Monument Real Estate Services, LLC

I moved out on one of their properties on Aug 4th and I never received my deposit backI came into the office on 9/19,9/their is a new company
the property was *** aptsMy apt # was *** *** Charlotte NC ***

Hidden Harbour Apartments in Melbourne, FL advertise a Hot Tub Hot Tub has not been functioning since Monument took over the property This is advertisement Have also had MANY repair issues, safety issues, and poor management Sent letter to Monument regarding this and never received a response
Product_Or_Service: APARTMENT

This complex had a horrible issue with water bugs and foul smell coming from drainsAt the end of the lease they refused to give my deposit
I had a month lease at the Somerset apartmentsDuring the entire lease period I had a water bug issueI spoke with several tenants and they shared that this was a known and unaddressed issueI brought this to management's attention and received no tractionI had frequent issues with my A/C and a foul smell coming from the drainsI had to walk into my bathroom with a shoe just to take a shower because the moment I turned the shower on, water bugs would come out of the drainImagine those standardsI had to find a new place to live to get away from the subpar living standardsI couldn't bring company to my house often for fear that the bugs would come out and scare my guestsMy lease ended on 2/20/I stayed until the day that my lease ended and moved outAfter moving out, I was given the run around about my security depositI was

Everything in my apartment keeps breaking, will have to wait weeks before resolved and website has been down making unable to pay billMaintenance
Security gate is broken causing numerous vehicle break-ins totaling $250+ in damage replacement fees (November 23rd), payment made in cash, security lights shut off causing car break ins and hazards because of stairs cannot see and unprotectedSecurity guard never on site doing rounds to monitor complexMaintenance issues (i.e gym is included in rent and never accessible, service requests don't properly go through, rat problems, causing additional out of pocket expenses for traps)

I recently went to Copper Cove to rent and I spoke with one of the leasing agents to help me look for my perfect apartmentI went to go look Friday November 27, and I remember *** *** showed me a small 2xthat was ready for move in and told me the person had moved out alreadyNow, three days ago, I was told I had to be switched because the person hadn't moved out when I was told they haveI told her my budget and what I wasn't willing to go over, but seems like I was being ignoredI waited a week to hear if I should transfer my utilities or not and every time I've spoken to her, it was always the same thing being saidI tried canceling for that matter and was told I can only be refunded for the holding fee and I would have to wait for it but since she told me they were still in the process of my application, I decided to continue on with the processToday, I called and canceled the application and was told I couldn't get anything because I canceled which didn't make s

I would like to cancel my leaseMy apartment is not finished yet they pushed me to move inHoles in floor and roaches
The Apartment was supposed to be renovatedWe moved in X XX XXWe didn t get into the apartment till 6pm, which is the time it the office closesShe rushed us through a walk throughGave me form said to let her know if anything is wrong with the apartment and then closed the office afterShe said I would receive the leaseSteal have not gotten a copyI want to leave this lease because my apartment was not finished still isn t finished and I paid over ***Not only that the walls are cracked, there is drawers missing, the ceiling has water damage, the vents are clogged, an the baseboards have huge holes in them which I took pictures ofI need to be out of this lease today and refundedI have also done a report to dhec do to the unlivable conditionsI woke up this morning X XX XX with five roaches on me in hives Literally all of my things in the apartment

They filed a collection against me after a law firm helped me get my deposit back
I gave my months notice of leave from the apartment to go away from their extremely problematic residenceAfter doing the walkthrough with management I was told everything was fine and I would get my depositAfter months I used a law firm to receive my deposit back because nobody would answer me no matter how I tried to contact themNow I find out they put my last months rent to a debt collector after everything has been settledI've called the management company and I haven't been able to reach anybody there at allIt's really stressful because this is knocking my credit down quite a bitI've been calling them as much as possible, but I'm not getting anywhere they just keep giving me new numbers to try

