Megabus.com

Review: I bought three bus tickets for a certain date and time but they were latter rescheduled for a different date and time. I was never notified of the change and as a result, my parents and I had to spent a night in the bus station and missed a flight. I contacted Megabus and explained the situation. The problem is that they want to compensate me for only the difference between my new and my old air plane tickets. But that does not make any sense. Because they decided to reschedule the bus and never notified me, I had to buy a new set of plane tickets and that cost me 608.40 dollars. They want to refund me 272.70, which doesn't cover my costs. They say I should have rescheduled the air tickets instead of buying new ones, but that was more expensive because the tickets were non refundable. I spoke to a customer service representative from the air company and that is what she told me at the time of the purchase.Desired Settlement: Full refund, not just the difference.

Business

Response:

A check is n the process of being prepared for the client.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Megabus rescheduled a bus service without notifying me. As a result, me and my parents missed a flight. We had to pay an additional of 608.4 to buy new plane tickets (the original tickets were not refundable) I contacted Megabus directly and they sent me a check for 272.70 which does not cover the expense I incurred. They refused to make a new check for the remainder. I then opened a complaint in the Revdex.com (#[redacted]). They answered the complain saying that a check was produced and mailed to me. So I waited for the check that never arrived and as a result the complain was closed by Revdex.com. So I contacted Megabus again and they say the check that they sent was for 272.70, which of course is the original amount. So the complain I submitted to the Revdex.com was not resolved by the business, it was not even addressed.

Desired Settlement

Total compensation for the airplane tickets

Regards,

Business

Response:

we have sent a check request to for approval for the remainder of the differene $671.40

My bus arrived from Minnesota to Chicago an hour late which was late for my next mega bus that arrived 35 minutes after.The website states to be 15 minutes in between departures but that was not the case so when I called to find out if I miss that bus the first person did not speak English well and did not understand what I was trying to ask them and told me that it was my fault and I should have been there two hours ahead of time,would not refund me my money so I called back and ask the next person if they spoke English and they hung up on me so I called back the lady told me that that my next bus was late too and that it broke down at the station and they were sending a replace the bus and I just needed to wait and hour goes by and I called back to see where the replaced bus is and they could not find it so they told me to call back in a half an hour and they may be able to tell me where the bus is so I proceeded to call back in a half an hour and they told me that they cannot find the bus they did not know where it was and I proceeded to ask what was I supposed to do if the next bus doesn't come until 4:30 and it was 9 o'clock morning he told me that he could not respond until the bus made its full trip and I was concerned because if they couldn't find the bus how would they know if it made its full trip and how would I get my refund back in order to get out of the state that I did not belong in so then I called back asking to speak to a supervisor the lady gave me a very hard time and told me that the supervisor will not come on the phone due to a request like that and I needed to give her more information on why I was calling I told the lady that my bus was late and I needed to know where was this nobody could find out where it was she quickly put me on hold without letting me finish my sentence and said the bus should be there shortly I just have to wait it has now been 15 minutes and I'm still waiting on the bus and she said that would be here shortly very upset customers and do today I will never ride this again

I booked a ticket at 11pm.This morning I decided that I did not want the ticket anymore. I contacted the customer service to see if I could get a refund on my ticket or get a credit for a later time. The representative was probably reading off a pamphlet because was not helpful. He continued to repeat himself even when I try to re word my concern. After several attempts and hearing the same answer I ask to speak to a supervisor. After being on hold for 10 mins, he stated the same answer that he gave four times previously. I asked where the supervisor was and he stated the supervisor will not be speaking to me and that there nothing they could do. And to email the [redacted]. Icing on the cake was, he then asked me if there is anything he can help me with?
This is poor poor customer service.

Review: I made arrangements through the MegaBus.com website for a roundtrip on August 10th – August 13th, but the bus broke down causing a delay/cancellation for my whole weekend. In turn, MegaBus refunded my outbound trip, but they did not refund the return ticket. I was advised that I can have the return trip rescheduled by going on the website and making arrangements, but when I went on the site the system would not allow me to change the trip. I was well within the 24hr time frame they stated; therefore, I called MegaBus for assistance but the agent was unable to make the change at the time saying that the systems were locked. She advised that I call back later. When I called back the second time, the agent stated the system was locked and she was unable to make the change. Frustrated with MegaBus overall service, I requested a refund since my return trips could not be rescheduled. So the second agent advised that I send an email requesting the refund. After going back and forth via email with MegaBus agents who even listened to the calls they are still unwilling to refund the return trip. Confirmation Number for Return Trips August 13th [redacted]Desired Settlement: I was not able to reschedule my trip online or with the customer service agent; therefore it was not a customer error it was an error on MegaBus behalf. With the entire trip being a disaster along with their systems being defective it’s only right that I'm refund the $52.

