Mid-Atlantic Waterproofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The letter sent to the Revdex.com by Mid Atlantic systems claims that I was "thinking about the quote" I was given by them and gives that as the reason why they made several follow up calls to me between May 14, and September 26, In truth I told Mid Atlantic systems almost immediately to put me on the 'Do Not Call List' and repeatedly made this request several times as they continued to contact meThere was absolutely no reason for Mid Atlantic systems to call me repeatedly from May until September and I consider their doing so to be a violation of my privacyI NEVER requested Mid Atlantic Systems to "limit their calls," I requested on multiple occasions in that they cease calling me entirelyFurthermore, the fact that my multiple requests to be put on the do not call list were repeatedly ignored over a month stretch is an indication of Mid Atlantic's aggressive and invasive sales tacticsIn addition to all this, Mid Atlantic Systems then again began calling me incessantly starting in March of and did not stop until I finally contacted the Revdex.com on Oct of To have to deal with seven more months of constant calls after having repeatedly requested not to be contacted is absurd, and for Mid Atlantic to pretend that I only requested to have them "limit their calls to me" is an outright lieNo rational person would ever need to be, or choose to be, called on a weekly basis to continually decline a serviceDeclining once and asking not to be contacted needs to be enough.I want it noted for the public record that Mid Atlantic Systems is a company that engages in highly disreputable sales tactics and I want an apology from Mid Atlantic for both their invasion of my privacy and their fabrication that I only requested to have them "limit their calls." When I receive that apology then I will consider this matter closed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was informed by Mid Atlantic that a check would be sent at the end of last week ending 9/23/and we did not receive a check or any correspondence

See attached email to the complainant from the National Operations Director, Gill L [redacted] From: Gill L [redacted] Sent: Wednesday, September 16, 11:AM To: [redacted] 'Subject: federal do not callFirst please accept my apologies for the numerous callsI see that the office did put one number on our internal do not call on 9/9/15,made sure the other contact number was also put on that listPlease allow a few days for the system to synch but if there are any further issues please reach out to me immediately.Again we apologize for any inconvenienceThank you for your understanding

RE: [redacted] r (Complaint ID) [redacted] This letter is in response to [redacted] complaint dated April 28, Since receiving the complaint we have placed a call to [redacted] and went over our contract with herIn order to meet the satisfaction of Mrand [redacted] we did set up an electrician to install the outlets they needed for the pumpsAs of May 08, the outlets have been completed at no charge to them On Friday May I did speak to *** [redacted] and was assured by her she was satisfied with our service [redacted] ***

By agreement with this consumer, Mid-Atlantic will pay the consumer to replace a section of (plumbing) pipe which was removed during installation of our waterproofing system A check will be hand delivered on Friday, October 24,

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I believe I was quite clear with my instructions to be put on the do not call list in previous calls, but if I am now on the Do Not Call list it is acceptable Regards, [redacted]

We at Mid-Atlantic apologize for the lack of professionalism that the crew we contracted to do this job had demonstrated, it is definitely not representative our how we do business nor how we like to see our customer's treatedBecause of their actions this crew is no longer doing work for Mid-AtlanticRegretfully, the [redacted] 's have opted to cancel their contract with usMid-Atlantic understands how valuable your time is and sincerely apologize for the inconvenience this may have caused

we installed a dual pressure relief system in this clients house for management of water seepage.the system is working as designed the client subsequently called as she was still getting water in, we dispatched a service crew and while we did not find any seepage there was one damp area which we repaired.we then received a call that sewage was now being seen in the basement, however we did nothing that would have caused that issue,we offered to pay for a snaking job to eliminate the blockage,that is how we left off[redacted] s daughter who is not a party to this contract is initiating this complaint based on the fact that after the work was done she feels her mother paid to much for the repair work.We would be happy to still pay the plumbing fee to remove the blockage for which we take no blame for[redacted] is free to contact me and I will be happy to assist her

while we disagree that we caused any issues with the sewer line as soon as we receive a bill with proof of service and payment we shall forward a check to the client as we seek good faith resolution.thank you vito l [redacted] GM

This letter is in response 1.05pt;"> to the complaint referenced above dated July 31, Mid-Atlantic follows all rules and regulations of the State and Federal DO NOT CALL LISTThe list updated on June 30, did not contain this customer's name Our calls were made in attempt to confirm and schedule appointments [redacted] *** has been placed on our internal Do Not Call List and will receive no further calls from our company

I spoke with Ms [redacted] , Mr***s fiancé, on Thursday 4/6/and scheduled an appointment to meet with Mr [redacted] and Ms [redacted] on Tuesday, 4/11/between 3:and 4:Myself and Andrea H***, our Production Manager arrived at 3:50, Mr [redacted] was not available so we met and discussed the areas of concern with Ms [redacted] Together the three of us created a punch list of items that need to be addressedWe agreed I would email this list for their approval on Wednesday, 4/12/MsH [redacted] spoke with Ms [redacted] today, 4/13/and Ms [redacted] stated she did receive the email, that her and Mr [redacted] want to change one of the items on the punch list to an alternative approach we offered but that she had not had time to fully discuss the matterWe are waiting for them to give us the go ahead and we will proceed to resolve their issues.The original contract was for $14,787, to date they have paid $6,onlyWe offered to place them on a monthly installment plan for the balance once the work is completed, they have not made any payments towards the balanceTheir dispute of $16,is unfoundedWe are continuing to work to resolve their concerns and they did not pay even close to that amount

I apologize for the late response as [redacted] does not show in our system so it took some time to find his contact information, please see attached letter

General Manager spoke with Mr [redacted] and informed him that he will be receiving his deposit back within to daysMr [redacted] was ok with that

To clarify:
At the time all calls were made to the *** they WERE NOT listed on the Federal DO NOT CALL lists. We will not contact them again regardless
It is not and never has been our policy or practice to impersonate an insurance agent. We have a longstanding history of effective and ethical sales practices.
To the extent that the ***'s original requirements of the prior complaint:
1. Please accept our official apology for any inconvenience that we may have caused youWe will not contact you.
2. We do not contact anyone listed on the Federal Do Not Call lists
3. We are not an insurance company and have not represented ourselves as such
Thank you for the opportunity to address your concerns.
Regards

The system has been installedThere is a service tech going out today, 10-18-17, to complete make some last minute corrections and adjustments

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID to put my number on their Do Not Call list, and find that this resolution is satisfactory to me. However, should I be contacted again by the business, I will either re-open this claim or file a new one
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me And I thank the Revdex.com for their help in this matter
Regards,
*** ***

This person has been put on the Do Not Call List Our apologies for the inconvenience we may have caused

I am researching this as our system shows a check being sent back in JulyWe have different address' for *** *** *** *** *** in our system, I'm thinking the check that was sent in July went to the wrong addressThis matter will be cleared up and handled by the end of day today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The line should still be checked by Mid Atlantic as the contract statesNot by "plumber" with no equipment and who was only there for mins after waiting 9hrs from my initial call to Mid Atlantic to accurately assess the matter before assuming there is no issue caused by Mid AtlanticWe paid over $for a service to be correctly done and reserve the right to bring up any issues without any condensing tone or being accused to trying to rob Mid Atlantic for money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***