Megabus.com

Review: The bus driver told the two passengers that their bag was too heavy. The passenger told the bus driver ok he would take some stuff out. While he was taking the things out of the bag the bus driver pulls off and leaves the two passengers there. The ticket was for 2 to two destinations the ending being Atlanta, Ga I would like a refund of my funds because Neither tickets were usedDesired Settlement: I would like my money back.

Business

Response:

Client was refunded

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They did not return full amount. The full amount is 94.50 they only returned 42.00

Regards,

Business

Response:

Client was refunded the remaining amount.

Review: I purchased a ticket for my mother on Thursday afternoon to get to [redacted] for a family emergency. I made the reservation for Friday at 5:50pm. After I made the reservation she told me that she needed it to be changed for her to leave Saturday afternoon. I went online to figure out how to change that reservation and I didn't see an option because I don't have an account with Mega Bus so I sent an email. I received a response back that said someone will respond to me within 5 days. Unfortunately I don't have 5 days before my scheduled reservation so I called and was basically told that there is nothing they could do. I asked to speak to a supervisor and I was told that there is no supervisor there and that is all. I am unhappy with this service and would like to change my reservation or have my money refunded immediately.Desired Settlement: I would like my reservation adjusted immediately or have my money refunded.

Business

Response:

I HAVE ADVISED THE CLIENT TO CONTACT OUR DEPARTMENT TO RESCHEDULE THE TRIP.

Review: On 2/29 I had a ticket for a MegaBus to depart from Madison WI @ 0530 to Chicago IL. I arrived at the bus station stop around 10 min before 0530 to allow for boarding time. My reservation number was [redacted] I waited outside until 0600 for the bus to come and at that time was so cold I proceeded to leave the area to get shelter and would return at 0700 to catch a different bus. Because of this my arrival into Chicago was delayed by 1.5hrs, I had waited outside in the winter cold for over half an hour and I had to pay for a second bus ticket. I emailed the customer service email right away and let them know what had occurred and asked for a refund. They promptly emailed me back stating there was nothing they could do. I emailed them back stating this exact same thing happened 2 weeks ago and they gave me a credit towards another bus. They replied saying 30 minutes was not a long time frame and they wouldn't compensate me. I am fed up and want this resolved.Desired Settlement: I want a refund or credit for my entire ticket.

Business

Response:

I apologize for the inconvenience. I have investigated this matter and according to our records the bus arrived at 6:03 and departed at 6:08. We are indeed aware of the 38 minute delay. However, we do not compensate for that time frame of a delay. There will be no compensation for this matter.

Review: I had a Megabus reservation from Washington DC to Pittsburgh PA on Sunday October 27, 2013. The cost of the ticket was $28.50. On Saturday October 26, 2013, I needed to change my reservation to depart on Monday, October 28, 2013 rather than on October 27, 2013. The Megabus.com website is where I attempted to change my reservation. I logged into my account on the Megabus.com website on Saturday, October 26, 2013. I then selected my reservation, (D)[redacted]-WAS-PIT and proceeded to amend it. The Megabus.com website allowed me to cancel my reservation and told me I had a $28.50 credit from this transaction to use towards another reservation. When I proceeded to make a new reservation for Monday, October 28, 2013, the credit of $28.50 that was listed earlier was gone. Where it was listed in my account on their website was no longer displayed on the Megabus.com website. I amended this trip well within the Megabus policy guidelines. Their policy states: "Unwanted reservations can be traded in and used as a credit towards a new reservation but cannot be cancelled. Trade ins must be made more than 24 hours prior to scheduled departure time. A trade in fee may apply and you will see this fee detailed on the basket page. Please wait up to 24 hours for reservation details to be updated on this page." It was more than the 24 hours before the departure time for the following reservation. (D)[redacted]-WAS-PIT When I noticed my credit was gone, I called the Megabus customer service representative. They provided me with an email address for the people that can handle my issue. The email address provided was [redacted]. I've sent megabus several emails regarding this issue. All I get back is a stock or automated response that "I should be aware that I need to amend a reservation 24 hours prior to departure". When I replied repeatedly, I just got "denied" on my request with no explanation.Desired Settlement: I would like Megabus to honor what their website told me I had as a credit. A refund of $28.50 or a credit to apply toward future reservations is what would resolve this issue for me.

