This does not solve my issue. When I tried to cancel the service earlier and explained what happened, *** ** still held me responsible for the early termination feeI cannot afford another mistake at this time
On September 10, *** *** was informed that they will not receive the $application fee due to it being non refundable as printed on the order form that the customer has signed
*** *** was contacted by the owner of the company and informed that the customer's original order form that they signed states that they will not receive anything outside of the global promotion offered by ***The customer's complaints were taken into consideration and they have been
informed that they signed the order form agreeing to just the global promotionsWe have offered a month of service as well a buyout of their contract with their previous providerWhile attempting to explain the procedure of how we can credit the customer these offers the customer voluntarily disconnected the call
A refund of $50 has already been processed and check sent on August 09, 2017. If you have any further questions please do not hesitate to contact our office at [redacted]
I do accept the response from the comapny. I have asked several times now to be put in touch with our sales agent and the company refuses. This should not be this difficult. Apparently they are running some kind of scam it seems.
After reviewing the document we have noticed that the rep did quote you accurately. When you combine your DIRECTV with your CenturtyLink your combined bill would have dropped down to the estimated $83. As for the second year, DIRECTV and ATT has made some price changes to DIRECTV that has effected all DIRECTV customers, and unfortunately that is out of our control. Lastly, the work order outlines that you will have the premium movie channels for a total of three months at no charge. If there is anything else that we can help with, please never hesitate to reach out to us at our toll free number: ###-###-####.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Reached out to the customer at [redacted] unfortunately there was no answer. A voice message was left for the customer to call us back at their soonest convenience. We will call the customer again tomorrow in hopes to reach the customer.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Diane W[redacted] was called at [redacted] in regards to this complaint. Informed the customer that we are unable to give a two year price lock without an [redacted] product, as that is the promotion. Customer said she has tried to cancel off of the basis of being offered something that is unable however...
DIRECTV corporate would not let her out of the contract. Informed Diane W[redacted] that she would have to provide DIRECTV the order form and she would be let out of the contract, she said she does not have time for that. We also tried to see if another form of internet with [redacted] would work for her, however the speed would not suffice as she works from home. Unfortunately there is nothing further that can be done, unless the customer choose to provide proof to DIRECTV corporate.Tell us why here...
A check in the amount of the [redacted] services has been sent via check, and should arrive any day within the week. Also [redacted] will credit the customer's bill within two to three billing cycles for the reimbursement of the upgrade to wireless. Should the customer have any further questions they may...
The order form that was signed by the customer is accurate and attached. The order form discloses that we are a subsidiary to DIRECTV along with stating that "signing acknowledges that all pricing, promotions and equipment are contingent upon the credit risk factor generated by DIRECTV and its...
Telco partners." Therefore the customer has agreed to everything in the order form. Samantha mentioned that they were to get Unlimited [redacted] data, which is available but, not free, the order form does not state that it is free, and if it was it would be determined through [redacted] a DIRECTV Telco partner. In regards to the $124 charge by [redacted] that is a charge that was determined by [redacted]. The order form also states "Installation, activation, shipping, and handling fees may apply for new home phone and internet services." Next the customer never paid a deposit but a non refundable application fee, which is outlined in the order form. Again, all that was promised to the customer was in fact delivered and the customer was aware of exactly what they were getting as per their signature at the bottom of the order form, along with our office's number. Lastly we have decided to reimburse the customer's non refundable application fee. The customer will receive this via [redacted] Quickpay within 2 weeks.
We have reached out to [redacted] at [redacted] to inform them that will refund the $50. However there was no answer and a voice message was left asking [redacted] to call us at their nearest convenience.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I talked to Patrick [redacted] and he said I will receive a check in the mail within 30 days from today, October 25th 2017.Thank you!
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have refunded the expedited installation fee as well informed [redacted] of the refund. Steven will receive this refund via check that will be delivered in the mail within 30 days.
I will not accept this! As I told the owner we don't know what the codes mean that were written on our order! The salesman job is to explain the contract and what is written on it! It has been applied by 3 different people with this company that we are lying to them! I have wasted hours trying to get a resolve for it to go no where! I was told it is my responsibility not the salesman job to make sure everything is written down! I can now understand why all the reviews on the Revdex.com are negative and the complaints are the same as mine so add my name to list of negative reviews! Nobody has called to offer a resoultuion to this issue!
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The payment is pending in my account and when it has gone through I will consider this complaint resolved.
Regards,
[redacted]
Before the installation of services the technician reviewed the installation with the customer. Post installation the customer signed off on the work order approving the installation. Along with the application stating that the application fee is non-refundable, services were also rendered. The application fee will not be refunded.
