Morris Furniture

Went almost months between first delivery and assembly of a bed Poor communication, non callbacks, and lack of job knowledge by customer service
I had purchased a kids bedroom set from Morris to be delivered on Sunday November 5th, After cancelling our morning plans and getting off work Sunday afternoon Morris called around 9:AM cancelling our delivery due to all the items not being in the same placeI rescheduled for the first weekend in December due to not having the availability to fit in their schedule No problem My husband got a call a few days before confirming delivery and they assured him everything was ready for delivery and would be on the truck On Friday December 1st, two very nice delivery guys came to my house As they were finishing up getting everything off the truck before assembly I noticed the only thing they had brought upstairs was the bunk bedAfter questioning where the rest of the set was, they informed me this was the only piece they we

The Lazy Boy Recliner that we bought March does not work
Morris Furnishings still have not resolved the problem with us
January 9,we a bought a Lazy Boy recliner Lift Chair (Justin PWR Lift Recliner, Merlot) from Morris Home Furnishing which we did not get until March This recliner cost $1,Several weeks later the recliner lift aspects of the chair stopped working I called the store sales rep(Mr*** *** that sold me the chair and he instructed me to immediately call their out-sourced repair company SAW
Since then, the repair people have been here twice and we still have a chair that does not work The first repairman told me that he had to special order the part that was needed Then the second repair person told me that he could not repair the chair because the first repairman ordered the wrong part May 13, 2016, I send *** *** an email informing him of this problem with their repair service provider called SAW and their inc

Customer service is awful!!!
Recently purchased a lift chairDelivery was scheduled between 1:and 3:in the afternoon I received a text at 11:stating the delivery team will be arriving in minutes I called the number that I received the text from to inform them no one would be home as the scheduled time was between 1- At 1:after not hearing from anyone, I contacted the store to confirm the delivery The representative said she didn't want to leave me on hold that she would call right back after she could get answers An hour later I called again as it was now 2:00pm and was told they wouldn't be able to delivery the chair today because it was damaged (was they going to delivery a damaged chair at 11:00???)
The correspondence is terrible, buyer beware!!

On 9/26/Morris agreed to refund protection plan as it was sold to us, still have not received the refundCalls and emails are not being returned
On 8/12/we purchased several pieces of furniture with Salesperson *** *** he offered the Guardian Protection Plan, which we initially declinedHe explained that if unused you simply request a refund of the entire amount after the yearsI did so in August of I spoke with *** *** whom contacted the corporate office on my behalf* *** from the Fairborn OH office contacted me on 9/26/to say we would be refunded via the original form of payment (credit card)On 9/27/*** contacted me again to say since it had been so long the corporate office would be mailing a check and I should expect it in a few weeksI waited what I thought was a more than reasonable amount of time to check the status of the refundI emailed *** seeking other contact info on 10/19/I did not hear backI was finally

Customer service issues with refund of purchase when items were picked upManager promised immediate refund once in their posession and still nothing
Merchandise was picked up by Morris already
I purchased a $table and it was delivered damaged (they hid the damage with a marker) When we noticed it we called *** and he was supposed to get a replacement and several weeks later they could no longer get a replacementThey magically found one once I posted to Facebook and then proceeded to bring another damaged table to meThey offered to send out a repair tech to see if he could fix it and was unableI called 5x over weeks and *** never called back so I had to go through customer service for him to get on the phoneHe agreed to return the items and promised they would credit my money back the day they picked updays later they still have not credited my money backI emailed *** and he had the store call me and they still did not credit all my money back

My bed frame has been broke since Sept 18thThe bed was delivered to me July 18thI have been giving the run around for months
We bought entire bedroom sets and custom living room furniture from them in JulyPaid cash for everything no financingIn September my bed broke, I was told it will take 2-weeks to fixweeks passed, bed was not fixedI contacted them, they never even ordered the partSo then they ordered the part and said it will be 9-days for the part to be shipped to meI contact them again after days and they tell me your part was shipped you should be receiving it in a few daysA week passed and I call them again to check on the eta of the partI was told UPS damaged the part and they sent me out a new one "this morning"I received the part and the company they sent out to repair it gets here and opens the part and it's a piece for a total different bed in my houseI contact them again regarding the part and then send out the correct part and it ar

In April I purchased a defective sectional couch from Morris Morris has no sense of urgency It is October and my couch is still not fixed
I would like to file a complaint against Morris Home Furniture Store located at *** *** *** *** ** XXXXX Their phone number is (XXX) XXX-XXXX
In April I purchased a sectional couch from Morris The couch has powered leg and head rests The delivery person who delivered the couch did not test the motors and left He also dropped the piece in my living room which may have caused the damage itself On top of that, it appeared he did not assemble the cough properly because a section was out of alignment with the other sections (the angle of the back rest was lower than the other sections It was an eyesore I was not impressed with the service rendered to say the least
When I discovered the motor was broken I called customer service They said the parts needed for repair are made out of the country and take 9-

