Midwest Manufacturing Inc

Review: Several issues with this company. I purchased and paid for Quartz counter tops on March 1, 2014. My counter tops were delivered to my home on April 25th after they were canceled once, delivered broke once and then delivered on April 25th damaged. Midwest Manufacturing and Menards were made aware of the damage on the deliver receipt and and via phone to the manager and Tim in counter tops. I was informed they would take care of the damage. Midwest Manufacturing sent a repair kit and expected me to know how to fix my own counter tops or pay someone to fix them. I feel it is their responsibility to either come and fix my counter top damage or pay for someone to fix the counter tops. I have one back splash that is damaged on the edge 4x2mm and a 3X3mm pit in my island counter top. The comment from the front end manager at Menards [redacted] said that Midwest Manufacturing told her to not do anything to help me, but to "let it be". Which to me means they hope I will go away and they will go on sending damaged products and not stand behind their limited one year warranty or the basic fact that products damaged in transit should be repaired or replaced. I have spend over $3100 with this companyDesired Settlement: I would like Midwest Manufacturing to send out a repair person to fix my damage, or pay for a local repair person to fix the damage.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s

complaint.

We are sorry Ms. [redacted] is dissatisfied. According to her complaint, the

countertop has pits in the backs plash and the actual top. It is unclear

where this damage could have occurred. When the countertop

manufacturing plant was notified of this issue by the store, a filler kit was

sent to the guest's address.

We will have a representative in Ms. [redacted]'s area on Monday, July 7th and

since Ms. [redacted] is still dissatisfied with the resolution, we will contact her to

schedule a time when our representative can fill the pits she is describing.

The warranty covers the repair and/or replacement of defective parts. The

warranty does not cover the refund of the purchase price or monetary

compensation. Once this repair is done, the issue should be resolved and

our file will be closed.

Thank you for your assistance in this matter.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The counter tops were fixed by a qualified tech today.

Review: My contractor installed a Midwest Manufacturing door in late 2012 in my new garage.This door slab is defective and leaks rain water,snow,and cold drafty air since it measures an 1/8 inch narrower at the top width of the door than the middle and bottom widths of the door.I have clearly identified and proven to Midwest Manufacturing that this door slab was not cut square from their factory and that it needs to be replaced immediately due to the inclement weather this winter in North Dakota. Yet,I have seen no results. I have filled out and sent back all necessary forms they have requested for warranty. And they keep sending me the identical forms(blank ones) for me to fill out again. I am done dealing with their stall tactics and inefficient ways of not correcting the problem. I have made the problem very clear to them with a simple solution: Replace your defective door in a timely matter.

Business

Response:

Thank you for giving us the opportunity 10 respond to Mr. [redacted]'s complaint.

We are sorry Mr. [redacted] is dissatisfied with the way his claim was handled . We

received Mr. [redacted]'s complaint without proof of purchase. Proof of purchase is

required to give us the necessary information such as door size, model number,

handswing, etc ... to properly order a replacement door.

Since Mr. [redacted] did not provide this information with his complaint, we had to request

it from him. We offered Mr. [redacted] a replacement door on 12/5/13 and explained we

needed proof of purchase or pictures and a door specification sheet completed to order

him a rep lacement door. We had to request this information several times, as Mr.

[redacted] would send correspondence without it. Enclosed is some of the

correspondence we did receive from Mr. [redacted].

According to our records, we did receive the requested information from Mr. [redacted] and

a replacement door was ordered. The door was received at the Menards store on

January 01, 2014 and is available for pick up.

Thank you for your assistance in this matter.

