Lookupfare

I booked a fare for my brother through lookup fare.com which is full of fake promotions and unprofessional and dishonest representatives. I booked the fare and next day they star calling or emailing reporting that the fare went up so they give you a new quote which is 4 times more of what you paid for it.But because they have your credit card information they booked the fare even when you said not. I realized a few days after the credit card statement showed it. I called and they just say that I needed to talked to the person who did it to resolve the issue.I called the credit card company to resolve the issue still debating it. how is that from 300 went to 1,2 00 and change plus 59 dollars for agent’s fee? This is abusive and I never received the itinerary.Please run away from these fake promotions online and process booking through airlines if you want to avoid experiencing this kind of issues. thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Company responded via phone as follows: A refund check in the amount of $was issued to [redacted] *** It is currently in transport and is scheduled to be delivered August 3, via [redacted] **.The tracking number has been provided: [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I wish I could give 0 reviews on this “agency”. It’s true he worst service I’ve ever used. When I first booked the flight, they called me so that “ I could get a seat assigned”. Since I didn’t get my confirmation email after booking the flight, as usual, I thought this was a scam. After I called my bank to cancel the transaction because I never got the confirmation email, I finally got it. After that, I had a huge problem because my second last name wasn’t included in the ticket, these people had me calling Iberia because “based on their policies” they couldn’t do anything to change/add my second last name. That was a lie, I called Iberia and they said they couldn’t do anything because the ticket had been bought by a third party (cheapflights.com). At this point, I was very disappointed I was not only going to miss my vacation, but also loose my money. Plus, lookup fare kept telling me to call them back in 4 hours, in 8 hours, in 10 hours call after call and I was stupid to keep waisting my time in this scammers. They never got it resolved, but told me my only option was to book a new flight and then, I would get reimbursement of my money. HELL NO. How would I know I was going to get my money back?
Now, I’m waiting to see if my bank can do anything about this, all I can say is PLEASE don’t use this website. You can also deals through *** or websites with better reviews. These people would yell at you and try to make you believe it’s your fault they’re stealing your money.

We will be forever grateful to Max W for his continued efforts to reschedule our flights. He never gave up on giving us the best quality customer service until he resolved our problems. An extraordinary employee who never waivered. My husband and I are forever in his debt. Thank you Max from the bottom of our hearts.

Hi, After following up the complaint with the customer, Please be informed that the amount was refunded to the customer today, in fullThe refund got delayed as it was not received from the Airline and we followed it up with the Airline, with the customer cooperating with us and speaking to
the Airline herself.The confirmation email for the refund was sent to the customerI have forwarded a copy to you. Please validate the complaint. Regards,Liz C***

Hi,The reservation with frontier airline was failed that was ever charged on passenger credit card .you may advice customer to sent bank statement for the charged we will see and revert you . Regards,Foster S*** - Sr,Travel
Consultant Email: Foster.S@lookupfare.comContact - -- - 5589"Be the change you want to see in the world"

Dear Mr***,Greetings from ***We are a Parental Company to Lookupfare.com.I called you on your phone and Left a Message on your Voice mail box regarding a Revdex.com Complaint we received.Please be informed that we tried to process a Refund of $from our end and were notified by
our Refund department that it may take up to 2-billing cycles for you to receive the refund if sent to the original mode of paymentUnderstanding that you had been waiting to get the concern resolved for a long time, we checked for an alternate option to send you a refund check to your billing address, which could reach you in 3-business days from the date of initiation.Please confirm the below mentioned information for us to complete the refund request at the earliest:Name to which the check is to be drawnBilling Address where check should be sent toI understand that this should have been resolved earlier, before the complaint was filed, and apologize for the inconvenience caused to youHowever, We are still waiting on to receive the refund amount from the AirlineAs it may take longer, we wanted to get your concern resolved and we could receive the amount from the Airline later.I regret the situation, however assure you to get it resolved at the earliest.Thank you for your Cooperation.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at ***Regards,Liz C***Manager - Cheap Flights FaresExtn ***Email: ***

Dear Ms***,Greetings from Cheapflightsfares.comPlease be advised that Unfortunately, we are unable to find any reservation details with the Name and Contact details available on the ComplaintI would request you to Kindly provide us with the Confirmation Number/ Order Number for the Reservation
the customer booked to find the booking details, for us to be able to resolve the customer's concerns at the earliest.Your cooperation is much appreciated.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***SupervisorExtn2050Email: [email protected]

