Martins General Building Service

Thank you for allowing us the opportunity to respond to this concern.  We will investigate the complaint, and will facilitate our prepared resolution directly with [redacted] to ensure that we can satisfactorily close the matter.  Representatives of the appropriate department will...

contact [redacted] in order to facilitate an expeditious closure to the matter.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization.  At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose once a resolution has been proposed.If I may be of further assistance, please contact me at your earliest convenience. Thank you again for the opportunity to resolve this matter.   Sincerely,Caroline S[redacted]Vice President, Student ServicesAmerican Public University System   Tell us why here...

We reached out to [redacted] to reinvestigate her request. If she is able to provide documentation that supports her appeal, we will be able to appropriately consider her request. We will continue to work with her to attempt to resolve her concerns.In accordance with the Family Educational Rights...

and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,Caroline SAssistant Provost, Student Services American Public University System

Thank you for the opportunity to respond to this complaint. The Finance Department has worked to respond directly to [redacted] regarding her concerns related to her funding. We believe this outreach will address her concerns and provide the clarity necessary to resolve them.In accordance with the...

Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we will encourage her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,Caroline S[redacted]Assistant Provost, Student ServicesAmerican Public University System

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Issue 1: APUS Professor denies my 60 extension request for English 102. The reason for the request was that I had a sick family member, worked extended hours under full-time employment, and lost a week of study over the Christmas holiday. Issue 2: APUS Professor Rick Wooten for History 101, and APUS Professor Brian S[redacted] for Math 302 both denied by extension request 2 weeks into the coursework which began on Feb 06, 2017. Reason: I requested the extensions as I had two family members pass in early February, and my spouse was also having a complicated pregnancy. I was also having excessive work hours. These request by both professors were denied. The courses continue as I fall behind and eventually the end of the courses are here which are April and May respectively. Again my request for both professors to grant extensions was denied. During this time I had to appeal the denied request. Eventually, I'm approved for a 60-day extension for History and not Math; However, after having to argue my circumstance, I then only receive 51 of 60 days as that counts during the appeals process. The course content was never unlocked in which case I still had ongoing issues and had to request a special circumstance extension. Which was denied after submitting 3 discharge papers from the hospital, 2 vet emergency statements, then my wife delivered my child and explaining the situation in great detail. Closing statement: It disgusts me how a University has the power to take your money and employee professors who have no compassion or desire to truly help a student achieve academically (At the minimum bet understanding of difficult circumstances). This is an issue I'm certain that no one wants a part in. I feel as though they have cheated me out my education, and they failed to truly assist me in said efforts. I'm not asking for special treatment, but simply what I have paid for and be approved for the full time allowed for these said courses as it is a total of 150 days give said circumstances. With this information, I hope APUS will reconsider their policies and procedures for future students, as well as hire more compassionate and inspired professors.Complete the English 102 course, or retake the course at no cost with an R in place my grade of F until the course is completed. Complete the History 101, Math 302 course that started in February within the allotted time excluding time wasted during the appeals process and getting this issue resolved. Termination of Professor Rick W[redacted] at APUS due to emotional distress, poor business/educational judgment, and lack of professionalism. [redacted] APUS should change the way professor's lock assignments and exams and these should be unlocked for the duration of the extension without requiring the request be made as well as not include the appeals time in the extension itself, but rather start the 30, 60, or special extension at the approval date as students currently lose those days.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, But I am still waiting for both the information in your computers on the person who stole my identity and committed a federal crime against me and payment  of your bill for participation in the said crime.
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:A full refund of ALL student loan funds dispersed in September 2016 is the ONLY acceptable outcome. American Public University does not need additional time to "research" this matter. The school simply needs to refund my student loan money for the complaint to be resolved.
Regards,
[redacted]

Revdex.com Complaint Resolution   Revdex.com-[redacted]   Customer Information: [redacted] Laurel, MD  20707 Daytime Phone: ###-###-#### E-mail: [redacted].[redacted] Today’s Date:  May 12, 2016  ...

•           Date complaint was received by Caroline S[redacted]: May 2, 2016   Complaint forwarded from the Revdex.com:   Customer’s Statement of the Problem: I have been enrolled in this school since 2012. During this time, my life has had many ups and downs. The lack of no teaching position, making minimum wage to make ends meat, the lost of immediate family ones, etc. You need a 3.0 to have satisfactory academic progress, but one of my courses, I received a C+ in their Powerful Technology Applications for the Active Learning Environments class. which then in turn made my gpa a few semesters later to be a 2.96. I as stated, filed a SAP form to appeal my denial of financial aid since I did not have a 3.0..they required me to show physical proof from 2013 (mind you this was 2014 or late 2015) whether it was a death certificate, a note from work, etc. I feel as though with me being technically 1 class away from receiving my Master's degree and only .04 away from a 3.0 gpa, I feel as though I should be given another chance to do good without having to pay $1100 out of my own pocket. (all of my undergrad and graduate work has been paid for by financial aid). Why have 33 graduate credits and not have a full Master's degree? I do not have $1100 to just to give to this school when 100% of my aid has come from the government. I know that it is my fault I received the grade I did back in 2013, but to have written proof from a doctor, lawyer, or employer about my personal issues is a little farfetched. Desired Outcome/Settlement:  To waive my SAP and make me fully eligible to receive federal student aid (if not half time amount) so I can attend a class to make my gpa a 3.0 so that I can enter my final class so I can graduate ! Desired Settlement: Refund    University’s Response:   Thank you for allowing us the opportunity to respond to this concern.  We have investigated the complaint, and will facilitate our prepared resolution directly with Ms. [redacted] to ensure that we can satisfactorily close the matter.  In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization.  At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose.   If I may be of further assistance, please contact me at your earliest convenience. Thank you again for the opportunity to resolve this matter.     Sincerely,   Caroline S[redacted] Assistant Provost, Student Services American Public University System     Tell us why here...