Sincerely,

Review: I purchased a Master Craft patio door with built in blinds from Menards in Morris, IL. The door was installed by a professional contractor, who has been in business for 20+ years in late summer 2013. This winter we noticed ice forming on the inside of the door on the bottom section of the door. After investigating , I discovered ice on the bottom of my stationary side of the door that was at least 2 inches thick across the whole bottom of the door. I went back to Menards and showed them the pictures I had taken, and the person that sold me the door said they had never seen anything like it. I filed the appropriate form to be sent to Midwest Manufacturing. MM sent me a response stating the door was installed incorrectly and I had too much humidity in my house. I went back to Menards and informed them the door was installed correctly, and it was the only door or window in my whole house that had this issue. If I had too much humidity, every door and window would be having the same problem. In fact, the sliding part of the patio door wasn't having any issues. So I filed another complaint, and MM responded with a letter that read " From the pictures provided, it appears the ice buildup is exclusively on the stationary panel. As this panel is recessed, it receives the least amount of airflow." That proves they saw the ice buildup and realize it's only on one door. After returning to Menards to file another complaint I receive another letter from MM that states... "It seems the door IS installed properly. I have been informed that condensation is the problem, not a defect in the door. Reduce humidity or increase air temperature." I already informed them with pictures that there is a heat duct right in front of the door.....So that's not it. I also informed them I have a whole house air recirculating system manufactured by Broan in my house that circulates my house air in the winter.....So that's not it.The issue in my opinion is there is a seal problem. Even if there supposedly is a condensation problem, why is there 2 to 3 inches of ice building up on the inside of the house? Has to be leak in door for that to happen!!! I'm no expert, but I'm not an it either!!! The other problem I have, is no one came and looked at the problem. I just get letters from a Louise Fox stating all their reasons why this is happening, and each letter basically says the same thing, which is saying " Sorry, we will not back our product, and we think you are stupid and don't know what you are talking about. Now leave us alone!!! "Desired Settlement: I want a refund so I can tear this junk door out and replace it with a quality door from a company that backs their product. I am asking for the total price of the door and screen, which, believe it or not, is sold separately. That total is $1000.00.

Business

Response:

Thank you for allowing us to address Mr. [redacted]s complaint.

We have contacted Merrill Millwork/Park- Vue Patio Doors, who holds and administers the

warranty. They have agreed to allow a replacement door to be shipped to Mr. [redacted] for his

use. If this is agreeable. we will have a replacement unit shipped to the Menards-Morris

Store. Please ask Mr. [redacted] to contact us approving the shipment of this door unit.

We appreciate Mr. [redacted] s cooperation in this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for resolving this issue!!

Review: I purchased a MasterCraft 32" exterior door and hade it installed by a contractor in August 2013. I looked at the door after it was installed and saw that it was not closing properly. Further inspection showed that the hinges on the door itself were drilled and installed crooked. I completed the require complaint form and sent it to Menard's who sent it to Midwest Manufacturing. Midwest sent me a letter stating that they would send a new door slab to Menards for my pick up. In the letter they state the following: "You will simply need to remove the hinge pins and swap out the door". When the slab arrived, there weren't any hinges on the replacement slab therefore I couldn't swap out the defective door. I contacted Midwest several times stating that the replacement slab needed to have the hinge already installed. They insist that I remove the hinges from the defective door and install them on to the replacement door, which would require properly aligning the hinges on the doors, drilling holes and screwing the hinges in, which I am not in the business of properly aligning pre-hung doors. Midwest is and that is what I expect from them. They need to either preinstall the hinges on the door or come out to my house and do it thereDesired Settlement: They need to either preinstall the hinges on the door or come out to my house and do it there

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s

complaint

We are sorry Mr. [redacted] is dissatisfied. In the interest of guest

satisfaction, we scheduled a representative to install the hinges on Mr.

[redacted]'s door as per his request.

Since a representative to install the hinges is what Mr. [redacted] requested to

resolve his claim, we trust that his complaint file can be closed . Thank you

for your assistance in this mailer.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided I do not receive a bill for the installation performed or any costs incurred.

Review: Built new house with a MasterCraft double door from Midwest Manufacturing at my local Menards store. Door leaks through door seals when it rains. Midwest offered to replace or refund the brand new door calling it defective but will not cover labor costs to replace their defective door. Product is brand new and they want me to assume all costs to replace the defective door. Their mistake will cost me hundreds of dollars. They refuse to bear any of the labor costs associated with replacing their defective product even though it is brand new. There was no way for me to determine it was defective prior to having it put in. That should have been done before they sent it to me. Now they want me to bear all costs to resolve the issue. I have been patient in this process. They say their policy states that they cover the door only, not labor costs to replace. Even though it is brand new.Desired Settlement: Midwest Manufacturing should bear the responsibility for the costs to replace the door.