This does not solve my issue. When I tried to cancel the service earlier and explained what happened, *** ** still held me responsible for the early termination feeI cannot afford another mistake at this time
On September 10, *** *** was informed that they will not receive the $application fee due to it being non refundable as printed on the order form that the customer has signed
*** *** was contacted by the owner of the company and informed that the customer's original order form that they signed states that they will not receive anything outside of the global promotion offered by ***The customer's complaints were taken into consideration and they have been
informed that they signed the order form agreeing to just the global promotionsWe have offered a month of service as well a buyout of their contract with their previous providerWhile attempting to explain the procedure of how we can credit the customer these offers the customer voluntarily disconnected the call
A refund of $50 has already been processed and check sent on August 09, 2017. If you have any further questions please do not hesitate to contact our office at [redacted]
I do accept the response from the comapny. I have asked several times now to be put in touch with our sales agent and the company refuses. This should not be this difficult. Apparently they are running some kind of scam it seems.
After reviewing the document we have noticed that the rep did quote you accurately. When you combine your DIRECTV with your CenturtyLink your combined bill would have dropped down to the estimated $83. As for the second year, DIRECTV and ATT has made some price changes to DIRECTV that has effected all DIRECTV customers, and unfortunately that is out of our control. Lastly, the work order outlines that you will have the premium movie channels for a total of three months at no charge. If there is anything else that we can help with, please never hesitate to reach out to us at our toll free number: ###-###-####.
[redacted] [redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Reached out to the customer at [redacted] unfortunately there was no answer. A voice message was left for the customer to call us back at their soonest convenience. We will call the customer again tomorrow in hopes to reach the customer.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Diane W[redacted] was called at [redacted] in regards to this complaint. Informed the customer that we are unable to give a two year price lock without an [redacted] product, as that is the promotion. Customer said she has tried to cancel off of the basis of being offered something that is unable however...
DIRECTV corporate would not let her out of the contract. Informed Diane W[redacted] that she would have to provide DIRECTV the order form and she would be let out of the contract, she said she does not have time for that. We also tried to see if another form of internet with [redacted] would work for her, however the speed would not suffice as she works from home. Unfortunately there is nothing further that can be done, unless the customer choose to provide proof to DIRECTV corporate.Tell us why here...
A check in the amount of the [redacted] services has been sent via check, and should arrive any day within the week. Also [redacted] will credit the customer's bill within two to three billing cycles for the reimbursement of the upgrade to wireless. Should the customer have any further questions they may...
call us at [redacted].
The order form that was signed by the customer is accurate and attached. The order form discloses that we are a subsidiary to DIRECTV along with stating that "signing acknowledges that all pricing, promotions and equipment are contingent upon the credit risk factor generated by DIRECTV and its...
Telco partners." Therefore the customer has agreed to everything in the order form. Samantha mentioned that they were to get Unlimited [redacted] data, which is available but, not free, the order form does not state that it is free, and if it was it would be determined through [redacted] a DIRECTV Telco partner. In regards to the $124 charge by [redacted] that is a charge that was determined by [redacted]. The order form also states "Installation, activation, shipping, and handling fees may apply for new home phone and internet services." Next the customer never paid a deposit but a non refundable application fee, which is outlined in the order form. Again, all that was promised to the customer was in fact delivered and the customer was aware of exactly what they were getting as per their signature at the bottom of the order form, along with our office's number. Lastly we have decided to reimburse the customer's non refundable application fee. The customer will receive this via [redacted] Quickpay within 2 weeks.
We have reached out to [redacted] at [redacted] to inform them that will refund the $50. However there was no answer and a voice message was left asking [redacted] to call us at their nearest convenience.
[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I talked to Patrick [redacted] and he said I will receive a check in the mail within 30 days from today, October 25th 2017.Thank you!
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have refunded the expedited installation fee as well informed [redacted] of the refund. Steven will receive this refund via check that will be delivered in the mail within 30 days.
I will not accept this! As I told the owner we don't know what the codes mean that were written on our order! The salesman job is to explain the contract and what is written on it! It has been applied by 3 different people with this company that we are lying to them! I have wasted hours trying to get a resolve for it to go no where! I was told it is my responsibility not the salesman job to make sure everything is written down! I can now understand why all the reviews on the Revdex.com are negative and the complaints are the same as mine so add my name to list of negative reviews! Nobody has called to offer a resoultuion to this issue!
Due to no services being rendered we will refund the expedited installation fee of $50.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The payment is pending in my account and when it has gone through I will consider this complaint resolved.
Regards,
[redacted]
Before the installation of services the technician reviewed the installation with the customer. Post installation the customer signed off on the work order approving the installation. Along with the application stating that the application fee is non-refundable, services were also rendered. The application fee will not be refunded.