This is [redacted] As of current I have been to mad city autoThey have fixed the Ac condenser, but the the Ac still does not function because they found another issueThe new issue is the Ac switch but here ordering the part and fix it free of chargeAs soon as this is completed I will notify you guysThanks againTheBeatTyrant
Dear Mr[redacted] , I am happy that we could talk and work our conflict I have everything ready for you to come in today at 4: to drop off your car for the full detail service and scratch removal I am sorry for any misunderstandings that may have taken place during your retail sale transaction and I am confident that we can put this all behind us and make you a happy customer Please accept this response and the work we are doing to your automobile as a token of our appreciation to you as our customer Please understand that it is never our goal to have any of our clients feel as if they where "duked" or taken advantage of in any way You are a valued customer of ours and it's our obligation and also our pleasure to provide you with outstanding customer serviceWhile we may have fallen short of that goal the first time around I am happy that we are able to try again and move forward with this relationship that I hope to keep for many years to come Thank you[redacted] GSMMad City Sales
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello,After looking into the situation, We discovered that the form to request the refund for down payment was not processed After discovery of this, Mad City Sales promptly processed and sent out a refund check in the full amount We sincerely apologize for the unfortunate incident and hope that once you are in a better position to purchase a vehicle you can give us another chance As a Dealer for The People, we are only as strong as our weakest link With this in mind, we have discovered we needed a better process to initiate any deposits owed to our customers We thank you for bringing it to our attention and have changed the process to make sure it does not happen againBest Regards, [redacted] ***, GSMMad City Sales
Mr [redacted] , As the owner of Mad City Sales ,since our birth over years ago, I want to assure you this is NOT the way my team is trained to do businessI am personally going to drill into this bad experience to find out why we missed the mark in so many areasLook forward to my personal response once my investigation is completedI'm only as good as my worst team member and I strive to make them work and act as if they were ME with my guestsWe parted ways with my General Sales Manager on the 30th of June and it was evident, immediately, that we had some very broken systems in my store that needed to be corrected, and fastI make NO excuses and I take full responsibility for the actions of my team of people Please allow me a week or so to drill in to see why you had this experienceWith my sincerest of apologies for the experience you had here, you will hear from me soon Thank you, [redacted] President Mad City Sales / [redacted] Style Definitions */
Dear Mr[redacted] , Let me start this out with a heartfelt apologyNever do we intend to upset a customer of oursAlthough you did not purchase a vehicle from us I still consider you a valued customer for taking time out of your life to allow us the opportunity to earn your business After our discussion I was happy that we where able to work out the conflict To be perfectly honest there was a lot of poor communication between the sales person and their manager We do the best we can to train our staff in providing excellent customer service and unfortunately we fall short of our goals every now and againI do thank you for your understanding in this matter and look forward to visiting with you at your work Like yourself I get a lot of joy from helping people, I think [redacted] Youth Services does a lot of good work in our community that goes unrecognized or appreciated See you soon, thanks again [redacted] GSMMad City Sales
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below MadCity called to make a offer of paying $a week for a year on this car purchasedBrain claimed at that point I could go to another credit union and lower my interest rate on my own and get my payments where I want them to be that we had agreed upon in the first placeI discussed this option with my wife and at this time I don't trust that MadCity is trustworthy enough to make this deal with us as a resolutionWe ( my wife and I ) have had nothing but claims from themI contacted Brain now as well as we are still paying multiple payments on our traded car to them at $a weekWe have made more payments soon to be on this old carBrain assured us this was taken car of and Summit was mailed a check and we would be reimbursedWe are still we are still paying and have yet to hear anythingWe also almost a month later have nothing on this new carStill no bank info, the payment books and stuff you get in the mailNothingI would of been ok with this offer they made to me IF there was any kind of trust behind their word but there definitely is not and I just cant trust my financial situation for a year that they are going to do thatMaCity needs to be held accountable and do a buy back on this vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have witnesses that stood there when I specifically asked how much the van was total and she stated that she did not know the price and that the total price of the vehicle was upto financingI even told her that even though it was just a new model of the one that I already have it was nice and to top it off every time she had to run to talk to her manager instead of having me and my daughter come back inside she told us to stay right where we were (in the freezing cold) and just to let you know I was willing to pay upto $a month there and yet that’s okay because I do feel like I was misled to believe one thing to just get me there and then oh here’s a blindsider and not hold upto itAnd so just another thing you should know is that I would have brought money for a down payment if I would’ve know that I wasn’t able to do the dime down (you see I drove and hour to get there) and my bank is where I live It is not okay to blame a customer it doesn’t fix or try to solve anything and to me it’s bad business ethics [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Serena [redacted]
Hi Cody! Our [redacted] , Bryan ***, will reach out to you ASAP to discuss thisThis sounds like some confusion and miscommunication issues I'm sure we can figure out Thanks!
