Sean and Annette display a professional attitude and a desire to please the customer. Sean was patient with me even when I forgot he was coming. Great team!!!
We have been dealing with Mack Morris for over three years and have always been very satisfied. However, the service technician Susan goes above and beyond when she services our heat pump every six months. Sue explains every step of her process making sure you understand how you system is operating. She is very methodical and thorough making sure everything is functioning as it should.
I would like to take the time to make you aware of the high quality service delivered by Tyler M. He is polite, respectful, and goes above and beyond to deliver high quality service. We had an issue where he needed to make a couple of visits in order to complete the work. He worked to make sure the work was completed and kept us informed along the way. He also took the time to make sure we understood how to get our humidifier working and how th service plan would work moving forward.
I WOULD LIKE TO MAKE A REQUEST TO HAVE TYLER M. COME TO OUR HOME FOR ALL SERVICE CALLS.
I have had my units serviced by Mack Morris Heating & Air for many years and would recommend to everyone. All of the technicians are knowledgeable and professional. Andrew serviced my units today and I was very pleased.
My husband and I are very pleased with the service rendered by Mack Morris Heating & Air Conditioning. The schedulers are always friendly, and the servicemen do an excellent job. They are neat, quiet, on time, and very efficient. This is a well-run business.
Payment for the full amount received this date at my home.
It took quite a while to get this right and it strained the tenant landlord relationship.
Assuming no problems with the check, please consider this situation satisfactorily settled.
Thank you!
Best Regards!
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
agent was very professional.found my problem(Freon leak at outdoor unit) We had two other companys come out over last three years and just put in Freon and left.
I have been a customer for a few years. I am always impressed with the courtesy and prompt response from all the employees from the receptionist who takes my calls to the technicians who do the work to the honesty and knowledge of the sales reps. I do not hesitate to recommend Mack Morris.
Mack Morris Heating & Air Conditioning has amazing customer service! I work for a business that really cares about customer satisfaction so I understand what it takes to provide the best service possible. Taking care of the main things is crucial but being mindful of the little things is just as important. Every experience that I have had with Mack Morris Heating & Air has been expertly completed by polite, informative, and cheerful employees.
Addressing the first complant, After the tech had been in the house and spoke with the homeowner he proceeded to perform the check ups on the outdoor units. He then returned to the door and knotted and announced that he was coming in the house. No one responded he proceeded to the indoor...
thermostat and second floor indoor unit. [redacted] addressed the tech and was very nastly and abusive to the tech. He Stone called our office and stated he did not what this tech back in his home. Our tech had called the office to advise us that [redacted] was very upset. We pulled another Tech and dispatched him to [redacted] home. Upon arrival that tech completed the tune-up on the equipment. When he returned to the office he stated that [redacted] was very very abusive to the first tech. The first lated expressed that he had never beed treated the [redacted] had treated him. Both Techs expressed how abusive [redacted] was.
We continued to honor [redacted] Service Agreement. [redacted] are the second opener of the is home and we installed the system from the first owners. The first homeowner had purchaed an extended warranty through [redacted] This is a Factory backed warranty and not a Mack Morris Warranty. For the passed 20 plus year we have found that it is impossible to set an appointment at anytime other then the first call. We have no way of knowing how long ant repair may take. So we only make first call appointments for first call or 8:00 am. No 11:00am appointments. We sent one of tects to [redacted] at 8:00am. When we arrived no one would anwser the door. We called the phone we were given and [redacted] Awnsered. He told us that his wife was home and give us her cell number to call. We called taht number and she refused to come down and let us in. She stated that she had an 11:00am appointment that was set my [redacted]. Again I express that we don't or can't set 11:00 am appointments. She also stated that [redacted] in our office had made the appointmet. Once again [redacted] was misstaked. We do not have a [redacted] working in the Company. [redacted] called the office and asked if we were returning at 11:00 am. [redacted] our dispatcher expressed to [redacted] that he had set the appointment and it was for 8:00 am. The tech left [redacted] and went to another call. Our Dispatcher ([redacted]) sent the tech back to [redacted] later that day. The tech found an indoor coil that was leaking and advised [redacted] of his findings. She expressed to him that they were very unhappy with the service that they had received fro our company and after this repair they were going to start using another company. The Stones had purchased a Energy Saving Agreement for 1 year with us. The Extended warranty is with [redacted] and any [redacted] dealer can handle any Warranty claim. Because of the porblems we had and the unpleasent dealings with [redacted] I advised them that I was mailing them a check for the balance of their Energy Saving Agreement and gave them the number for [redacted] so they could arrange for another [redacted] dealer to handle their warranty issue. I later spoke with [redacted] and expressed that I felt it would be best for both parties that our relationship ended and I told him that I was mailing the check that day. I fill like we have amde a efford to provide [redacted] with service and could not meet their expectations.