Business

Response:

Thank you for giving us the opportunity to respond to [redacted]'scomplaint. We have been in contact with this guest and have offered toreplace the door unit. Or, Mr. [redacted] can return the unit to the store.Both of these offers meet and uphold the terms of our warranty. We havenot received a response from Mr. [redacted] at this time.

Review: I ordered laminate counter tops for the kitchen through Menards on Dec. 17, 2014. They were delivered in mid January and installed. One of the main pieces apparently was not cut "on the square" and did not fit flush with the joining piece or fit against the wall and meet the outside edge smoothly, as it should. It was also a different color than the adjoining piece - probably from a different "dye lot". A second piece was cut 1/4" too short. I filed an "Installed Guest Complaint Form", provided by Menards and sent it, and multiple photographs of the problem, to Midwest Manufacturing on January 19, 2015. I received a letter from [redacted] representative, [redacted], that was a copy of a letter she addressed to Midwest, stating "After you decide the position you plan to take on this matter, please contact the guest at once regarding your proposal for resolution". I received a letter from Midwest, signed by [redacted], on Feb. 6, 2015, outlining the replacement sections they were offering. I replied on Feb. 13th with 4 concerns, as I did not find their offer to be satisfactory, e.g. no mention of getting the color to match. I sent an email to them after 3 weeks had passed without any reply. The email response I received, March 11, 2015, stated "We have received your email and have forwarded it to the Guest Relations Department for review. To avoid confusion and miscommunication, the Guest Relations Department responds in writing only via US Mail regarding all claims. You will receive a response from them in a timely manner." Nothing has been "timely" or satisfying in this transaction. I do not know how they can resolve the issue of matching the color without manufacturing the entire product again with better quality control. It has been three months since I ordered the counter tops and the kitchen cannot be completed. I also will have to pay to have the labor re-done and there may be damage to the new cupboards that were installed during this same renovation.Desired Settlement: I would be satisfied with a good product that meets the standards for kitchen counter tops: the pieces should be cut to the measurements requested, they should be cut to the right size and shape, and they should all match. If this means re-making all pieces and guaranteeing they will be correct, I would like it done as a priority job. I would also like at least $400 refunded to pay for the second labor costs of installing the counters. I want them delivered to my home without cost to me.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'scomplaint.According to our records, a letter was sent to Ms. [redacted] on March 16,2015 offering replacement parts.We are working with Ms. [redacted] directly to resolve her complai nt.We appreciate your patience in this matter.

Consumer

Response:

Dear Midwest Manufacturing Guest Services,I am afraid that the situation with the counter top is not workable. Unless someone from Midwest, or Menards, comes to the house and looks to see exactly what the problem is, and how it should be fixed, I do not think communicating through the written word is going to help solve the dilemma to my satisfaction. As an alternative plan, would Midwest consider giving me a refund instead of the new piece of laminate? I would accept the monetary value of the pieces of laminate that would be replaced and use the money to purchase tile to cover up the counters. This is the only way I can imagine that would not incur further labor costs and possible damage to the new kitchen cupboards.I await your prompt reply.Sincerely,[redacted]

Business

Response:

Thank you for again giving us the opportunity to respond to Ms. [redacted]'scomplaint.I received your letter dated April 16, 2015 today. Based on Ms. [redacted]'scorrespondence, we will continue to work with Ms. [redacted] directly toresolve her complaint.

Review: The countertop which is supposed to be one piece has a crack starting where there is clearly a jointDesired Settlement: refund, COMMUNICATION!!, so I can buy a new countertop from someone else

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'scomplaint.An offer letter to replace [redacted]'s countertop was sent to her on6/15/2015. We have not received a reply from her on this most recentcommunication. If [redacted] would like to return the countertop and receiveher money back that is a viable option as well.If we come to an agreement on the replacement or return we will let youknow.

