McGrath City Hyundai

Initial Business Response /* (1000, 7, 2014/07/03) */
Contact Name and Title: *** *** Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathcity.com
*** City Honda and *** City Hyundai are separate corporate entities, separate Dealerships and separately
managedWe have no knowledge that the customer ever set foot in *** City Hyundai and we have no idea why he would make allegations against *** City HyundaiBecause the customer had absolutely no contact with *** City Hyundai, the Complaint should be immediately withdrawn and removed entirely from your database
Initial Consumer Rebuttal /* (2000, 9, 2014/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the withdrawal of complaint from *** city hyundaiIt was by accident that they were selected from the Revdex.com wesiteI will withhold my complaint for *** city honda though
Thanks

We have been attempting to reach the customer and provide documentation but the customer has been unresponsive to phone calls and email We are willing to give all documentation requested and issue a partial refund

After reviewing this deal we have decided to go ahead and provide the key for this customer. We value our customer service and sincerely apologize that the customer felt taken advantage of. We have scheduled an appointment for Tuesday to have the key done. Thanks

Initial Business Response /* (1000, 8, 2014/10/21) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathcity.com
Regarding case # XXXXXXXX filed by *** ***
Customer called and inquired about the car on 9/29/At that time she
mentioned that she wants the car and she will be in same day by getting a ride from a friendAfter she did not show for the appointment we communicated by phone with her and rescheduled for 10/07/XXXX X:XXamAt that time we asked for a deposit on the car and we told her that we operate by first came first served basisWhen she showed up and we told her that the car is sold, she was very upsetWe offered our apologies and filled her car with gas for inconvenienceThe appointment was confirmed on the night before and our associate checked the availability on our system that showed the car still in stockSince the incident we revised our process and made sure that the appointment setters get real time data from the lot
We are deeply sorry for the inconvenience that we caused and we expressed that to the customer in person and during follow up calls
Yours,
*** ***
Initial Consumer Rebuttal /* (3000, 10, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never confirmed the appointment or set it because I was unsure if I was going to make itI let the lady know I would call back to confirm if I would make it in later
Final Business Response /* (4000, 12, 2014/10/27) */
We apologize again for the incident and we did revise our process in order to improve our customer satisfaction and not have situations like this happen again
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Per customer request we have decided to cancel the deal and return full down payment. Thank you

Initial Business Response /* (1000, 6, 2015/09/29) */
Contact Name and Title: *** *** Gm
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathcity.com
*** *** came into McGrath City Hyundai on 09/24/and resolved any outstanding issues both parties hadShe resigned
with her lender and also called and did her phone interview with them

Initial Business Response /* (1000, 8, 2014/06/30) */
Contact Name and Title: *** *** BDCC Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mcgrathcity.com
Shortly after *** ***'s visit on Saturday, June 14th, he emailed the Customer Care Center and submitted a Revdex.com
complaintThe Customer Care Manager, *** *** contacted him immediately via email and phone call to resolve the situationThe customer agreed to come back the next week to work directly with the General Manager, but decided to purchase another vehicle elsewhere due to the immediate availabilityMr*** has agreed that we rectified the situation with our genuine efforts and Customer Service

Such a dissapointment! What happened to being professional? Suggestive? Honest? Helpful? Any dealer will be more than willing to take Customers in with open hands that have been turned down or not well taken care of by McGrathI purchased a car a month ago and honestly it was ***Auto buying experience should be a great experience, and a Customer should not feeling that he/she is being cheatedBeing a previous customer of McGrath Hyundai and *** my experience should have been more positiveTook a Friend of mine to the dealer to purchase a car and *** ** was absolutely no helpWe did the talking and when asked what were the options he said "what you decide"Informed us that we would get a call back next day, which didn't happen and he decided to finally respond to his voicemails days laterAnother *** dealer *** *** took my Friends trade in, gave him best options that would fit his wallet, kept in contact, kept it professional and he's driving off in a car that he's comfortable paying forMcGrath Hyundai has no intentions of taking care of new customers or previous customers unless they are screwing you overOnly person who makes a difference in that dealer is Christine ** in Service, that woman is the only reason why I'll go into Service at *** ** is always beyond helpful, honest, welcoming, and always top notchI definitely won't refer any friends or family to McGrath sales, otherwise I'd be embarrassedMcGrath Hyundai has a lot to learn about Professional Service which builds strong bonds with customers!

Good morning,

I purchased a 2014 Hyundai Elantra in April of 2014 from McGrath Hyundai located on *** W Grand Ave. Chicago IL 60707. When I purchased the vehicle I also purchased an extended warranty. In September for 2018, my vehicle was totaled out. I went into the dealership to cancel and receive a refund for the remainder of my unused warranty. I provided them with everything requested. (Copy of my title, letter from the insurance company, proof of my mileage at the time of the accident) I have yet to receive a refund. I have been emailing and leaving voicemails and I continue receiving the same response that they’ll update me once they have an update. This should not be taking 4 months to receive a refund for something that I paid for. I have been 4 months without that vehicle. I have tried everything I could and no one I assisting me with this matter. I continue to get a run around in the rare cases when I receive a response.