Business

Response:

Client was refunded

Review: I was charged for a ticket I never received. I was trying to change my current reservations for a later trip and it got processed but was never completed. I only received a WorldPay CARD Transaction Confirmation email, not the confirmation informing me that the change was complete along with my new reservation details. I've been receiving the run around being told to contact this person, run into full mailboxes and I'm tired of playing games.Desired Settlement: I would like the $5.00 for the ticket I paid for and never received. I have the transaction ID number if and when it's needed. I don't feel comfortable waiting till technical difficulties (I wasn't the cause of or have nothing to do with) are resolved. It's outrage & frustrating when you call multiple time and still can't get ahold of the correct person, or run into full mailboxes where you can't leave messages. I want my money back.

Business

Response:

I apologize for the inconvenience. You were refunded in the amount of $5.00 for your reservation. Please allow 3-5 business days for the funds to be available in your account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I have purchased a round trip ticket from San Francisco to Los Angeles,I am very new to this company so I expected everything to go smoothly,After I made my purchase I arrived at the destination with vague details given to me by megabus.com. I waited until the departure time and didn't see any bus, I walked around the building and in less than 1 minute the bus arrived and left without any warning given.I had no idea where the bus would stop because a few months ago it directly in front of the station where my directions mentioned but to my new found knowledge it was moved to the left of the station and know notice of a bus stop was ever placed.The website mentions there are no refunds for being removed from the bus but nothing about missing the bus. I tried to reach customer service but I have yet to receive a reply/Desired Settlement: I would like a refund of all or at least half my payment, since it is impossible to use a round trip if I missed the first trip.Or even a promotion for a cheaper ride with better detailed instructions on where the bus actually stops at.

Business

Response:

Client is allowed to reschedule trip

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Thank you!

Review: The megabus got a flat tire in [redacted]. The bus driver told us that we can grab some drinks because she said she doesn't know how long it would take to finish repair the tire. But unfortunately it left without us in [redacted] when we came back the bus stop. The most important thing is that my luggage which has my apartment keys and only car key and my other important stuffs left on the bus. I called them I really need my luggage back but the customer service kept saying that I need to wait. It's already been a week and Im living in a hotel and can't go to school either. I'm a international student here in the U.S and I don't know many people? so that is what a American business services supposed to be ?Desired Settlement: Give me my luggage back as soon as possible!

Business

Response:

A Lost & Found agent tried to contact you. She left a voicemail message please contact via the information left on you voicemail.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed a missed call from them but they didn't leave any voicemail at all. I called them back and nobody pickup the phone and also I left a voicemail to ask them if they could call me back. but I still got no response until now.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This is [redacted] and my complaint ID is [redacted]. I have complained that I had lost my luggage on Megabus. The supervisor from megabus lost and fund department has talked to me last Friday that they found my luggage at Chicago and also she sent a photo of my luggage that was mine I confirmed it. She said she would mail my luggage this Monday. I called her many time this week to make sure that if she mailed it to me or not but she didn't respond at all although her voice mail says they will call me back in 24-48 hours?So is there anyway that you can help please?

Regards,

Business

Response:

An email was sent to inform you that your item is not found…will contact you if item is found …if you would like to dispute please email us at [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The lady called me and said that they found my luggage at Chicago. Why it takes so long to send it back to me? I need my luggage back right now and it's been almost a month can't wait anymore. The attachment is the screenshot that the lady emailed me about my bag.

I have talked to my lawyer about this case if you don't give me back my luggage, my lawyer will contact you.

Regards,

Business

Response:

An agent from our lost and found department will be contacting you again shortly.

