From: Jason D***Date: Fri, Oct 23, at 4:PMSubject: app # [redacted] To: " [redacted] ( [redacted] @myRevdex.com.org)" < [redacted] @myRevdex.com.org>This issue was resolved with the customer We did not charge the customer the additional Tax money that was owedJason D***General ManagerLustine Chrysler Jeep Dodge***@lustine.com###-###-####
There was no bait and switchBased on the information customer was given an interest rate of % The bank had info we didn't and gave customer rate of 7% and changeCustomer signed rateWe had no control over rate given by bank,Customer bought a used [redacted] There was a warranty problem with the car It was sent to [redacted] in Woodbridge and they fixed the warranty item at no charge Lustine also provided a loaner car at no charge.We feel we have lived up to our responibilities and went out of our way to help this customer with the bank and service
CUSTOMER BROUGHT BACK RENTAL CAR WITH GALLONS OF GAS UNDER FULL CUSTOMER SIGNED RENTAL CONTRACT THAT SAYS EVERY VEHICLE MUST BE BROUGHT BACK WITH A FULL TANK OF GAS OR HE WILL BE CHARGED $PER GALLON WHEN CUSTOMER RETURNED RENTAL GALLONS LOW OUR [redacted] RENTAL REP SHANI CALLED CUSTOMER TO LET HIM KNOW IT WAS 4+ GALLONS LOW AND THAT WE WOULD BE TAKING VEHICLE TO GAS STATION TO FILL IT UP AND HIS CARD ON FILE WOULD BE CHARGED CUSTOMER GOT VERY UPSET AND ASK TO SPEAK WITH SERVICE MANAGER JOE K*** JOE EXPLAIN TO THE CUSTOMER THAT HE WAS RESPONSIBLE CUSTOMER AGREED THAT HE BROUGHT IT BACK LOW AND AGREED TO PAY WHAT WE PAY FOR GAS AND NOT THE $PER GALLON HE THEN ARGUED THAT HE CAN BUY THE GAS CHEAPER SOMEWHERE ELSE, LUSTINE TRIED CHARGING THE CARD ON FILE WHICH WAS DENIED CUSTOMER GAVE LUSTINE A CREDIT CARD THAT CANNOT BE CHARGED.SERVICE DIRECTOR NINO S [redacted] THEN CALLED CUSTOMER EXPLAINED THAT HE NEEDS TO PAY FOR THE GAS, CUSTOMER ARGUED AND CURSED AT NINO S***, NINO STATED THAT THE CUSTOMER DOES NOT NEED TO WORRY ABOUT THE FUEL CHARGES BUT TO NEVER BRING HIS VEHICLE OR HIMELF BACK TO LUSTINE [redacted] SERVICE DEPARTMENT EVER AGAIN CUSTOMER HUNG UP ON NINO S***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This issue has been resolved The customer was refunded the amount he was owed and his vehicle has been paid off We also replaced the check that we had issued that he misplaced
[redacted] purchased a [redacted] from us trading in her ***She signed all the papers and said she was very excited and happy and went home in her new truckShe came in a couple of days later stating her husband was on the title with her on the [redacted] and he would not sign the title for trade inShe asked if she could buy the [redacted] with no trade because she wanted the We agreed and the bank approved the dealShe signed the new loan papers again and went home in her new ***A month later or so she came back and said she could not afford the payments and wanted to return the ***We told her the tag & title work had already been done and we had been paid if fullWe would not take the car back because it was now a used carShe left and a month or so later later we got a letter from the AGWe answered the complaint and understand the AG also told [redacted] she bought the [redacted] and we had done nothing wrong
Customer came in and said they didn't know they had purchased extras on car loanWe showed them menu they signed with all product formsThey then claimed they knew about warrenty and mainatnce but did not know about GAPWe explained the GAP info to them again and told them that they could cancel all or anyThey then went to look at used cars for partner and left the dealershipWe have not heard from them since except for two bad reviews on [redacted] and [redacted] We would be happy to cancel the GAP ot any other products that they signed for
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like for this complaint to be made public Regards, [redacted] ***