We ordered a couch on 12/11/from MorrisIt was delivered on 1/26/It arrived brokenIt is 3/4/and our couch still hasn't been returned
I contacted customer service on 1/27/that our new couch had a shattered wood panel that I did not notice until I lifted the couch up to put rubber feet on itI did not expect to have to go to this length of inspection on a new couch when it was deliveredThey notified me they would order a new couch but it would take 6-weeksI had sold my old couch and let them know I needed somewhere to sit and I could not wait that longThen they offered to pick up the couch and repair with lead time of about a week or twoAgain not fast enoughThen they offered in house repair, which I said would be fine as long as repair was to put the couch in like new condition, not a simple patch repair of the wood thoughI had to take an additional half day off to meet them to repairHowever upon arrival they said they had to take the couch with themO

Recliner chair defective Been dealing with company to repair over months under warranty and still not repaired
Purchased recliner chairs 2/12/with warranty for total of $1, 6/23/went to Morris with complaint that spring in right side of cushion seat had broken and power cord would not stay plugged in so power feature did not work Also chair was leaning to the right They sent repair person from *** *** to repair *** said needed new cord and repair of seat cushion and stuffing After several phone calls to Morris got power cord and Saw came again and said they could not repair chair Several attempts were made to get repair Morris finally said they had to take chair to their shop to repair or warranty was invalid They kept chair for week+ in Oct They promised delivery on a Saturday and did bring chair back at about 10:PM after several calls from us The chair still leans to the right and there is hole in cushion seat Have talked to mana

Received a table and at pickup was damaged And refused to replace it
Sales order # 0825836xbfinance through synchrony bankMorris home furniture refuses to honor their productsreceive damaged stuff and will not replacepaid over for a table that can't use! Absolutely furious with this company!!!

Purchased $for sofa and loveseat (interchangeable per salesperson) furniture Dec fm Morris Furniture Company (MFC) including Delivery and setup Immediately called store because the furniture was not installed rightand would not stay togetherServiceman came out and adjusted furnitureFurniture was still falling apartThe recliners have flipped over several times with me in itI am years old with a stroke last yearPieces of wood was placed under recliners to keep from tipping over Made another call to customer and a repairperson came and could not believe what he sawHe took pictures and ordered parts and should be in about weeksOver a month passed, no partsCalled CS again and was given run aroundRcvd shipment in mail, called for repairpersonRepairperson came, 2nd time, today, Sep 17, and was still unable to fixFound out sofa is not interchangeable with center console as told by salespersonIt has been a very long drawn out process trying to get res

new furniture received with damages Repair not satisfactory and does not match what I was initially told
I contacted customer support on August with a complaint on new furniture that was received damaged two large desks had issues with the drawers not latching and a bookshelf was not properly aligned customer support sent out a technician to determine best course of action for repairs on August Technician indicated that the desk drawers needed replaced and the entire bookshelf needed replaced When the technician left I signed a form that indicated only damage details and was told once again that my drawers and bookshelf would be replaced I suspect that at a later date the technician report was amended with additional information to specify replacement and parts needed, however as the company does not give copies of the signed form to customers at the time of signing I have no way to prove this I was later contacted by customer support around august

The specific complaint, unable to exchange / return damaged / defective couch and reclinerWe were contacted on Mar27, for delivery on MarWe were contacted again by *** *** on Mar28, order ready with a balace dueWe contacted retailer and explained the furniture was paid in full on Jan2017, Mr*** seem to feel more necessary to explain his work history instead of bringing a resolution to his total confusionWe were contacted Mar29, again for delivery conformationMar30, furniture delivered as promisedDiscovered damages / defectives AprContacted retailer four times Apr2, without a return callNot until we called again on Apr11, did the retailer agree to have a technician come to service furniture on AprOn Apr18, the technician agreed the furniture is / was damaged and retailer would be in contact with the repairs proceduresI shared with the technician then, I was not interested in repairs, we bought new furniture and we wanted to e

I placed an order almost months ago and haven't gotten the correct itemsI'm paying for the wrong delivery and customer service is terrible
Order placed March for Minden live edge table and bench and Creston Slat back chairs XXXXXXXXX
Table and bench were delivered May and table poorly assembled with incorrect hardware upon deliveryPerson didn't INFORM us this was wrong until we swayed the tabletop back and forth and then they said "yeah, we'll get that corrected"Very loose and I feared one of my children could be injured if it collapsed Delivery person came back and repaired a week laterWRONG chairs (XXXXXXXXX) were delivered Aug Customer service never contacted us despite emails and phone callsContacted sales person at the store multiple times to get things straightened out- finally given a new delivery date, which again was months later (Oct 24) and AGAIN today the same WRONG chairs were attempted to be delivered but we refusedDelivery person said th