Business

Response:

Client was refunded

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I traveled from Chicago, Illinois to Cleveland on 8/18/2013. My Ipad was packed in my luggage along with the charger and put into the back of the bus along with everyone elses luggage. When I arrived home in Cleveland and started to unpack, it was discovered that my Ipad was gone, but my Ipad charger was still in my luggage. I filed a police report with the City of Chicago on 8/19/2013 and submitted an insurance claim to Megabus via email on 8/26/2013. Megabus claims they will reimburse a customer up to $250.00. I spoke with [redacted] (###-###-####) on 9/30/2013 and she said the claim was denied because I could not prove the item was stolen from my bag. This is utterly ridiculous. My Ipad was in my bag when I boarded to bus to come home to Cleveland and now its gone.Desired Settlement: Megabus needed to honor their claim of providing customers with a $250 reimbursement. This needs to be done immediately, not 4-6 weeks from now.

Business

Response:

Client's claim was approved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a ticket to go to from Toledo to Chicago on 7/30/15 @ 7:55 p.m. reservation # [redacted]. After waiting and hour I called customer service and was told that there was an 1hr 40 min delay and the bus would leave at 9:40 p.m. I went to use the restroom and returned at 9:20 and the bus was gone. I called customer service and spoke to a "Kasheem" (spelling) who said the bus left at 8:30 and I shouldn't have left. However, that couldn't be because I was on the phone with a rep at the same time. He refused to allow me to speak to a Supervisor and hung up on me. I called back and spoke to a Delvroy (spelling) who said I was told not to leave. I explained that I was not given the "script" as he stated. He again told me that I should have been told not to leave. I asked if I could get on a later bus the call was disconnected. I called again and spoke to a "Tanganeeka" (spelling) who said she couldn't help me rebook after I explained the situation. She put me on hold came back and said to email and I should get a response in 30 minutes. I came home sent two emails one around 10:30 one around 12:30 with no response at all. I called back to customer service and the only thing I got was email again. At that time I checked to find another bus and they were all booked. I had no other options and I had not gotten a response. I am very upset and would like my full fair either refunded or a credit. Awful customer service and I've used Megabus several times and have never gotten this bad of service.Desired Settlement: I would like either a full refund or at minimum a credit to use on future travel. I think their customer service was terrible and that also needs to be addressed with the individuals I spoke too.

Business

Response:

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. As an apology we would like to offer you a 1 one way complimentary ticket to be used for future travel. When you are ready to travel please call [redacted] and provide the representative with your order number ([redacted]) and they will book the ticket for you. You have 1 year from today's date to have this ticket booked for you. Your patronage is important to us, and we hope you will continue to give us the opportunity to serve you again.

Review: My mother law in law took the bus today and it was the worst ride.

1. The bus driver was falling asleep at the wheel, and I received a call from her about the situation. I called the 1-800 # and they called the bus driver to wake him up. Mind you he was swerving all over the road, until they called him.

2. When they arrived in at the first stop in Miami, the bus driver drank a cup of coffee and made a joke of how he was not sleeping anymore (dummy).

3. When they arrived at downtown, the bus driver throw her bags onto the wet mud and told my mother in law (exact) words (I don't give a F[redacted])Desired Settlement: That this business should no longer remain in business.

Business

Response:

I reviewed your account and noticed your complaint was sent to our operations manager. I can assure you that the appropriate measures will be taken to avoid a reoccurrence.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My mother in-law property was damaged. The driver of the bus throw her bag's onto infested waters. A apology is not sufficient, due to her luggage being destroyed. I would like a refund applied to the account, so my mother would be able to replace damage items.

Regards,

Business

Response:

Unfortunately, we are not offering compensation for this matter. Please send your information (description of bag, reservation number, email, name, and number) to [email protected] and your information will be forwarded to our lost & found department. Lost & found is the only department that can deal with damage items and luggage.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have sent all the information to the email that is required. Like I said this bus line takes no responsibilities for there action.

Regards,

Review: On June 2, 2015 as I was ready to board a bus from Atlanta to Richmond, VA I was not allowed on the bus and once I contacted customer service I was a abruptly hung up on by Chris, Curtis, and Keanuae when we asked to speak to a supervisor.Desired Settlement: $62.00 to include refund of ticket as well as disrespectful customer service.

Business

Response:

I need a reservation number and a brief description of the situation & why you would like a refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have not received my refund. I would like a refund for not being allowed to board the bus and unexcpectable customer service.