Consumer

Response:

I have no choice but to accept their offer to "replace the countertop without paying for labor or returning it for a refund at my expense". I won't be doing either option because of the expense. Why did it take Revdex.com intervention to obtain a response? Replacing a countertop which IS defective, at my expense is also unacceptable but they are "covered" by their contract in fine print. Removing this countertop which is now also butted up to new wall tile will create more problems and expense which I cannot afford. I appreciate the intervention by Revdex.com. Buyer beware!! [redacted]

Review: I purchased a replacement front door with sidelights through Menards - Valparaiso, IN. The manufacturer is Midwest Manufacturing in Eau Claire Wisconsin. When the door was delivered there were four primary concerns: 1. The frame (door jamb) was damaged - splinter on the right bottom corner; 2. The inside frame (framing mulls and door stops) were cut too short and left 1/4" gaps in between end cuts; 3. There are 1/4" gaps between the sidelights and frame; and 4. the ordered size was for 69 and 1/4" frame and measures 68".

Menards gave us the option of re-ordering the door or seek a refund through the manufacturer. I chose to seek a refund from Midwest Manufacturing.

I received a letter from [redacted] dated June 30th stating the door was order to fit a "rough opening" of 69 and 1/4" and the frame was built to 68" to allow for fitting (shimming). The measurements we provided were specific to the jamb size not the rough opening. She stated the gaps in the mill work was from the door unit being dropped or damaged. This is categorically untrue. The mill work is neither "butted" nor "mitered." The gaps between the sidelights and framing are clearly the manufacturer's defect. [redacted] claims the door was properly manufactured, it is not.

The door in its present condition is visibly poor quality and the defects erode its longevity. The gaps will allow water and and snow to accumulate and will leak in inclement weather.

[redacted] is denying compensation in this matter.

The door was order: March 15th

The door was delivered: April 20th

Sought resolution with Menards: April 27th

Fist complaint filed through Menards against Midwest Manufacturing with pictures: May 18th

First response from Midwest Manufacturing: May 30th

Second complaint filed against Midwest Manufacturing via the internet with pictures: June 10th

Letter denying claim: June 30th

[redacted] contact information:

[email protected] - reference [redacted] in the subject line

Address: 5311 Kane Road, Eau Clare, Wisconsin 54703-9624

no phone availableDesired Settlement: I am seeking to return the door and receive a full refund.

Business

Response:

Thank you for giving us the opportunity to review Mr. [redacted]'s concerns.

According to the pictures provided in Mr. [redacted]'s in itial complaint, it

appears that the door unit was dropped or damaged at some point after

manufacture which caused some of the issues he was describing.

The door unit was manufactured to fit into a rough opening of 69 1/4" x

82". The door unit is built at 68". This allows 1 1/4" of space around the

door unit for adjustment during in sta ll ation, to accommodate shims to

square and plumb the door unit in the opening and to al low adequate

space for insulating.

Ultimately, Midwest Manufacturing wants our guests to be happy with their

products. Since Mr. [redacted] is dissatisfied with the door unit, we will send

him a copy of this letter stating that he may use this letter as authorization

to return the door unit to the Valparaiso Menards store for credit toward the

door unit of his choice. Mr. [redacted] will need his original receipt to return

the door unit.

Thank you for your assistance in this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you so much for your hard work. We have been addressing this over the past four months and thankful for the good outcome.

Review: I purchased a French patio door from Menards, made by Midwest Manufacturing, and had someone install it. It was a costly job due to much siding had to be taken off. Right away there were gaps in the weather stripping and light and outside elements were coming in. After contacting them, they send out a letter, wanting me to measure everything and they would send more weather stripping out and have me install it. I told them I have major lower back problems and I heard nothing back. After I sent out another e-mail asking what the status is they sent me another dumb letter asking to do the same thing.I asked if they had anybody that comes out and fixes these problems with no answer. I went back to Menard's and the guy who sold it to me stated Midwest Manufacturing stands behind their products. I strongly disagree.Desired Settlement: I want someone to come here and remedy the problem or replace the door and pay for someone to install it.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'scomplaint.I received your letter dated March 19, 2015 on March 30, 2015.apologize for the delay in response. Mr. [redacted]'s claim states that thereare gaps in the weatherstrip. We have offered replacement weatherstrip.According to the information provided , this will resolve Mr. [redacted]'s issues.

