Modell's Sporting Goods

Review: On October **, 2015 we purchased a brand new [redacted] scooter from Model's Sporting Goods (store #62) located at [redacted]., Telephone ####-###-####. Model's had the item shipped to the house. Once we received the item it was damaged. As per Model's we returned the item to [redacted]. [redacted] acknowledged that the product was damaged. [redacted] then proceeded to ship another [redacted] scooter. Once we received the scooter from [redacted] we discovered that they had sent a used scooter. The scooter was scuffed, tires were used and the assembly was not secured properly. We contacted Model's and explained what had happened. We also asked if we could exchange the product at the place of purchase and were told no. We also explained that we went thru the process that they recommended to no avail. We feel that Model's should take reasonability for the faulty product. This has beenDesired Settlement: An exchange of the product at the place of purchase or a refund.

Business

Response:

To Whom It May Concern:On behalf of Modell's Sporting Goods, I apologize for the inconvenience you have experienced.

I have contacted Filomena D[redacted] and have arranged for her to exchange the damaged item to her local store ([redacted]) and receive a new one. Unfortunately we did not have a new red [redacted] in stock, but Ms. D[redacted] will decide which color would work best once she gets to the store. Should Ms. D[redacted] opt for a full refund instead, we will gladly provide a full refund. Please be sure to bring your receipt with you if you are choosing a refund.

Please accept our apologies for your inconvenience. We value our customers and customer satisfaction is always our number one priority.Thank you and have a great day.Best,Cathy A[redacted]Modell's Sporting Goods###-###-####, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: order #[redacted]

Placed order 1/**/2014

Received shipping tracking on 1/[redacted] tracking number [redacted]

As of 1/[redacted] does not show receiving package.

Have called in Modells 4 times. Each time all customer service could say is that all they can do is wait to see if it shows up. They also say the bat item was shipped from a vendor so they have no way of knowing if it has shipped.

The simple answer would be for them to call their vendor and get to the bottom of it but customer service won't do it for some reason???Desired Settlement: At this point do refund…...

Business

Response:

Good morning:We are very sorry to hear that [redacted] had an unpleasant experience while shopping at [redacted].Our records show this item was delivered to the requested shipping address on January **, 2015.Since the item was delivered, we cannot process a refund unless the item is returned to us. Please advise if [redacted] would like to return this item and it would be my pleasure to initiate the [redacted] pickup.Thank you,[redacted]Modell's Sporting Goods Legal Department?

Review: I MADE A NEARLY $200.00 PURCHASE AT MODELL'S LOCATED ON [redacted]. I BROUGHT HOME A PAIR OF WRONG FEET SNEAKERS AND BOTH SHOES WERE DIFFERENT SIZES. I LIVE IN [redacted], AND REALIZED THE ERROR ONCE I ARRIVED HOME. I SPOKE WITH THE STORE'S [redacted], WHO ASSURED ME I WOULD GET THE SNEAKERS SHIPPED, ONCE THE WRONG PAIR WERE RETURENED. I ALSO TOLD THE ** I DID NOT HAVE THE RECEIPT, BUT I DID PAY BY CREDIT CARD, THEREFORE HE COULD LOOK UP MY PURCHASE. HE SAID THAT WOULD NOT BE A PROBLEM. AFTER THE STORE GOT THE SNEAKERS BACK, I WAS TOLD BY THE SAME **, THAT THE SHOES ARE NOT IN STOCK AND MY MONEY COULD NOT BE RETURNED UNLESS I WAS IN THE STORE.Desired Settlement: Comepensation

Business

Response:

Good afternoon:We are very sorry to hear that [redacted] had an unpleasant experience while shopping at our [redacted] location.

Our Customer Service Specialist, [redacted], also received a complaint from [redacted] via modells.com. [redacted] emailed [redacted] on May **, 2015 that she will be handling this matter going forward (please see a copy of [redacted]'s email attached).

If [redacted] would please call [redacted] at ###-###-####, x[redacted], [redacted] will issue a refund to [redacted]'s credit card. Thank you,[redacted]Modell's Sporting Goods Legal Department

Review: Oct. * - Date of order - modells.com

I was unable to apply my promo code when I checked out. My order should have been $33.95, NOT $36.95. Earlier in the checkout process, my promo code was accepted and it showed that my order would total $33.95, representing $3.00 off. When I got to the final checkout it asked me yet AGAIN to enter the promo code and this time it didn't accept it. The code, WEB212MS, was valid at the time of the order.

Sent an email at modells.com. It was ignored.

Oct. * - Sent a Facebook message to Modells about this.

Ignored.

Oct. 10 - Went to modells.com. Sent an email seeking $3 refund.

Ignored.

Oct. 20 - 4th complaint via modells.com website email.

Ignored.Desired Settlement: I want my $3 that I am entitled to.

Business

Response:

On behalf of Modell's Sporting Goods, please extend my apologies to [redacted] for the unpleasant experience she had while shopping at modells.com. Customer satisfaction is always our number one priority.

At this time, we would like to offer [redacted] a $10.00 Modell's Gift Card to make up for the lost promo code discount. The gift card may be used in any of our brick and mortar locations, as well as on modells.com.

Please advise if this is acceptable to [redacted] and I will mail the card out directly to her home on Monday.

Thank you and have a nice weekend.

Best,

Modell's Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is my second complaint about this business. If they are unable to operate an e-commerce site, they should get out of the e-commerce business.

2015

December ** – I placed my order. They promptly debited my account.

They indicated that the order should take 5-7 days for delivery. In light of the holidays, I gave it a little extra time.

December ** – Order still not received. I sent an email inquiring about it. Email ignored. No response.

2016

January * – Because of the holidays I waited a few days and sent another email this day. Email ignored. No response.

January * – Still no response to emails (emailed them using the contact form on their website) and items still have not been delivered.

They’re website is screwed up, because when I enter order number and zip code (which I have done four times correctly), I get the following message:

• There was a problem with the information you entered. Please verify that the information below is correct or call [redacted] (###-###-####) for customer service.

It’s worth mentioning that there was no “information below” to verify, since no information was displayed; just that message.

Anyway, I called customer service and entered the order number and I get a recording about the items I ordered more than a year ago. There is no way to track this order, either.

This is an outrage. And it is fraud. This is the second time they have tried to defraud me. The first time – it was resolved amicably. This should not have happened again. The NYS Attorney general should probably be contacted, really.Desired Settlement: I want my items sent to me overnight mail and I want my account credited for the full cost of this purchase (including the gift card value). I want my items delivered free of charge - shipping and cost of items.

I DO NOT want another gift card, because this order in question applied the gift card that they sent me in light of the problem I had before – it is a gift card they are refusing to honor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Once again, I'd like to thank Revdex.com for helping me with this issue. I sincerely appreciate all you guys do. Thanks so much. Have a good day.