Regards,

Business

Response:

I need you to explain to me the situation as to why you were not allowed on the service.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have not received a refund. My wife and I were parked in front of the bus and I asked the driver if this was the bus to Virginia he told us yes and that they were not ready to board as yet but will be boarding shortly. There was a massive crowd trying to all board at the same time. We waited for the crowd to board and when I was trying to board he closed the door. The bus was scheduled to depart at 11pm and did not leave until 11:15 and we arrived at 10:48pm so I don't know why we were not allowed to board. They may have over sold the bus. I would like a refund in the amount of the bus ticket.

Regards,

Business

Response:

I apologize for the inconvenience. However, according to our records the bus departed @11:07pm. Only 43 passengers boarded the service at that stop. We did not over book due to the fact we had 37 seats available for purchase. We require you to be at the stop 15 minutes prior to the time of departure to avoid any delays in the boarding process. Unfortunately, There will be no compensation for this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have not received a refund

Regards,

Business

Response:

Unfortunately, There will be no compensation for this matter.

Review: On 10/23, I purchased a ticket for 10/29. This trip was shortly rescheduled for 1/13. I attempted to reschedule my trip on the megabus website but I was unable because the trip is a few days beyond their current web scheduling limitation. Policy states that no changes to tickets can be made beyond 24 hours preceding the scheduled trip, so I emailed [redacted] as instructed on their site. I received an autoreply on 10/24 stating that they would return my message within 5 days, and if I needed more prompt assistance, I should call their toll free number. Because my trip is in exactly five days and because of the 24 hour limit on changes, I called the number. The person on the phone said my only means of redress is via the email address (yes, the one I had already emailed). He told me that he had no other information to offer, that a manager would not be available to me and that he would have to promptly end the call to help other customers. He did offer one workaround solution: make a new reservation before my planned trip and change it again once the new trip is on the calendared schedule. He acknowledged that this would incur multiple additional booking fees, but had no means of offering what I thought would be a fair solution. The amount I stand to lose here is about $1.50 (an additional booking fee). It seems small, but I feel this issue affects every megabus customer and should be addressed on a policy level. Refunds should be available to customers over the phone if their trip begins within the 5 day time email inquiries are answered. No matter if I hear from them promptly - the fact is that I could hear a negative response in 5 days, at which point I would have no further redress according to the terms of the 24 hour rule. This series of circumlocutious Kafka-esque policies has in effect castrated the consumer from being able to practically pursue a refund or credit. Shame on megabus for this policy and in this case, their rude customer service.Desired Settlement: A fair solution is assurance of prompt refund or credit. I would further prefer assurance that future consumers (without the wherewithal or, perhaps, gumption to pursue a complaint over this issue) will receive over-the-phone credits/refunds instead of being asked to cough up further booking fees because of megabus's own scheduling and calendaring limitations. Take some responsibility for your own corporate inadequacies instead of placing barriers between consumers and fair solutions.

Business

Response:

After reviewing the account we see the client was already assisted on 10/30/2013.

Review: I purchased 2 tickets with Megabus traveling from [redacted] to [redacted]. The bus was full and as a result I had to sit my 2 year old son on my lap. Our bus also left its destination 45 minutes late because the driver had to load everyone's luggage. I submitted a complaint online since the company doesn't have supervisors on hand to speak with. It took the company more than 2 weeks to respond to my email with their decision regarding my complaint and the result was they are unable to refund my ticket. Megabus conducts there business in a very unprofessional manner from its customer service over the phone to its employees in the field.Desired Settlement: I paid for a seat on the Megabus, I seat which I didn't receive because the bus was full. If I am not able to receive a monetary refund I would like some other compensation such as a free trip on the Megabus.

Business

Response:

Offered client 2 one way complimentary tickets for future travel.

Review: I bought a one way trip with Megabus.com from Orlando, FL to Atlanta, GA and then from there to Memphis, TN. I was supposed to leave Orlando at 11:30 and arrive at Atlanta at 7:45, and then leave Atlanta at 10:30 and arrive at Memphis at 5:15 am. I am a 22 year old student with a prosthetic devise on my right leg.

