Monoprice

Called customer directly and was able to resolve the situation

item is currently out of stock, we can start the replacement process but can not complete it until the item is in stock again

We apologize for the issues you had with your order We have issued a full refund under the return authorization R [redacted] You should see the refund of $post to your card with in a few business days

Initial Business Response / [redacted] (1000, 6, 2016/05/17) */ We have refunded the customer in full Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1) they sent me the email with the advertised price of $for the Gigabyte Brix Celeron barebone computer 2) my credit card was charged and the merchandise was enroute to its destination when it was recalled 3) I never received any type of communication from them advising me of the so called mistake and what the actions would be for this event 4) My only clue as to what was happening was the UPS log and calls to their Customer Service 5) They immediately let me know that I could reorder the merchandise at the price of $ 6) I replied that I would not accept that and that they owed me a computer for $They again said that I could have it for $ 7) Instead of my money being refunded when they did the recall, it was not refunded until the item was returned to their warehouse 8) I was then under the impression that I was on the hook for $if it had been stolen, lost, or damaged in the return shipment and the item never came within miles of its destination They committed fraud, advertising and theft I do not accept their resolution and expect to properly pay for a new $Gigabyte Celeron Brix barebone computer I want my merchandise for $

customer has made contact with us and has received half off his order and will pick up the item from the delivery hub or it will be delivered when he is back from vacation

We apologize for the delay in processing your request We have issued the replacement and it will ship out today to the address provided

We apologize for the issues you had with this item We have issued your refund and you should see the funds within 3-business days

Initial Business Response / [redacted] (1000, 9, 2016/03/31) */ Monoprice is not responsible for charges made by third party shipping companies to personal/business accounts as we do not set pricingShipping orders in multiple packages is at the discretion of MonopriceIn an effort to prevent damage to your order, multiple shipments may be used to fulfill orders safely, regardless of who is responsible for the shipping cost Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Monoprice should have notified customer that product was being shipped in packages and not one so that shipping price determination could be made

We apologize for the issues you are having with our product I do see that we processed a replacement that is in transit to you which can be tracked using UPS tracking number below 1ZY[redacted]

We apologize for the issues you had with the product and the delay in our response We have set up a return for replacement and issued a pre-paid label to return the item Once we receive the defective unit we will issue the replacement