3/10/2017 To Whom It May Concern: Mad City Mitsubishi has made contact with Mr. Adam [redacted] and we are currently working with Mr. [redacted] in an attempt to trade him out of his vehicle. Adam has been informed that he signed off on the vehicle’s disclosure and history...
report at the time of purchase, as do all Mad City Mitsubishi customers; however, Mad City has a vested interest in keeping Adam as a happy customer and will do everything within reason to help him out of this situation. Bryan [redacted] Mad City Mitsubishi
This is [redacted]. As of current I have been to mad city auto. They have fixed the Ac condenser, but the the Ac still does not function because they found another issue. The new issue is the Ac switch but here ordering the part and fix it free of charge. As soon as this is completed I will notify you guys. Thanks againTheBeatTyrant
Hello [redacted],I'm sorry you don't like our ads. We DO everything our ads say that we do AND we have our ads reviewed by state agencies regularly to make sure we are well within the laws of WI and USA. We take every persons situation and try to fit it with the special programs we offer. We...
are the only dealership I know of in the state that can do the programs we offer. If someone at my store did not make you feel welcomed I will certainly deal with that sternly. Your complaint states you bought a car which I cannot find any sign that you have. Please elaborate so I can find your paperwork and get to the bottom of this! Thank you for your feedback and I look forward to hearing from you soon![redacted]President Mad City Sales
The aforementioned matter between Adam [redacted] and Mad City Mitsubishi has been resolved. Adam understands that Mad City did, in fact, disclose the full vehicle history report to him upon purchase and that he signed every page of said history. Also, Adam has been informed that, even though his vehicle falls within both the scope and the range of protection by FCA’s 5 year/100,000 mile factory powertrain warranty, he voided that warranty when he had a relative do some work to the motor without prior authorization by FCA and using after-market parts not sanctioned by FCA. When attempting to trade him out of the vehicle in question, financing arrangements could not be made. Therefore, the cost of the repair will be covered by Mad City Mitsubishi and timely payments have been arranged between Mad City and Adam so that Adam can operate the vehicle and pay the bill to fix it in full. Bryan [redacted]Mad City Mitsubishi
Serena, I hope our response was not taken as blame. We do our best to service every customer to the best of our abilities, and it is clear we have failed you. If there is someway to make this right, please contact us directly at ###-###-#### and we will do our best to rectify your unpleasant experience. Thanks again for your comments and feedback. Sincerely, Drew [redacted]
Hello,After looking into the situation, We discovered that the form to request the refund for down payment was not processed. After discovery of this, Mad City Sales promptly processed and sent out a refund check in the full amount. We sincerely apologize for the unfortunate...
incident and hope that once you are in a better position to purchase a vehicle you can give us another chance. As a Dealer for The People, we are only as strong as our weakest link. With this in mind, we have discovered we needed a better process to initiate any deposits owed to our customers. We thank you for bringing it to our attention and have changed the process to make sure it does not happen again. Best Regards,[redacted], GSMMad City Sales.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consumer states business has been difficult to get in contact with, he is not sure where things stand right now.
Regards,
Adam [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have witnesses that stood there when I specifically asked how much the van was total and she stated that she did not know the price and that the total price of the vehicle was upto financing. I even told her that even though it was just a new model of the one that I already have it was nice and to top it off every time she had to run to talk to her manager instead of having me and my daughter come back inside she told us to stay right where we were (in the freezing cold) and just to let you know I was willing to pay upto $400 a month there and yet that’s okay because I do feel like I was misled to believe one thing to just get me there and then oh here’s a blindsider and not hold upto it. And so just another thing you should know is that I would have brought money for a down payment if I would’ve know that I wasn’t able to do the dime down (you see I drove and hour to get there) and my bank is where I live. It is not okay to blame a customer it doesn’t fix or try to solve anything and to me it’s bad business ethics.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Serena [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
MadCity called to make a offer of paying $15 a week for a year on this car purchased. Brain claimed at that point I could go to another credit union and lower my interest rate on my own and get my payments where I want them to be that we had agreed upon in the first place. I discussed this option with my wife and at this time I don't trust that MadCity is trustworthy enough to make this deal with us as a resolution. We ( my wife and I ) have had nothing but false claims from them. I contacted Brain now as well as we are still paying multiple payments on our traded car to them at $65 a week. We have made 3 more payments soon to be 4 on this old car. Brain assured us this was taken car of and Summit was mailed a check and we would be reimbursed. We are still we are still paying and have yet to hear anything. We also almost a month later have nothing on this new car. Still no bank info, the payment books and stuff you get in the mail. Nothing. I would of been ok with this offer they made to me IF there was any kind of trust behind their word but there definitely is not and I just cant trust my financial situation for a year that they are going to do that. MaCity needs to be held accountable and do a buy back on this vehicle.