The bus never arrived in Orlando. The Megabus agent at the stop told us that it had a breakdown, and that a new one would be there within an hour. But that was never the case, in fact, a second bus scheduled to leave at 2 pm got there late as well, at around 2:15, and we were told to get on it and share. This bus was driven by an unprofessional, disrespectful driver who constantly broke her own laws by allowing several people to sit by her, talk to her, and give her food while driving. This bus also had extra stops, and the driver would make a point that we needed to leave in 20 minutes or less just to then take an extra 30 minutes while she smoked and ate outside of the bus, all while she and the megabus company knew that several passangers, including myself, had a connection to make.

We arrived at Atlanta at 11:30 pm, and the Memphis bus had already left. Before this, I had already called Megabus costumer service 2 or 3 times to try and find a solution. The longest call lasted about 45 minutes. I spoke with [redacted]. After putting me on hold for long periods of time, she took my full information, including my reservation number "[redacted]", and told me an "agent" would get in contact with me to help my situation, a call that I am still waiting for after 5 days.

The megabus agent in Atlanta had no help for me either, and said that I would need to buy a new ticket for the bus leaving at 6:45 am in the morning, even after I missed the previous bus because of their negligence. They also didnt care about me spending the night in the streets of downtown Atlanta. I had to pay a taxi and a Greyhound ticket then to be able to get home safely the next morning.Desired Settlement: First and foremost, I would want a full refund, not only for the ticket that I couln't make use of becaus of their negligence, but also for the 13 dollars taxi and 32 dollars ticket I had to pay just so I could get home safe and not too late. Then, I would like an apology for lying to me on the customer service phone and never returning my call or making an effort to help me.

Business

Response:

refunded bus trip wating for receipts for cab fare and transportation to get home

Review: I became ill on the Megabus and had to be hospitalized I was forced to return home early from my advance ticket reservation. I called twice 22 and 13 hours in advance to cancel the trip. however they offered me other future trips which I didn't want since I had to make a big expenditure to go home prematurely with another carrierDesired Settlement: Some accommodation of some kind without badgering me with fees

Business

Response:

I am very sorry that you were unable to travel due to your hospitalization.To provide you with a refund we would need a doctors note or a copy of your discharge papers that advises date you were admitted and dischargeOr at least your discharge papers.Once we received these documents we will gladly refund your monies.You may fax them to [redacted] or respond and send them with your response back to us through the Revdex.com.Hope our feeling better.Megabus.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 2 tickets for Binghamton to NYC for Dec. 31, 2013. While searching for tickets, the Coach USA Shortline Mega bus listed 2 daily options for 6:10 AM departure time. It still showed up as 6:10 AM as an option while purchasing but it switched to PM when we purchased, and we did not see that until after the purchase went through and my card was charged. We had AM as our option and it switched without telling us. Immediately I called to try and switch and the customer service was not helpful. They said they only thing I could do was contact [email protected]. It still showed on the website that the bus I needed was available, but according to customer service, that was incorrect/there were no tickets left.

No refund was given, and no attempts were made to give a voucher for the amount paid. Customer service did not contact me regarding the issues until Jan. 16th, which made it impossible for me to switch tickets or anything.Desired Settlement: A refund or a voucher would be nice to have, but customers should know of my situation. If they have a non-refundable policy, that needs to be CLEARLY advertised.

Business

Response:

The client was given 2 one way complimentary tickets for future travel.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you,

Review: On Nov. 18, 2013, I purchased two round trip tickets from Megabus for a total of $288 for travel between New York, NY and Durham, NC on Nov. 19, returning Nov. 23. We were unable to use the tickets so I quickly went on the Megabus website and cancelled the tickets according to their instructions. It said we had to cancel 24 hours ahead of time, which I was able to do. Unfortunately, I had a terrible case of bronchitis for four months and am just now able to take care of this situation. I called Megabus today to find out how to use the credit I thought I had. The customer service agent informed me Megabus does not give refunds or credits of any kind. They will change the reservation with fees but if you have to cancel you are totally out the money you spend. I didn't expect a refund but to be refused a credit for future travel is not acceptable. That's extremely unfair. And it's a lot of money. When I asked to speak with a manager, the agent refused and hung up on me. I was not rude to him. I used to be a customer service manager myself. Aside from their horrible customer service, are they allowed to give absolutely no refund or credit?Desired Settlement: I'd love a refund so I never have to deal with Megabus again but a credit for future travel seems like a reasonable expectation when purchasing tickets from a travel company

Business

Response:

