Middle Georgia Technical Inst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dial initially responded "Dial tries to serve the needs of all our customers and would have refunded the requested $as a matter of courtesy, however, a search of our records indicates that *** *** didn't actually use our service and only made a price inquiry. We cannot refund money that was never paid to us." I did use the service and provided the confirmation code, as requested in my response through Revdex.com Now the Dial response is that because I used the service, I can't receive a refund!First, they say no refund because I DIDN't use the service; now they say no refund, because I DID!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did use the Dial service on March **, conf # ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As stated by *** ***, he used our car on March **, 2017. That is days AFTER his complaint of March **, 2017, in which he requested a refund of money he had not spent.When he booked a ride for March **, 2017, he was aware of our price and by booking had agreed to pay the lawful cost of the trip. I'm pleased that *** *** chose to use Dial after his initial unhappiness with our quoted price, however we cannot honor his request for a refund as nothing has actually changed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** *** *** ***
*** *** ** *** *** *** To Whom it May Concern, This complaint has been rectified. As noted on Revdex.com, the company did complete my reimbursement in full Thank you for your assistance within this matter. This complaint/ticket can now be closed Please let me know if you need any additional information as this time Thank you, *** ***

We are sorry that *** *** was not happy with the price quoted when he checked our reservation website online, or when it was substantiated by our Customer Service Department in? a subsequent phone call.? Our online? "Sample Rate Page" clearly states that prices are subject to change
based upon availability and time of day.? This is standard practice? in the car service industry? Dial tries to serve the needs of all our customers and would have refunded the requested $as a matter of courtesy, however, a search of? our records indicates that? *** *** didn't actually use our service and? only made a price inquiry.? We cannot refund money that was never paid to us.If this is incorrect, we ask that *** *** supply us with the date, time and confirmation number of the actual trip he booked and took with us.Sincerely,Barbara A***, Executive Assistant, Dial Car & Limousine Service, Inc.? ?

As stated by *** ***, he used our car on March **, 2017.? That is days AFTER? his complaint? of March **, 2017, in which he requested a refund of money he had not spent.When he booked a ride for March **, 2017, he was aware of our price and by booking had agreed to pay the lawful cost of the trip.? I'm pleased that *** *** chose to use Dial after his initial unhappiness with our? quoted price, however we cannot honor his request for a refund as nothing has actually changed.? ?

Dear Mediator,In order for me too correctly assist this matter I would need some additional informationPlease provide me with a conformation number, or the traveling passenger full nameThis way I can do a full investigation as to what took place with this job.? Thank youAliea
J***? Administrative Assistant

Dear *** ***,The billing department has issues a credit of $I have attached the proof of refundYou should see the credit with in 4-business day form the refund dateI would like to offer you a $coupon for the inconvenienceCoupon code quoted Should you have any question please feel free to contact me ***.? Thank you,Aliea

I'm happy to have this opportunity to apologize to *** *** for any inconvenience he suffered due to a malfunction of the Dial website.? After the initial mishandling of the situation, we attempted to honor the quoted price.? However, by that time *** *** has chosen an alternate
means to his destination.? Our Customer Service Department has been in contact with *** ***, and to his satisfaction, has emailed him a voucher to be use on a future ride with Dial 7.We hope to serve *** *** better in the future.Sincerely,Barbara August, Executive AssistantDial Car & Limousine Service, Inc

We wish to sincerely apologize to *** *** for his uncomfortable experience when using a Dial car.? I would also like to send our regrets for not having resolved this issue in a more timely manner.After a full investigation into *** *** complaint, it was determined that he was
entitled to a full refund for the trip.? ? A refund of $was issued on May *, and acknowledged by *** *** via email.Sincerely,Barbara August, Executive Assistant, Dial Car & Limousine Service, Inc

Good Day [redacted],I wish to apologize for the stress and inconvenience. On the date of your reservation our phone and computer system crashed. It was a very horrible day for us as well. As a loyal customer Dial7 will like to resolve this matter by honoring your request for half of the theatre tickets in the amount of $253.50. Please confirm your mailing address. As an additional courtesy I would like to throw in a $20.00 coupon off your next ride the coupon is valid for 6 months Coupon code [redacted]. Hope you are able to accept our apologies and we look forward in providing you with all your ground transportation needs in the future.   Thank you,Aliea J[redacted]Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...


[redacted]   To Whom it May Concern,   This complaint has been rectified.  As noted on Revdex.com, the company did complete my reimbursement in full.   Thank you for your assistance within this matter.  This complaint/ticket can now be closed.   Please let me know if you need any additional information as this time.   Thank you, [redacted]

We wish to sincerely apologize to [redacted] for his uncomfortable experience when using a Dial 7 car.  I would also like to send our regrets for not having resolved this issue in a more timely manner.After a full investigation into [redacted] complaint, it was determined that he was...

entitled to a full refund for the trip.  A refund of $48 was issued on May *, 2016 and acknowledged by [redacted] via email.Sincerely,Barbara August, Executive Assistant, Dial 7 Car & Limousine Service, Inc.

First let me apologize for any misunderstandings that occurred during [redacted] recent trip to Newark Airport.May I take this opportunity to explain the EZ-Pass toll issue, as this is a frequent source of confusion.  The NYC TLC, which is the driver's regulatory agency, requires all For Hire...

Vehicles (FHVs) to use an EZ-Pass in order to improve the traffic flow in and out of the city.  It does NOT require the driver to charge the passenger the EZ-Pass rates.  This is not to be confused with the TLC's rule for Taxis, which does require Taxis to charge EZ-Pass rates.  Dial 7 has no authority to require drivers to charge the lower rate.  However, as a courtesy, I have refunded the difference of $5.80 to [redacted] credit card account.  (See Attached)As [redacted] was unhappy with the service, I have refunded the $8.00 tip to his credit card account.  (See Attached)I cannot refund the $11.00 "waiting" charge, as this was a valid charge.  All vehicles are equipped with state-of-the-art GPS tracking systems.  The GPS shows the driver at the pick-up location, on time, at 3:45PM.  It shows the vehicle leaving the location and then turning back and returning to the pick-up location.  When we questioned the driver about this unusual occurrence, he explained that the passenger had forgotten his passport and they had to go back for it.  Therefore, I cannot refund this charge.Sincerely,Barbara A[redacted]Executive Assistant

I wish to apologize for the stress and inconvenience suffered by [redacted]l because of a price misunderstanding.  [redacted]l was credited the overcharge on 1/**/**.  He was satisfied with the settlement and has updated his review to positive.We appreciate the opportunity to assure all...

passengers that we are eager to resolve complaints in a manner satisfactory to all.Thanks you,Barbara A[redacted]Executive Assistant

I am sending the information that was request.  I am looking forward to hearing from Dial 7. I did believed in their advertisement and expected only the best, however, that is not what was given.  I need them to resolve this matter with me.Confirmation numbers [redacted] & [redacted] three passengers my name [redacted]  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I did use the Dial 7 service on March **, conf # [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]