Customer admits she knew what she was signing. We disclosed everything to her. we have done everything above board and legally. The only injustice I see is that the customer is trying to extort this business by making false acusations. We stand by the figures that the customer was aware of, agreed to verbally, and signed for multiple times.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, although it took months and the intervention of the Revdex.com can finally be closed I would like to recommend to Revdex.com to keep a close eye on how this business runsI should not have had to wait months and two interventions of the Revdex.com to get my money backI shouldn't have had to tolerate aggressions from the sales people and they certainly present advertisement to customersI would not recommend them and I will certainly never use this business again Regards, [redacted]
We sold this customer a vehicle they took delivery of the vehicle and Financed it through [redacted] We do not have the vehicle and we can not cancel the contract
I have reviewed the file and seen the menu was presented and accepted with the customers signatures (Husband and wife), saw the purchase order with all options listed with both signatures, reviewed all loan docs and insurance papers with customer signaturesUnless all signatures were forged (they all look the same), the customer bought all products
From: [redacted] ***Date: Fri, Oct 23, at 4:PMSubject: complaint [redacted] To: [redacted] If Ms [redacted] could contact me I will have our shop either refund the $or fix the noiseI can be reached at *** [redacted] thank you [redacted] ***General ManagerLustine Chrysler Jeep Dodge [redacted]
From: [redacted] ***< [redacted] @***.com>Date: Mon, Aug 31, at 11:PMSubject: Fw: Preferred Customer - Unused Service NoticeTo: [redacted] @myRevdex.com.orgPlease see belowOn Thursday, July 23, 9:AM, Dequoia H [redacted] < [redacted] @lustine.com> wrote:It has been cancelled here is a copy of the cancellation form and if you refer to the bottom of the page the date of termanation is 4/11/and that amount of the refund if stated as well.I am not sure why that email was sent you but I can ensure you that the cancellation is taken care of, Thank you,DeQuoia H [redacted] Collections Manager###-###-#### From: [redacted] [mailto: [redacted] @***.com] Sent: Thursday, July 23, 8:AMTo: Dequoia H [redacted] Subject: Fwd: Preferred Customer - Unused Service Notice I thought this was canceledKindly advice.Sent from my [redacted] Begin forwarded message:From: LUSTINE TOYOTA < [redacted] @ [redacted] com>Date: July 23, at 7:23:AM EDTTo: [redacted] @***.comSubject: Preferred Customer - Unused Service NoticeReply-To: anorton@ [redacted] comHi, just a reminder that you're receiving this email because you have expressed an interest in the Preferred Customer ProgramDon't forget to add [email protected] your address book so we'll be sure to land in your inbox!You mayunsubscribeif you no longer wish to receive our emails.PREFERRED CUSTOMER PROGRAMNotification!Unused ServicesDear Customer, our service log indicates that you have not used any of your available vehicle services from your Preferred Customer ProgramWe want to make sure that your program does not go unusedDo not miss the chance to fully utilize your program.If you have moved out of the region or simply have not had the chance to use any of the services in your program, you can also share or gift them at no cost to any friend or family memberShare your services on Facebook!LOGIN TO YOUR ACCOUNT HERE!Username: [redacted] Password: [redacted] Your Preferred Customer Dealer TeamSchedule Your Appointment Here!- Don`t forget to download your free myPCP app- Keep track of your available services.- Share services with friends and family.- Receive specials only for Prefered Customers.SCHEDULE SERVICES:PROGRAM QUESTIONS:###-###-#######-###-####anorton@ [redacted] comTHANK YOU FOR LETTING USSERVE Y
When customer cancels product the state government does not refund any taxes
From: Jason D***Date: Fri, Oct 23, at 4:PMSubject: app # [redacted] To: " [redacted] ( [redacted] @myRevdex.com.org)" < [redacted] @myRevdex.com.org>This issue was resolved with the customer We did not charge the customer the additional Tax money that was owedJason D***General ManagerLustine Chrysler Jeep Dodge***@lustine.com###-###-####