Review: On July 17,2013 I [redacted] purchased two tickets, the ticket I needed switched was the trip from [redacted] to [redacted] leaving at 7:15 pm to Friday July 18th at 7:15pm. The tickets was purchased for my son to attend his great grandmother's funeral. At the last minute his employment would not cover his shift. I purchased the tickets not an hour prior to calling and was advised that the tickets could not be switched due to fact it is after 24 hours prior to the orginal bus leaving. I purchased the tickets after 8pm, if this is the case then block the time slot so that consumers would not have to take an financial loss. I purchased the tickets after 7pm. Which means I had to take a loss after I purchased the tickets if a problem arised. I called Megabus back to request speaking to a supervisor and the customer representative refused to get a supervisor. I was advised that could not do no more than what he has done. Now I have to take a total loss on both tickets because I am not able to change the ticket from [redacted] to [redacted].

The ticket reservation # is [redacted] and [redacted]

Megabus needs to change their policies and allow changes with the reservations. [redacted] allows the reservation to be changed with a minimum fee. For Megabus to not allow me to change the reservation created a change reaction. My son will miss his great grandmother's funeral, arrangements family has made for my son had to be cancelled. I had to take a financial loss. No one has money to throw away with Megabus. I want a total refund. I will never recommend or do business with Megabus again. I have a large facebook fan base, I will be posting this on facebook to warn my family and friends.Desired Settlement: I want a full refund placed back on the credit cards used. Megabus has the information to track the cards used. I have given the reservation numbers in my complaint.

Business

Response:

Offered to reschedule client's trip

Review: I received an email a few months ago stating I could trade my reservation in as long as it was between 6 to 24 hours prior to the departure and I was going to be charged a fee. I understand the policy I traded a reservation which the one I paid for was more expensive then the new one and the system processed the reservation. Well today I go on Megabus website to do the same process and now it's telling me I have to pay an extra $6.75 and I donot understand why when the website clearly states I have a credit of $29, if that was not the case why would the website state I have a credit of $29 and the new reservation is only $21 + 6.75=27.75 the $29 credit covers the new reservation. What I want to happen is they don't show a credit if it's really not being credited to the new reservation. Their customer service agent Dana [redacted] was rude, would not explain why I had to pay an additional $6.75, would not let me speak to a manager, and she overtalked me.Desired Settlement: Honor my credit

Business

Response:

The passenger has been refunded $6.75. Please allow 3-5 business days for this to post.

Consumer

Response:

[I accept the results but Megabus need to invest in customer service training for their agents, they are the rudest bunch of individuals i've ever had to encounter in a business. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: During late December I had a trip from New York to Boston at 6:10PM. I figured I could spend the most time with my family and make it back (with some leeway in travel time) to Boston before the T (public transportation) closed. I had arrived at 5:45 to wait in line outside in the cold for the bus. At 6:10 an employee walked up to the line and announced that the bus was stuck in traffic Bronx Expressway and that it would be 45min-1hr late. Immediately after he walks away. Ok fine this stuff happens; New York traffic is bad. An hour goes by; all of the passengers are freezing. The same gentleman walks up; bus is still delayed for another 45min-1hr. At this point bus after bus pulled up for Washington DC and I was wondering if Megabus was ever going to deploy an emergency bus for us. Keep in mind that there are now two bus times that have yet to be serviced: the 6:10 and the 8:10. 8:15 comes along and we're on our way by 8:30 but that is too late. We arrived at 12:45 but the subways are already shut down. I had to take a taxi home since my roommates were asleep and didn't respond.Desired Settlement: $20 refund, check or PayPal, or two free round trips (4 one way trips)

Business

Response:

We need the reservation number to proceed

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

So what is to be done about this? As of right now Megabus is rapidly losing my business based on performance and communication. It seems like headquarters cannot even get in contact with its branches, and I think it is safe to say New York City is one of its major branches considering the number of routes and passengers that go to the city. My trip was on 12/16/13 and was supposed to be at 6:30 but was delayed all the way to 8:30 if that helps.

Regards,

Business

Response:

The client's ticket was refunded and we are offering a one way complimentary ticket also.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I tried calling 24 hours prior to my departure but the phone was off and mega bus was closed. I believe that they should have a 24 hour phone line for consumers to use. Now they are telling me that I called too late but my argument is that the company should have a 24 hour phone service so you can cancel any time and I would like my money back.Desired Settlement: Refund my money back to my card or give me a credit to use later.

Business

Response:

Client is able to reschedule trip

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Poor customer service. Never on time. Customer support line has poor customer service and they hang up on customers. I Will never ride Megabus again. I prefer Greyhound.

