Martins General Building Service

Thank you for allowing us the opportunity to respond to this concern. We have investigated the complaint, and we consider the matter to be closedIn accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a
third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so chooseIf I may be of further assistance, please contact me at your earliest convenienceThank you again for the opportunity to resolve this matter. Sincerely, Caroline S*** Vice President, Student Services Tell us why here

To whom it may concern,Today’s Date: February 12, 2016• Date complaint was received by Caroline S***: February 3, 2016Customer’s Statement of the Problem: School will not let my wife back into school because I refuse to give them more medical information about meThey have violated the hippa law
by even requesting information on me and my doctors and inquiring about my health which is none of their businessI also believe this can be a former of discriminationI want them to correct their mistakes about my wife and apologize to me.Complainant’s Desired Outcome/Settlement: Desired Settlement: Contact by the businessUniversity’s Response: Thank you for the opportunity to respond to this complaintWe have made an effort to contact the student referenced in this complaintTo date, we have not received a response.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release and are not able to disclose details with the complaintant.If I may be of further assistance, please contact me at your earliest convenience.Sincerely,Caroline S*** Assistant Provost, Student Services American Public University SystemThank you for the opportunity to respond to this complaint. Please let me know if there are any questions.Sincerely,Caroline S*Assistant Provost, Student ServicesAmerican Public University System

To whom it may concern:Thank you for the opportunity to respond to this complaint. Please let me know if there are any questions.Caroline S*Assistant Provost, Student ServicesAmerican Public University System Thank you for the opportunity to respond to this complaintVarious
university departments have worked together to prepare information for *** ***Two representatives will be reaching out to *** *** today to explain the answers to her questions and to address her issues with her student loans and her experience in the classroomWe believe this will address her concerns.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:While I did agree to receive email, telephone, and or USPS communication from a Vice-President @ the University, none has reached out to me thus far - except now here on the Revdex.com PlatformWhy should it take me having to file a complaint with the Revdex.com to get a Vice-President to acknowledge my existence and to acknowledge my concern? It should never have gotten to this pointWhen will the University send me a full retroactive refund check in the amount of $6,020.00? There isn't much else to discuss other than that finalityThank you!
Regards,*** ***

We have attempted to reach *** *** via phone and email. We will continue to reach out to him to offer information regarding a proposed solution that we hope will resolve his student aid funding issue to his
satisfaction.
If I may be of further assistance, please contact me at your earliest
convenienceThank you for the opportunity to resolve this matter.
Sincerely,
Caroline S***
Assistant Provost, Student Services
American Public University Systems

To whom it may concern:Thank you for the opportunity to respond to this complaint. I have confirmed that the Appeals Office has been in touch with *** *** regarding his options and next stepsWe are happy to assist with any additional questions or needs he may have and look forward to
working with him on a potential resolution to his concerns.Sincerely,Caroline S*VP, Student & Alumni ServicesAmerican Public University System

Thank you for allowing us the opportunity to respond to this concern. We will investigate the complaint, and will facilitate our prepared resolution directly with *** *** to ensure that we can satisfactorily close the matter. Representatives of the appropriate department will
contact *** *** in order to facilitate an expeditious closure to the matterIn accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose once a resolution has been proposedIf I may be of further assistance, please contact me at your earliest convenienceThank you again for the opportunity to resolve this matter Sincerely, Caroline S*** Vice President, Student Services American Public University System

Thank you for allowing us the opportunity to respond to this concern. We have investigated the complaint, and will facilitate our prepared resolution directly with *** *** to ensure that we can satisfactorily close the matter. In accordance with the Family Educational Rights and
Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so chooseIf I may be of further assistance, please contact me at your earliest convenienceThank you again for the opportunity to resolve this matter. Sincerely, Caroline S*** Assistant Provost, Student Services American Public University System Tell us why here

Good Morning, I am sorry to see that we were unable to satisfy this concern with our initial outreach. I can confirm that our practices are in line with Federal requirements; Financial Aid is strictly dictated by important bodies of compliance, such as the Department of Education. We must comply with those policies and regrettably have no ability to amend them or make exceptions to what is required of us. We are reaching back out to offer addditional information and support to this student shortly, and appreciate your follinformation.Sincerely,Caroline S*Assistant Provost, Student ServicesAmerican Public University System

Good morning, Thank you for sending this additional information. We will work with the student directly to further discuss, add clarity, and help present the options that are available so that we can help close this case expeditiously. We appreciate the opportunity to help resolve this concern.*** ***

Thank you for allowing us the opportunity to respond to this concern. We will investigate the complaint and will facilitate our prepared resolution directly with *** *** to ensure that we can satisfactorily close the matter. Representatives of the appropriate department
have been in touch with the student and are addressing his needs.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose once a resolution has been proposed.If I may be of further assistance, please contact me at your earliest convenienceThank you again for the opportunity to resolve this matter. Sincerely,Caroline S*Vice President, Student & Alumni Services American Public University System

Thank you for allowing us the opportunity to respond to this concern. We will facilitate our prepared resolution directly with *** *** to ensure that we can satisfactorily close the matter. Representatives of the appropriate department will be conducting research on the matter,
and will be contacting him to facilitate an expeditious resolution and provide all necessary information. We take all cases of fraud concerns very seriously, as well as the sensitivity of each individuals personal circumstances, but there are many components necessary to facilitate a resolution to such a critical concern and we want to do so efficientlyIn accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. Though this is a case of identity concern, we want to ensure we respect all privacy boundaries and hope that *** *** will share the resolution with you as he sees appropriate. If I may be of further assistance, please contact me at your earliest convenienceThank you again for the opportunity to resolve this matter. We will be touching base with *** *** soonSincerely, Caroline S*** Assistant Provost, Student Services American Public University System Tell us why here

Thank you for the opportunity to respond to this complaintThe university has been in touch with *** *** in response to her concerns a number of timesWe will continue to try to address *** ***’s questions in accordance with our policies and the regulatory standards that we are excpected
to follow in regard to student identification, admissions expectations, and financial aid requests.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience.Sincerely,Caroline S*Assistant Provost, Student ServicesAmerican Public University System

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have made numerous inquries before filing this complaint and recieved similiar or vague answers Specifically no one has been able to tell me why they allowed me back into the program only to dismiss me after earning two A's I recieved one followup email since I intiated this complaint it was vague and never really addressed any of my concerns and told me they were charging me additional fees I enrolled at APUS/AMU because of there supposed support for military Soldiers, my situation was unique but I was setup for failure from the startNow I am being contacted by a collections agency for fees and such I never used Again I would like an apology from the President for allowing his school to mislead me regarding my re-enrollment and for them to drop the fees they are charging me for services I never used.
Regards,
*** ***

Thank you for allowing us this follopportunity. We have requested that the appropriate department facilitate a dialogue directly with *** *** to ensure that we can satisfactorily close the matter. They will touch base with *** *** shortly to provide clarity and further helpful informationIn accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides a proper written authorization waiver. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose once a resolution has been providedIf I may be of further assistance, please contact me at your earliest convenienceThank you again for the opportunity to resolve this matter. Sincerely, Caroline S*** Vice President, Student Services American Public University System Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They put my account in good standing and I have a zero balance
Regards,
*** ***

Good afternoon, I am happy to clarify our response. We do not require the student to send a signed FERPA release for the purpose of resolving her complaint, however, in order for us to share the details of her records with the Revdex.com we cannot do so without a privacy release that authorizes us to do so. This is to remain compliant with Federal privacy best practices We intend to continue reaching out to the student directly with the details of our proposed resolution, which we hope will be satisfactoryA representative from our Financial Aid Department indicates that they attempted to reach the student via telephone unsuccessfully, but will attempt to do so again and follow up with a written summary of our proposed resolution. The student should monitor her email and primary phone for updates, and we hope to close this matter positively and as quickly as is possible independently so that we do not infringe on the student's privacy rights Warmest Regards

Thank you for allowing us the opportunity to respond to this concern.  We have investigated the complaint, and will facilitate our prepared resolution directly with [redacted] to ensure that we can satisfactorily close the matter.  Representatives of the appropriate department are...

researching the details of this matter, and will reach out to her directly in order to facilitate an expeditious closure to the issue. In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization.  At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose. If I may be of further assistance, please contact me at your earliest convenience. Thank you again for the opportunity to resolve this matter.   Sincerely, Caroline S[redacted] Assistant Provost, Student Services American Public University System Tell us why here...

Thank you for the opportunity to respond to this concern. We have investigated the complaint and will facilitate our prepared resolution directly with [redacted] to ensure that we can satisfactorily close the matter.
In accordance with the Family Educational Rights and Privacy Act (FERPA),...

APUS cannot share details regarding university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose.

Thank you, again, for the opportunity to resolve this matter.

Sincerely,

Caroline S[redacted] VP, Student & Alumni Services
American Public University System

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
From: Revdex.com of Metro Washington DCDate: Wed, Sep 6, 2017 at 9:53 AMSubject: Fwd: Second Email: Follow-up of Compliant: Complaint #[redacted]To: [redacted] Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] Date: Tue, Sep 5, 2017 at 7:43 PMSubject: Second Email: Follow-up of Compliant: Complaint #[redacted]To: [email protected] Revdex.com:I recently received a response by the American Public University in regards to my complaint, and this response is included in this email. They now claim that IT 500 course is not usable due to it being awarded for another course at APUS ([redacted] Management Information Systems.). Also, they claim that they have to evaluate my [redacted] (Operations Management) course from [redacted] to see if in fact I can receive credits, and if the [redacted] (Business Economics) at [redacted] University transfers for their Business Economic course required (both APUS and [redacted] are both certified by the Higher Learning Commission).  Additionally, APUS claims that the [redacted] course was deactivated because of new certification requirements and new course descriptions. Please check to see if the statements they claim in their response email is true. The email is sent by a Henry F[redacted] on 09/01/2017. APUS has never given any notice of any of the transfer restrictions listed in their response.  The [redacted] being discontinued into another course is bogus because the descriptions of both the [redacted] course and the [redacted] are similar, but they are just worded differently. Also, [redacted] is stated on the syllabus to be graduate level, not just a simple basic research course (which, I have taken various research courses at various levels). Thus, the response by APUS does not seem logical and I am unsure if they sent this response to you. Please pay close attention to the last four documents attached, they are new documents. The others are older they are sent in the original email sent, but still are important such as the syllabi documents. APUS response document is titled "APU-Transfer Credit, Course Substitutions and MBA Comprehensive Exam [#[redacted]] - Inbox - [redacted] Mail". Please check the validity of their claims. I still believe I should be exempted from each course. Thanks.Regards.[redacted]email: [redacted]@[redacted].comComplaint #[redacted]
Regards,
[redacted]