My Flight Search

They charged me $400 fee to cancel 2 *** plane ticket, when UA never charges cancellation fees.
On January 6th my dad was scammed out of $400. For some reason, while trying to cancel my mom and dad's airplane reservation I called their phone number. They had all the information so I didn't feel anything was wrong. They informed me that there would be a cancellation fee but that I could have it refunded because it was because of medical reasons.
I went to the airline to submit the letter from the hospital to get the refund. Only the ticket fare was granted, when I asked why the cancellation fee was not refunded the airline told me that they never charge a cancellation fee, that I should call my bank because I had been a victim of fraud.

I immediately called them and have been given the runaround ever since.

I have been told to call in 72 hours, that they would call me in 72 hours, I have talked to Janet in the customer service department, to email the customer service department, to wait a week, etc.

It's been a month and a half and today the assured me they would deposit the $400 my dad was scammed out of.

Of course this did not happen so I am letting everybody know about them and what scammers they really are.

Adi or Ary and Janet are part of this operation so if you get them on the phone for some reason hang up immediately they're only out to get your money!!!

I received an email 9-12-18 about a refund and it's been over 5 months.I've talked to super.with no help.
I booked a flight in 2018 and my flightsearch sent me an email 9-12-18 of a refund for $58.00 that would credit my accout but had to wait 2 billing cycles.I called after that and was told to wait 2 weeks.I called after that and talked to a supervisor and was promised 2 more weeks it would be there.I've called multipul times and have talked to 3 supervisorsand still no help.Today I was told to wait again.This is the first time i've used this company and have learned the hard way of not checking the Revdex.com on company's.

I have been owed a refund and lied to on when I would get it for going on 6 months now.
In august I changed a *** flight by mistake through this "company" and after they billed me I was told by *** it should have been a free change. When I contacted my flight search they said they would refund my money in 7-10 days. After waiting 10 days I called back and was told it would take "1-2 billing cycles", meaning 1-2 months. After waiting 2 full months I called back and was told it would be in my account the following monday. This has little dance of lies has gone on for going on 6 months and today when I called I got told "I just need to wait a little longer". I have asked for a supervisor to which they say "none are available", I have asked for a refund or even legal department to which they say "we can't connect you to them", I even asked for a physical address to send a written complaint and was told "we can't give that out. I am always told to write an email, I have written 10 all of which go unanswered. This is the biggest scam company I have ever had the misfortune of dealing with, and though I will continue calling now weekly, I am starting to realize that I got duped and I will never see my $600.

I continue to be told they are issuing me a refund since last November for an issue in October and they have yet to actually issue the refund.
In October I contacted this company after a *** led me to believe they were ***. As they didn't introduced themselves as "reservations" I specifically asked if they were *** and I was told, "Yes I can can help you alter your reservation." I thought it was strange but continued on. They warned me there was a 200 dollar flight change fee and a separate 165 dollar difference in cost so a total of 365 dollars on 2 separate charges. I agreed and awaited my receipts which only came in to 200 dollar *** receipt. On investigation I found out the 165 dollars was a concierge fee. After some conversation and multiple phone calls they agreed to refund me the money. Since November I have not received the refund and they repeatedly lie to me over the phone. I have been told a physical check was mailed to me (They do not have my address). I have been told it has already been refunded which it has not. I have been told countless times it will take 1-2 billing cycles ranging anywhere from 1 week to 3 weeks per cycle. I believe this company might be an overseas scam. Originally I was told they were headquartered in ***, but have since found this address.

Airline reservation cancelled due to circumstances involving death in family & need to take care of ailing relative. Business refused to give refund.
My wife *** explains, since she booked the flight:

We were visiting my parents out west in *** when my father died unexpectedly on June 8, 2017. So we had to stay for summer and into Fall to help my mother and to handle my father's estate, since my mother who was 86 was not able to do it, due to confusion and health issues.

In September we made this reservation to return to *** but as time went on we felt it was not good to leave my mother, so we cancelled the reservation.

At that time we were told that it was the policy not to give a refund, and due to other important matters, we didn't pursue it at that time.

Between then and now many things have happened:

-My mother was in the hospital in November 2017.

-We went back home to *** in late November for about 10 days and moved back to *** in December 2017.

-Then I was in the hospital for a week in January 2018.

-During February and March 2018 my husband and I had various illnesses.

-My husband is diabetic (and so am I) and he developed an ulcer on his toe and has had to make regular visits to his doctor.

At some point during all these events, I contacted *** about getting a refund. They were walking me through how to do the refund form but then they learned that we booked through MyFlightSearch (MFS), and said we need to contact them.