Review: I was signed up for a 3:00 bus ride from Madison, WI to Minneapolis, MN on November 22, 2013. I ended up not taking the 3:00 bus. I arrived at the bus stop at 12:30, in hopes of being able to get on the earlier 1:00 bus; however, that bus was over 45 minutes late and overbooked! I was attending the [redacted] concert in St. Paul, MN that night and knew that I was already cutting it close by taking the 3:00 bus. I contacted the customer service number and asked them if the 3:00 bus would be late due to the fact the 1:00 bus was already late and overbooked by 3 seats (I know this because those three people and I made alternate travel arrangements). I was told that the 3:00 bus would most likely be late if the 1:00 bus was late. Assuming your company would take of its clients and not wanting my concert ticket to be a sunk cost, I decided to arrange new travel plans so I would not miss the concert in MN based on what your employee told me. I sent an email to your customer service with my expectations as a result. Your companies response was that my bus arrived at the University stop at 14:58 and departed at 15:16, arriving in Minneapolis at 20:36 - thankfully I didn't wait or I would have missed the concert. I then contacted your complaints department. I was met with the same response, and each time they say your bus was on time, it wasn't overbooked etc. I understand that. I made alternate travel arrangements because when I spoke with your employee about the 1:00 bus being late they told me that the 3:00 bus would most likely be late as well. In addition, I have repeatedly asked to be contacted by phone in my emails and your company keeps sending me the same response that the bus was on time. If your company keeps such good records of where the bus is then why would your customer service tell me the bus would most likely be late when I called on the 22nd? Finally, its a slap in the face to continually ask to be contacted by phone and keep receiving the same email.

Business

Response:

Client will be contacted regarding issue

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. It took to the point of filing a complaint with the Revdex.com to get a phone call and refund, but finally my complaint is resolved.

Regards,

PLEASE AVOID TAKING MEGABUS! I know it's cheap and can actually seem like a good deal IF nothing seriously goes wrong, but overwhelmingly that's not the case. The bad reviews are the norm. Google Megabus and see for yourself. It's simply a VERY CROOKED company. Taking fares for nonexistent bus routes and denying refunds??? It happened to me, too. It was a very late night bus that never showed up. I eventually got to my destination by train the next morning. Needless to say, Megabus refused to issue me a refund but I finally got a refund from my credit card company, but only after resubmitting my dispute claim THREE TIMES (Megabus kept challenging it) and threatening to close my credit card account if they didn't issue a refund. It's impossible to believe that consumer protection agencies and even the Department of Justice aren't aware what these CROOKS are doing. This company is BLAZENLY built on FRAUD! THIS IS EXACTLY WHY WE NEED REGULATIONS!!! To prevent crooks like Megabus from creating FRAUDULENT business models to STEAL from consumers!

Review: By far the worst customer service I have ever experienced. Megabus refuses to take responsibility for their actions causing me to miss a full day's pay. And every time I call I get handed off to an email address who doesn't handle my problem either. At this point its not about a refund. Its about respect and Megabus has showed me very little. I have been hung up on numerous times and denied the opportunity to speak with supervisors.Desired Settlement: Apology and refund

Business

Response:

Client was refunded

Review: I purchased two tickets on June 10, 2013 from Megabus for a trip from [redacted] to [redacted] on July 5, 2013. The bus was scheduled to depart at 1:25 am. I showed up approximately 1 hour before the bus departure and did not see any Megabus personnel at the bus stop. I waited until approximately 1:15 am and then called Megabus to confirm the bus was still scheduled to leave. The Megabus representative stated that the bus was cancelled and that I could file a complaint by emailing their customer service email address. This left all the passengers that were waiting for this bus stranded as this was the last bus Megabus had scheduled to leave [redacted] that night. No notification of bus cancellation was given. The only other bus scheduled to leave [redacted] this night was with [redacted] and the bus was scheduled to leave at 1:30 am. I had to take a taxi ride from the Megabus bus stop to the [redacted] bus stop in order to make the departing bus. The taxi fare was $7.80 and the two [redacted] bus tickets cost $96.90.