6/20/2017 Mad City Mitsubishi has made contact with Jared [redacted] (our customer) about the complaint filed by his wife, Nicole (who is not our customer and does not appear on any of the paperwork for any part of this car deal). Jared agreed that it seems that there was a...
miscommunication between Jared and Mad City, but ALSO a miscommunication between Jared and his spouse. Our customer was presented with a vehicle he could buy for the payment he considered affordable. Nicole wanted Jared to purchase a vehicle with more options. After the final payment was quoted and all of the paperwork was signed by Jared, Nicole forwarded the opinion that his payment on his vehicle was more than she was comfortable allowing him to pay for his car. Jared has been told by Mad City that if he, in fact, wants a lower payment on the vehicle he purchased, he should contact the two credit unions of which he is currently a member and try to procure a loan at better terms based on his credit and history with said lenders. Jared is completely satisfied with this result as is the dealership. Both Jared and Mad City are now considering this matter between these two parties closed.
In
response to the stated situation at hand, let me start by saying the Senior Leadership has changed here at Mad City Sales within the last few
months and the direction MCS is on is one of customer satisfaction and
problem solving with the consumers best interest at hand. After...
becoming aware of the stated issues, I have repeatedly reached out to
speak to Ms. [redacted] on multiple occasions since 10/16/2015. At this
point I welcome [redacted] to come in and see if we can assist in her
current situation. After looking through our Service Department
records, it appears that within the 1 year after the vehicle purchase,
there have been no major issues other than normal maintenance
recommended or performed within the 20K miles that have been put on the
vehicle in that year. We have seen the vehicle in our service shop for minor issue and maintenance only with no stated concerns. The vehicle appears to still be under an extended
warranty coverage covering mechanical but not maintenance issues. We
here at Mad City Sales would love the opportunity to assist [redacted]
with her current concerns of her vehicle. Please give me a call and we
will work together to figure out a solution that is fair and equitable
to all.Best Regards,[redacted]Mad City Sales
To Whom It May Concern,In the matter regarding Mad City Sales and Austin Henry, both parties are currently working together to positively rectify the situation. Mr. Henry understands that he signed every page of an Autocheck vehicle history upon delivery and that this Autocheck disclosed all...
accidents and a full vehicle history. Mr. Henry also understands that after putting over 12,000 miles on his 2007 Mustang since his purchase he is fully responsible for repairs as part of cost of ownership. Mad City Sales is working together with Mr. Henry to trade him out of the Mustang into a different vehicle that better suits his needs. Mr. Henry has agreed to withdraw his complaint and he realizes that Mad City Sales is attempting to help. Bryan [redacted]GSMMad City Mitsubishi
RE: [redacted]This issue was addressed immediately as it was brought to the attention of leadership within Mad City Sales. We were able to assist with the repair of the unfortunate incident. We have been reaching out after the repair in order to make sure the repairs were sufficient and the...
vehicle has been operating properly. At Mad City Sales, we strive to provide excellence before, during, and after the sale.Best Regards,[redacted]Mad City Sales.
Mr [redacted],Please let me start by apologizing for how your issues have been handled at my store. We recently separated for our former GSM and he left us with a couple messes. [redacted], Sales Manager, is reaching out to you to resolve this and we can move forward with another HAPPY...