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Thank you for your help

Elizabeth ** Jun to brookenik7, me Dear Ms***,Greetings from Fareshub.comI tried to contact you on your phone and left a message on your Voice mail box.Please be informed that we had processed a refund of $on May 27, with The ET ref:
***I would request you to kindly check the status of the refund with your Bank as it was sent through a Wire Transfer to Accnt Number - xxxxx***.We Apologize for the delay.Please feel free to reply to this email or contact to us for any further assistance at 800-880-0585.Regards,Elizabeth W***SupervisorPh800-880-0585Extn 333Email: [email protected]

very deceptive practices. when searching for flights, the first flight shown is NOT for the date you selected. It is hardly noticeable. trips cannot be canceled from the website without calling. Additionally, the charges did not show up as pending on the credit card website, indicating that they are waiting until after the initial 24hr airline cancelation period before the actually charge the card.
Upon requesting a cancelation, no cancelation confirmation code or email was provided or received. The "Canceled" booking is still showing as confirmed.
An additional item of interest is that they do not provide the record locator number or actual airline booking reference number upon completion of an order. This means that it is impossible to verify that the flight has been booked/canceled with the actual airline until you receive actual tickets.
Last, the confirmation email and the online reference lookup do not indicate how anything was paid for... not the last 4 digits of a credit card, nothing. No way to know what's going on.
Stay away. Far Away.

Elizabeth FH May to me Dear Ms***Greetings from Fareshub.comPlease be informed that we are trying to contact the customer and have left voicemails to him, however have been unable to speak to him yet.We are working on the complaint filed by the customer and
would look forward to resolve it at the earliest.Thank you for your cooperation.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at 800-880-0585.Regards,Elizabeth W***Supervisor - FareshubEmail: [email protected]

After making a reservation and receiving a confirmation email I attempted to check in for my flight and was informed there was no flight! I called the 24-hr number and was assured the confirmation was complete. I arrived at the airport the following morning and there was no ticket so I had to spend over $1K there at the counter for a ticket. I called back and had ticket counter rep speak with them and there was an argument, meanwhile I’m standing there speechless. When I got to my destination I contacted them again to find out what happened and was constantly told a manager would call me back and they never have but they quickly refunded me $61 for a booking fee. This is utterly unjust and no one is being held accountable for the blatant fraudulent actions of this company. But just know I’m also reporting this to the local Cleveland news stations, *** fraud department and the *** because it’s unfair and I’m out of a $1K for a ticket that was advertised and confirmed for a price way less and now I’m being hustled!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have never complained about a Company in my my entire life, but LOOK UP FARE is the worst experince I've ever had!!!!!!!! I thought I was calling Air Canada to book two flights and somehow ended up speaking with this company. I didn't even realize I had booked with them until I got the confirmation. We had a family issue and had to rebook one of the tickets and leave a day earlier and they charged us $1000.00 US to rebook a single ticket. I started doing research after I got off the phone because it didn't seem right and found all these horrible reviews. When I looked back on our reservations I noticed one was booked in Canadian dollars and one in American, they were booked at the exact same time and on the exact same flight!!!! I called back and questioned them only to be given some answer that didn't make any sense. I was told I booked online when I didn't!!! I told them I called and thought I was speaking to air Canada!!! They were awful to deal with!!! and I still don't know how I was even connected to them. there is so much more to say, but I would just like to warn people to never use this site or make sure you are talking the actual airline company when you call. brutal!!!!

Company responded via phone as follows: A refund check in the amount of $564.20 was issued to [redacted].  It is currently in transport and is scheduled to be delivered August 3, 2017 via [redacted].The tracking number has been provided:  [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is to update you that we contacted Mr. A[redacted] with reference to the complaint assigned under ID [redacted]. As a testament to our committed to providing you with the highest level of service, we have issued the passenger a voucher of USD 50.00. We have also decided to refund a part from the reservation which accumulated to USD 36.99 and that any special flight service request (dependent upon the availability) would be processed for the flight booked using voucher code without any cost or service fee. Please be informed that the Mr. A[redacted] is aware of conclusion of the case & agreed on the same. We would now consider the complaint as closed in accordance to the satisfaction of our customer. We aim to retain loyal customers building the highest level of trust between us and our customers. Unfortunately, we come across few cases where we were not able to meet the customer expectations. Through these cases we try our best to come to a mutually agreeable solution and make sure that these cases are not repeated. Considering these cases as an integral part of any business, we continuously focus on being an organization with minimum fault percentage. We deeply value your role, with us and the customer strengthening the trust value between both the parties. If you have any further questions or comments, please feel free to contact at [redacted] Regards,Marcellus [redacted]Manager, Lookupfare.com