The repair remains approved for the damage caused at Delta Sonic. The only damage that will not be covered, is the damage that is not related to the customer's claim. We have attached a copy of the repair approval. Once the work is complete, we will pay the repair facility...
We appreciate the customer's concerns. As clearly stated on the brochure received when signing up for the plan, as well as signage on site and our website, you can cancel anytime after the first full payment/billing cycle. We apologize for any misunderstanding and due to the...
inconvenience, we will send a complimentary Delta Sonic gift card to the address provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please provide your claim number so that we may look into this matter. If a claim has not been filed, please return to the location at your convenience to file a claim so that we may fully investigate this alleged incident. Thank you.
Thank you for your patience while our office reviewed information concerning your claim. At this time, our preliminary investigation indicates it is very unlikely the damage to the gauge cluster was caused at Delta Sonic. If you feel we have not assessed your claim fairly, please contact...
our office at 1-800-THE-KISS to set up an appointment with the Supervisor/Area Manager to inspect the damage in question. Be assured that Delta Sonic will work hard to resolve all customer claims.
Thank you for taking the time to notify our office of the
problem you had at our location. It is
our policy to guarantee complete satisfaction.
Please forward a copy of your sales receipt, or provides the sale ID
number, and we would be more than happy to issue a refund. ...
Although we cannot send an additional $50.00,
we will enclose a complimentary Delta Sonic Gift Card for any
inconvenience.
At this time, our preliminary investigation indicates the
affected area was previously coated with some sort of paint that is not
original to the vehicle. It appears that
the foreign substance that was previously applied was incompatible with the
surface, causing a lack of adhesion leading...
to the eventual flaking. Our records indicate the complainant has an
appointment with the District Manager on 7/15/15 to have the damage inspected
and the claim re-evaluated.
Thank you for taking the time to notify us of the problem
you had at our location. We would like
to review this situation with the personnel involved. Please provide the sale ID# or time from the
sales receipt so that we may further investigate. It is our policy to guarantee...
complete satisfaction. We will process a service refund in the
amount of $21.74 and have it mailed directly to the customer at the address
provided. Complimentary passes will also
be enclosed for the inconvenience.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am rejecting the preliminary investigation. I have set up an appointment with Site Supervisor Laurie for this Friday April 8, 2016 at 10:00 am at their Niagara Falls Boulevard & 80th Street location in Niagara Falls, NY 14304 - Delta Sonic Claim ID [redacted]. Please submit the photos of the damages that were sent in my earlier email. Regards, [redacted]
Hello, I am not seeking a free oil change. I would like an explanation as to why the oil change was not done and, more importantly, why a Delta Sonic employee deceived me instead of simply admitting that the oil change had not been done. I currently have a Delta Sonic sticker in my...
vehicle's window indicating that I received an oil change on February 14, 2016, even though an employee in the lube shop later acknowledged that my vehicle was never serviced.Thank you, [redacted]
We have thoroughly investigated the circumstances concerning the incident that was reported. We fully appreciate the customers concerns. A vehicle, even slightly coated with road dirt or film, will usually obscure most pre-existing damage on the finish. We realize the first time a...
person may notice, what they feel is new damage, is while inspecting a vehicle that has just been cleaned. It is understandable for any customer to feel that this newly discovered damage may have been caused by some part of the Car Wash procedure or drying of the finish. Since our toweling material and wiping method have been proven safe and reliable, we feel the vehicle's damage was incurred by some other means and went unnoticed prior to the services. Certainly, if the towels caused the damage in question, there would be an excellent chance the damage would have been repeated in other areas of the vehicle. If the claimant feels the claim was not assessed fairly, please contact our office to schedule an appointment with an Area Manager to inspect the vehicle at the location where the claim was filed.
We have thoroughly investigated the circumstances concerning
the incident that was reported, and fully appreciate the customers concerns.
Any vehicle in sound condition will safely pass through the
Car Wash tunnel. The reason a
pre-existing condition was referenced is due to the fact...
that a technical
service bulletin has been issued for this make/model vehicle for this specific damage. A technical service bulletin is issued by a
vehicle manufacturer when there are several occurrences of an unanticipated
problem. A copy of the bulletin has been
attached for review. Furthermore, our
pre-wash digital video shows the driver side roof molding was lifted prior to
entering the Car Wash, making the part more vulnerable to damage.
In the interest of customer goodwill, and in the event the
service at Delta Sonic further aggravated a pre-existing condition, we are
willing to offer a repair through Delta Sonic’s Auto Repair Services. The complainant can contact our office at
###-###-#### for further information on the repair.
