Modell's Sporting Goods

I purchased 6 pairs of warmup pants in XXL (US sizes), and what I received was in Asian sizes. It felt like squeezing into a size twice as small. So I returned them and they refunded me with a gift card to use only at Modell's.com and also short-changed me from the original purchase amount. Don't trust this e com business. Modell's used to get great business from me and my martial arts family but not any longer.

Modells sent me the wrong jersey when I placed my order. When I called to get it resolved, the Jersey I wanted was out of stock so I waiting till after Christmas since it was a Christmas present. I called back after Christmas for them to exchange it for the right jersey. The customer service people gave me wrong information and told me they could not exchange it. Then someone else said I could. Then they sent me the wrong label for the wrong Dept to take care of my issue. I didn’t hear anything for over a week and called back for the 4th time. They kept telling me I had to wait for the refund to replace the order even though that is not what the other customer service person said. I waiting over an hour to speak to a supervisor. Who then tried to tell me the same thing. He then promised me that someone would reach out to me the following day. Of course no one did so I had to call back again. This is like the 6th time I’ve called. They tell me they are going to send me my jersey and an email. I have yet to get an email and have to call back again. This is the worst customer service I have ever had. I am extremely frustrated.

Modell's in Brooklyn New York is not giving me access to purchase items with my modell's MVP card I called the customer service they can't assist me there is no block on my card there is funds on my card and also my card is paid and then I tried to use my card I cannot purchase with my card fraud department says is no block on my card customer service says my card is fine but when I go to the store to use the card and says do not honor I cannot use my card when is accessible to make payments is okay to call my card and punch up the number it's okay but when to go to the store to make a purchase it says do not honor something is corrupt about this

On Saturday, May 4th, I visited a local store at *** looking for a Men's football cleat for my son. There were only 4 choices available; however, none in the desired size, so the associate offered to order the pair I wanted for store pickup in 3 days. I agreed and completed the transaction at the register (where they referred to the order as a tablet purchase). On my receipt, it was rung up as a gift card purchase. Before I left, I asked the associate again if the shoes would arrive in 3 days and he said yes and that I would get a call once they arrived. The following day I look at the confirmation email I received and the shoes are listed as BASEBALL cleats and then this morning I receive a shipping notice email where the shoes are schedule for delivery next week, May 14th! I couldn't believe it. Not only did I make it clear to the associate that I needed a FOOTBALL cleat, but I also made it clear that I needed them by this Thursday for my son's practice. I am extremely aggravated by this situation. After calling the store to complain and try to cancel the order and receive a refund in order to purchase another pair of the right kinds of cleats, I was forwarded to their customer service number. Once I called them and explained the situation, I was put under the impression that if I called back after finding another shoe that was available in another store locally that I could go pick those up same day. Unfortunately, after calling back with an item number I was told by another representative that I still had to wait until the initial pair arrived in order to exchange for a different one. It's ridiculous that I have to purchase another pair and wait to get a refund for the first order when I was misled by the advertising in-store and the delivery timeline. I will not be shopping here again!

Hi, my name is *** and for a year I have been trying to change my payment date to the end of the month. Modells for over a year has been telling me that they have no other days. I have changed with other credit cards so I will not have late fees. I pay my bills every two weeks and if I can pay at the end of the month I will have not late fees, now I do. March I contacted the Corporate office and they too said nothing can be done. I have am trying not to be late on my payment and is just requesting my date be changed from the *** to *** of the month. Please help me.

On March , 2019 I went to Modell's in Brooklyn on *** I purchase 5 items and the machine accepted the swipe from my debit card. Taken $125.95 dollars off of my card. The cashier by the name of Aliyah kept pressing buttons on the machine after I saw the machine in front of me say purchase accepted from my debit card. but the cashier said the transactions did not go through I received a text message and a message of my transaction from my debit card receipt saying that transaction went through and it was not decline so the cashier insisted that I pay for the items with cash because she lied saying the transactions did not go through when it did. So I told the cashier to take three items off of the $125.95 because I did not have $125.95 in cash for the items that I purchase on my card that was indeed accepted I took two items off and paid $71.97 knowing my card accepted the transactions that another cashier said if the transactions states that the funds was taken on her card and not decline then it was accepted. This cashier Rob me of money off of my card and took extra cash

The most horrible experience !!! I would give "0" but din't allow
I had made an order online for this shoe "adidas Kids Hoops 2.0 Mid Basketball Shoes" for my daughter it showed available and then after two week's got an email the shoe was not available.
I tried calling the customer service and checked with them since when I went back its still allowed me to order and showed available. The person over the phone said she can re-order then again made a second order, but again after a week got an email the shoe is not available at the warehouse. At last I just wasted more than a month and couldn't give my daughter her Christmas gift.
This was my first and last time to use MODELLS .. just horrible horrible experience
PLEASE DON'T WAST YOUR TIME SHOPPING AT MODELLS

I placed an order for products they withdrew the funds from my account and canceled my order without notifying me. I had to reach out to costumer service to see where my items were since I paid for 2 day shipping and had not received my items. I have been calling costumer services for 5 days now and they did not Release my funds. They continued to then claim they never withdrew them despite my bank saying they had. They continue to not give me a straight answer of where my 215 dollars was.