There was no bait and switchBased on the information customer was given an interest rate of % The bank had info we didn't and gave customer rate of 7% and changeCustomer signed rateWe had no control over rate given by bank,Customer bought a used [redacted] There was a warranty problem with the car It was sent to [redacted] in Woodbridge and they fixed the warranty item at no charge Lustine also provided a loaner car at no charge.We feel we have lived up to our responibilities and went out of our way to help this customer with the bank and service
We have refund 100% of moneyPlease see attached
CUSTOMER BROUGHT BACK RENTAL CAR WITH GALLONS OF GAS UNDER FULL CUSTOMER SIGNED RENTAL CONTRACT THAT SAYS EVERY VEHICLE MUST BE BROUGHT BACK WITH A FULL TANK OF GAS OR HE WILL BE CHARGED $PER GALLON WHEN CUSTOMER RETURNED RENTAL GALLONS LOW OUR [redacted] RENTAL REP SHANI CALLED CUSTOMER TO LET HIM KNOW IT WAS 4+ GALLONS LOW AND THAT WE WOULD BE TAKING VEHICLE TO GAS STATION TO FILL IT UP AND HIS CARD ON FILE WOULD BE CHARGED CUSTOMER GOT VERY UPSET AND ASK TO SPEAK WITH SERVICE MANAGER JOE K*** JOE EXPLAIN TO THE CUSTOMER THAT HE WAS RESPONSIBLE CUSTOMER AGREED THAT HE BROUGHT IT BACK LOW AND AGREED TO PAY WHAT WE PAY FOR GAS AND NOT THE $PER GALLON HE THEN ARGUED THAT HE CAN BUY THE GAS CHEAPER SOMEWHERE ELSE, LUSTINE TRIED CHARGING THE CARD ON FILE WHICH WAS DENIED CUSTOMER GAVE LUSTINE A CREDIT CARD THAT CANNOT BE CHARGED.SERVICE DIRECTOR NINO S [redacted] THEN CALLED CUSTOMER EXPLAINED THAT HE NEEDS TO PAY FOR THE GAS, CUSTOMER ARGUED AND CURSED AT NINO S***, NINO STATED THAT THE CUSTOMER DOES NOT NEED TO WORRY ABOUT THE FUEL CHARGES BUT TO NEVER BRING HIS VEHICLE OR HIMELF BACK TO LUSTINE [redacted] SERVICE DEPARTMENT EVER AGAIN CUSTOMER HUNG UP ON NINO S***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We have refuned all policies on loan and have copies of checks in attachment
This issue has been resolved The customer was refunded the amount he was owed and his vehicle has been paid off We also replaced the check that we had issued that he misplaced
[redacted] purchased a [redacted] from us trading in her ***She signed all the papers and said she was very excited and happy and went home in her new truckShe came in a couple of days later stating her husband was on the title with her on the [redacted] and he would not sign the title for trade inShe asked if she could buy the [redacted] with no trade because she wanted the We agreed and the bank approved the dealShe signed the new loan papers again and went home in her new ***A month later or so she came back and said she could not afford the payments and wanted to return the ***We told her the tag & title work had already been done and we had been paid if fullWe would not take the car back because it was now a used carShe left and a month or so later later we got a letter from the AGWe answered the complaint and understand the AG also told [redacted] she bought the [redacted] and we had done nothing wrong
Customer came in and said they didn't know they had purchased extras on car loanWe showed them menu they signed with all product formsThey then claimed they knew about warrenty and mainatnce but did not know about GAPWe explained the GAP info to them again and told them that they could cancel all or anyThey then went to look at used cars for partner and left the dealershipWe have not heard from them since except for two bad reviews on [redacted] and [redacted] We would be happy to cancel the GAP ot any other products that they signed for
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like for this complaint to be made public Regards, [redacted] ***
please come and see Jannett A [redacted] after 5:and she will answer your questions