I called Megabus to file a complain the next week and received an email response on July 24, 2013 from their customer service approximately one week later asking me to explain why the bus was cancelled. I stated, "The bus was cancelled because it never showed up, there was no Megabus staff at the bus stop, and I called Megabus and the representative told me that the bus was cancelled." On July 31, 2013, I received an email from Megabus asking me to explain the reason the bus was cancelled. I called Megabus and asked to speak with a manager over this issue. The representative stated she could not transfer me to a manager or her supervisor. I responded to the email stating I was unaware of the reason of cancellation and that I will dispute the credit card charges and file a Revdex.com complaint.

On July 31, 2013, I disputed $71.50 with the credit card, which is half of the amount charged since the first trip was made.Desired Settlement: I would like a refund on my credit card for the total amount of $104.70 to cover the charges of the purchase of the new bus tickets and taxi fare due to non-delivery of a purchased service and to cover the charges incurred due to this non-delivery of service, a change in company policy on notification of bus cancellations, a change in company policy on complaint response time, a change in company policy on customer request to speak with a manager, and an apology from the company.

Business

Response:

Customer was refunded

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company did not issue a refund of the requested amount and did not refund any fees associated with booking the bus tickets. Megabus issued a refund in the amount of $70.00 and the requested refund amount was $104.70. I am requesting an additional refund in the amount of $34.70 to cover the differential in the requested amount.

Regards,

Review: I paid for order # [redacted] to travel from Louisville, KY to Chicago, IL at 12:30 a.m. on May 29, 2014. My reservation number is [redacted]. The bus arrived at 3:32 am, which is approximately 3 hours late. I called Mega Bus the next day and was told that the Mega Bus policy states I would receive a refund for the entire $44.50 paid because the bus was late more than 2 hours. I was told that the funds would be credited back to the credit card used to secure the reservation. The credit to my account never happened. I then called Mega Bus and explained my story and was told by their personnel that the bus was only 1 hour late and I would receive a free one-way ticket anywhere, to be used within one year from the incident. I explained again that my bus was 3 hours late. The Mega Bus representative advised me to email my complaint to [email protected]. I emailed Mega Bus twice and they did not address my complaint. The last email sent to Mega Bus was on July 15, 2014. I have copies of all correspondence sent to Mega Bus. I would like to file a complaint against Mega Bus for violating theie own policy. My bus was 3 hours late, and it is not hard to authenticate my story because we arrived in Chicago, IL 3 hours late. Please ask the passengers, the bus was full.Desired Settlement: I would like for my credit card used to pay for this reservation to be credited for $44.50. I would also like the President of Mega Bus to know that the staff and customer service at Mega Bus is appalling.

Business

Response:

Please be advised customer was offered a One Way Comp ticket for the delay in her service. Customer called in stating she wanted a refund agent explained to customer you would only get a refund for a service that is delay 2 or more hours. Our compensation policy is only for services departing a location not arriving to a location. Unfortunately, I will not be able to honor your request for a refund due to our terms and conditions your bus was only delayed 1hr 26min which there is no compensation policy for that amount of time. In this situation our agent offered the customer a One Way Comp ticket so there for the customer is entitle to a One Way Comp ticket which would have to be used with in 1 calendar year from the date issued 5/30/14.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The Megabus Company is not being honest again by saying the bus was 1 hour & 26 minutes late. The bus was three (3) hours late arriving in Louisville, KY on the departure date. My story can be authenticated by contacting the other passengers who also waited outside in Louisville, KY for three (3) for the late arriving Megabus. Revdex.com please investigate my story and you will find it truthful. Again, I am requesting my full refund because the Megabus policies support full refund for the bus arriving three (3) hours late.

Regards,

Business

Response:

Please be advised customer was offered a One Way Comp ticket for the delay in her service. Customer called in stating she wanted a refund agent explained to customer you would only get a refund for a service that is delay 2 or more hours. Our compensation policy is only for services departing a location not arriving to a location. Unfortunately, I will not be able to honor your request for a refund due to our terms and conditions your bus was only delayed 1hr 26min which there is no compensation policy for that amount of time. In this situation our agent offered the customer a One Way Comp ticket so there for the customer is entitle to a One Way Comp ticket which would have to be used with in 1 calendar year from the date issued 5/30/14. My apologies but there is nothing further we will be able to assist this customer with.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The Mega Bus was 3 hours late on my date of departure. I have no reason to make false claims against Mega Bus. There were others waiting outside in Louisville, KY when the Mega Bus arrived 3 hours late. A one-way ticket is not acceptable for this extensive amount of time and lateness. Therefore, I am requesting again, my complete cost of $44.50 to be refunded back to my credit card. I would also like my complaint escalated and thoroughly investigated to authenticate my story.