Consumer

Response:

Do not use Menards or Midwest Manufacturing for your outside doors. My door and sidelights are two different colors and the window in the sidelight are loose. NO ONE is helping us resolve this. They just put out another hoop to jump through hoping we will give up. I am ready to spend some time in Menards complaining out loud so everyone can hear me. Menards won't help either.
Hope Depot, here I come.

Review: I purchased a door/side lite/ and overhead transom valued at $4500 including labor from the Defiance Ohio Store. When after installing the door we found that there were defects around the side lites. We filed the necessary forms and sent them in. They Midwest Manufacturing, responded back on a (July 15, letter date) back stating that they would replace the side lites, not the door, which was okay., but they would not cover the cost of installation. I paid to have the old door taken out and new one put in. My complaint is that this is a defective side lite and frame and I should not have to pay again to have the defective side lite taken out and put back in. I will have to disassemble the transom and frame again to put back. We contacted the store mgr at the Defiance Ohio location, and he stated that there was nothing he could do for us. Seems like if we buy a product from them and its defective they should cover all costs associated with it. I sent certified mail return receipt (sent August 7, 2014 to their corporate office in Eau Claire Wi, Defiance Ohio and Midwest Manufacturing (Menards subsidiary) requesting they pay for the door labor and fame and game them until August 15, to respond. NO response from either location. I stated in letter I would accept the door frame/side lites and they should pay for labor. As of this date no response from any one. Labor to install frame and side lites is $900.Desired Settlement: Pay for labor

Review: On 3/3/12 we purchased an island top for our cupboards. It was installed 7/12. The corners started coming apart. We didn't think it would get as bad as it did. My daughter worked there(menards) and said to let them know. We did tell Menards and they said we would have to contact the company. We moved into this house a year ago. It is just my husband and I. We have not abused the corners of the Island and feel this product was defective and should be replaced free of chaDesired Settlement: replace free of charge with QUALITY counter top.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'scomplaint.The warranty on the countertop covers the replacement of defective parts.The warranty does not cover commensurate damages, such as laborcharges and travel expenses.Midwest Manufacturing apologizes for any inconveniences Ms. [redacted] mayhave experienced. The countertop she purchased carried a one yearwarranty. Since this warranty has expired, we are unable to offer anycompensation in this case.Sincerely,[redacted]

Review: I ordered a front door from Menards manufactured by Midwest manufacturing in the fall of 2012. The door was delivered with sagging leaded glass, primer that paint would not adhere to, a large dent in the side light, Plugs that do not fit to hide screw holes, a leak in the glass that allowed water inside the door, seals that have sagged and are visible in the side lights, and vinyl molding which has shrunk leaving 1/8" gaps.Desired Settlement: I request a full refund or the replacement of the front door.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s complaint.

I am sorry Mr. [redacted] is unhappy. Mr. [redacted]'s door was installed in October of 2012.

The original complaint stated that the glass in the door rattles and has separated from

the lead. A replacement window was sent for Mr. [redacted]'s use on 10/30/13 . After the

window was received, Mr. [redacted] explained that there were other issues with the door.

A Midwest Manufacturing representative was sent to install the replacement window

and inspect Mr. [redacted]'s door on 12/27/13. It was then noticed that the brickmold was

separating, and there was a dent in the sidelite. Since this door unit had been installed

for over a year, it is difficult to determine where this damage occurred. However, we

offered to send replacements for the brickmold and mullion for Mr. [redacted]'s use.

This offer is still valid. Please have Mr. [redacted] get back to our office with his approval in

writing so we may order the replacement parts.

