McGrath City Hyundai

Initial Business Response /* (1000, 5, 2015/03/09) */
The customer is not responsible for any charges regarding her previous lease, and has been notified.

Initial Business Response /* (1000, 5, 2015/09/05) */
Contact Name and Title: [redacted] Gm
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathcity.com
[redacted] resolution, here are the results.
We explained to the [redacted] the numbers on his purchase, explained to him the value...

that he received on pricing, features and payment.
We resolved the situation with 4 years of oil changes EQUALING a total of 12 free oil changes .
Customer is happy and thankful of our dedication to our customer service.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/02) */
The owner of the Dealership contacted Mr. [redacted] personally to explain that the Dealership would have no reason to intentionally fail to make the full payoff because making the full payoff is a condition to the Dealership receiving title...

to the trade vehicle so it could be resold. The error was a processing error for which the Dealership apologizes. The Dealership is reimbursing the Customer for the partial payoff made directly by the Customer.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I truly appreciate the fact that Mr [redacted] personally handled the situation. It was done quickly and he resolved the financial problem with ease and accuracy!!

We have ordered parts for the vehicle in order to resolve issues with this vehicle.  Complaint should have been directed at Hyundai Motor Co. but McGrath City Hyundai will do its best to solve the issues.

Initial Business Response /* (1000, 6, 2014/04/01) */
Based on the Customer's request in April, 2013, we endeavored to remove her name from all of our customer marketing lists and we believe her name was removed. The Dealership recently adjusted its customer management software and without...

any intent on the part of the Dealership, the Customer's name may have been regenerated. We will have our software consultants again review our customer marketing lists and will remove the Customer's name. We apologize for any inconvenience. It is the Dealership's distinct intent to comply with the Customer's request. If the Customer receives any other contact from the Dealership, we would appreciate the Customer contacting the Dealership's General Manager, Jody [redacted] at (XXX) XXX - XXXX or by email to [redacted]@mcgrathcity.com and we will immediately rectify.
Initial Consumer Rebuttal /* (3000, 8, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If my name was indeed removed a year ago, it should not have been "regenerated" to begin with. I made this very clear last year when I first complained about this issue that I wanted my email permanently removed from ALL of their databases, which they agreed to comply with. There is absolutely no reason that my email should have rolled over into their new program unless they failed to comply with my request a year ago - which it appears they did. Finding this out just upsets me more.
Final Business Response /* (4000, 10, 2014/04/10) */
The dealership has been working directly with the customer and our vendors to ensure that all of the customer's email addresses have been removed from our system. We have also given the customer the direct line and email of our Customer Care Manager in order to immediately address any other issues the customer may have in the future.
Final Consumer Response /* (2000, 12, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this for the time being. Given that this is the second time I have filed a complaint on two separate occasions for the exact same reason, and was assured the with the first complaint that this would be remedied and it had not, I am not completely confident that this has been resolved. I hope it has. If I ever receive another email from this company again, another complaint will be filed.

Initial Business Response /* (1000, 5, 2014/04/02) */
The $500.00 deposit has been refunded to the Customer. The Dealership apologizes for the delay.

Initial Business Response /* (1000, 5, 2015/06/30) */
Tuesday 6/9 was the first inquiry from Mr. Marasso. Wed 6/10 stated this car was his "first pick" among others he was looking at.He wanted clarification on the pricing on [redacted] a third party site for $12,810, however , on our site...

it was listed at 14,810. Cristian informed him the price would be reduced to 13,100. On Monday 6/15. Mr Marasso told [redacted] he will get back to him. When he called back to leave deposit, the vehicle was being sold. Per our general operating procedure ,predriven vehicles are available on a first come first served basis.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to [redacted] and that is where the car was listed for $12,410.00. At that time I did not know who the dealership was. I had to submit my name and email through [redacted] to get a response from who the dealership was. In looking on [redacted] the same car was listed for the same $12,410.00 price. I was then contacted by somebody from [redacted] and when I told them I saw the ad on both websites, I was told it was a mistake and they would not honor the price, yet the price stayed on those 2 different websites for another week at the same price. When I finally decided to purchase the car, the salesperson told me that HE would call me back to get my deposit (since all parties knew that I lived in [redacted] and needed to drive up to Chicago to take delivery) because he had a customer show up. I had committed to buying the car and was waiting to give my credit card info as a deposit to hold the car to the salesperson but never heard back from him. Almost 3 hours later, I sent the salesperson [redacted] a text, and that was when I was told that somebody was interested in the car. NOT ONCE IN THE WHOLE TIME TALKING WITH THE SALES PERSON OR THE MANAGER [redacted], DID ANYBODY MENTION THAT IF I GAVE A DEPOSIT, THE CAR COULD STILL BE SOLD.
Not only was there an issue with the price of the car on 2 different websites (that McGrath dictates the price to) but, they sold the car that I had already committed to buy, right from underneath me.
VERY POOR BUSINESS PRACTICES AND TACTICS!
And to add insult to injury, their customer service division, called me up 2 weeks after the fact asking if I purchased a car already. When I told them I did and that I would never consider buying from McGrath again, the person had informed me that they would be willing to buy the car I just purchased at a discounted price (because after I took delivery of the car, it looses value) if I would be willing to buy a car from them. After I made it clear that I was happy with the purchase of my new car, he had the nerve to continue by asking if I knew anybody that would be interested in getting a great deal form their dealership????? I hung up on him!
I will tell everybody I know that this dealership is shady in ALL of it's practices!!!!
Final Business Response /* (4000, 11, 2015/07/22) */
We reaffirm our response to the consumer's original complaint. We have taken action to insure that the consumer will not be contacted in the future.