Mad City Sales customer! We strive vigorously to make everyone happy and always will. Thank you for your patience surrounding this issue and look forward to serving you![redacted]PresidentMad City Sales
Dear Mr.[redacted], I am happy that we could talk and work
our conflict. I have everything ready for you to come in today at 4:30
to drop off your car for the full detail service and scratch removal. I
am sorry for any misunderstandings
that may have taken place during your retail...
sale transaction and I am
confident that we can put this all behind us and make you a happy
customer. Please accept this response and the work we are doing to your
automobile as a token of our appreciation to you
as our customer. Please understand that it is never our goal to have
any of our clients feel as if they where "duked" or taken advantage of
in any way. You are a valued customer of ours and it's our obligation
and also our pleasure to provide you with outstanding
customer service. While we may have fallen short of that goal the first
time around I am happy that we are able to try again and move forward
with this relationship that I hope to keep for many years to come.
Thank you.[redacted]GSMMad City Sales
Hello, We scoured our customer database to see we DO have you in it along with an email address and phone number. We do, however, seem to have some sort of glitch in our system that does not show us reaching out to you and only seeing texts incoming from you. Its very strange. And When we...
search by phone number only yours comes up. So, my best guess is that there is some sort of technology glitch that patches communications to YOUR number while we are dialing another. I simply cannot think of anything else. We have notified our program provider to help us with this. Sorry for any inconvenience and know we are not pestering you deliberately after you have asked us not too! Hope this finds you well and we are working on the problem now! Thank you, Pat [redacted]Mad City Sales
Hi Cody! Our [redacted] , Bryan [redacted], will reach out to you ASAP to discuss this. This sounds like some confusion and miscommunication issues I'm sure we can figure out. Thanks!
Dear Mr.[redacted], Let me start this out with a heartfelt
apology. Never do we intend to upset a customer of ours. Although you
did not purchase a vehicle from us I still consider you a valued
customer for taking time out of your
life to allow us the opportunity to earn your...
business. After our
discussion I was happy that we where able to work out the conflict. To
be perfectly honest there was a lot of poor communication between the
sales person and their manager. We do the best
we can to train our staff in providing excellent customer service and
unfortunately we fall short of our goals every now and again. I do thank
you for your understanding in this matter and look forward to visiting
with you at your work. Like yourself I get
a lot of joy from helping people, I think [redacted] Youth Services does
a lot of good work in our community that goes unrecognized or
appreciated. See you soon, thanks again.
[redacted]GSMMad City Sales
3/10/2017 To Whom It May Concern: Mad City Mitsubishi has made contact with Mr. Adam [redacted] and we are currently working with Mr. [redacted] in an attempt to trade him out of his vehicle. Adam has been informed that he signed off on the vehicle’s disclosure and history...
report at the time of purchase, as do all Mad City Mitsubishi customers; however, Mad City has a vested interest in keeping Adam as a happy customer and will do everything within reason to help him out of this situation. Bryan [redacted] Mad City Mitsubishi
This is [redacted]. As of current I have been to mad city auto. They have fixed the Ac condenser, but the the Ac still does not function because they found another issue. The new issue is the Ac switch but here ordering the part and fix it free of charge. As soon as this is completed I will notify you guys. Thanks againTheBeatTyrant
Hello [redacted],I'm sorry you don't like our ads. We DO everything our ads say that we do AND we have our ads reviewed by state agencies regularly to make sure we are well within the laws of WI and USA. We take every persons situation and try to fit it with the special programs we offer. We...
are the only dealership I know of in the state that can do the programs we offer. If someone at my store did not make you feel welcomed I will certainly deal with that sternly. Your complaint states you bought a car which I cannot find any sign that you have. Please elaborate so I can find your paperwork and get to the bottom of this! Thank you for your feedback and I look forward to hearing from you soon![redacted]President Mad City Sales
The aforementioned matter between Adam [redacted] and Mad City Mitsubishi has been resolved. Adam understands that Mad City did, in fact, disclose the full vehicle history report to him upon purchase and that he signed every page of said history. Also, Adam has been informed that, even though his vehicle falls within both the scope and the range of protection by FCA’s 5 year/100,000 mile factory powertrain warranty, he voided that warranty when he had a relative do some work to the motor without prior authorization by FCA and using after-market parts not sanctioned by FCA. When attempting to trade him out of the vehicle in question, financing arrangements could not be made. Therefore, the cost of the repair will be covered by Mad City Mitsubishi and timely payments have been arranged between Mad City and Adam so that Adam can operate the vehicle and pay the bill to fix it in full. Bryan [redacted]Mad City Mitsubishi
Serena, I hope our response was not taken as blame. We do our best to service every customer to the best of our abilities, and it is clear we have failed you. If there is someway to make this right, please contact us directly at ###-###-#### and we will do our best to rectify your unpleasant experience. Thanks again for your comments and feedback. Sincerely, Drew [redacted]
Hello,After looking into the situation, We discovered that the form to request the refund for down payment was not processed. After discovery of this, Mad City Sales promptly processed and sent out a refund check in the full amount. We sincerely apologize for the unfortunate...