I have used Mack Morris Heating and Air Conditioning for several years both for new installations and for semi-annual HVAC tuneups. In all of that time I have found them to be very reliable in their work and to have uniformly pleasant and informative technicians. I intend to continue to use them in the future.
From start to finish and great experience! Jim was really helpful, listened to my questions, answered them and made suggestions. The day of the install, the crew was on time, Jim came in to make sure everyone was on the same page for location of the unit and running the lines out and down the back of the house. Alejandro, Bret and Daniel were very professional and even wrapped an exposed line on the other ac unit outside. They were courteous, efficient and happy to answer all my questions and let me look over their shoulders.
If we need ac or furnace help in the future, I'm calling them first!
Thanks for a great job! Now, if it would just get warm enough to really use it...:)
Mike E. was the representative technician who service or unit from Mack Morris Heating and Air Conditioning. He was uniformly courteous and professional, answering my questions, (I asked if it was alright if I asked questions while he worked,) and proceeding to do the required servicing and evaluation. It was a pleasure to do business with him and he is a credit to his business.
After two visits by another technician which failed, Chris came and solved the problem within minutes. He has been to my house before and he really knows what he's doing. I'm very pleased with Chris!
We flip homes. We had just purchased a home here at Lake Monticello and found the A/C did not work. We called Mack Morris and Jonathan came out the very next day and gave us a diagnosis and a quote with which we could work.
Next Philip called to schedule. Their first openning was about 3 weeks out. I told him we needed better since we were working in this house with no A/C. He said he would come out the next morning and assess to see what could be done. He got the parts ordered and was able to send a crew Monday morning.
I found every person we dealt with professional and personable; from the first person who came out to the crew who installed the unit. Mack Morris is amazing and we are truly impressed!
Sean and Annette display a professional attitude and a desire to please the customer. Sean was patient with me even when I forgot he was coming. Great team!!!
We have been dealing with Mack Morris for over three years and have always been very satisfied. However, the service technician Susan goes above and beyond when she services our heat pump every six months. Sue explains every step of her process making sure you understand how you system is operating. She is very methodical and thorough making sure everything is functioning as it should.
Excellent Service, on time and through
A +
I would like to take the time to make you aware of the high quality service delivered by Tyler M. He is polite, respectful, and goes above and beyond to deliver high quality service. We had an issue where he needed to make a couple of visits in order to complete the work. He worked to make sure the work was completed and kept us informed along the way. He also took the time to make sure we understood how to get our humidifier working and how th service plan would work moving forward.
I WOULD LIKE TO MAKE A REQUEST TO HAVE TYLER M. COME TO OUR HOME FOR ALL SERVICE CALLS.
Been with this company for around 10 years and the service from start to finish has been excellent!
I have had my units serviced by Mack Morris Heating & Air for many years and would recommend to everyone. All of the technicians are knowledgeable and professional. Andrew serviced my units today and I was very pleased.
My husband and I are very pleased with the service rendered by Mack Morris Heating & Air Conditioning. The schedulers are always friendly, and the servicemen do an excellent job. They are neat, quiet, on time, and very efficient. This is a well-run business.
Payment for the full amount received this date at my home.
It took quite a while to get this right and it strained the tenant landlord relationship.
Assuming no problems with the check, please consider this situation satisfactorily settled.
Thank you!
Best Regards!
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
agent was very professional.found my problem(Freon leak at outdoor unit) We had two other companys come out over last three years and just put in Freon and left.
Have used Mack Morris for 16 years. Always reliable and efficient!
I have been a customer for a few years. I am always impressed with the courtesy and prompt response from all the employees from the receptionist who takes my calls to the technicians who do the work to the honesty and knowledge of the sales reps. I do not hesitate to recommend Mack Morris.
Mack Morris Heating & Air Conditioning has amazing customer service! I work for a business that really cares about customer satisfaction so I understand what it takes to provide the best service possible. Taking care of the main things is crucial but being mindful of the little things is just as important. Every experience that I have had with Mack Morris Heating & Air has been expertly completed by polite, informative, and cheerful employees.