Client is allowed to reschedule trip. An email was sent to the client providing further instructions on how to reschedule the trip.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a bus ticket from Champaign, IL to Chicago, IL scheduled to leave on 9/18/13 at 6:30am and scheduled to arrive on 9/18/13 at 9:00am. My payment of $29.50 was in exchange for their honoring this ticket time. At 6:40, when the bus had not yet arrived at the station and I had received no email, text, or phone notification of a delay, I called megabus.com and was told the bus would be arriving in Champaign, IL at 7:25am. Because I had purchased the ticket for a specific time and I needed the company to honor that time, I was no longer able to take that bus and had to purchase another ticket on another bus line to arrive in Chicago on time. I have now emailed back and forth with megabus.com 4 times to request a refund for this ticket, but they avoided a concrete answer 3 times and finally, have refused to grant it. Their last email said they only grant refunds when the bus is 2 hours or more late. That is ridiculous considering I needed to attend a work function that this delay would have made me late for and I'm sure they do not grant their employees a 2-hour grace period for clocking in on their shifts. Thank you in advance for your assistance with this matter.Desired Settlement: All I would like is the money back for the ticket I was unable to use due to their not upholding the parameters of the contract they set (the time of bus departure and arrival) upon purchase.

Business

Response:

Client was refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

My sister and 82-year-old mother took a trip from Houston, TX to Dallas, TX on 12/28/15. The trip started at 1:45 and they were to arrive in Grand Prairie, TX at approx. 6:00 p.m. It is now 9:10 p.m. and they are still on this bus. The bus had a bad tire at approx. 3:00 p.m. in Normanee, TX and had to wait for someone to come and change their tire. This took approx. 2 hours. They got back on the road and now they are in Corsicana, TX with a flat tire. My 82-year-old mother has to endure all this turmoil and now they don't have a ride home from the bus station due to the repeated delays of Megabus. This is totally unacceptable. They did not offer them any convenience like food or drinks. The driver told them that she could handle any expenses because it would come out of her pocket. This is ridiculous. My sister is having an asthma attack
due to the severe stress, she is having to deal with. Megabus is not making any accommodations for the passengers what so ever. And now they telling passengers to call someone to come pick them up. What about the ticket I paid for to arrive at Grand Prairie, TX.? What kind of company does business like this? You have caused tremendous trouble for passengers and grief for their families during this holiday season. I hope to see a resolution for this inconvenience.

I recently took the megabus, and waited at the Iowa City stop for well over an hour. My bus was scheduled to leave at 10:15am; instead it left at 10:40. And yet, I, along with about forty other customers, were left standing in the cold because we were told that they did not have enough room for our luggage. This was true, of course, but I'm very disappointed that they overbooked. Megabus knows that everything will be busier during the holiday season, and yet they fail to plan accordingly. Then, when the second bus finally arrived, the driver made an announcement, telling everyone to "look outside. If you see your luggage on the sidewalk, get off the bus." This was a horrrible and very unprofessional way of handling the situation. We should have been refunded for having to wait for another bus, and yet we ended up leaving about ten people stranded. I have no idea when their next bus came. The bus I ended up on left at 11:45 - a full hour and a half after I was scheduled to leave. The prices are unbeatable, but they should not be able to get away with this level of unprofessionalism. I have never had a trip where something did not go wrong. To make matters worse, we did not stop at the rest stop, so passengers had only a ten minute break, during which the only food source available were vending machines - we were not allowed to buy lunch. Very displeased. I've learned to never expect a smooth ride, but that took it way too far.

Review: We live in [redacted] My daughter attends college in [redacted] She is a freshman in college. It is a 900 mile round trip to her school. As this is a long drive and requires a hotel stay , it is also a bit expensive. I've made this trip many times, but I decided to buy a ticket on The Megabus. What a great deal , for $29 I could get her to [redacted]. When they arrived in [redacted], they did not unload my daughters luggage. When she told the driver, the woman opened a luggage compartment door and asked [redacted] if she saw her luggage. [redacted] told her no. [redacted] told me the bus was full and so was the luggage compartment. The driver then told my daughter that she could pick up her bag when the bus returns through [redacted] later that night. When my daughter informed the woman picking her up at the station what she was told. This woman talked to the driver for approximately 5 minutes to get them to locate this luggage, to no avail. She informed the driver that they lived an hour outside of [redacted] and this wasn't feasible. It was also going to be very late . It was already 6 pm. And I know the bus continues onto [redacted] The driver said the bus was already behind schedule and they didn't have time to search for the bag. She told them someone would call when the bus returned and they could pick up the bag at that time, as it would b the only bag left at that point. No one called and when my daughter called them Sunday morning she was told they didn't know where the bag was. Now because of this employees behavior my daughter has lost hundreds of dollars in clothing ,shoes and jewelry. I have called Megabus 3 times and my son called once. We only get told they will email lost and found and if it's located they will contact us. I was told Sunday early afternoon they could not contact the bus as the trip was over and they didn't know where it was. The driver refused to give her name when asked. This occurred March 15 2014. [redacted] bus. noDesired Settlement: I also believe this Megabus employee should be fired. Her refusal to do what she should have done has resulted I the loss of irreplaceable jewelry and hundreds of dollars in lost clothing.