incident and hope that once you are in a better position to purchase a vehicle you can give us another chance. As a Dealer for The People, we are only as strong as our weakest link. With this in mind, we have discovered we needed a better process to initiate any deposits owed to our customers. We thank you for bringing it to our attention and have changed the process to make sure it does not happen again. Best Regards,[redacted], GSMMad City Sales.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consumer states business has been difficult to get in contact with, he is not sure where things stand right now.
Regards,
Adam [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have witnesses that stood there when I specifically asked how much the van was total and she stated that she did not know the price and that the total price of the vehicle was upto financing. I even told her that even though it was just a new model of the one that I already have it was nice and to top it off every time she had to run to talk to her manager instead of having me and my daughter come back inside she told us to stay right where we were (in the freezing cold) and just to let you know I was willing to pay upto $400 a month there and yet that’s okay because I do feel like I was misled to believe one thing to just get me there and then oh here’s a blindsider and not hold upto it. And so just another thing you should know is that I would have brought money for a down payment if I would’ve know that I wasn’t able to do the dime down (you see I drove and hour to get there) and my bank is where I live. It is not okay to blame a customer it doesn’t fix or try to solve anything and to me it’s bad business ethics.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Serena [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
MadCity called to make a offer of paying $15 a week for a year on this car purchased. Brain claimed at that point I could go to another credit union and lower my interest rate on my own and get my payments where I want them to be that we had agreed upon in the first place. I discussed this option with my wife and at this time I don't trust that MadCity is trustworthy enough to make this deal with us as a resolution. We ( my wife and I ) have had nothing but false claims from them. I contacted Brain now as well as we are still paying multiple payments on our traded car to them at $65 a week. We have made 3 more payments soon to be 4 on this old car. Brain assured us this was taken car of and Summit was mailed a check and we would be reimbursed. We are still we are still paying and have yet to hear anything. We also almost a month later have nothing on this new car. Still no bank info, the payment books and stuff you get in the mail. Nothing. I would of been ok with this offer they made to me IF there was any kind of trust behind their word but there definitely is not and I just cant trust my financial situation for a year that they are going to do that. MaCity needs to be held accountable and do a buy back on this vehicle.
6/20/2017 Mad City Mitsubishi has made contact with Jared [redacted] (our customer) about the complaint filed by his wife, Nicole (who is not our customer and does not appear on any of the paperwork for any part of this car deal). Jared agreed that it seems that there was a...
miscommunication between Jared and Mad City, but ALSO a miscommunication between Jared and his spouse. Our customer was presented with a vehicle he could buy for the payment he considered affordable. Nicole wanted Jared to purchase a vehicle with more options. After the final payment was quoted and all of the paperwork was signed by Jared, Nicole forwarded the opinion that his payment on his vehicle was more than she was comfortable allowing him to pay for his car. Jared has been told by Mad City that if he, in fact, wants a lower payment on the vehicle he purchased, he should contact the two credit unions of which he is currently a member and try to procure a loan at better terms based on his credit and history with said lenders. Jared is completely satisfied with this result as is the dealership. Both Jared and Mad City are now considering this matter between these two parties closed.