Complaint: [redacted]
I am rejecting this response because:I did receive the $500 check on 27 December 2016, however it was issued on the 23 Dec 2016, when I was informed it was issued 13 Dec 2016.  I shouldn't have to continually ask for the check as it should have been issued the day of the original complaint of 28 Nov 2016.  We can consider the $500 check issued closed.In regards to averaging the services across all vehicles that is a poor response.  Which vehicles, over what period of time, what was the range of expenses, etc.  I want the service records that were performed for the vehicle I purchased.  On the document that stated $1895 for recon fees, it does not disclose this is an average value across vehicles.  I am not paying for reconditioning of other vehicles.
Sincerely,
[redacted]

The $500 check should have been received and appears to have been cashed.  Please let us know if this is not the case.  The reconditioning fee covers all things necessary to prepare the car for sale.  It would cover the full inspection of the vehicle, the detail, oil...

change, replacing any filters as needed,  transporting the vehicle to the dealership as well as any body work or touch up that is needed.  This amount is averaged over all of the vehicles with some being a little more and some being less.  Hopefully this is a better explanation of where the cost comes from.  As stated the $500 has been paid so hopefully this will resolve this issue.

Initial Business Response /* (1000, 5, 2015/06/30) */
Tuesday 6/9 was the first inquiry from Mr. Marasso. Wed 6/10 stated this car was his "first pick" among others he was looking at.He wanted clarification on the pricing on [redacted] a third party site for $12,810, however , on our site it was...

listed at 14,810. Cristian informed him the price would be reduced to 13,100. On Monday 6/15. Mr Marasso told [redacted] he will get back to him. When he called back to leave deposit, the vehicle was being sold. Per our general operating procedure ,predriven vehicles are available on a first come first served basis.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to [redacted] and that is where the car was listed for $12,410.00. At that time I did not know who the dealership was. I had to submit my name and email through [redacted] to get a response from who the dealership was. In looking on [redacted] the same car was listed for the same $12,410.00 price. I was then contacted by somebody from [redacted] and when I told them I saw the ad on both websites, I was told it was a mistake and they would not honor the price, yet the price stayed on those 2 different websites for another week at the same price. When I finally decided to purchase the car, the salesperson told me that HE would call me back to get my deposit (since all parties knew that I lived in [redacted] and needed to drive up to Chicago to take delivery) because he had a customer show up. I had committed to buying the car and was waiting to give my credit card info as a deposit to hold the car to the salesperson but never heard back from him. Almost 3 hours later, I sent the salesperson [redacted] a text, and that was when I was told that somebody was interested in the car. NOT ONCE IN THE WHOLE TIME TALKING WITH THE SALES PERSON OR THE MANAGER [redacted], DID ANYBODY MENTION THAT IF I GAVE A DEPOSIT, THE CAR COULD STILL BE SOLD.
Not only was there an issue with the price of the car on 2 different websites (that McGrath dictates the price to) but, they sold the car that I had already committed to buy, right from underneath me.
VERY POOR BUSINESS PRACTICES AND TACTICS!
And to add insult to injury, their customer service division, called me up 2 weeks after the fact asking if I purchased a car already. When I told them I did and that I would never consider buying from McGrath again, the person had informed me that they would be willing to buy the car I just purchased at a discounted price (because after I took delivery of the car, it looses value) if I would be willing to buy a car from them. After I made it clear that I was happy with the purchase of my new car, he had the nerve to continue by asking if I knew anybody that would be interested in getting a great deal form their dealership????? I hung up on him!
I will tell everybody I know that this dealership is shady in ALL of it's practices!!!!
Final Business Response /* (4000, 11, 2015/07/22) */
We reaffirm our response to the consumer's original complaint. We have taken action to insure that the consumer will not be contacted in the future.

