Logic One Computers

[redacted]12:50 PM to me Hi [redacted]! My complaint with Key Bank has been resolved. As a result of contacting you I was able to finally get some responses from them. BUT I do still want this complaint filed as they were terribly wrong on their end. They incorrectly reported the credit bureaus...

regarding my payment history even after proving to them over and over that they were wrong. What they did was unacceptable and people need to know that. I would really appreciate if this report could still be on record against their company. Thank you so much for everything! Have a wonder holiday season! Kindly,[redacted]

KeyBank Executive Offices [redacted] Cleveland, OH 44144     December 22, 2017     Revdex.com Attn: Mr. Lou [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408   RE:                   Mr. Sidney D[redacted] Revdex.com Case No. [redacted]   Dear Mr. Tekavcic:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. Sidney D[redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On December 22, 2017 KeyBank contacted Mr. D[redacted] in writing and requested that he contact our office so we can provide him with the resolution stated below and to assist him with any further concerns he may have.    Regarding Mr. D[redacted]’s complaint, our records show the account was opened on October 23, 2017 and funded with $100.00.  The Account was closed on November 6, 2017 as activity was identified that was not in accordance with KeyBank’s Deposit Account Agreement and Funds Availability Policy.  On that date the Account was closed and a $25.00 charge for early closure was assessed.  Additionally, on November 6, 2017 an official bank check in the amount of $75.00 was mailed to the address on file.     On December 1, 2017 the official bank check was returned to KeyBank as undeliverable.    In order to resolve this matter amicably and as a good faith gesture, KeyBank reimbursed the $25.00 early closure charge and on December 21, 2017, per the request of Mrs. D[redacted], we delivered another official bank check in the amount of $100.00 via overnight Fed Ex to the Shoppes of Solon branch.  The Fed Ex tracking number for this delivery was #[redacted] and I can confirm the item was delivered to the branch on December 22, 2017 @ 10:16 am.    We appreciate the opportunity to respond to Mr. D[redacted]’s concerns with quality and integrity.  Thank you for your consideration in this matter.   Sincerely,     Richard S[redacted] Executive Client Relations Office of the President

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     March 5, 2018     Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE: ...

                 [redacted] Revdex.com Case No. [redacted]   Dear Mr. [redacted]   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  Please be assured that KeyBank understands the importance of our client’s financial wellness and is committed to providing excellent service. On February 28, 2018, KeyBank delivered our resolution to Mr. R[redacted]’s concerns verbally.   We are empathetic to the fact that unforeseen circumstances can result in either an overdraft situation or a returned item.  As such, KeyBank provides several resources to assist clients in balancing their account.  This includes statements, automated telephone service, toll-free client representative support and Online Banking.  KeyBank also offers overdraft protection to those applicants that meet our qualification criteria.  In addition, KeyBank now offers checking accounts with lower overdraft-related service charges.    Please be aware that KeyBank does not know what transactions are scheduled to occur on the Account, as we would not have knowledge of the client’s agreements with merchants or third parties. Part II of the Deposit Account Agreement and Funds Availability Policy (“Agreement”) pertains to KeyBank’s Funds Availability Policy which indicates that direct deposits of electronic payments, such as Social Security benefits and payroll direct deposits, are available on the business day that the funds are due to the client.  For example, if the client’s payroll check is directly deposited to the Account, it will be entirely available on the business day of deposit.    Please be advised that as of February 21, 2018, the Account had a negative balance of ($338.50).  Some of this negative balance is a result of multiple checks or debit card transactions that are being presented to the Account against insufficient funds.   As a goodwill gesture, on February 22, 2018 KeyBank reimbursed the Account $342.50 in appropriately assessed fees.          We appreciate the opportunity to respond to Mr. R[redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jeanette P[redacted] Jeanette P[redacted] Executive Client Relations Office of the President