I contacted MFS on November 27, 2018 and spoke to Jack P He told me this matter would be given to the Concern Dept. and that in about 3 days he would contact me concerning getting our refund. He told me it would be refunded back onto the credit card I used, ending in # ***

Now MFS is telling me they don't want to refund us so I'm telling you all this to explain why some time has passed since I started pursing this matter again.

I sent MFS documentation of my father's death and my mother's serious health issues. Since then I have spent 6 months taking my mother to several doctors to get tested for stomach cancer.

Also since then I have still been taking my husband to a podiatrist on a regular basis for his continung diabetic foot ulcer problems.

And he has also had cataract surgery.

All of this has greatly contributed to not being able to pursue this refund issue as soon as I would have liked to.

I can also get documentation of my husband's frequent health issues and my hospital stay if this is needed, in addition to my parent's documents that I previously sent.

As I said before, MFS is telling me they don't want to refund us. We don't believe an airline should be able to keep our money (over $700) without getting any service for it, especially since it was for unforeseen circumstances (death and illness) beyond our control.

MFS also says that *** refused to refund us, but that's not true. As I said before, they started to give it to us but told us to contact MFS first. Also, we are seniors and didn't quite understand the issues involved with booking flights through another agency. We kind of thought we were still dealing with the airline.

My husband and I are both retired and can't afford to lose money for no good reason. We aren't young people who just change reservations on a whim.

We want our money in the amount of $707.60 refunded as soon as possible.

Thank you, *** & ***

Information:

Flight booked by MyFlightSearch for *** To ***:

MyFlightSearch Booking #XXXXXXXX dated 9/23/17
*** Flight *** for Oct. 17, 2017
*** - ***,

Paid $707.60 by Credit Card

I booked a flight with this company on-line. The flight was cancelled due to airline issue & I have been trying to get a refund since September 2018.
I booked my flight on Sept. 9, 2018 (booking reference ***) from *** on October 14, 2018. The *** flight was cancelled due to mechanical issues and they were not able to get us on another flight back to *** until the next day. We chose to rent a car to drive home to *** instead. Those that booked with *** got a refund immediately and I have been trying to get a refund for that flight from My Flight Search since then. The credit card that I booked the flight on was compromised so I was unable to accept a refund on that card. I was told it would be put on my new *** and that it would appear on my next billing cycle. When the refund did not appear on 2 billing cycles, I called back. They then informed my I couldn't put the refund on another card and that they would have to mail me a cheque. I was told that would appear in 2-3weeks.That was on Dec 17, 2018 with an employee named Jackson ***. It did not appear in 5 weeks. On Jan 21, 2019 I called back again and spoke to Renee and was told they would be looking into the issue further and that I would be called back within 24-48 hours with an update. Needless to say, I did not hear back from them at all. I called today and was hung up on twice while being transferred to customer service. I have once again been promised a phone call to update me on refund by another employee Anna ID#***. I have been incredibly patient, I haven't yelled (although have wanted to!), and I am just so frustrated that I am reaching out to Revdex.com. The flight is worth US$154.23. I would truly appreciate your assistance. I have an email trail of my cancellation request on October 15 and their confirmation.

I bought two flight tickets from them, the tickets were not issued but they were charged on my wife's credit card so I need this money back!
I called "my flight search" on november 23rd and talked to Mac, he sold me two tickets from *** with a connection in ***. The booking reference is ***, the airline booking reference is ***. The time of the flight was 01:27pm on november 23rd. When I got to the *** check in counter the woman working there said my two tickets were not there, that my wife's credit card had been declined three times and we didn't have the tickets, we had the e-mail confirmation but not the tickets so we could not get that flight. We didn't catch that flight!!! The mistake is that "my flight search" have charged the tickets on my wife's credit card, $900,00. We cannot pay for something we did not received, they sold us nothing, we need our money back!! I have been calling them and sending a bunch of e-mails to customer service since november 23rd and no one has solved my problem or even gotten back to me with an answer! I have talked to Mac, I talked to Janet (extension ***), I talked to Ashlin (extension ***), I talked to Eddy (extension ***), I have been trying to solve it since november 23rd and they simply ignore me, they say they are going to do something and call me back or e-mail me, but never did! I'm tired of this! This is the worst selling and customer service ever!!