I had a lease agreement for 1st, last, and security when I moved in 6yrs agoNow they swiched owners and refuse to honor my last months rent
I moved into this Apartment on April 26th I have lived here for the past yearsI moved in and signed a lease with *** *** Ltd, Incstating I have to pay 1st, last and security upon moving inI compliedIn *** *** sold the building to Monument real estates services and now Monument refuses to honor the payment of my last months rentI have receipts and documentation on my old lease stating I paid the amountThey did not put in my new lease the last months rent and when I brought it to their attention they informed me they are not liable or binded, and refuses to honor the past leaseNone of my phone calls are returned and I am always getting answering machines

The management at this apartment is a jokeI pay $a month for reserved since moving into this complex years now on 09/12/from my own parking spot with permits and everything ! And the office did not want to help at all said I had old permits but who fault was it that we came in repeatly to get a new one and were told couldnt get it because the girls in the front didnt know which one called multiple times and told the sameI tired several times come in and everything still no helpThey eventually said we had to go get our car out and they could credit us back I lost a day of work because of this and $after giving them the receipt they said they had to speak with their regional manager and get back with usWe gave them weeks and called back told us that there will not credit us back! Of course I was upset this was not on usIt was their mistake we get told different things from the girls there and its always have to wait for *** which is the manager or well we have

Legacy of Athens Frequent water outagesOvercharged for waterconfusing billingdifferent water bill every month with no meter or explanation
Apartment Complex: Legacy of Athens - water and water billing issues
The problem dates back to when I moved in The first water outage occurred 5/19/The water has been going out constantly since I have moved in and Monument Real Estate has made no attempt to fix the constant water outage issueI have emails logging the water outages that have occurred in the time that I have lived hereThe water has gone out far more times, but these emails from the complex shows that it goes out a lotI can provide the emails upon requestRepairs frequently take longer than stated in the emails, and I feel this to be a health issue as well
Water prices recently were increased by Monument, even though the water service is often not availableWe are never compensated on the water bill for the time we are not using water(because its com

Hot water has been out for four days
My hot water has been out for four daysSince it's almost 8:00pm, when the office opens tomorrow, 4/27, it'll be the fifth day! I reported it Saturday and two hours later, we received a generic "Sorry for the inconvenience" letter and a promise that it would be fixed by Monday, the 25thTenants are reluctant to contact the leasing office because they care more about texting and gossiping than they do helping and being courteous and informative

Mold growing in Apartment and management is not correcting the issue
Copy of email to Management below, all emails and phone numbers do not work to company
To whom it may concern,
I am writing to attempt to get a resolution to the multitude of issues I am facing at Cranes Landing(***, Winter Park, FL ***) apartmentsThe apartment in question (Apartment ***) has been suffering from a water leak due to a faulty water heater for months at this timeUpon investigating the issue, they decided that they had to call a plumber to further investigate the issueThe plumber stated that the leak was coming from upstairs and that it was something the maintenance people had to take care of a maintenance man never came back to follow upOn May 14th, the leak got worse and I called maintenance againA maintenance man came out and inspected the leak, he stated that he did not have the time to pull out washer and dryer to fully investigate problem, he also stated that t

Sent statement of past due rent and other fees, I provided receipts of full paymentStill reported to collections agency a week after I received bill
This is the letter I sent to the company
Property Unit 20-
Dear Ms Hawk :
My name is *** Ivette ***, I was a tenant at Legacy of AthensI moved out in February 10, When I turned in my keys I filled out a form providing my new address and phone numberI knew the apartment would need new paint for the decals on the walls, I was expecting that management would deduct my deposit and send me a bill for the balance if there was anyMonths passed *** I never received communication, with that I understood that there was no issues and painting job was covered with my deposit
The first week of June I get a statement on the mail (envelope posted May 27, 2016), where it says that I owe rent, late fees and extra charges for cleaning and painting the apartmentThis is the first communication I receive from you rega

Bed Bug Issue
I first brought this issue to the property manager back in October I called the office to let them know that my apt has bed bugsI was told its my job to pay to get rid of them because I'm the one that must've brought them in I then advised her that my next door neighbor in had bed bugs really badThen I was told yes we know but we treated that apt back in August of So I told her do you not think that they may have just traveled from that apt to my aptShe says noShe then just says if you want them gone you will have to pay for pest control to come out to get rid of themI let her know I did not have that kind of money to pay she then says if you don't pay and they spread you will be responsible for all the units it affectsThere are many other tenants that have moved out and are planning to move out because of bed bugsI am disabled and I just had a baby 5months ago so I don't have money to pay for pest controlEveryday I wake up my daughter h