Our records show this claim is currently under review. The review process typically takes 5 business days. Once the investigation is complete, the complainant will be contacted with further information.
response made by the business in reference to complaint ID [redacted], and find that this resolution has contacted me and sent me gift card. I am not happy with the gift cards because I already get washes because I pay for them monthly. I was hoping that they would have done better to compensate me.
Regards,
[redacted]
We have thoroughly investigated the circumstances concerning the incident that was reported and fully appreciate the customer's concerns. Our investigation has reinforced our position that our Car Wash could not have caused the alleged damage. Although we do not have video showing the...
condition of the vehicle prior to entering the Car Wash, the pattern of damage is inconsistent with the action of the Car Wash's components. Furthermore; there are no scratches before the area of damage, which the cloth would have touched first. There were also hundreds of vehicles washed at this location, on this date, with no other similar complaints.In the interest of customer goodwill, we can arrange to have our Detail Shop perform a courtesy Scratch Repair Service, which may help to lighten the scratches.If the complainant is interested in this offer, he can contact our office at [redacted] to make arrangements for the service to be completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My lawyer has been in contact with Delta Sonic. A resolution has not been settled yet. I am hopeful that this will be resolved very soon. When it has been made right I will close this Revdex.com complaint.
Regards,
[redacted]
Thank you for your patience while our office reviewed information concerning your claim. At this time, our preliminary investigation indicates it is very unlikely the damage on your vehicle's finish was caused at Delta Sonic. If you feel we have not assessed your claim fairly, please...
contact our office at 1-800-THE-KISS to set up an appointment for our Site Supervisor to inspect the vehicle. Be assured that Delta Sonic will work hard to resolve all customer problems.
As outlined in my complaint I have both communicated directly with Delta Sonics corporate customer service phone number as well as returning to the original site and speaking with the site manager in the Detail Shop. They proceeded to put the same gentleman back on the job of cleaning my vehicle whom I believe felt insulted and proceeded to leave scratches on my vehicles paint and stains on my interior. I as requested originally would like a complete detail of my vehicle to include stains removed by Delta Sonic as well as the paint scratch repairs to be completed by an independent company. I do not want to deal with Delta Sonic any further especially the Walden Avenue location. Thank you
The repair remains approved for the damage caused at Delta Sonic. The only damage that will not be covered, is the damage that is not related to the customer's claim. We have attached a copy of the repair approval. Once the work is complete, we will pay the repair facility...
directly.
We appreciate the customer's concerns. As clearly stated on the brochure received when signing up for the plan, as well as signage on site and our website, you can cancel anytime after the first full payment/billing cycle. We apologize for any misunderstanding and due to the...
inconvenience, we will send a complimentary Delta Sonic gift card to the address provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please provide your claim number so that we may look into this matter. If a claim has not been filed, please return to the location at your convenience to file a claim so that we may fully investigate this alleged incident. Thank you.
Thank you for your patience while our office reviewed information concerning your claim. At this time, our preliminary investigation indicates it is very unlikely the damage to the gauge cluster was caused at Delta Sonic. If you feel we have not assessed your claim fairly, please contact...
our office at 1-800-THE-KISS to set up an appointment with the Supervisor/Area Manager to inspect the damage in question. Be assured that Delta Sonic will work hard to resolve all customer claims.
Thank you for taking the time to notify our office of the
problem you had at our location. It is
our policy to guarantee complete satisfaction.
Please forward a copy of your sales receipt, or provides the sale ID
number, and we would be more than happy to issue a refund. ...
Although we cannot send an additional $50.00,
we will enclose a complimentary Delta Sonic Gift Card for any
inconvenience.
Our records indicate a refund has been processed to the customer.
At this time, our preliminary investigation indicates the
affected area was previously coated with some sort of paint that is not
original to the vehicle. It appears that
the foreign substance that was previously applied was incompatible with the
surface, causing a lack of adhesion leading...
to the eventual flaking. Our records indicate the complainant has an
appointment with the District Manager on 7/15/15 to have the damage inspected
and the claim re-evaluated.
Thank you for taking the time to notify us of the problem
you had at our location. We would like
to review this situation with the personnel involved. Please provide the sale ID# or time from the
sales receipt so that we may further investigate. It is our policy to guarantee...
complete satisfaction. We will process a service refund in the
amount of $21.74 and have it mailed directly to the customer at the address
provided. Complimentary passes will also
be enclosed for the inconvenience.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am rejecting the preliminary investigation. I have set up an appointment with Site Supervisor Laurie for this Friday April 8, 2016 at 10:00 am at their Niagara Falls Boulevard & 80th Street location in Niagara Falls, NY 14304 - Delta Sonic Claim ID [redacted]. Please submit the photos of the damages that were sent in my earlier email. Regards, [redacted]
Hello, I am not seeking a free oil change. I would like an explanation as to why the oil change was not done and, more importantly, why a Delta Sonic employee deceived me instead of simply admitting that the oil change had not been done. I currently have a Delta Sonic sticker in my...
vehicle's window indicating that I received an oil change on February 14, 2016, even though an employee in the lube shop later acknowledged that my vehicle was never serviced.Thank you, [redacted]
We have thoroughly investigated the circumstances concerning the incident that was reported. We fully appreciate the customers concerns. A vehicle, even slightly coated with road dirt or film, will usually obscure most pre-existing damage on the finish. We realize the first time a...
person may notice, what they feel is new damage, is while inspecting a vehicle that has just been cleaned. It is understandable for any customer to feel that this newly discovered damage may have been caused by some part of the Car Wash procedure or drying of the finish. Since our toweling material and wiping method have been proven safe and reliable, we feel the vehicle's damage was incurred by some other means and went unnoticed prior to the services. Certainly, if the towels caused the damage in question, there would be an excellent chance the damage would have been repeated in other areas of the vehicle. If the claimant feels the claim was not assessed fairly, please contact our office to schedule an appointment with an Area Manager to inspect the vehicle at the location where the claim was filed.
We have thoroughly investigated the circumstances concerning
the incident that was reported, and fully appreciate the customers concerns.
Any vehicle in sound condition will safely pass through the
Car Wash tunnel. The reason a
pre-existing condition was referenced is due to the fact...
that a technical
service bulletin has been issued for this make/model vehicle for this specific damage. A technical service bulletin is issued by a
vehicle manufacturer when there are several occurrences of an unanticipated
problem. A copy of the bulletin has been
attached for review. Furthermore, our
pre-wash digital video shows the driver side roof molding was lifted prior to
entering the Car Wash, making the part more vulnerable to damage.
In the interest of customer goodwill, and in the event the
service at Delta Sonic further aggravated a pre-existing condition, we are
willing to offer a repair through Delta Sonic’s Auto Repair Services. The complainant can contact our office at
###-###-#### for further information on the repair.
Our records show this claim is currently under review. The review process typically takes 5 business days. Once the investigation is complete, the complainant will be contacted with further information.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution has contacted me and sent me gift card. I am not happy with the gift cards because I already get washes because I pay for them monthly. I was hoping that they would have done better to compensate me.
Regards,
[redacted]
We have thoroughly investigated the circumstances concerning the incident that was reported and fully appreciate the customer's concerns. Our investigation has reinforced our position that our Car Wash could not have caused the alleged damage. Although we do not have video showing the...
condition of the vehicle prior to entering the Car Wash, the pattern of damage is inconsistent with the action of the Car Wash's components. Furthermore; there are no scratches before the area of damage, which the cloth would have touched first. There were also hundreds of vehicles washed at this location, on this date, with no other similar complaints.In the interest of customer goodwill, we can arrange to have our Detail Shop perform a courtesy Scratch Repair Service, which may help to lighten the scratches.If the complainant is interested in this offer, he can contact our office at [redacted] to make arrangements for the service to be completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My lawyer has been in contact with Delta Sonic. A resolution has not been settled yet. I am hopeful that this will be resolved very soon. When it has been made right I will close this Revdex.com complaint.
Regards,
[redacted]
Thank you for your patience while our office reviewed information concerning your claim. At this time, our preliminary investigation indicates it is very unlikely the damage on your vehicle's finish was caused at Delta Sonic. If you feel we have not assessed your claim fairly, please...
contact our office at 1-800-THE-KISS to set up an appointment for our Site Supervisor to inspect the vehicle. Be assured that Delta Sonic will work hard to resolve all customer problems.
Our Customer Service Manager contacted this customer and processed a refund as per the customer's request. The matter has been resolved.
As outlined in my complaint I have both communicated directly with Delta Sonics corporate customer service phone number as well as returning to the original site and speaking with the site manager in the Detail Shop. They proceeded to put the same gentleman back on the job of cleaning my vehicle whom I believe felt insulted and proceeded to leave scratches on my vehicles paint and stains on my interior. I as requested originally would like a complete detail of my vehicle to include stains removed by Delta Sonic as well as the paint scratch repairs to be completed by an independent company. I do not want to deal with Delta Sonic any further especially the Walden Avenue location. Thank you