The warranty on the door covers the replacement of defective parts. The warranty

does not cover commensurate damages, such as labor charges and travel expenses.

Thank you for your assistance in this matter.

Sincerely, [redacted]

Consumer

Response:

Review: I purchased a door a few months ago from Menard's in Hamilton, Ohio. Paid to have in installed. After a week or 2, I noticed there was water leakin through the glass of one side of the double door. I filed a complaint with Menards who then in turn sent a form to Midwest Manufacturing. They ahve refused to pay for the glass to be replaced. They want to send me the glass and have ME install it. I will have to pay someone to replace the glass and would expect for the almost 800$ I spent on this door to have it be in good working order and not defective. Additionally, my expectation is that if there is something defective in the door, the company would replace the piece and have in installed correctly since this is a defective product. They are refusing.Desired Settlement: I would like the door to be repaired by this company and not simply have them ship the piece that needs to be installed, This requires a professional to install this piece and NOT a lay person who does not have this area of expertise.

Consumer

Response:

Hi-

I wanted to reach out to you regarding my complaint against Midwest Manufacturing. I have heard from the company that they will offer me a slab door (not the same as what I currently have) without installation or delivery. I had to pay for them to deliver the original door and pay for installation.

This company does not stand behind their warranty. Their excuse is that it was not installed right without even looking at the door. I paid $2,500 for the door and thinking about taking my losses and going to home depot to replace the door. The door has a full glass in it and the hinges do not support the door. I had looked at other stores and with less glass their doors come with standard on all doors that they have ball bearing hinges on them. Plus the doors seem straighter and less flimsy of a frame. The doors they sale are master craft doors at Menards.

Review: Mastercraft sliding Patio door is defective...My contractor installed door, but it is NOT square .Door itself is level on one side and unlevel on the other side . Representative from Midwest came out. He worked on the door 2 and 1/2 hrs....After he was done my contractor put a level on the door (vertically). bottom was flush but top was sticking out 3/4 of an inch. Not even the rep could install it properly. My contractor then went and put a level on the other patio door exactly like it ..it was level top to bottom...we bought 2 doors exactly alike..first one is good and the second is wrong. Floor is level but door installed is flush on one side by the floor and 1 inch gap on the other side. This door also has gaps on the top and level on the other side. Many problems with the door. Its not well made...The rep said what do you want...we said an replacement door...he said ok.....he was hungry and didn't eat all day.......that's not our problem...he then said he lives by railroad and HIS home is not right..again not my problem. He threw the papers at me and said fill them out...What do you want....He looked at other papers and said oh,,,its on here New Door...We wrote on his paper we want a new door.Desired Settlement: Please settle this reasonably...I may have to take court action against Midwest Manufacturing if not resolved soon

5311 Kane Road

Eau Claire Wi 54703

Desired outcome.....Please take door back and send us one that is NOT defective

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s complaint.

Midwest Manufacturing sent a representative to inspect Ms. [redacted]'s door unit. The

inspection revealed the door unit is manufactured properly. The opening the door unit

is installed in is not level causing some of the issues Ms. [redacted] is having. The inactive

door clip was removed from the door unit which was causing the door to sit on top of

the sill instead of in the sill track. This was causing the bowing issue at the top of the

door unit.

Midwest Manufacturing apologizes for any inconveniences Ms. [redacted] may have

experienced. Since the problems are not manufacturing defects, we must respectfully

de ny Ms. [redacted]'s claim. We feel her concerns would be better addressed with her

contractor.

Consumer

Response:

Review: In November of 2013, I purchased a custom-ordered door from Menards, which was manufactured by Midwest Manufacturing. In July of 2013, I noticed that the glass window inside the door had dropped down approximately a 1" -leaving a gap at the top of the window. I contacted the Menards where I purchased the door, and I was told to fill out a customer complaint form, which I did. The customer complaint form was then forwarded to Midwest Manufacturing. In the complaint, I asked Midwest Manufacturing to reimburse me for the cost that I incurred to have my door fixed, which was $156.00. Midwest Manufacturing offered me either a glass window replacement or a new door slab. However, neither of these suggested “solutions” resolved my problem because I would still have to pay someone to install them. The repair cost that I incurred was due to the defective door that I was sent by Midwest Manufacturing. I’ve already paid once to have my door installed, I should not have to pay again because of their negligence in making my door.Desired Settlement: I would like a check for $156.00 (the cost to repair the door), or I would like a store credit at Menards for $156.00.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s

complaint.