Promised Refund for booking mistake made by MyFlightSearch not carried through on. Constant excused and runaround for months with nothing.
We unfortunately used MyFlightSearch to book a trip for 4 adults to *** Oct (FlightSearch Reference # XXXXXXXX) flying out Oct 13th *** via ***, returning Oct 27th via *** to ***. We received a confirmation email with eticket numbers and date/flight information for the trip from MyFlightSearch. On Oct 25th we received an email notification from *** saying to go online and get our boarding passes. When we checked, *** was stating that the return flight was actually Oct 26th, not Oct 27th. After 3 hrs of arguing with MyFlightSearch on the phone, they admitted it was their mistake, and there was nothing further they could do to help the situation. They promised to give us a refund of $600.32 ***. When I asked why that number, they stated that this was a return of their fees charged. There was no compensation for screwing up the dates, no compensation for 2 hotels rooms for the lost nights at $348 per room (noon refundable) in ***, and no compensation for a *** day long tour ($1109 ***) that we had booked for Oct 26th. Instead we had to abruptly end our vacation and return home. The company admits it was their mistake, and also admits they owe us $600.32, but to this date have not paid. Excuses have been that it takes 1 to 2 billing cycles on my credit card. It is now entering the 4th billing cycle. They have stated that I will be getting the money first week of Jan 2019. Nothing. They have stated that they are not sure what the hold up is, I will get it the following week. Nothing again. They have stated that I would be phoned back within 24 hrs on Jan 16th. No phone call. Now, Jan 23, they are saying they tried to refund my card, but it was rejected by my bank. My bank confirmed there was no such transaction. They now have promised I will get it within 5 to 7 business days! Every single thing they have stated to me since Oct 26 2018 has been false, a lie, a runaround. Not sure if they are just hoping that I will forget it, or if they have some investment scheme that they are using free money to invest in. This is very very dishonest, and should not be allowed to happen. This has been extremely stressful, time consuming, and upsetting. Please help me. Please.

Their business screwed up my flight ticket telling me there was a fault in the computer system and would not refund me the money they owed me.
I purchased a ticket online around Dec 6 for a flight to ***. When I had in the following week I purchased another ticket for the same flight. I then received a email the day before Christ starting that the second purchase never went thru and the flight was cancelled. I was told there was glitch in the computer system and that I had to speak to the airline directly: when I called he airline they told me I had to speak to the people I purchased the ticket with. I called and there was no answer. I unfortunately had to wait til the holidays passed in order to contact my flight search again. When I called them and spoke to them after the holidays they told me there was no way I could get get a refund for my original ticket and even still when I asked to add the second flight on they told me it'd be more than double the price to book the second flight. I don't appreciate how unfairly I was treated and will never use this company nor any companies like them again because of their practices

Do not use this site to book your flight! They will scam you out of more money. Do not buy the protection insurance it is useless. Extremely frustrated with the "theft" of money and unconcerned service. Have always flown Southwest the rates are well worth it - no hassle. First and last time I will try to book through myflightsearch.com
SCAM.
Ps had to rate one star to post the review!