Regards,

Review: I booked a reservation on the Megabus Website on November 20, 2015. When I got to the payment transaction screen and selected proceed, the website gave me an error message "Sorry your transaction cannot be completed at this time, please try again later" I assumed based on the message that the transaction did not go through successfully and created a new reservation as the website instructed me to do. I found out the next day that both transactions were processed and I was double charged for the reservations. I simply want a refund for one of the purchases. I was told that I should have contacted the company within 3 hours of the error, but did not know until I got a message from my credit card company that the initial reservation was processed. The email address was my daughter's because the ticket was for her. I had my daughter check her email and she said there were two confirmation emails. I was told by Megabus customer service to contact [redacted] regarding the issue. I called them immediately on Nov. 21 (day after) and left two messages and also sent an email in which no one responded.

I then contacted Megabus again informing them of the fact that I didn't get a response from [redacted] and was told that I needed to send an email to [email protected] in which I did and was told there would be no refund even though it was the result of an error on their website.Desired Settlement: I would like a refund of $172.50 the fee I was charged for the initial reservation due to an error with their website.

Business

Response:

I have refunded one ticket at $89.00. Please allow 3-5 business days for this to post.

Review: I sent my mom on a trip to [redacted], and her bag was taken on the bus by an employee since I was not allowed to help her myself. The bus went from [redacted] to [redacted] and when my mom got off of the bus her suitcase was no there. We called and emailed mega bus about her belongings and there response is " We are not able to locate that suitcase. they were not willing to compensate my mom for her clothing and did not want to take any responsibility for its loss.

I am appalled at the very nonschlant attitue about the lose of her things.Desired Settlement: I am requesting $300 for the replacement of her suitcase and articles of clothing.

Business

Response:

An agent from the lost and found department will contact the client

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have tried on numerous occasions to contact them to no avail. Left continuous messages and not one return call other than we can't do anything.

Regards,

Business

Response:

The lost and found department has tried to contact the client but the number provided on this complaint is not in service. An email was sent to the client

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have tried many times to contact them by leaving messages. As well as leaving my phone number.

Regards,

Business

Response:

Please provide me with the phone number you wish to be contacted on in order for us to give you a call and further assist you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and would like to submit a phone number so I can be contacted. [redacted]

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:We spoke on Monday in reference to my case with Megabus. And I am responding in regards to our conversation. Thank you for speaking with me in regard to my case.

Review: I purchased 3 trips on the megabus for my daughter. It left out of [redacted], NC at 6:45am on [redacted]-13 and then went to [redacted] where it left out at 1:30pm and then transfered in [redacted] to go to [redacted] which it arrived at 9 on [redacted]-13 and then left at 10am to its final destination [redacted] and arrived at 6:20pm. My daughter is 16 and was riding with another adult that was way over the age of 18. The driver new this and refused to let my daughter on. We went back and forth for about 15 mins and I decided to call customer service. I spoke with a rep there who told me that yes indeed my daughter was supposed to be allowed on that it did not have to be a parent or legal guardian as the driver had stated. She asked me to put him on the phone I did. She proceeded to tell him I was right that my daughter should be able to ride and he still refused to let her. On your website it states that a child under 16 must be accompanied by an adult 17 or older key word here is adult it does not state a parent or legal guardian therefore she sbould have been allowed to ride. Employees should not be able to disobey the rules put forth by you and on your website. After this irritating mess I then received horrible customer service from the supervisor that the rep connected me with. She wasn't able to do anything for me not even switch my daughter to a later bus instead she kept telling me I could buy another ticket. Really??? Why would I do that when I have already been ripped off. We went round and round and basically there was no solution except I have to email about a refund and wait 3-5 business days to hear something which is plain out pathetic. In no way did they try to make the customer happy instead I feel ripped off and cheated out of money. Also if age requirment is going to be an issue it should be clearly stated on the website not hid where someone has to dig and find it. I am simply appalled at the service I received today and would never purchase from here again..Desired Settlement: Refund in the amount of $106.50 my total costs for a trip that was not honored at no fault of my own.

Business

Response:

Client was refunded

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,