Middle Georgia Technical Inst

As [redacted] was a good and valued customer of Dial 7, we wish to resolve this matter once and for all.  After further reviewing the tolls, we found that [redacted] was mistakenly charged a toll of $2.45 for The NJ Turnpike, which the driver did not take.  We have refunded the additional $2.45 to his credit card account. (see attached) With regard to the remaining disputed toll, I have attached the NYC TLC rules regarding round-trip tolls when the pick up or drop off is outside the city or state.  The driver is to charge round-trip tolls, even if the passenger is not in the vehicle in one of the directions.  This accounts for the balance of the tolls charged and they will remain as charged.  Please keep in mind that the toll issue is regulated by the NYC Taxi and Limousine Commission.  Dial 7 cannot over-rule their directions, nor do we wish to.  We have refunded the EZ-Pass difference, as a courtesy to Kleban and not as a general policy.  As an additional courtesy to [redacted], we have credited the $11 waiting fee and no longer wish to dispute the issue. (see attached)

Dear [redacted],The billing department has issues a credit of $400.25. I have attached the proof of refund. You should see the credit with in 4-5 business day form the refund date. I would like to offer you a $10.00 coupon for the inconvenience. Coupon code quoted 10. Should you have any question please feel free to contact me [redacted]. Thank you,Aliea