Serena, I hope our response was not taken as blame. We do our best to service every customer to the best of our abilities, and it is clear we have failed you. If there is someway to make this right, please contact us directly at ###-###-#### and we will do our best to rectify your unpleasant experience. Thanks again for your comments and feedback. Sincerely, Drew [redacted]
To Whom It May Concern,In the matter regarding Mad City Sales and Austin Henry, both parties are currently working together to positively rectify the situation MrHenry understands that he signed every page of an Autocheck vehicle history upon delivery and that this Autocheck disclosed all accidents and a full vehicle history MrHenry also understands that after putting over 12,miles on his Mustang since his purchase he is fully responsible for repairs as part of cost of ownership Mad City Sales is working together with MrHenry to trade him out of the Mustang into a different vehicle that better suits his needs MrHenry has agreed to withdraw his complaint and he realizes that Mad City Sales is attempting to help Bryan ***GSMMad City Mitsubishi
Mad City Mitsbushi is a complete sham of a dealership. They sold us a car with frame damage- the passenger side control arm was bent. Once we figured it out (via another shop doing our brake work), we had them come and pick the car up as we were not getting back into the DEATH TRAP. They put us into a new car by lying to us about how much the payments would be. We only found out when we went to make our first payment and it was for the original amount they quoted us that we disputed we could not afford. In essence, these people will lie and cheat their way to a sale any way they can. DO NOT WASTE YOUR TIME OR MONEY!
Mad City Mitsubishi and Jared *** are currently working towards resolution to his issue. Mad City will send an update when we receive a call back from Jared
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Austin ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMad City Sales ensured my satisfaction and regained my trust in them*** was a huge help and a great sport through all of thisI appreciate all the help and will continue to do business with Mad City again! Thanks so much
Regards,
*** ***
Ms ***,Let me start by apologizing for the way your complaint was handled in my store. We recently went separate ways with our former GSM and he left a couple messes for usI have been told by my Sales Manager, *** ***, that he was able to make it right with you and you are happy!
Thats great! It is our sole purpose to make our guests happy and that's how we have grown over the last years to become the #single point independent volume dealer in the stateThank you very much for your business and have a great holiday weekend!*** ***PresidentMad City Sales
Dear Serena,I apologize for your unpleasant experience. Based on the information gathered, the representative you spoke to on the phone genuinely felt you would have qualified for the dime down promotion. You did, in fact, meet most of the qualifications for the promotion.
Unfortunately, without your consent, we are unable to check your credit history. Upon your arrival, we asked for your permission to run your credit. After discovering your income, credit history, etc., we tried our best to get you matched up with a lender to purchase a vehicle at utilizing our dime down event. I would like to note that we did gain an approval for you, but unfortunately it was not for a vehicle you were interested in, nor the payment you had hoped for. I apologize that we did not have a wider selection that would have potentially matched up with your expectations On behalf of the representatives you dealt with, and the entire company, we sincerely apologize for your unpleasant experience. If given another opportunity, we will continue to work as hard as we can to get you matched up with a lender and approved for a vehicle you are interested in.Sincerely,Drew ***Mad City Mitsubishi
Mr[redacted],
As the owner of Mad City Sales ,since our birth over years ago, I want to
assure you this is NOT the way my team is trained to do businessI am
personally going to drill into this bad experience to find out why we missed
the mark in so many areasLook forward
to my personal response once my
investigation is completedI'm only as good as my worst team member and I
strive to make them work and act as if they were ME with my guestsWe parted
ways with my General Sales Manager on the 30th of June and it was evident, immediately,
that we had some very broken systems in my store that needed to be corrected,
and fastI make NO excuses and I take full responsibility for the actions of
my team of people. Please allow me a week or so to drill in to see why
you had this experienceWith my sincerest of apologies for the experience you had here, you will hear from me
soon
Thank you,
[redacted]
President
Mad City Sales
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is [redacted] As of current I have been to mad city autoThey have fixed the Ac condenser, but the the Ac still does not function because they found another issueThe new issue is the Ac switch but here ordering the part and fix it free of chargeAs soon as this is completed I will notify you guysThanks againTheBeatTyrant
