Longwood Industries, Inc a/d/b/a OnceDriven.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  If the business process the refund I will be satisfied with the business action.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The phone number associated with Ms. [redacted]'s complaint was added to the Once Driven Do-Not-Call database on 7/7/2016 and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Ms [redacted] .Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the email I received after payment was made to Once Driven over the phone and I did not misunderstand what the representative told me over the telephone.  Perhaps if they record the phone calls they could pull the tape.
Dear [redacted], Thank you for choosing OnceDriven to help get your vehicle sold! Your payment of $189 was accepted on 02/17/2016. Vehicle: [redacted] Asking Price: $11,800 Please log in and review your listing for accuracy. Please provide photo(s) of your vehicle as soon as possible. We will begin talking to buyers about your vehicle immediately. Username: [redacted] Password: [redacted] Your Account Representative is [redacted] , [redacted] 
[redacted] Lets get this vehicle sold! [redacted] Once Driven Vehicle Marketing Specialist Customer Support Hours: Mon-Fri 9a-8p Eastern
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted] 
Sent: Sunday, February 09, 2014 5:43 PM
To: [redacted]
Subject: RE: Complaint against Auto Marketing Systems
Importance: High
Hello [redacted],
As of 2/9/14 I still haven’t received the credit back to my credit card. I logged into my account to double check if the funds were there, but apparently they weren’t. I just wanted to keep you in the loop. I will check again on Monday.
Thank you again for your support.
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Unless you are in firm control of every employee, it seems that you have someone giving false information to potential customers. Or, you are aware of such activity and choose to look the other way to claim plausible deniability. How would you like to defend customer poaching and illegal soliciting through Craigslist? That is how I was contacted by your business. This is explicitly against the websites policy. Again, you lied about pre-interest in my vehicle. Your terms and conditions for a refund were also not given to me in writing until after I was charged the fee and my information was collected via telephone. Your employees failed you properly explain through the phone all of the conditions for a refund. This is fraud. This is false advertising. This is a dishonest, unethical company trying their best to get as much as they can for as little as possible. You take advantage of every legal loophole possible and expect to get away with it. My bank has an ongoing investigation into your transaction. Your continued lack of business etiquette and failure to accept responsibility will only guarantee that this situation remains unresolved. I will be forwarding this failure to do right as a business to the proper social media outlets. Again, to anyone who is approached by this company - Stay away. They are unethical. They are liars and are trying to steal your hard earned money. Do not allow them to do so.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I asked OnceDriven to please reference my phone conversation as the sales associate I spoke with GUARANTEED a 100% full refund if my vehicle did not sell within 45 days. $189 is a lot of money to spend on this service. I also had submitted multiple complaints during this service because I did not receive ONE email or phone call from this "so called" service that was supposed to be provided. Yesterday, as I filed a complaint with the company, I talked to 5 different online associates all of which told me I would not qualify for a refund. Also, every single one of them closed out my chat session. THIS IS TERRIBLE CUSTOMER SERVICE. If you go to Google search and start typing OnceDriven, the word "SCAM" will automatically populate behind it. If you look at the website, there is no contact information to file a complaint. Every business needs to offer the ability to guarantee a product, and if a customer is dissatisfied, they need to resolve the issue. NOT HANG UP THE PHONE ON ME AND CLOSE MULTIPLE CHAT WINDOWS. I am VERY DISSATISFIED and I want a full refund of $189. Thank you, Revdex.com for your help in this matter.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will accept the $95 refund.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Few days before I paid $189 to Once Driven I received a call from their employer and he said we have few inteersted buyer for your car  by paying  $189 they will grantee to sell my car within 45 days if not I will get my money back and he said you have nothing to loose , so unfortunately I believed what he said and called them next day and gave them my credit card info .,but after one week I realized I have been lied to ,so I called Once Driven and asked for my money and the rest is history.
Regards,
[redacted]

Complete parasites who infringe on peoples privacy. They should be shut down. They save your classified ads on craigslist, along with your phone number. They send you a voicemail without calling, so you don't get the option to speak with them initially. When you remove your ad from craigslist, they keep calling and leaving voicemails because you havent called their voicemail message yet. The voicemail is a man that lies and says to call his phone number direct. When you call, you go on a waiting list for about a half hour just to speak with someone else besides the man who initially called you. When you finally get through the woman asks if they may help you as if you are contacting them asking for their services. I never asked to be harassed like this before. Especially over a an old jalopy that I had for sale on craigslist. When a class action lawsuit goes to court, I want to collect againsts these parasites.

Well, made an ad on [redacted]. They took my information and began to solicit their unwanted services. Not reading the ad to see that I was purchasing not selling. Ignoring [redacted] policy and warnings that I did not want to be contacted or solicited services that entirely did not apply to me. It quite frankly annoys me. These people are less useful then spam in my email.

As of 9/9/2016 Ms[redacted] Corvette title still has not been reported from the DMV as transferred, thus making Ms. [redacted] refund request invalid.  Below is the detailed vehicle history for Ms. [redacted] Corvette.  Once Ms. [redacted] title transfer is reported as being transferred...

within the 45-Days of listing with Once Driven, we will gladly refund the account.Sincerely,[redacted]Quality Assurance ManagerBelow are the historical events for this vehicle listed in chronological order. Any discrepancies will be in bold text.Report Run Date:September 9, 2016 9:15:48 EDTVehicle:1981 Chevrolet Corvette  ([redacted])

I am writing on behalf
of OnceDriven in response to the above-referenced complaint.  We apologize for the delay in
responding to your initial complaint (may have been an issue with the mail).
 Ms. [redacted] complains that she has not received her refund.  The credit
card software report is showing that a full credit of $189.00 was processed on
March 9, 2015, the same day she purchased her ad.  If Ms. [redacted] still claims
that she has not received it, we will need to speak with her bank and
coordinate with the merchant account provider to figure out where the error is
occurring.  
 
Thank you for giving us an opportunity to respond.  
Sincerely,
[redacted]

Mr. [redacted]'s phone number provided with his response has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  Once Driven apologizes for any inconvenience to Mr. [redacted],Sincerely,[redacted]Customer Service Manager

We sincerely apologize for inconveniencing Mr. [redacted].  With
respect to contacting him, we assumed he wasn't interested in hearing from
commercial interests completely unrelated to why he posted his contact
information in the first place, (e.g., random marketers such as credit card or
home...

security companies).  Our service is specifically tailored to help
him achieve his goal.  We truly believe in our buyer-seller matching
service and want to help as many people as possible, but we understand that he
is not interested and therefore will not contact him at the number provided in
his complaint. 
Sincerely,
[redacted]
Customer Service Manager

The business has asked me to provide the area code...

where I was contacted. My area code is: [redacted]. I assume that is what they are asking. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] phone number listed with this complaint has been added to the Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statement that Longwood uses to justify it's actions is inexcusable. The language that Craigslist uses is not vague and it is certainly not default. As a seller, I purposely clicked the "do not contact me" button. It is not meant for "random marketers", rather, it is meant for ANY unsolicited services. I did not solicit Longwood, so they should not have contacted me. 
 
I would hope that companies who blatantly ignore this legal line of copy are prosecuted and fined. Those of us who are determined to not let these predatory companies operate freely outside the lines of consumer protection need to continue to call this and similar companies illegal activities out.
Regards,
[redacted]