Monoprice

Final Consumer Response / [redacted] (2000, 6, 2016/07/14) */ After filing this complaint, and retailer being contacted, the have finally decided to refund the amount owed The complaint can now be closed Below is a copy of the correspondence from the retailer Hello [redacted] We have issued a refund in the amount of $40.00, please allow to business days for the refund to post to your account Please let me know if further assistance is needed and I hope you have a wonderful day

I am rejecting this response because: The replacement product Monoprice has mentioned is for a separate product issueSo my complain to the Revdex.com is not resolved [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/02/10) */ Contact Name and Title: [redacted] Monoprice Tech Contact Phone: XXXXXXXXXX Contact Email: [redacted] @monoprice.com We apologize for the issues you have experiencedWe have refunded you for the item you did not receive and we will ship you the missing piece free of chargeThank you for your time and patience with this issuePlease let us know if there is anything else we can do for you [redacted] [redacted] Monoprice Technical Support Supervisor

This is a duplicate complaint to [redacted] please close out this complaint and we will respond to the first complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 7, and find that this resolution is satisfactory to me.I found the Revdex.com response from the business to be a good one, just waiting on the refund nowI talked with [redacted] at Monoprice and they are issuing a refund, once the check has been deposited I will let you know when the Revdex.com complaint can be withdrawn as resolved to my satisfaction

Revdex.com: Monoprice Customer Service contacted me independently of this claim and resolved the issueThank you very much

the customer can return the items in April on their next scheduled day off Once we receive the items we will issue the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I am waiting the refund to be reflected in my debit card as per the Merchant's reply

We apologize for the delay in getting a replacement out We will issue a store credit to the customer for the cost of the item as well as mail out the same cable he is waiting for in a shorter version

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI had done business with them in the past and had advised dozens of people to use themHowever they have lost me as a customer and I regret that

Labels will be sent shortly to return the items Once they arrive we will issue a refund

we will reach out the customer to resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12426629, and find that this resolution is satisfactory to me.Thankyou.I am hope this will not happened again [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11715610, and find that this resolution is satisfactory to me

if the package does not have a scan by tomorrow we will issue the replacement next day as stated before

We apologize for the inconvenience we have caused the customer We are pushing the Refund through today and it should post to his account within a few business days

I finally received the package todayBut this remains to be a pretty bad experience that I've never experienced before in any online shopping stores

We issued Mr [redacted] a label on 1/4/to return the item to use for a refund Once the item is returned to us we will issue the refund for the full amount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I hope this will not happened again with MonoPriceI think this was the 2nd complaint in about month

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12722396, and find that this resolution is satisfactory to me