In
response to the stated situation at hand, let me start by saying the Senior Leadership has changed here at Mad City Sales within the last few
months and the direction MCS is on is one of customer satisfaction and
problem solving with the consumers best interest at hand. After...
becoming aware of the stated issues, I have repeatedly reached out to
speak to Ms. [redacted] on multiple occasions since 10/16/2015. At this
point I welcome [redacted] to come in and see if we can assist in her
current situation. After looking through our Service Department
records, it appears that within the 1 year after the vehicle purchase,
there have been no major issues other than normal maintenance
recommended or performed within the 20K miles that have been put on the
vehicle in that year. We have seen the vehicle in our service shop for minor issue and maintenance only with no stated concerns. The vehicle appears to still be under an extended
warranty coverage covering mechanical but not maintenance issues. We
here at Mad City Sales would love the opportunity to assist [redacted]
with her current concerns of her vehicle. Please give me a call and we
will work together to figure out a solution that is fair and equitable
to all.Best Regards,[redacted]Mad City Sales
To Whom It May Concern,In the matter regarding Mad City Sales and Austin Henry, both parties are currently working together to positively rectify the situation. Mr. Henry understands that he signed every page of an Autocheck vehicle history upon delivery and that this Autocheck disclosed all...
accidents and a full vehicle history. Mr. Henry also understands that after putting over 12,000 miles on his 2007 Mustang since his purchase he is fully responsible for repairs as part of cost of ownership. Mad City Sales is working together with Mr. Henry to trade him out of the Mustang into a different vehicle that better suits his needs. Mr. Henry has agreed to withdraw his complaint and he realizes that Mad City Sales is attempting to help. Bryan [redacted]GSMMad City Mitsubishi
RE: [redacted]This issue was addressed immediately as it was brought to the attention of leadership within Mad City Sales. We were able to assist with the repair of the unfortunate incident. We have been reaching out after the repair in order to make sure the repairs were sufficient and the...
vehicle has been operating properly. At Mad City Sales, we strive to provide excellence before, during, and after the sale.Best Regards,[redacted]Mad City Sales.
Mr [redacted],Please let me start by apologizing for how your issues have been handled at my store. We recently separated for our former GSM and he left us with a couple messes. [redacted], Sales Manager, is reaching out to you to resolve this and we can move forward with another HAPPY...
Mad City Sales customer! We strive vigorously to make everyone happy and always will. Thank you for your patience surrounding this issue and look forward to serving you![redacted]PresidentMad City Sales
Dear Mr.[redacted], I am happy that we could talk and work
our conflict. I have everything ready for you to come in today at 4:30
to drop off your car for the full detail service and scratch removal. I
am sorry for any misunderstandings
that may have taken place during your retail...
sale transaction and I am
confident that we can put this all behind us and make you a happy
customer. Please accept this response and the work we are doing to your
automobile as a token of our appreciation to you
as our customer. Please understand that it is never our goal to have
any of our clients feel as if they where "duked" or taken advantage of
in any way. You are a valued customer of ours and it's our obligation
and also our pleasure to provide you with outstanding
customer service. While we may have fallen short of that goal the first
time around I am happy that we are able to try again and move forward
with this relationship that I hope to keep for many years to come.
Thank you.[redacted]GSMMad City Sales
Hello, We scoured our customer database to see we DO have you in it along with an email address and phone number. We do, however, seem to have some sort of glitch in our system that does not show us reaching out to you and only seeing texts incoming from you. Its very strange. And When we...
search by phone number only yours comes up. So, my best guess is that there is some sort of technology glitch that patches communications to YOUR number while we are dialing another. I simply cannot think of anything else. We have notified our program provider to help us with this. Sorry for any inconvenience and know we are not pestering you deliberately after you have asked us not too! Hope this finds you well and we are working on the problem now! Thank you, Pat [redacted]Mad City Sales
Hi Cody! Our [redacted] , Bryan [redacted], will reach out to you ASAP to discuss this. This sounds like some confusion and miscommunication issues I'm sure we can figure out. Thanks!
Dear Mr.[redacted], Let me start this out with a heartfelt
apology. Never do we intend to upset a customer of ours. Although you
did not purchase a vehicle from us I still consider you a valued
customer for taking time out of your
life to allow us the opportunity to earn your...
business. After our
discussion I was happy that we where able to work out the conflict. To
be perfectly honest there was a lot of poor communication between the
sales person and their manager. We do the best
we can to train our staff in providing excellent customer service and
unfortunately we fall short of our goals every now and again. I do thank
you for your understanding in this matter and look forward to visiting
with you at your work. Like yourself I get
a lot of joy from helping people, I think [redacted] Youth Services does
a lot of good work in our community that goes unrecognized or
appreciated. See you soon, thanks again.
[redacted]GSMMad City Sales