Initial Business Response /* (1000, 7, 2014/04/07) */
The Dealership would like to apologize for any inconvenience to the customer and her daughterWe have been in contact with the customer regarding this issueWe will be submitting a letter to Transunion asking that the inquiries be
removed from the customer and her daughter's credit

Initial Business Response /* (1000, 5, 2014/04/25) */
The Dealership does have the customer's signed credit application on file and would be willing to show the customerThe dealership has been in contact with the customer in regards to getting her into a vehicle within the parameters of
her existing finance agreement with her bankThe dealership is willing to work with the customer on pricing on other vehiclesWe have tried calling the customer again about other options without success

Initial Business Response /* (1000, 5, 2014/02/20) */
We are pleased to report that we have met with the Customer and have resolved his complaint to his satisfaction
Final Consumer Response /* (2000, 7, 2014/02/21) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
They took off $3,on the price and years of oil changes

I purchased a 2018 Hyundai Tucson in April 2018. I was referred by my sister and she was promised a referral bonus that she never received. They told me she needed to cosign for the car due to my credit. When the paper work was completed, she was the primary purchaser and I was the co-signer (although all of the paperwork is the reverse). Therefore she never got the referral bonus.

Then with the car being purchased in April 2018, my first payment was due June 11th 2018. I have never received anything from the finance company and when I called to validate the information on my application, the rep told me not to pay anything until the financing has been completed. I then received a phone call from the Finance Manager, Angelo Liouimi, on July 13th stating that they dropped the ball and forgot to complete the paperwork. He told me that they were going to pay the first month of my car note because of that. I informed him that it was now 2 car payments past due and he stated that he was aware and they would pay it. They have not paid the 2nd payment that was due on July 11th. I have been trying to get this resolved and have not heard from anyone. This has adversely affected my credit score with the late payment reporting AND with me being affected by the government shut down, I can't have my payment pushed to the back of my loan because I am late.

I visited this location with the intent on purchasing a [redacted] the only one that was there for my daughter, I was given to a salesman by the name of Jerry, that informed me a day later that he didn't think the deal could get done, I explained to him that I was already approved at [redacted] but she wanted the car she saw there, after taking to the General Manager by the name Of Jeremy, he informed me that he couldn't see why they wouldn't approve me, true enough I have a lot of auto loans but the are all being paid, he said that he could get it done, after several phone calls with "Jeremy" and faxing of all documents, he made it clear to me that the car was indeed a go, and All I had to do was come in and sign the documents ,and that he would be out of town when I came to pick it up, Jerry called me on Saturday and made sure that we knew that he would be there at 1:00 so that we could come by on Monday at 1:30pm I called and spoke to "Mike the new car Manager,and made him aware that I was coming in early because I had something to do, he stated that I had to wait for Jerry, this was 11:27pm.We waited my daughter and I until 1:00pm when Jerry Came in, when he got there , he told me that he only had the contract I stated that's all you should have because all I have to do dis sign, he left out the office, came back and stated that they couldn't find the paper work what paper work??? I responed, He says Jeremy didn't leave anything and he's gone to vegas, there shouldn't be any paper work because the deal is done! was my reply, he walks out again.. then in comes MIke. he states Jeremy must of locked the documents in his draw. so again "there shouldn't be any documents" then he says we just need to get in his drawer" then in walks Abel the used car manager " well [redacted] is asking for allthe paper work again" really! I just cant believe that Jeremy would leave and not leave anything with you guys,I can get anything you need, he respond : they want to know what happened with the other car " it was totaled! well they need to see the pay off letter" they have the payoff letter because the car was with them, and they have everything, they already approved the deal per Jeremy" well they need 2500.00 down" he says..well we have it! but Jeremy said that we only had to put down 2000.00 and that we could pay 1000.00 and he would give us 27 days to pay the rest.. " well no the bank wants it all today" me OK..we got it.. then Jerry comes back in the room and sits down I don't know whats going on" then another employee walks by and says to Jerry "where are the keys to the [redacted]? Jerry responed "Why? because its Sold" he says, Jerry gets up and walks out.. they leave us in there for ove an hour never comes back, then in walks someone I knew name Troy, and we tell him what happened, he goes out and comes back in and asks us is there anything else we see in the lot we like come on lets go take a look, my daughter didn't like anything they had because she had her mind set on that car that she was suppose to have, while we were in our way back we seen then dark white man get inside the [redacted] and drive away, we were there for 5 hours and no even apologized or said anything to us, before we left I confronted the use card manage Abel about the way we were treated and that I didn't appreciated being treated that way , at no one even told us the car was sold and why would you sale a car that someone is already here to sign and pick up.and then fed us all this BS about paper work, money etc when you knew the car was sold, and its your job to tell us not Troy, he had nothing to do with any of this, because he stated that he thought we knewm he thought Troy told us, this was the worst customer service I have ever had, and I feel like I was racially profiled! I am going to write reviews, and also talk to the owner of Mcgrath as well as Jeremy when he returns on Friday.I may just sue them! that's how mad I am right now.. and I just want them to know that I went right back to [redacted] And She (my daughter) was able to get the car she wanted! thanks but no thanks!

Initial Business Response /* (1000, 5, 2014/11/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mcgrathcity.com
we are pleased that we have been able to resolve the complaint to the customer's satisfaction.
[redacted]

Initial Business Response /* (1000, 6, 2015/09/29) */
Contact Name and Title: [redacted] Gm
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathcity.com
[redacted] came into McGrath City Hyundai on 09/24/15 and resolved any outstanding issues both parties had. She resigned with her...

lender and also called and did her phone interview with them.

Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathcity.com
The requested work was quoted as an entire job not a hourly rate. We utilize All Data, an industry standard, for quoting flat rate...

work. We used two technicians to perform the work as the customer was waiting in the customer lounge for the repair to be completed. See attached letter to customer explaining method used to bill invoice. We have offered two complimentary oil and filter services for the misunderstanding.

I have reached out to [redacted] and have resolved her complaint. She is pleased with our resolution and explanation in regards to her concerns. For further questions feel free to contact [redacted] General Manager at [redacted].

We have settled with customer on a refund check of $527.19 plus the second set of keys.  Since the vehicle is financed the check will be mailed to lender.