The warranty on the door covers the replacement of defective parts. The

warranty does not cover commensurate damages, such as labor charges

and travel expenses or monetary compensation.

Midwest Manufacturing offered Ms. [redacted] a replacement door slab which

satisfies the conditions of the warranty and would have resolved Ms.

[redacted]'s issue without her incurring the additional charges. In the interest

of guest satisfaction , we would like to offer a $156 Menards in-store credit.

Please have Ms. [redacted] send me a signed copy of the enclosed release

form back to me so we may notify Menards Guest Services to issue the

credit.

Thank you for your assistance in this matter.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered trusses with a future 30 day delivery date. I called the company 3 days before delivery date and they hadn't even started the order. Called several more times with promised call backs that never came. Talked to 5 different staff members and none were interested in helping or solving the issue. Finally arranged another delivery 10 days later than scheduled. This company's incompetence cost me many hours of my time as well as delaying my project. To top it off, I was charged an additional delivery fee as it wasn't on the original delivery 10 days earlier.Desired Settlement: I don't believe a sincere apology would be coming as this company doesn't seem to care about its customers. I would like to have the additional delivery fee of $65 refunded.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s complaint.

According to our records , we have not received previous correspondence from your

office regarding Mr. [redacted]. We cannot respond to complaints we did not receive.

We are sorry Mr. [redacted] is dissatisfied. All delivery dates are estimates as stated on

Me. [redacted]'s Special Order Contract. We apologize for any delays. In all fairness ,

our teams are working on getting the oldest orders out first. We are processing orders

as quickly as possible to assure a quality product to our customers.

In the interest of guest satisfaction, Midwest Manufacturing will notify Menards Guest

Services to issue a $65 Merchandise Credit Check to Me. [redacted] for any

inconveniences he may have experienced.

Thank you for letting us be of assistance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: The door had chips out around door window. Plus chunk of wood around hinges came off. There was no plastic protectingDesired Settlement: I did not spend over 300 for a door messed up when shipped. Thete should have been better way of protecting the door

Business

Response:

Thank you for giving us the opportunity to respond to Ms . [redacted]'s complaint.

We do not have a record of receiving a Warranty Complaint form from Ms. [redacted] in

regards to the door unit installed in her home. Please have Ms. [redacted] submit an

Installed Guest Complaint form that can be obtained from any Menards location. Ms.

[redacted] should submit the form along with a proof of purchase and pictures of the door.

All warranty claims must be filed through Menards corporate office. Upon receipt of

this information, we will process a warranty claim.

Sincerely,

~

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We just purchased a home this year that did a complete interior remodel. They replaced all patio doors with master craft french style doors. These were bought from Menards in late 2011 and installed in 2012. Two of the windows on the doors have already broken their seals. They claim to have a lifetime warranty but only for the original purchaser. They refuse to even discuss replacement options or repairs since I did not originally purchase the doors even though they were installed only a year ago. Most window and door companies have some limited warranty when products are transferred to a new owner since new windows or doors are frequently replaced prior to selling a home.Desired Settlement: Repair or replace the two windows.

Business

Response:

Thank you for giving us the opportunily to respond to Mr. [redacted]'s complaint.

We do not have a record of receiving a Warranty Complaint form from Mr. [redacted] in

regards to the door units installed in his home. Although the warranty is for the original

purchaser, please have Mr. [redacted] submit an Installed Guest Complaint form that can

be obtained from any Menards location. Mr. [redacted] should submit the form along

with pictures of the doors since he does not have proof of purchase. Upon receipt of

this information, we will process a warranty claim.

[redacted] '

Consumer

Response: