Metro PCS

Dear Revdex.com: I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information. The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous. The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices. Please consider this my final response to this complaint. Thank you, Jay *. [redacted] Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]

Initial Business Response /* (1000, 5, 2016/09/13) */
Contact Name and Title: [redacted] manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
BYOD, BRING YOUR OWN DEVICE is non refundable as a metro pcs policy.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/13) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
as stated by the person that helped me and as she showed me in the contract it states"who are dissatisfied with their New device or service may return their device for a device and service refund. device OR service.
Final Business Response /* (4000, 15, 2016/09/29) */
if a customer purchases a phone and service, they are entitled for a full refund under the return policy, if a customer comes with a bring your own device. the charges for the monthly bill are non refundable as stated by the company.

Excellent, professional work. Big limbs and 2 trees came down without a hitch. Superb job, including clean up and disposal of everything. Would recommend.

I recently use Belmont Tree & Landscaping at my home on a much needed yard that had over growth from the previous owners. After cutting trees (over 40ft), pulling schrubs, completely removing vines, weeds, and who knows what else, I didnt even recognize my house and yard! [redacted] is completely knowlegable on any landscape, he's give great advice, his crew is very nice and respectful. they arrived on time, and work hard to please the customer. We will use them again!

Typically I negotiate a service, pay the agreed fees, and go on my way. But [redacted] and crew did such a fine job cutting down trees and cleaning up that I was inspired to tell people about them. This company is "old school" in that they take pride in their work and want to see the job well-done as a matter of principle. They had the "Revdex.com" logo on the side of their truck which led me to this website to vouch for them. You just don't find many people these days that do quality work at a fair price and are dependable. Being the 2nd time I've used them in two years, I would easily allow them to work without me even being home and trust all will be fine.

Just finished doing business with xxxxx and Belmont Tree & Landscaping. He and his crew showed up on time, took care in removing a tree in a tight space that included fencing and pool. Tree removed, stump carefully ground down, area cleaned up. I would certainly recommend Belmont Tree and Landscaping to my friends and would not hesitate to use them again.

Good Afternoon Ms.[redacted],As I read the email regarding one of the customer issue, I see in the email that he bought the phone online by $100 and wants his rebate for that amount,first if he bought the phone online that is different from if he buy the phone at storecause if he buy the phone...

online he have to have the receipt or purchase information and he can call customer service of Metropcs and they can help them,but if he go to any Metro Pcs Store they can give him information based on his issue,  being as Metropcs employee we help any customer based on Metropcs policy this is why I was tried several time and called him but no reply ,so regarding this issue if he do not purchase the phone at store ,the store can not give them rebate at store,and I do not know which location he went to get information , as last time the issue was with different store which they were responsible for that ,not us cause the Metropcs store are franchising store and have own owner,for your information buying the phone online and at the store is completely different transaction ,if customer buy the phone online so he can get all his process online and with more question and assistance customer service can help, but if customer buy the phone at store then the store will help the customer with his rebate amount which  that is for all the customer when they buy the phone at store,and that depend on promotion time and Eligibility  also,so I hope you can talk back with customer and asked him how he buy the phone? dose he have any receipt for that?and if you need my help with that you can call me or he can contact us we will see what is status,so please let me know if you need any help , V/R   Manager of the store

We were so impressed with this company when we needed a tree cut. xxxxx the [redacted] was very punctual knowledgeable and reasonable. The completed job was as promised and clean up exceptional. Will definite use regularly.

xxxxx is a great guy. His work is very good value for the money. He and his crew did a great job.