheap quality product I ordered two different pillowsYou guys either knowingly sell items that are the exact same other than the color of the writing on the tag or you guys screwed up and mislabeled themEither way it's not my fault and should not be responsible for shipping
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicable With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable