Mid-Atlantic Waterproofing

We at Mid-Atlantic apologize for the lack of professionalism that the crew we contracted to do this job had demonstrated, it is definitely not representative our how we do business nor how we like to see our customer's treated. Because of their actions this crew is no longer doing work for...

Mid-Atlantic. Regretfully, the [redacted]'s have opted to cancel their contract with us. Mid-Atlantic understands how valuable your time is and sincerely apologize for the inconvenience this may have caused.

We are very sorry for the [redacted]’s experience. We take the Do Not Call compliance very seriously. We conduct the required trainings and always do our due diligence. Anytime a homeowner asks to be taken off the list or not to be called again we comply.   We apologize sincerely if...

there was miscommunication or any errors in this case, as semantics do play a part in this.  If a homeowner says “we don’t want to do business with your company” or “there is no need to call us back” or “we are not interested”  we will still check back with them periodically to see if they’ve had any change in circumstances and can use our services.  But once someone specifically states “take me off your calling list”, we do take them off the list and stop calling. Again, this is an issue we take very seriously and apologize for any miscommunication or errors. The [redacted] are now on our Do Not Call list and will not receive any calls. As for sales practices, we apologize if our inspector was overly ambitious or eager. Our intention is to get homeowners happily involved in our products and services, not frustrate or annoy them. We will address this appropriately.  Thank you for the notification, and we will correct any issues on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]I have heard this before.  I have no confidence in what this company says.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I was informed by Mid Atlantic that a check would be sent at the end of last week ending 9/23/2017 and we did not  receive a check or any correspondence.

Unfortunately our accounting department is slightly behind as this is one of our busiest times of the year. The 10th business day from when we received the notice of cancellation was on March 20 and we mailed the check on March 22. We apologize for any inconvenience.Mid-Atlantic Waterproofing.

Dear sirs: Mid Atlantic has completed the work to my satisfaction.  I thank you for your assistance in this matter.  Sincerely,[redacted]

This letter is in response
1.05pt;"> to the complaint referenced above dated July 31,2014.
 
Mid-Atlantic follows all rules and regulations of the State and Federal DO NOT CALL LIST. The list updated on June 30, 2014 did not contain this customer's name.
 
Our calls were made in attempt to confirm and schedule appointments .
 
[redacted] has been placed on our internal Do Not Call List and will receive no further calls from our company.

while we disagree that we caused any issues with the sewer line as soon as we receive a bill with proof of service and payment we shall forward a check to the client as we seek good faith resolution.thank you vito l[redacted]GM

Review: I called Mid-Atlantic Waterproofing for an inspection, but later decided not to use that company. But it kept calling, although every time I nicely asked the company to remove my phone number from the calling list. One gentleman refused to put me on the do-not-call-list because "I cannot stop calling you until the problem is fixed".

Well, the problem was fixed (by another company) in June, and one lady from Mid-Atlantic Waterproofing reached my spouse when I was out in early July, and falsely claimed that

(1) she was calling from INSURANCE company to do basement inspection;

(2) I previously agreed to do a basement inspection.

And she asked my spouse to check the basement, and she INSISTED AN INSPECTION after MY SPOUSE FOUND NO CRACK, NO MOLD, NO WHITE STUFF IN THE BASEMENT. This is really SUSPICIOUS, and my spouse contacted me immediately as we both worried what kind of shady business we may be dealing with.Desired Settlement: (1) Official apology from Mid-Atlantic Waterproofing, and stop contacting me; (2) Promise to stop contacting anyone who wants to put on do-not-call-list; (3) Stop pretending to be "insurance" company.

Business

Response:

Upon receiving the complaint on July 15, 2014 I would like to address [redacted]’s concerns by stating that Mr. and Mrs. [redacted] contacted us on June 3rd 2014 to setup a free inspection after receiving a mailer in his mail box. On June 3rd we set the appointment up for June 5th. On the day of the inspection they called to cancel the appointment and we asked them if they would like to reset for a later date and they said not now call us in a few weeks. On July 7th we called them back to set up a time for July 11, 2014 and they said ok. The same day July 7th they called back and said they wanted to cancel again so we cancelled the appointment for them and told them we would call back to reset later. At that time they never told us not to call them or put them on a do not call list. We here at Mid-Atlantic follow all the rules and regulations of the state and federal DO NOT CALL LIST and when we checked with the list that was updated on June 30 2014 they were not on any of the lists.

Our calls were made simply in an attempt to confirm and schedule an appointment. Once that appointment date passed with us not being able to reach the customer to confirm, we called to reschedule his appointment.

[redacted] has been placed on our internal Do Not Call List and will receive no further calls from our company.

Sincerely,

Consumer

Response:

Review: On April 7th we met with a salesman from Mid-Atlantic Waterproofing, [redacted], at our home. He gave us an estimate for waterproofing our basement and specifically told us that if any other issues came up as the crew did their work that they would take care of it. We were told that the price we paid would cover the entire job. [redacted] returned to our home on Tuesday April 8th so we could sign the agreement and make the down payment. He took several pictures of the basement at that time.

The work began on Friday April 11th and the crew finished on April 12th. [redacted], who ran the crew, told me on his way out that an electrician would be calling us on either Monday April 14th or Tuesday April 15th to set-up a time to install two designated outlets, one for each sub pump. One sub pump was left unplugged and functionless and the other [redacted] had temporarily plugged in to an existing outlet. [redacted] also mentioned they had placed an order for the back-up battery and that when it arrived it would need to be installed as well.

I received a message from [redacted] from Mid-Atlantic Waterproofing on Monday April 21st. I returned the call on Wednesday April 23rd. [redacted] informed me that the back-up battery had arrived and asked when we could set-up a time to have it installed. During our conversation I told [redacted] I had not yet heard back from an electrician and that I had been expecting that call the previous week. At the time [redacted] told me they do not send electricians to PA and that we would have to find an electrician and pay for that work to be done separately. I explained to [redacted] that that is was our understanding that Mid-Atlantic Waterproofing would take care of the electrical work that needed to be done. [redacted] told me she would speak with her manager [redacted] and get back to us.

[redacted] called back and spoke with my wife on Wednesday April 23rd and told her we would have to find and hire our own electrician and that Mid-Atlantic would give us $150 towards that expense. We are not satisfied with that response. We were told by two employees of Mid-Atlantic that we were paying to have the entire job completed. We were specifically told, by [redacted], that Mid-Atlantic would send an electrician. At this point we have water on the basement floor because the sub-pump is not plugged in.Desired Settlement: Our expectation is that Mid-Atlantic will send an electrician, and that they will cover the entire cost of having two designated outlets installed. This will resolve the issue.

Business

Response:

RE: [redacted]r (Complaint ID) [redacted]

This letter is in response to [redacted] complaint dated April 28, 2014. Since receiving the complaint we have placed a call to [redacted] and went over our contract with her. In order to meet the satisfaction of Mr. and [redacted] we did set up an electrician to install the outlets they needed for the pumps. As of May 08, 2014 the outlets have been completed at no charge to them . On Friday May 09 2014 I did speak to [redacted] and was assured by her she was satisfied with our service.

Review: After requesting an estimate on a crawl space repair ,the technician reviewed the damage and gave us and estimate .We told him that we were not ready to make a decision at this time .The technician became very pushy and agitated continuing to push his company on us.Within a few days we received a phone call from the company requesting an evaluation on the technician ,which was given to them and they were also told that we were not ready to make a decision that we would call them when we were ready to make a decision. They have continued to call requesting us to allow another representative to visit us .They were told that we were not interested .They continue to call requesting our decision when they have been told by my husband and myself that we are not interested .This in my opinion is harassment on their part and I am requesting it to stop.We do not want to speak with any of their representativesDesired Settlement: Our desired outcome is for this company to stop contacting us.

Business

Response:

This letter is in response to the complaint referenced above dated July 31,2014.

Mid-Atlantic follows all rules and regulations of the State and Federal DO NOT CALL LIST. The list updated on June 30, 2014 did not contain this customer's name.

Our calls were made in attempt to confirm and schedule appointments .

[redacted] has been placed on our internal Do Not Call List and will receive no further calls from our company.