Mobovida

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email on November 1, from MobovidaIn the email they said that I have been issued a refund and they re-shipped the orderI emailed them back as soon as I got the email to confirm my shipping address but, yet again have failed to replyIn the response they sent to the Revdex.com they stated they refunded me and that the item is no longer in stock and gave me an option to pick something else This company is ridiculousI would never complain about anything like this but I don't want someone else to make the mistake I have made with trusting this companyAttached is a screenshot of the email I received from MobovidaPlease let me know if you would like to me forward the actual email Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Attached please find the packing slip that came with my itemI believe this is all you needed to processThank you so much [redacted]

Reply:Hi ***,I apologize about the inconvenience you facedUnfortunately we do not price match with sellers on market places such as Amazon, Ebay or in this case RakutenWe only price match with big box retailersAt this time you are outside of the 90-day return policyPlease keep in mind you can contact us via phone, email and chatNonetheless if you would still like to return the product for a full refund, please contact us and we can advise you on how to return the products for a full refundPlease let me know if you need any further assistanceRegards,

We apologize for this inconvenienceWe have issued the customer a full refund to their paypal account in the amount of $ There will be no need to return any of the itemIf there are any further question the customer can contact me at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I returned the two bad phone batteries to Cellular Outfitters/Wireless Emporium and never received the refund that was promised. It's been over six weeks now. This company is crooked and should be forced out of business. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be satisfactory to me. I have received a refund from the
business in regard to this action and will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer ordered a custom case which they upload a picture for us to print on a protective cover Since these cases are custom printed specifically for our customers, there are no returns I have attached the return policy which is provided on the description for this case:
RETURN POLICY: Since each product is crafted uniquely for you, customized products may not be returned or exchanged We have been assisting the customer via email and offered him store credit in the amount of $27.19, the cost of the case with a discount applied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
PROVIDED THAT THEY SEND ME A REPLACEMENT CABLE RED, GRREN OR ANY OTHER COLOR THAT WORKS IS FINE I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
We apologize for this inconvenienceA refund should have been issued at the time the return was processedI have issues a refund for the additional $left on the original transactionthe refund was issued to the original paypal account used to place the order
If any
further information is needed please feel free to contact me
Regards,
*** ***
714-278-x**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved.I Received my refund.Thanks to the company and Revdex.comor this
Regards,
*** ***

The customer was issued a full refund in the amount of $There is no need to return anything back to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for this inconvenienceThe RMA system is having an issue at this moment and we are working on getting it correctly very soonI have gone ahead and issued you a full refund to your original form of paymentPlease allow 2-business days for the credit to post to your account.There is
no need for you to return anythingIf you have any further questions please let us knowYou can reach me directly at ***@cellularoutfitter.com

***The blue cable that needs to be replaced is not available at this timeIs there another color that we can send?

Case # ***I was in contact with *** about this issue when she first reported it to usShe provided the needed information on the problem and a full refund for the battery and the new phone was returned to her

Hi ***, Firstly I apologize about the inconvenience you may have facedI do want to mention those are not actual chargesThey are called pending authorizations and I believe customer service also advised the sameIn other words they are "pending" which means at the checkout, your card was
attempted four times trying to place the order, but it was declined again and again due to the billing address being incorrectAt this time your credit card's financial institution is the best place to get these removed quicklyNonetheless they typically come off in 4-business days. Please let me know if there is anything else I can do for you. Regards,Customer Success Team