Main Street Realty

Complaint: [redacted] I am rejecting this response because: this shows that your company is not to be recommendedAnd it does not respond to my request of refund for REPAIR NOT DONE and fee TOO HIGH for the reset of the default timer.It cost me $to have the refrigerator REPAIRED and that was added to your bill of $If the repair from your company had been done correctly I would not have had to call another company Regards, [redacted]

The service fee for one unit is $plus tax and any secondary unit on the same day is $plus taxThat is quoted to the customer before heading out upon agreementService fee is collect at time of first visit for our diagnosis whether the service repair is wanted or notAll companies set there own way of collecting their service fees.South Texas Appliance Repair

We are sorry that you feel that way about the repairsRegarding the refrigerator repair, the technician would troubleshoot the most common problem with the repairHaving done that it eliminated the alternate company repairing the same thingRegarding the oven , when the technician arrived the oven was not working at allThe technician reset the board which made it function properlyThe price including the service fee due at the time of the visit[redacted]

Refund was received much later than promised in the application contract This closes the matter as far as we are concerned Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Mr [redacted] , Good afternoon! I apologize for any delay in our response The original Revdex.com notification was sent to a previous employee of Main Street Realty and I just received your complaint today I am very sorry to hear of your discontent I can assure you that we are not a scam and that we’re a very legitimate business in Richmond, VA I looked through our records and I do show an application listing you as the roommate/spouse with [redacted] *** I am re-printing the FCRA letter (the one addressing your portion of the application) to include with this correspondence Since your application is a joint application, we can only discuss items pertaining to your portion of the application with you and vice versa However, we can speak to both of you at the same time regarding any questions you may have about the approval status for your applications - as long as both of you give consent for the information to be discussed Also, the deposit is being returned to [redacted] *** Again, I apologize for any miscommunication Please feel free to contact us at [redacted] if you have any further questions Sincerely, Wendy H [redacted]

Complaint: [redacted] I am rejecting this response because: the refrigerator was NOT REPAIRED, it broked down again and this time another repairman replaced the défective part (cold control) which was causing the problemAs the oven is concerned, resetting the board should not have cost as much as I was chargedAnd I was charged service calls: $and $when other repair companies do no charge service call when repair is doneI feel the South Tx Appliance repair took advantage of the situation Regards, [redacted]

Good morning! This was originally sent to Main Street Realty instead of [redacted] Please email me at [redacted] if you need anything In regards to the complaint, it looks as if this was sent prior to our meeting I believe we agreed on a plan that addresses all of your concerns If not, please let me know I apologize that you were dissatisfied, however, we will do everything we can to exceed your expectations for the remainder of your residency with us.Thanks, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Ms*** came in to tour an apartment with *** *** on 10/16/15. We received an application from *** not Ms***. Since they applied within hours of viewing the apartment we waived the application fee as that was our currect special. They were both informed
of this as well. I have attached the application pages that *** signed that clearly state that if a prospect cancels for any reason the application deposit is forfeited. There is no time frame specified so the amount of time it took to notify us of the cancellation is not relevant and the fact that we needed to still needed pay stubs is not relevant either. We held the apartment and processed ***'s credit as he authorized. I have attached the email correspondance where Mimi states they are cancelling due to finding a cheaper apartment.
Thank you,
*** ***
Vice President of Operations
Main Street Realty, Inc

Ms*** came in to tour an apartment with *** *** on 10/16/15. We received an application from *** not Ms***. Since they applied within hours of viewing the apartment we waived the application fee as that was our currect special. They were both informed of
this as well. I have attached the application pages that *** signed that clearly state that if a prospect cancels for any reason the application deposit is forfeited. There is no time frame specified so the amount of time it took to notify us of the cancellation is not relevant and the fact that we needed to still needed pay stubs is not relevant either. We held the apartment and processed ***'s credit as he authorized. I have attached the email correspondance where Mimi states they are cancelling due to finding a cheaper apartment. Thank you, *** ***Vice President of OperationsMain Street Realty, Inc

The check was printed incorrectly and the prospect is coming today to get another check. As a management company we apologize for any behavior that might have been considered anything but positive customer service

Mr***,
Good afternoon! I apologize for any delay in our response. The original Revdex.com notification was sent to a previous employee of Main Street Realty and I just received your complaint today. I am very sorry to hear of your discontent. I can assure you that we are
not a scam and that we’re a very legitimate business in Richmond, VA. I looked through our records and I do show an application listing you as the roommate/spouse with *** ***. I am re-printing the FCRA letter (the one addressing your portion of the application) to include with this correspondence. Since your application is a joint application, we can only discuss items pertaining to your portion of the application with you and vice versa. However, we can speak to both of you at the same time regarding any questions you may have about the approval status for your applications - as long as both of you give consent for the information to be discussed. Also, the deposit is being returned to *** *** *** *** ** ***. Again, I apologize for any miscommunication. Please feel free to contact us at *** if you have any further questions
Sincerely,
Wendy H***
*** ***
*** *** ***

Mr***,
Good afternoon! I received a duplicate Revdex.com complaint regarding the application and deposit for you and Mr***. I'm not sure if this was intended or if you were trying to get an update on the original complaint. As I informed your co-applicant,
Mr***, the original Revdex.com notification was sent to a previous employee of Main Street Realty and it took a few days for the original complaint to make it to me. The deposit, check# ***, was returned to *** *** *** *** ** *** (current address given). I'm assuming the check has been received since the original complaint has now been closed by the Better Buiness Bureau. Please let me know if the check has not been received or if you need anything else.
Thanks,
Wendy H***
Senior Property Manager
Main Street Realty

Complaint: [redacted]
I am rejecting this response because: the refrigerator was NOT REPAIRED, it broked down  again and this time another repairman replaced the défective part (cold control) which was causing the problem. As the oven is concerned, resetting the board should not have cost as much as I was charged. And I was charged 2 service calls: $85 and $42.50 when other repair companies do no charge service call when repair is done. I feel the South Tx Appliance repair took advantage of the situation 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this shows that your company is not to be recommended. And it does not respond to my request of refund for REPAIR NOT DONE and fee TOO HIGH for the reset of the default timer.It cost me $225 to have the refrigerator REPAIRED and that was added to your bill of $278.73. If the repair from your company had been done correctly I would not have had to call another company.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

The service fee for one unit is $85 plus tax and any secondary unit on the same day is $42.00 plus tax. That is quoted to the customer before heading out upon agreement. Service fee is collect at time of first visit for our diagnosis whether the service repair is wanted or not. All companies set there own way of collecting their service fees.South Texas Appliance Repair

We are sorry that you feel that way about the repairs. Regarding the refrigerator repair, the technician would troubleshoot the most common problem with the repair. Having done that it eliminated the alternate company repairing the same thing. Regarding the oven , when the technician arrived the...

oven was not working at all. The technician reset the board which made it function properly. The price including the service fee due at the time of the visit.[redacted]

We did receive a check for $200 for the rental deposit which was forwarded from [redacted].  This shows that Main Street Realty did finally refund the deposit for the rental application, as they said they would, to our former address.