Business

Response:

This complaint has been sent to the supervisor of our lost and found department for investigation. She will be contacting the client.

Review: The MEGABUS BUS DRIVER ** PICKED MY TWO SONS AND I UP IN [redacted] AT UNION STAION ON CHRISTMAS EVE,WE GAVE THE DRIVER ** 3 SUITCASES TO PUT THREW THE SPACE PROVIDED FOR CUSTOMERS,OUR DESTINATION WAS AN 8 HR RIDE TO [redacted] THE FIRST STOP BEFORE [redacted] WHEN THE PASSENGERS EXITED IN ST.PAUL THE DRIVER ALSO HAS TO GET OUT OF HIS SEAT TO GIVE PASSENGERS THERE LUGGAGE AND PROCEED ON TO [redacted],BY ME NOT GETTING OFF IN [redacted] I HAD NO REASON TO WORRY ABOUT MY BAGS,JUST SO HAPPENS I WAS SITTING BY THE WINDOW WHEN I LOOKED OUT THE WINDOW I SEEN A BLACK WOMAN WITH MY SUITCASE I IMMEDIATELY TOLD MY SONS TO LOOK OUT THE WINDOW AND WAS HISTRICAL BY THE TIME I GOT RADY TO GET UP TO INFORM THE DRIVER HE WAS ALREADY BACK ON THE BUS AND PEELING OUT THE PARKING LOT,ALL I COULD DO WAS PRAY IT WASNT REALLY MY LUGGAGE,HOEVER WHEN WE GOT TO [redacted].I WAS THE FIRST ONE OFF THE BUS ,I WAS HORRIFIED TO SEE THAT WHEN HE GOT DOWN TO LAS BAGS MINE WASNT THERE I IMMEDIATELY TOLD HIM YOU GAVE MY LUGGAGE AWAY AND HE JUST WALKED AWAY AND SAID O WELL,IIMMEDIATELY CRIED AND SCREAMED MY MONE MEDICATION AND ALL MY JEWELY AND VALUABLES WERE IN THAT LUGGAGE ALSO A DIAMOND WATCH.Desired Settlement: DesiredSettlementID: Replacement

I WANT A 5,000 SETTLEMENT WITH MEGABUS BECAUSE I DONT EVEN KNOW IF I WILL MAKE IT HOME BY THE END OF THE MONTH WITHOUT TOTALLY GOING CRAY AND LOSING MY MIND,MY HEAD HAS BEEN BANGING EVERYSINCE, I CANNOT EVEN REMEMBER THINGS ITS HARD TO THINK AND I MAY NT BE ABLE TO HANDLE THIS WHOLE ORDEAL WITHOUT BEING COMMITTED TO THE MENTAL HOSPITAL.

Consumer

Response:

Yes I would like a refund of my lost luggage under their insurance policy and a refund for my travel of $75.00

Business

Response:

Client has been asked to contact the lost and found supervisor.

Review: I purchased a bus ticket from Mega Bus. The ticket was for July 4th departing at 6:30 am from [redacted] I

called to try to change my ticket to July 5th, at 6:30am. The first

representative told me I could change it. So I called back to change it and

I spoke to a very unprofessional representative. I asked to speak with a

manager and she disconnected the phone. I ended up buying a new ticket that

was more expensive. I think their refund policy is unfair to customers that have emergency

situations occur. They took money for a service that I couldn't use

and when I asked for a refund they kept the money and didn't offer an

reasonable exchange.Desired Settlement: I would like to be reimbursed for the ticket I didn't

use.

Business

Response:

Requested reservation number in order to better assist.