Addressing the first complant, After the tech had been in the house and spoke with the homeowner he proceeded to perform the check ups on the outdoor units. He then returned to the door and knotted and announced that he was coming in the house. No one responded he proceeded to the indoor...
thermostat and second floor indoor unit. [redacted] addressed the tech and was very nastly and abusive to the tech. He Stone called our office and stated he did not what this tech back in his home. Our tech had called the office to advise us that [redacted] was very upset. We pulled another Tech and dispatched him to [redacted] home. Upon arrival that tech completed the tune-up on the equipment. When he returned to the office he stated that [redacted] was very very abusive to the first tech. The first lated expressed that he had never beed treated the [redacted] had treated him. Both Techs expressed how abusive [redacted] was.
We continued to honor [redacted] Service Agreement. [redacted] are the second opener of the is home and we installed the system from the first owners. The first homeowner had purchaed an extended warranty through [redacted] This is a Factory backed warranty and not a Mack Morris Warranty. For the passed 20 plus year we have found that it is impossible to set an appointment at anytime other then the first call. We have no way of knowing how long ant repair may take. So we only make first call appointments for first call or 8:00 am. No 11:00am appointments. We sent one of tects to [redacted] at 8:00am. When we arrived no one would anwser the door. We called the phone we were given and [redacted] Awnsered. He told us that his wife was home and give us her cell number to call. We called taht number and she refused to come down and let us in. She stated that she had an 11:00am appointment that was set my [redacted]. Again I express that we don't or can't set 11:00 am appointments. She also stated that [redacted] in our office had made the appointmet. Once again [redacted] was misstaked. We do not have a [redacted] working in the Company. [redacted] called the office and asked if we were returning at 11:00 am. [redacted] our dispatcher expressed to [redacted] that he had set the appointment and it was for 8:00 am. The tech left [redacted] and went to another call. Our Dispatcher ([redacted]) sent the tech back to [redacted] later that day. The tech found an indoor coil that was leaking and advised [redacted] of his findings. She expressed to him that they were very unhappy with the service that they had received fro our company and after this repair they were going to start using another company. The Stones had purchased a Energy Saving Agreement for 1 year with us. The Extended warranty is with [redacted] and any [redacted] dealer can handle any Warranty claim. Because of the porblems we had and the unpleasent dealings with [redacted] I advised them that I was mailing them a check for the balance of their Energy Saving Agreement and gave them the number for [redacted] so they could arrange for another [redacted] dealer to handle their warranty issue. I later spoke with [redacted] and expressed that I felt it would be best for both parties that our relationship ended and I told him that I was mailing the check that day. I fill like we have amde a efford to provide [redacted] with service and could not meet their expectations.
[redacted]
The technician was on-time, courteous and thorough with the work performed.
I have used Mack Morris Heating and Air Conditioning for several years both for new installations and for semi-annual HVAC tuneups. In all of that time I have found them to be very reliable in their work and to have uniformly pleasant and informative technicians. I intend to continue to use them in the future.
From start to finish and great experience! Jim was really helpful, listened to my questions, answered them and made suggestions. The day of the install, the crew was on time, Jim came in to make sure everyone was on the same page for location of the unit and running the lines out and down the back of the house. Alejandro, Bret and Daniel were very professional and even wrapped an exposed line on the other ac unit outside. They were courteous, efficient and happy to answer all my questions and let me look over their shoulders.
If we need ac or furnace help in the future, I'm calling them first!
Thanks for a great job! Now, if it would just get warm enough to really use it...:)
Mike E. was the representative technician who service or unit from Mack Morris Heating and Air Conditioning. He was uniformly courteous and professional, answering my questions, (I asked if it was alright if I asked questions while he worked,) and proceeding to do the required servicing and evaluation. It was a pleasure to do business with him and he is a credit to his business.
After two visits by another technician which failed, Chris came and solved the problem within minutes. He has been to my house before and he really knows what he's doing. I'm very pleased with Chris!
We flip homes. We had just purchased a home here at Lake Monticello and found the A/C did not work. We called Mack Morris and Jonathan came out the very next day and gave us a diagnosis and a quote with which we could work.
Next Philip called to schedule. Their first openning was about 3 weeks out. I told him we needed better since we were working in this house with no A/C. He said he would come out the next morning and assess to see what could be done. He got the parts ordered and was able to send a crew Monday morning.
I found every person we dealt with professional and personable; from the first person who came out to the crew who installed the unit. Mack Morris is amazing and we are truly impressed!