Customer admits she knew what she was signing. We disclosed everything to her. we have done everything above board and legally. The only injustice I see is that the customer is trying to extort this business by making false acusations. We stand by the figures that the customer was aware of, agreed to verbally, and signed for multiple times.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, although it took months and the intervention of the Revdex.com can finally be closed I would like to recommend to Revdex.com to keep a close eye on how this business runsI should not have had to wait months and two interventions of the Revdex.com to get my money backI shouldn't have had to tolerate aggressions from the sales people and they certainly present advertisement to customersI would not recommend them and I will certainly never use this business again Regards, [redacted]
We sold this customer a vehicle they took delivery of the vehicle and Financed it through [redacted] We do not have the vehicle and we can not cancel the contract
I have reviewed the file and seen the menu was presented and accepted with the customers signatures (Husband and wife), saw the purchase order with all options listed with both signatures, reviewed all loan docs and insurance papers with customer signaturesUnless all signatures were forged (they all look the same), the customer bought all products
From: [redacted] ***Date: Fri, Oct 23, at 4:PMSubject: complaint [redacted] To: [redacted] If Ms [redacted] could contact me I will have our shop either refund the $or fix the noiseI can be reached at *** [redacted] thank you [redacted] ***General ManagerLustine Chrysler Jeep Dodge [redacted]
From: [redacted] ***< [redacted] @***.com>Date: Mon, Aug 31, at 11:PMSubject: Fw: Preferred Customer - Unused Service NoticeTo: [redacted] @myRevdex.com.orgPlease see belowOn Thursday, July 23, 9:AM, Dequoia H [redacted] < [redacted] @lustine.com> wrote:It has been cancelled here is a copy of the cancellation form and if you refer to the bottom of the page the date of termanation is 4/11/and that amount of the refund if stated as well.I am not sure why that email was sent you but I can ensure you that the cancellation is taken care of, Thank you,DeQuoia H [redacted] Collections Manager###-###-#### From: [redacted] [mailto: [redacted] @***.com] Sent: Thursday, July 23, 8:AMTo: Dequoia H [redacted] Subject: Fwd: Preferred Customer - Unused Service Notice I thought this was canceledKindly advice.Sent from my [redacted] Begin forwarded message:From: LUSTINE TOYOTA < [redacted] @ [redacted] com>Date: July 23, at 7:23:AM EDTTo: [redacted] @***.comSubject: Preferred Customer - Unused Service NoticeReply-To: anorton@ [redacted] comHi, just a reminder that you're receiving this email because you have expressed an interest in the Preferred Customer ProgramDon't forget to add [email protected] your address book so we'll be sure to land in your inbox!You mayunsubscribeif you no longer wish to receive our emails.PREFERRED CUSTOMER PROGRAMNotification!Unused ServicesDear Customer, our service log indicates that you have not used any of your available vehicle services from your Preferred Customer ProgramWe want to make sure that your program does not go unusedDo not miss the chance to fully utilize your program.If you have moved out of the region or simply have not had the chance to use any of the services in your program, you can also share or gift them at no cost to any friend or family memberShare your services on Facebook!LOGIN TO YOUR ACCOUNT HERE!Username: [redacted] Password: [redacted] Your Preferred Customer Dealer TeamSchedule Your Appointment Here!- Don`t forget to download your free myPCP app- Keep track of your available services.- Share services with friends and family.- Receive specials only for Prefered Customers.SCHEDULE SERVICES:PROGRAM QUESTIONS:###-###-#######-###-####anorton@ [redacted] comTHANK YOU FOR LETTING USSERVE Y
We refunded full amount of maintance package to lein holder [redacted] ***Customer is satisfied
We deny all alledgations made by this customerWe called him over two weeks ago and had him return the carThe deal is void