I was a tenant at the above address *** ** *** *** *** *** Miami, FL XXXXX for two years starting June under the management of Noden PropertiesI gave a security deposit of $1,which is also the amount of my monthly rentIn May Biscayne Shores wrongfully evicted me due to a clerical error, since they recently bought the property from Noden Properties, and we came to the agreement that as long as I paid my monthly rent of $1,for the month of May, gave my day notice, and turn in the keys by June 13th I will receive my security deposit of $1,
Until this day, I have yet to receive my security deposit and every time I call they give me the run aroundToday, I receive a call from the office stating that they're sending me a check for $instead of $1,due to undisclosed reasonsI demanded they return my full security deposit and the office manager, ***, stated that they regretfully will not be doing so and will fight me in court if need be

Significant damage to interior walls of apartment due to infiltration of rain water Multiple unsuccessful repair attempts over past to years
See requested resolution

I rented apartment since June and moved out and instead of them applying my deposits to clean up they are billing me
Apt ***

Property Manager trying to make the resident pay for discrepancies between the lease and what they have on file;also threatened to not renew the lease
Problem Date:4-05-2016, Park Square Apartments,Spartanburg,SC Property Manager:Charsitily
I went to pay my rent on 4-4-16.Property Manager stated that the money order wasn't enough and I've been paying the wrong amount.Property Managers have changed six times in my time of living hereUpon signing my lease I opted out of receiving the laundry card,and have not been charged for it until Sept2015.I then spoke with the (previous) PM,and it was resolvedHowever,according to their ledger they have been charging it, but it has never shown on any of my statements from Nov to the presentSo,yesterday I set up an appointment with the new PM per her request to review my lease agreement to compare with what they have on fileThe appointment was at 4:30pmI arrive and the door was locked with a note that she was touring the propertyT

I WAS APPROVED FOR AN APARTMENT AROUND MAY THEY HAVE SHADY PRACTICES I AM REQUESTING JUSTICE
I RENTED AN APARTMENT I WAS BILLED FOR PEST CONTROL I HAD ANTS WHICH CRAWLED IN MY EARS, THE APARTMENT HAD LARGE SNAKES TRYING TO ENTER REGULARLY THE RENTAL AGENT CAME AND SAW IT AND STATED THERE IS NOTHING THEY CAN DO MY NEIGHBORS CAUTIONED ME ARMADILLOS ROAMED IN MY YARD ANTS CRAWLED IN THOUSANDS FROM CORNERS IN THE UNIT THEY CHARGED ME A LITTLE MORE THAN TO MOVE IN I MOVED OUT IN MONTHS..BECAUSE THEY REFUSED TO DEAL WITH SNAKES AND PESTS WELL THEY SAY I OWE ABOUT DOLLARS I DEMAND A FAIR AMOUNT THEY KEPT MY DEPOSIT AND BILLED ME MORE ALL FOR MONTH RENT I HAVE BEEN A HOMELESS SINGLE MOTHER EVER SINCE IF THEY HAD BEEN HONEST WITH ME, IT WOULD NEVER HAVE TURNED OUT THIS WAY AND I WOULDNT BE SLEEPING IN MY CAR

Woodland Meadows property sold to another company without prior notifying the residents
My name is *** *** and I'm a resident of Woodland Meadows apartments since 9/23/Recently, on 8/we received a knock on the door and it was some random man letting us know he's the new owner of the apartment complexHe said he's from *** who took the place of former owners Monument Management GroupNo one was ever made aware of this situation and now we are being told our lease terms are going to change, our rent prices are going up and other various property changes that are contrary to our lease agreementMy lease agreement is up 9/22/but I resigned a renewed lease in July, now I'm being told none of this will be the same, and this is very stressing and challenging because I'm unsure if I'll be put out of my apartment with all of the changesThe other situations is, I called the office because we were informed that until the new company fully tran