Dear Mr[redacted] , I am happy that we could talk and work our conflict I have everything ready for you to come in today at 4: to drop off your car for the full detail service and scratch removal I am sorry for any misunderstandings that may have taken place during your retail sale transaction and I am confident that we can put this all behind us and make you a happy customer Please accept this response and the work we are doing to your automobile as a token of our appreciation to you as our customer Please understand that it is never our goal to have any of our clients feel as if they where "duked" or taken advantage of in any way You are a valued customer of ours and it's our obligation and also our pleasure to provide you with outstanding customer serviceWhile we may have fallen short of that goal the first time around I am happy that we are able to try again and move forward with this relationship that I hope to keep for many years to come Thank you[redacted] GSMMad City Sales
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello,After looking into the situation, We discovered that the form to request the refund for down payment was not processed After discovery of this, Mad City Sales promptly processed and sent out a refund check in the full amount We sincerely apologize for the unfortunate incident and hope that once you are in a better position to purchase a vehicle you can give us another chance As a Dealer for The People, we are only as strong as our weakest link With this in mind, we have discovered we needed a better process to initiate any deposits owed to our customers We thank you for bringing it to our attention and have changed the process to make sure it does not happen againBest Regards, [redacted] ***, GSMMad City Sales
Mr [redacted] , As the owner of Mad City Sales ,since our birth over years ago, I want to assure you this is NOT the way my team is trained to do businessI am personally going to drill into this bad experience to find out why we missed the mark in so many areasLook forward to my personal response once my investigation is completedI'm only as good as my worst team member and I strive to make them work and act as if they were ME with my guestsWe parted ways with my General Sales Manager on the 30th of June and it was evident, immediately, that we had some very broken systems in my store that needed to be corrected, and fastI make NO excuses and I take full responsibility for the actions of my team of people Please allow me a week or so to drill in to see why you had this experienceWith my sincerest of apologies for the experience you had here, you will hear from me soon Thank you, [redacted] President Mad City Sales / [redacted] Style Definitions */
Dear Mr[redacted] , Let me start this out with a heartfelt apologyNever do we intend to upset a customer of oursAlthough you did not purchase a vehicle from us I still consider you a valued customer for taking time out of your life to allow us the opportunity to earn your business After our discussion I was happy that we where able to work out the conflict To be perfectly honest there was a lot of poor communication between the sales person and their manager We do the best we can to train our staff in providing excellent customer service and unfortunately we fall short of our goals every now and againI do thank you for your understanding in this matter and look forward to visiting with you at your work Like yourself I get a lot of joy from helping people, I think [redacted] Youth Services does a lot of good work in our community that goes unrecognized or appreciated See you soon, thanks again [redacted] GSMMad City Sales
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below MadCity called to make a offer of paying $a week for a year on this car purchasedBrain claimed at that point I could go to another credit union and lower my interest rate on my own and get my payments where I want them to be that we had agreed upon in the first placeI discussed this option with my wife and at this time I don't trust that MadCity is trustworthy enough to make this deal with us as a resolutionWe ( my wife and I ) have had nothing but claims from themI contacted Brain now as well as we are still paying multiple payments on our traded car to them at $a weekWe have made more payments soon to be on this old carBrain assured us this was taken car of and Summit was mailed a check and we would be reimbursedWe are still we are still paying and have yet to hear anythingWe also almost a month later have nothing on this new carStill no bank info, the payment books and stuff you get in the mailNothingI would of been ok with this offer they made to me IF there was any kind of trust behind their word but there definitely is not and I just cant trust my financial situation for a year that they are going to do thatMaCity needs to be held accountable and do a buy back on this vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have witnesses that stood there when I specifically asked how much the van was total and she stated that she did not know the price and that the total price of the vehicle was upto financingI even told her that even though it was just a new model of the one that I already have it was nice and to top it off every time she had to run to talk to her manager instead of having me and my daughter come back inside she told us to stay right where we were (in the freezing cold) and just to let you know I was willing to pay upto $a month there and yet that’s okay because I do feel like I was misled to believe one thing to just get me there and then oh here’s a blindsider and not hold upto itAnd so just another thing you should know is that I would have brought money for a down payment if I would’ve know that I wasn’t able to do the dime down (you see I drove and hour to get there) and my bank is where I live It is not okay to blame a customer it doesn’t fix or try to solve anything and to me it’s bad business ethics [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Serena [redacted]
Hi Cody! Our [redacted] , Bryan ***, will reach out to you ASAP to discuss thisThis sounds like some confusion and miscommunication issues I'm sure we can figure out Thanks!
