Morris Furniture

in August I ordered a complete dining room setTo date they have not been able to deliver to me an undamaged tableThey have delivered to me times with each tabletop or base damagedI am now out of patience and wish to return the table and chairs for a full refund ( it is on their credit card at the moment)The table is always scratched, the leaves don't fit or they're warped, and the attempts to cover these scratches etc are quite visibleeach time they deliver they're excuse is well these tables go through quite a lot to get to you...Really? I have been told several times by different delivery men that this is an on going problem with this particular table! it is my hope I'd get a nice table but thus far noThis last delivery the lady I spoke with says well maybe we can find you another tableI told her NO I'm not going through this againthe table comes unwrapped in their trucks so they are probably the ones scratching itI do not wish to deal with them again
Product

Defective furniture received in Sept, as of Jan 4th still not fixed correctlyLast person spoke to said "Go ahead and put on internetI DON'T CARE"
On Sept my wife and I purchased a couch, a love seat and a rocker (model numbers ***, *** & ***) from Morris Furniture *** *** was the sales rep and our customer code is XXXXXX We paid $3,on our Discover card On Sept 27, I called due to one of the recliners not working correctly Every time I call I am on the phone at least mins and as long as mins before someone answers the phone There have been several different communications with service and the service workers that come to my home to fix the problem Not only has that problem not been fixed, but there are several other issues that have now arisen with the love seatI have been told by the service workers that they can only fix the problem that is on their service order so if there is something else wrong by the time they come out

I special ordered a sofa two months ago Sofa is not correct No follow up from store
I special ordered a sectional sofa in September and the sofa was delivered on December 22, When it was delivered, the sofa could not be properly put together due to a manufacturing error The delivery people were able to "fix" this error, but the sofa does not sit level Also, the throw pillows accompanying the sofa were wrong I immediately contacted the store in person, as leaving a message with customer service often doesn't result in follow up You cannot directly talk to customer service You must leave a message My manufacturing errors was basically blown off and I was told they would "investigate" I received a text days later after repeatedly contacting the store saying the manufacturer made and error and they would attempt to get me the proper pillows Again, no word on the fact the sofa doesn't properly attach Two months later, no contact No pillows Yet, they sti

I purchased a chair from Morris Home Furnishings in Dec that is in need of repair and the company is not responding to get the chair fixed
On 12/10/16, I purchased a Rachel Chair 1/2, product #XXXXXXXXX from Morris Home Furnishings at a cost of $on a credit card through Morris.This included the year Guardian Protection WarrentyDuring delivery, the dust cover was tornMy husband immediately reported this and he was told a technician would come out within a week to replace itWithin weeks, an arm started to pull away from the frameAnother call was made to report thisIn mid-January, a tech came to replace the dust cover but brought one that did not match the chairHe did not make the repair but did note the arm separationOver the next months, we made numerous calls to the Guest Services department to get this resolvedNone of our messages were returnedThe company who handles the repairs, SAW Enterprises did set up 2-apptsto come to repair but no tech

Bought a Dining room table set that was defective when delivered A service tech recommended replacement or repair
A dining room table set was purchased on 9/03/at 12:PM from Ashley Furniture Homestore, store nubmer AHS COL BRICE The set was delivered on 9/08/ The table had a middle leaf that folded underneath the table so it could expand and be bigger During the holidays of when I tried to expand the table I discovered it was broken I called Ashley Furniture Homestore and a service tech was scheduled to come on site The service tech looked at the table and said it needed to be replaced Later on down the line customer service claimed it needed to be repaired which is one of the issues After calling every week through March, so three months nothing was ever done to replace or repair the table Every time I called everyone said they were not authorized to help me, it was always someone else that had to authorize it After making so many calls I fina

[redacted] has no proof to substantiate her claim that the work was done improperly. We have a Final Engineering Report from [redacted], PE of PAL Services stating the work done correctly per the Scope of Work defined under the Agreement entered into by [redacted]. Per that Agreement (See Attached, "Agreement") Section One, Part E, #1 states that the warranty is NULL AND VOID if payment is not received within 30 days of completion. The work was completed December 12, 2016, see attached "Job Entry". Final invoice was submitted on January 9, 2017. Either way, she has not paid by January 12, 2017, 30 days from completion of work nor will she pay by February 9, 2017, 30 days from the date of Invoice so her warranty is now NULL AND VOID. I have intentionally not attached the Final Engineering Report because [redacted] has not paid for it. It is tendered at the time of final payment. We have sought an attorney in this collection matter and will be handling it thru Small Claims Court.