CHARGED FOR SERVICE I WAS NEVER ADVISED THAT I WOULD BE CHARGED A FEE FOR GETTING AIRLINE TICKETS
ON 9/4/2018, I NEEDED TO BOOK A FLIGHT FROM ***. I NEEDED TO LEAVE THAT NIGHT. I CALLED INTO ***, WHOM THRU THE CONVERSATION, I THOUGHT I WAS TALKING TO. THEY WERE ABLE TO FIND A FLIGHT, LEAVING THAT EVENING, THEY TOLD ME THE PRICE. IT WAS ABOUT 690+ DOLLARS. I THOUGHT THAT WAS HIGH!? BUT I HAD NO CHOICE. I WAS ALREADY ON FLIGHT TO LEAVE WITH ANOTHER AIRLINE, BUT A SITUATION HAPPENED AND I WAS NOW IN NEED TO GET ON ANOTHER FLIGHT HOME. IN THE MIDDLE OF THE CALL, THE CUSTOMER SERVICE STATED THAT THEY WOULD NEED MY CARD #, ONCE I GAVE HER THAT SHE SAID IT WENT THRU, I TOLD THE AGENT AT THE COUNTER,BUT SHE SAID SHE DID NOT SEE ANYTHING COME THRU YET. THEN THE CUSTOMER SERVICE SAID THAT I WOULD BE GETTING AN EMAIL AND THAT I WOULD NEED TO HIT THE YELLOW BOTTON TO CONFIRM PURCHASE IN ORDER FOR ME TO GET THE TICKETS. I WAS CONFUSED BECAUSE SHE JUST SAID THE PURCHASE CAME THRU? SO I CHECKED MY EMAIL, 3X NOTHING. I TOLD THE REP, SHE SAID HOLD ON. THEN I GET NOTIFICATION AND THERE IS THE EMAIL, I HIT THE YELLOW BUTTON, THEN ANOTHER PAGE OPENS UP, I DID NOT LOOK AT IT AT THAT MOMENT, I WANTED TO SEE IF IT CAME THRU THE AGENTS DESK. ONCE EVERYTHING WAS DONE AND I HAD MY TICKETS, I LOOKED INTO MY BANK ACCOUNT TO MAKE SURE I STILL HAD ENOUGH MONEY TO GET MY VEHICLE OUT OF THE AIRPORT LOT BACK AT HOME.THATS WHEN I NOTICE THE CHARGE FOR THE TICKETS AND ADDITIONAL CHARGE FOR MYFLIGHTSEARCH.COM?!!! I WAS LIKE '***?". SO I CALLED THE NUMBER AND I ASKED THEM WHO THEY WERE, THEY ASKED FOR MY NAME, THEN EXPLAIN THAT THEY ISSUE AIRLINE TICKETS, SO I WAS LIKE "I DIDNT CALL YOU", I CALLED ***. THEY THEN ASKED FOR MY EMAIL ADDRESS, AND WHEN I GAVE THEM THAT, THATS WHEN THEY READ OUT TO ME MY FLIGHT INFORMATION. I WAS LIVID! FOR THE NEXT 45 MIN, I WAS YELLING AND DEMANDING THAT MY MONEY BE RETURNED CAUSE I NEVER AUTHORIZED THEM TO BILL ME FOR SEARCHING FOR TICKETS, NO ONE IDENTIFIED THEMSELVES AS MYFLIGHTSEARCH, AND THRU OUT THE CALL THEY NEVER INFORMED ME THAT THEY WOULD CHARGE ME A FEE TO GET MY TICKETS. IN THE WHOLE CONVERSATION THE NUMBER I CALLED WAS TO *** HOW THIS COMPANY GOT INVOLVED IS STILL A MYSTERY. THEY SAID GIVE THEM A WEEK, FOR THEM TO INVESTIGATE WHAT WENT WRONG. SO A WEEK LATER I CALLED AGAIN ( THEY NEVER CALLED BACK). I EXPLAINED AGAIN TO THE NEXT REP THE SITUATION. THEY ACKNOWLEDGED THAT THE PREVIOUS REP FAILED TO IDENTIFY THE COMPANY, WHAT THEY DO, AND NEVER GAVE ME THE OPTION OF THE FEE TO SEARCH FOR TICKETS. THEY APOLOGIZED AND SAID I WILL BE GETTING MY $184.00 DOLLARS BACK. IT IS NOW NOVEMBER 1ST, AS OF NOVEMBER 4TH IT WILL BE 2 MONTHS AND THIS COMPANY HAS GIVEN ME LIE AFTER LIE AFTER LIE. NOW THEY ARE STATING THAT THEY ARE LOOKING INTO GETTING MY REFUND, I SAID "NO", YOU HAVE HAD A MONTH. NOW THEY ARE SAYING 7-10 DAYS, "NO", ITS BEEN 2 1/2 WEEKS. NOW, I AM GETTING 10-15 DAYS. I WANT MY MONEY BACK NOW.

5 Star Great Service! Fast, easy and everything worked out to my satisfaction. I would recommend this company for future flights.

Terrible user experience on the website. I requested a search for a specific date and it provided a list with alternative dates with lower prices. If I had flexibility, I would have wanted to specify that, but there is no option - they just give it to you. Be careful once you make your selection because you might have inadvertently selected the wrong date. They didn't provide the airline's booking confirmation number/ID, just a reservation number for their system. So, you'll have to call the airline to get that.

Additionally, their customer service center (in India) is terrible. They block you from lettingyou speak to a supervisor until requesting 3-4 times and when you do, they aren't empowered to do anything anyway. Trying to change a flight is a nightmare where they'll put you on hold - even if you know what flight you want to make a change to. Their prices were worse that what you can find on google flight search.

This business advertises fictitious airfare prices that it is entirely unable to deliver on.
I tried to book a flight with myflightsearch.com on the 24th of september. The following day, I was informed that they could not secure my ticket for the advertised price, and that I needed to authorize a price that was roughly 10% higher. I needed that flight, so I authorized the ticket. on the 26th, I had still not been issued the ticket so I called the customer service phone number. They told me to wait 4 more hours. After 6 hours, I had still not been issued a ticket. When I called again, I was told to wait "like 40 more minutes". After another hour and a half, I still had not been issued a ticket. I called the airline that the ticket was for directly, and they informed me that myflightseach had failed to provide enough information to book my ticket. I called myflightsearch back immediately and informed them that the airline had still not received my information. They told me that they would send it over immediately. The following morning, september 26, a booking agent told me that *** had refused to sell them the ticket at the price that they had requested and I now needed to pay yet another new price, which was 30% higher than the original price. This company fraudulently advertises entirely fictitious prices with no intention of actually booking tickets for customers. As a result, I have had to notify my credit card company to put a block on this business for fear that they will use my information to charge me for services that they did not render. I do not think that this business should be allowed to continue to advertise airline prices that it cannot secure. I even received a "confirmation" email that I had booked at the original price from the 24th.