Thank you for the opportunity to respond to this concern again. We are actively working with [redacted] to address his concerns. His is aware that additional research is being conducted and that we will be back in touch with him as we identify solutions.
In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share details regarding university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose.

Thank you, again, for the opportunity to resolve this matter.

Sincerely,

Caroline S[redacted] VP, Student & Alumni Services
American Public University System

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:One of three things has happened.A. The United States Parcel Service failed to deliver the requested document which is unlikely given experrience with USPS and volume of corresponsence successfully delivered in a timely manner to the Federal courts.B. Someone in the APUS office failed to deliver it to Mrs. S[redacted] (Most likely scenario despite the fact it had her name on both the envelope and the letter.)C. Mrs. S[redacted] blatantly lied to the Revdex.com to cover up the institutions blatant negligence and misconduct. P.S. The unreasonable requests for a terribly extended period of time while egregious human rights abuses continue are getting absurd. The letter has been provided twice once via USPS and once from a permanent email account and static ip address. I am not in an office. I do not have an office. I do not have a home. Everything is broken and falling apart. It would not be, had a US Senator and the President not stolen everything to go get high and been vandalizing everything for the last eight years. We are discussing enormous organizations and institutions preying on the most vulnerable and this is just another example. I have just tried a hundred different ways to change the file format, take a screenshot, print, sign, and reattach the file in the alotted 30 minutes to respond and am afraid it is impossible given the current facilities. Every day this goes on I am losing a fortune in capital gains while living in abject poverty and misery struggling to survive. It's been nearly a decade and the rude, sick, irresponsible child I disciplined is making millions and doing absolutely nothing of value and in fact causing considerable harm to the American people. I have survived a twenty year reign of terror and been tortured twice, once while seeking political asylum from the ongoing crimes perpetrated by the highest offices of the United States government. As I stated previously I have multiple confessions from the Solicitor General. I can put another letter in the mail this afternoon. However, what good will it do if it conveniently never arrives nearly two months later when we all know it should not take more than three days.
Regards,
[redacted]

We are attempting to reach [redacted] with a solution that we believe will help him understand the title IV federal requirements that American Public University System (APUS) must follow. We hope our proposed solution will resolve his student aid funding issue to his satisfaction. We will continue to...

reach out to him to share the resolution with him.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,Caroline S.Assistant Provost, Student Services

Thank you for allowing us the opportunity to respond to this concern.  We will investigate the complaint, and will facilitate our prepared resolution directly with [redacted] to ensure that we can satisfactorily close the matter.  Representatives of the appropriate department...

will contact [redacted] in order to facilitate an expeditious closure to the matter. In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization.  At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose once a resolution has been proposed. If I may be of further assistance, please contact me at your earliest convenience. Thank you again for the opportunity to resolve this matter.   Sincerely, Caroline S[redacted] Vice President, Student Services American Public University System Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The financial team at APUS has NOT been in contact with me and has yet to respond to the latest email that I have sent them regarding this complaint. Instead they have again placed my account with a third party. 
Regards,
[redacted]

Thank you for allowing us the opportunity to respond to this concern.  We have investigated the complaint, and will facilitate our prepared resolution directly with Ms. [redacted] to ensure that we can satisfactorily close the matter.  Representatives of the appropriate department are...

attempting to reach her via telephone and email in order to facilitate an expeditious closure to the matter. In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization.  At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose.   If I may be of further assistance, please contact me at your earliest convenience. Thank you again for the opportunity to resolve this matter.     Sincerely,   Caroline S[redacted] Assistant Provost, Student Services American Public University System

Good morning, thank you for your email.  I have received Mr. [redacted]’s response to the complaint, as well. To date, APUS does not have the proper information release documentation from Mr. [redacted].  We have shared the document and required steps and he has not followed them.  If we receive the proper documentation, we will be back in touch with additional details regarding his time at APUS. Thank you, Caroline  Caroline S[redacted] | Vice President, Student Services American Public University SystemAmerican Military University | American Public University10110 Battleview Parkway, Suite 114, Manassas, VA 20109703-396-6428 | cs[redacted]@apus.edu | www.apus.edu

To whom it may concern,Thank you for the opportunity to respond to this complaint. The Finance Department is working to respond directly to [redacted] regarding her concerns related to her funding. We believe this outreach will address her concerns and provide the clarity necessary to resolve...

them.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we will encourage her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,Caroline S[redacted]Assistant Provost, Student ServicesAmerican Public University System