Complaint: [redacted]
I...

am rejecting this response because:
On January 18th, 2016, Centex Foundation repairs started work on repairing the foundation of my house, according to the contract.Unfortunately, I received an email from a staff member notifying me of a pipe that was broken during the repair.  She also notified me that Centex will not fix plumbing issues that occur during the repairs.  I was without hot water for about two weeks.   Which was turned off because of the leak from the pipe.  I contracted ARS recue rooters to fix and reroute my pipe.  I faxed the receipts of the assessment and rerouting that was done by ARS to Centex.  I received confirmation that all receipts were received by Centex. On March 18th, two months after the repair of the foundation, I received an answering machine message notifying of a drain pipe break.  I was totally unaware of this new drain line break.  I have called ARS to assess the drain line and faxed the result to Centex.To resolve this problem, I will like for Centex to conduct their own assessment of the drain line and pay for the drain line leak when found.I look forward to the resolution of this problem and will wait until a positive response from the Revdex.com.Please contact me by email only
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business is correct that I have not spent a penny with their company, but I am a warranty holder for work they have done, so how much money I have spent with them is irrelevant. The business did not address the lie their representative told when he entered my home and told my wife that all the work being recommended would be covered by the warranty, nor did they address the threat the owner made to not cooperate when I told him we would rather do business with a different company since we could no longer trust the work done by Centex Foundation Repair. I have also asked for all the documentation on the foundation work done on this house, and have received no documentation of a 3rd party engineer inspection.I have talked to several engineers that tell me this is a popular scam among foundation repair companies, to leave a spot or 2 without beams so that if somebody calls for warrantied work, they can charge for new beams and not have to dig without getting paid. It is clear representative from Centex came into my home and said all the necessary work would be covered by warranty only to be overridden by a greedy and dishonest business owner that would rather be paid to put in new beams than live up to the 'warranty' they offer. Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I feel there is a deceptive trade practices going on and request that Centex make amends. I am going to seek legal consult in this matter.
Regards,
[redacted]

All work agreed to under Agreement has been completed.  Customer upset about a change order that was necessary.  Such change order possibility was noted in the Agreement, "Note-drainage improvements recommended; limited access at time of inspection, any proposed work found to be...

unnecessary will be credited to customer at final invoice; any additional work will be for an additional cost; leveling may be limited due to floor memory and additions".  This about covers everything she is upset about.  This matter has been move to civil action on our part for collection.

Complaint: [redacted]
I am rejecting this response because: Still not addressing the lie his representative told us, or the threat he made not to cooperate when I said I would take my business elsewhere if work was necessary. He’s choosing to focus on past work instead of the lie he told us directly. 
Regards,
[redacted]

All work agreed to under Agreement has been completed.  Customer upset about a change order that was necessary.  Such change order possibility was noted in the Agreement, "Note-drainage improvements recommended; limited access at time of inspection, any proposed work found to be unnecessary will be credited to customer at final invoice; any additional work will be for an additional cost; leveling may be limited due to floor memory and additions".  This about covers everything she is upset about.  This matter has been move to civil action on our part for collection.

We have a situation here where someone buys a property from one of our customers and then is dissatisfied when our warranty doesn't work the way he thinks it should.  We will not continue to debate this issue as it's clear he'll never be satisfied.  Instead we will allow our 26 year history and reputation speak for itself.  Best of luck to you Mr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We did respond to this complaint on 1/30/18 and our response is showing in your system.  I have included it below in case you are still missing it.  Thanks. This homeowner has recently purchased this property. He was not involved in any discussion about repairs to this home or the...

work we contracted to repair, nor has he spent a penny with our company. Now five years later he wants to second-guess decisions that were made and demands to know why it wasn't done right the first time. An independent third party engineer inspected the work that was performed and certified that it was done correctly and within industry standards. Our Lifetime warranty states that there is no charge for adjustments if repairs can be performed by adjusting piers we have in the ground. There are 8-10 such piers that need adjustment and there is no charge for such adjustments, however, there is an area where piers are not present and two more piers are needed to make improvements in that area. The current homeowner was told by the seller that the house was completely covered by warranty if they ever had any issues, but made no effort to verify that information with us. It's now somehow our fault and we're a SCAM. We wouldn't be in business for 26 years if we were "RUNNING A SCAM".