Ripoff. They booked the wrong flight. People are in a foreign country and don't understand American english. Charged me $1200 to correct their error. I was stuck because they refused to return $2200 already paid for flights. Zero stars.

what a horrible company to deal with. I would to leave a minus 5 stars if possible. this company should be drummed out of business.

Flight was cancelled we were not notified, asked for refund of booking fee (charges were not disclosed) we have yet to receive refund.
On 10/20/2017 I booked a flight for 4 to *** thought that I was booking with *** directly ut it end s up that it was through Myflightsearch.com, when booking and on the receipt there was no disclosure of a booking fee of $355, in June of 2018 I called to confirm the flight with *** and they stated it was cancelled, I was never notified. I called to follow up and tracked the emails and bills to find that itt wasn't through *** directly but a 3rd party booking agent. They said they would refund the $355 in On June 20th 2018 but we are still trying to get the refund.

My flight search refuses to refund money to me from the difference of a changed reservation.
I booked a flight for my sister and I to attend my niece's wedding in November 2017. Due to hurricane Maria , the wedding had to be relocated to ***. We changed the flights and we had money left over in the amount of $240.00. I contacted the company, who promised me the refund. I called over 10 times and sent numerous emails. They kept apologizing without results. They finally said they would put the money back on my credit card. the account that I charged it on was closed. I called in and as usual, I would be on the phone for over an hour. I was promised to receive my money by mail to my address my managers and customer service but this has not happened. I have been begging for my money. I have a string of emails promising me results. I have even been hung up on more than once. There are emails starting 1/17/18 promising me my refund. Then they claim they could not give me my money if the account is closed. My reservation number is ***. booking number is ***. It will be a year soon. The last manager I spoke with gave me his word he would mail my money to my address. It never arrived.

Charge for $287.00 made on May 4th. email rec. on June 4th for refundfrom them. Rep. calls no results
On May 4th I was charged $287.00. Called on June 4th, they said they were refunding it and sent me an email stating such. I was told they would issue ASAP but could take up to 2 billing cycles. I called several weeks ago, they said 2 weeks. I called last Tuesday and the rep stated it had been issued on Monday (Aug. 20th) and to give it 24 hours and she would call me within 24 hours. No call, no refund. I called today. Rep AGAIN stated it was issued on the 20th and to give it another week to 10 days. I asked for a manager. I was refused. Supervisor was "too busy" to speak to me. Rep suggested I email her "higher power" and she was escalating my case to the higher power.
I REALLY would like my refund that I have been told IN WRITING that they were issuing. This is dragging on WAY too long.
The booking number the account is listed under is ***. It was paid for through my bank account at ***. My account is in

Bait & Switch Tactics & practices *Deceptive and/or Misleading Advertising *Slandering and Lying about OTHER companies they are doing business with.
1- Misrepresentation: The website had a pop-up come up in my online research / booking session that stated there were cheaper flights available that were NOT listed on the website and to call them for those prices and listed a number to call. Upon calling the number the representative told me that there were no cheaper flights and in fact quoted me an air fare price in excess of $850. Since I still had the website page open & it was still in the middle of my booking the flight at the original price I had found I continued with my booking of the flight, finalized and secured my ticket.
2- Switch & Bait: In the evening of the same day I booked my flight (8/13/18) I confirmed both with *** my ***. booking. The next day *** contacted me to inform my booking had been cancelled by *** due to prices going up and they tried to sell me a higher priced ticket. However, I had already talked to *** and they told me that they did not cancel my booking that only *** could do that.
3- Slander: *** blamed their DECEPTIVE business practices of swindling more money out of consumers on *** blaming them for cancellation of flight and the trying to extract more money from me the consumer.

4- InterState / Federal Consumer Laws: I am not an attorney and do not all the laws that were broken concerning E-Commerce as defined by statutes and laws. The above is what I easily found on the internet, and is/are the most obvious, but I am sure there are others that this company has infracted on. I conclude if they did this to me they have done this to other consumers as well.