I had ordered two pieces of furniture in June One I had to put half down (special order) on I paid for completely I had to return the paid item as the delivery guy would not authorize the install as he thought the item would not fit I asked to remove the box and wrap and he didn't feel comfortable so he declined I was fine with that and informed my sales rep *** of this and she was rude Not just to myself but to my wife as well Very condescending She would talk down to us
Well my special order came in and it seemed that there was a discrepancy with the price I had owed Since I had already paid half I though I would only owe the other half *** call on Thursday 28th of September I was out of the country and could not return her call unit Monday the 2nd When I called her back and questioned the amount owed she threatened me that she would pull the paperwork if the item was not paid for in advance I asked to speak to the GM (***) and *** indicated he would

By far the worst shopping experienceThis company managed to lose the same piece of furniture two timesTwice the delivery was scheduled and confirmed my text message and E-Mail confirmationOnly to receive a call stating, the furniture was lost
Needless to say, I won't be back

We purchased furniture 2/10/18, no follow up, delivered without notice, delivered damaged and missing partsManager will not speak to us to reslove
Purchase a couch, ottoman and chair 2/10/from Morris home EastonOnce we paid and left the store we never heard anything for weeks, when I called to checkThe said furniture is in, set up for deliveryThey never called with a time just showed up at our homeCouch was damaged, ottoman missing piecesI called and spoke to multiple managers they said would have fixed asap with a "Discount" for issuesThis is over week later no one will take our calls at store, have been told by *** a maanger that I need to call customer care, nothing she can and will do for us any longerYesterday we noticed threads coming out of couch and ottomanSpoke to *** at customer care 5/10/18, she said sorry wear and tearWe have had for weeksI stated I wanted to return all pieces and be done with Morris she said sure with a re-sto

Morris Furniture sold me a living room set in 11/2017, the product fell apart months later, no resolution to date
I purchased an electronic reclining Sofa and Rocking Recliner in 11/2017, both pieces of furniture are breaking down and falling apart within months of purchasing, Morris refused to replace the furniture, advised a technician would have to come and review the pieces, it was determined that Morris would have to rebuild the furniture, I refused and wanted either new furniture or my money back, Morris refused once again stating they only could rebuild the furniture I've been waiting since 2/for the parts to come in, since that time, the furniture has stopped rocking and reclining all the while still breaking down Last week I received a call that the parts were in and a scheduled technician was supposed to come to my home today and rebuild the furniture, the technician showed up and said he was only here to replace a decorative piece that Morris was supposed to

Spent approximately $3,on a sectional couch made with inferior materials & poor craftsmanship Repairs neededGot horrible customer service
My mother and I purchased a leather sectional couch When it was first delivered, it didn't look anything like the display The pieces were not uniformly sized Also, it was apparent the chase had been used, as it had a huge divot It took attempts, but the store eventually delivered a satisfactory chase Shortly there after, the back of the manual recliner had broken off from my mother barely leaning on it When she called to have the piece replaced, they argued with her and said it would cost her $even though it was basically brand new When the repairman finally made it out to look at the manual recliner, he said the wood was rotten, and that is what caused the damage He ordered parts to repair it It took months for the back of the recliner to come in and when he went to repair it, the repairman realized they ha

I had to leave a star to post review, but would give ZERO stars if allowed
I'm so disappointed in this companyMost employees don't stand by the company's promise unless it's corporate who trains them not to care once us the buyers pay the billI went in with high hopes to find a sectional and I didIt was my third time in the store and the sales personnel are super attentiveI purchased a piece sectional, paid it full, and went home happyWhen they delivered the pieces, had torn fabric and busted legsI called and called, went in person, e-mailed a thousand times and got lucky finally and a redelivery of the three pieces was scheduledThey came two days ago and still one of the three pieces has torn fabric and scraped up legsDoesn't Morris take pride in their company and their service and their products? I've started the thousand e-mails and calls already to in hope get it resolved eventuallySad that I purchased such an expensive piece and 1) have yet to enjoy it and 2) feel so bitter about my purchaseI don't wish it on anyonePlus I paid the $for the warranty on top of the purchase price! And apparently that's worthless as wellThere's lots of furniture stores out there, read the reviews (which I didn't and it could have saved me a lot of headaches and time) and choose wisely- Morris is not the best choice for quality but mostly for customer service!