Initial Business Response /* (1000, 5, 2015/09/05) */
Contact Name and Title: [redacted] Gm
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathcity.com
[redacted] resolution, here are the results.
We explained to the [redacted] the numbers on his purchase, explained to him the...

value that he received on pricing, features and payment.
We resolved the situation with 4 years of oil changes EQUALING a total of 12 free oil changes .
Customer is happy and thankful of our dedication to our customer service.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I purchased a 2016 Hyundai Tucson in November of 2015 from McGrath City Hyundai in Chicago. I was never given a second set of keys for my new car. I have been fighting with the dealership for 2 years now in an attempt to get a key. At my most recent oil change, I finally had the opportunity to speak with the GM, ***, who refused to accommodate me. He insists that I pay for the key and labor even though I never, ever got the two set of keys that I should have gotten in the beginning. He was inconsiderate and had no problem using a disrespectful, condescending tone concerning the matter even after I waited for him for2 hours with my toddler only to still not be helpful. The car that I purchased was used for test drives, but I took it because it was the only one they had that wasn’t black or white. So, on top of my femininity, blackness, and ignorance of the car buying experience (first time buyer) being taken advantage of during sales, and paying market value for a technically used car and not being given the second key that was rightfully owed to me, I am being expected to pay $300 plus for the consequences of a salesperson they hired. Even after being rejected all this time, I still continued to patronize the business for routine service of my car and that wasn’t even taken into consideration. I am writing this letter in hopes for this matter to be resolved as soon as possible.

I recently started looking for another car. I went to McGrath Hyundai the first time 8-4-17. I met with the salesman named Marcus. I took a test drive in an Elantra but in the course of my drive I saw the Hyundai Ionic. We went back and forth several times on the phone discussing the car I wanted and what the price would be. I specifically said I would not purchase without incentives. I came in to look the final time on 9/28. I wanted the price in writing so I could think about it. At this time, I was comparing it to the price of a *** Prius. I told Marcus that I would not be interested if they could not discount the car as the car was a new model and no incentives were offered that I qualified for. The salesman wrote out a written estimate for me -
MSRP - $28,680
Invoice - $27,527
minus $835 additional discount
total $26,692 Plus taxes all fees and dealer options
I went in the next morning and left a deposit. I came back with the remainder of the down payment for later that day. The car total was now over $32,000. That was not what it should have been. I did the math, I got the written estimate, I took a photo.. Now, I was being told "I am being completely transparent with you"..., McGrath Hyundai added in $1,495 for something they call a McGrath package. I was never told or given an option, they just tacked on the charge and thought I would pay it. I said it was not on the written estimate, the salesperson left. He came back in and said that I was not making a deal the night before so the written estimate was something that I should not be using. EXCUSE ME, that's exactly why I got the written estimate. If I was going to pay $32K plus I would have looked at another make of car. He came back and subtracted almost $1,000 and said that they would give me this package at their cost. That the 2 free oil changes are not free and someone should pay for them. Honestly, I could not believe what I was hearing. I gathered my things to leave and told the salesperson I do not like what just transpired and I had to leave and think about the purchase. The salesman left me again and then came back maybe 30 seconds later and said the dealership would take off the full charge if it meant I would purchase the car. They HAD to take off that charge as it was never discussed with me as an added charge. The deal was finished and then I was taken to the finance manager, I think his name was Joe. Here I am happy that I am getting the car that I want, happy to get that $1,500 charge taken off and I am taken to the finance manager with zero personality. He immediately starting going through the documents of the deal. The first was an extra warranty, this "extra" warranty costs at the max over $4,000 extra per year financed and then he went through the explanation in 60 seconds. I told him I would want to think about it. He took the warranty form with the prices and options and shoved it under some papers and I never saw it again. We finished signing the documents and then he walked me to the cashier, wait, he did not walk me he walked at least 15 paces ahead of me. No thank you, nothing. I am purchasing a $30,000 car which to me is a lot of money and the Finance manager can't even say thank you. Sorry Finance Manager, I am not dumb and I read things when I sign them. very disappointed that this happened to me. I like the salesman, it was nothing but a good experience up until then. But he needs to call me for a tiny little spot on the car that needs to be buffed out. I am writing this in the hopes that they don't pull this with other customers. This happened to me the first time I tried buying a car 30 years ago and I walked out because the dealer could not explain a $1,000 charge and 30 years later another dealer but the same trick.