I went to the store to look for some slippers, I found a whole rack that have a sale of $10 and on top of that had a sing saying buy one get one half off, according to the sale tags all the Nike slippers on that rack had the sale of $10 plus th buy one get one half off, so they second one should be coming off to $5 the total of my purchase should of been $15 plus tax, the item was coming on to $29 each minus the half price for the second one. Store supervisor was very rude and told me on a very rude tone, “I’m not going to give you that price cause that’s not it” so my answer was if that’s not th sales price why are they advertising the whole rack as $10 plus the second song buy one get the second one half off. My intentions were not to argue with them, but the way she answered me is the reason why I’m making this complain. Another issue was when the employee that went to checked for the price he clearly removed the sale tag, cause when I went to show him where the item was cause he couldn’t find it th tag was not on the item I was intented to buy. To my knowledge they removed the tag before I got to the rack.

I bought some Nike shirt they sende tome and is not what I expected poor quality they supposed to be medium and they look xl and ugly becarefull I'm really disappointed

Good afternoon:On behalf of Modell's Sporting Goods and modells.com, I apologize for the problem we had completing the order for [redacted].  Upon further review, it appeared that once the package had left our vendor and was picked up by [redacted], the package went dormant.  We have...

reached out to our payment processor and the refund process was initiated today for the full amount of [redacted]'s purchase.  [redacted] should have already received an email confirming this.Many thanks for giving me the opportunity to resolve this issue for [redacted].  Best,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are sorry to hear that [redacted] was not satisfied with her purchase and chose to return it in our store.  Most items are accepted in our store for refund/exchange within the specified time noted on the POS receipt.  From time to time, our vendor relationships dictate otherwise...

as is the case with the Swagway.  Our contract with the manufacturer states that customers must contact Swagway with any issues.   At Modell's, customers are our number one priority.  [redacted] of our Customer Service Team had reached out to [redacted].  As a courtesy, in this instance we have made an exception for [redacted] and have invited her to our North Brunswick, NJ store where we will accept the return of the Swagway she had purchased. We apologize for any inconvenience we have caused [redacted] and hope to see her back in our stores very soon. Thank you and have a great weekend. Best,[redacted]

On April 15, 2018 I made a purchase in the amount of 47.68. In the process of me swiping my card which also said approved, the cashier plugged in a heater which made the system shut down in the middle of the transaction. The manager Laura informed me that I'll see that amount pending on my card but the purchase would not come out of my account and asked me did I want to swipe my card again, I informed her that I didn't want to swipe my card twice. On April 16 the payment of 47.68 came out of my account and I went back to the store on Tuesday April 17, 2018 to inform Laura that the payment came out of my I even showed her my bank statement which was my proof and I still couldn't get my merchandise. She called customer service and they told her they didn't see the payment and they directed her to someone who said the same thing. I have a letter and statement from my bank stating the purchase went through. I've been contacting customer service but still no resolution yet and now in order for that payment to come back into my account I would have to dispute the payment which will shut down my card and that's an inconvenience for me. Customer service has my name and number and no one has contacted me yet. At this point all I want is a refund, I'll rather not deal with the business any longer because of their lack of professionalism. If a refund is not issued I'll take the merchandise. The manager Laura has helped me from the beginning and has been very professional. Thank you.

Good morning:We are very sorry to hear that [redacted] had an unpleasant experience while shopping at [redacted].Our records show this item was delivered to the requested shipping address on January **, 2015.Since the item was delivered, we cannot process a refund unless the item is returned to...

us.  Please advise if [redacted] would like to return this item and it would be my pleasure to initiate the [redacted] pickup.Thank you,[redacted]Modell's Sporting Goods Legal Department?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:On behalf of Modell's Sporting Goods, I apologize for the delay in responding to your complaint.  It is my understanding that [redacted] has been issued a full refund, including the shipping charges.
In addition, if [redacted] requires additional assistance or has any...

questions with respect to her refund, that she please contact Antoinette L[redacted] in our Customer Service Department at ###-###-####, x[redacted].
Please accept our apologies for your inconvenience.  We value our customers and customer satisfaction is always our number one priority.Thank you and have a great day.Best,Cathy A[redacted]     [redacted]Modell's Sporting Goods###-###-####, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:I spoke with [redacted] this morning and arranged for an exchange of the defective product at our East Meadow location to take place this coming weekend.Please accept our apologies for the inconvenience. We value our customers and customer satisfaction is always our number...

one priority.
Thank you and have a great day.
Best,
Cathy A[redacted]
Modell's Sporting Goods[redacted]

To Whom It May Concern: We are sorry to heart that [redacted] had an unpleasant experience with his models.com purchase.  Since receiving this complaint, Jorge G[redacted] of our customer service department had reached out to [redacted], first on October [redacted] and [redacted] responded that it...

was not a good time and that he would call Jorge back, and next on October [redacted] when Jorge left [redacted] a voicemail message. Please ask [redacted] to return Jorge's call so we can resolve this issue to [redacted]'s satisfaction.  Jorge can be reached at ###-###-####, and press 6. Thank you. Best,Cathy A[redacted]Modell's Sporting Goods Legal Department