Serena, I hope our response was not taken as blame. We do our best to service every customer to the best of our abilities, and it is clear we have failed you. If there is someway to make this right, please contact us directly at ###-###-#### and we will do our best to rectify your unpleasant experience. Thanks again for your comments and feedback. Sincerely, Drew [redacted]
To Whom It May Concern,In the matter regarding Mad City Sales and Austin Henry, both parties are currently working together to positively rectify the situation MrHenry understands that he signed every page of an Autocheck vehicle history upon delivery and that this Autocheck disclosed all accidents and a full vehicle history MrHenry also understands that after putting over 12,miles on his Mustang since his purchase he is fully responsible for repairs as part of cost of ownership Mad City Sales is working together with MrHenry to trade him out of the Mustang into a different vehicle that better suits his needs MrHenry has agreed to withdraw his complaint and he realizes that Mad City Sales is attempting to help Bryan ***GSMMad City Mitsubishi
Mad City Mitsbushi is a complete sham of a dealership. They sold us a car with frame damage- the passenger side control arm was bent. Once we figured it out (via another shop doing our brake work), we had them come and pick the car up as we were not getting back into the DEATH TRAP. They put us into a new car by lying to us about how much the payments would be. We only found out when we went to make our first payment and it was for the original amount they quoted us that we disputed we could not afford. In essence, these people will lie and cheat their way to a sale any way they can. DO NOT WASTE YOUR TIME OR MONEY!
Mad City Mitsubishi and Jared *** are currently working towards resolution to his issue. Mad City will send an update when we receive a call back from Jared
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Austin ***
Consumer emailed and stated That they were able to resolve the issue on their own please cancel complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMad City Sales ensured my satisfaction and regained my trust in them*** was a huge help and a great sport through all of thisI appreciate all the help and will continue to do business with Mad City again! Thanks so much
Regards,
*** ***
Ms ***,Let me start by apologizing for the way your complaint was handled in my store. We recently went separate ways with our former GSM and he left a couple messes for usI have been told by my Sales Manager, *** ***, that he was able to make it right with you and you are happy!
Thats great! It is our sole purpose to make our guests happy and that's how we have grown over the last years to become the #single point independent volume dealer in the stateThank you very much for your business and have a great holiday weekend!*** ***PresidentMad City Sales
Dear Serena,I apologize for your unpleasant experience. Based on the information gathered, the representative you spoke to on the phone genuinely felt you would have qualified for the dime down promotion. You did, in fact, meet most of the qualifications for the promotion.
Unfortunately, without your consent, we are unable to check your credit history. Upon your arrival, we asked for your permission to run your credit. After discovering your income, credit history, etc., we tried our best to get you matched up with a lender to purchase a vehicle at utilizing our dime down event. I would like to note that we did gain an approval for you, but unfortunately it was not for a vehicle you were interested in, nor the payment you had hoped for. I apologize that we did not have a wider selection that would have potentially matched up with your expectations On behalf of the representatives you dealt with, and the entire company, we sincerely apologize for your unpleasant experience. If given another opportunity, we will continue to work as hard as we can to get you matched up with a lender and approved for a vehicle you are interested in.Sincerely,Drew ***Mad City Mitsubishi
Mr[redacted],
As the owner of Mad City Sales ,since our birth over years ago, I want to
assure you this is NOT the way my team is trained to do businessI am
personally going to drill into this bad experience to find out why we missed
the mark in so many areasLook forward
to my personal response once my
investigation is completedI'm only as good as my worst team member and I
strive to make them work and act as if they were ME with my guestsWe parted
ways with my General Sales Manager on the 30th of June and it was evident, immediately,
that we had some very broken systems in my store that needed to be corrected,
and fastI make NO excuses and I take full responsibility for the actions of
my team of people. Please allow me a week or so to drill in to see why
you had this experienceWith my sincerest of apologies for the experience you had here, you will hear from me
soon
Thank you,
[redacted]
President
Mad City Sales
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]