Te December 7, 2017  Mr. [redacted] RE:       KeyBank Advantage Checking Account No. [redacted]
 Dear [redacted] We received your recent complaint that was filed through the Revdex.com in regards to questions and concerns about the banking service KeyBank National Association (“KeyBank”) provides to you. Please be assured that KeyBank is committed to providing excellent service.  We regret any inconvenience or frustration that you may have experienced as a result of this matter. Within your recent complaint, you state you did not receive our previous correspondence issued to you, therefore, I’ve enclosed a copy of each correspondence dated November 9, 2017 and November 21, 2017 for your review. Please be advised, during our response dated November 21, 2017, we, KeyBank, were able to explain our time order posting and address any overdraft-related service charges that were assessed to the account. Additionally, in regards to your interaction at the local Key Center-County Fair location on November 10, 2017, our records confirm we were unable to honor your request to immediately close the account due to pending transactions. On November 10, 2017, the account had a beginning balance of negative $63.86, a direct deposit of $538.45 was credited to the balance, therefore increasing the balance to $474.59. On November 10, 2017, there was a branch withdrawal for the amount of $323.64, therefore allowing the remaining balance to satisfy the pending transactions. Once such items cleared the account, the request to close the account could be honored. On November 13, 2017 a merchant transaction in the amount of $77.67 from Progressive Insurance was presented against the account balance, therefore, preventing the closure of the account. For your review, I’ve enclosed a copy of the ODNSF Notice dated for November 14, 2017, in which we elaborate the time order posting of the presented items. As a reminder, we, KeyBank, would be unaware of any merchant obligation until such transactions are presented. Subsequently on November 30, 2017 as a gesture of goodwill, a total of $172.50 in ODNSF were waived and credited to the account. At the end of the business day, on November 30, 2017 your account balance was $25.83. On November 30, 2017 we issued an Official Bank Check no. [redacted], and mailed the Official Bank Check (OBC) thru trackable mail. The package was sent thru Fed Ex with a Tracking Number of [redacted]. Your request for the closure of your account was successfully fulfilled on December 1, 2017. This fee waiver and account closure will be reflected on your next statement. Please contact any merchant’s you may have had prior agreements with to set up any new payment arrangement. Thank you for allowing us the opportunity to respond to your concerns.   Please feel free to contact me at ([redacted] for our hearing impaired clients) if you have a questions or additional concerns. I will be glad to assist you.

KeyBank 127 Public Square Cleveland, OH 44144 March 3, 2016 Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: ...

                        [redacted] Revdex.com Case No. [redacted] Dear [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  On March 1, 2016, KeyBank verbally delivered our resolution to Mr. [redacted]’s concerns. The criteria for qualifying for the $300.00 Cash Reward premium are detailed in KeyBank’s marketing materials promoting the offer. Banking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulations. As stated in KeyBank’s advertising literature promoting the offer, in order to receive the promotion reward, the following must be met: Open a qualifying checking account by October 9, 2015 and, within 60 days of Account opening Make one (1) direct deposit, in the amount of $1,000.00 or more and A combination of five (5) debit card and/or bill payments Our review has found that the Account was established on September 21, 2015, and the required combination of five (5) debit card and/or bill payments transactions were completed as of October 19, 2015. However, the required direct deposit, in the amount of $1,000.00 or more, was not made within 60 days of Account opening. Subsequently, the Account did not qualify for the $300.00 Cash Reward premium. Our review found no bank error.  Additionally, please know that our review found no record of having advised Mr. [redacted] that the Account met the required qualifications. We appreciate the opportunity to respond to Mr. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Lisa B[redacted] Executive Client Relations Office of the President

KeyBank Executive Offices [redacted] Cleveland, OH 44144     February 13, 2018     Revdex.com Attn: Mr. [redacted] 
[redacted] Cleveland, OH 44115-2408     RE:                   [redacted] Revdex.com Case No. [redacted]   Dear Mr. T[redacted]   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On February 12, 2018, KeyBank responded to Mr. [redacted]’ concerns in writing; enclosed is a copy for your review.   We appreciate the opportunity to respond to Mr. S[redacted]’ concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jeanette P[redacted]   Jeanette P[redacted] Executive Client Relations Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Key Bank called me one time and left a message. I return that call and never heard back from them.  I don't mean any more resolution. This is been a problem for over a year. I talked to Key Bank a month ago and they were going to look into it and fix it. It still is not fixed. I even checked this morning. 
Regards,
[redacted]

March 17, 2016
Revdex.com
Attn: [redacted]
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: [redacted] Revdex.com Case No. [redacted]
Dear [redacted]:
KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted]. On...

March 17, 2016, KeyBank responded to Ms. [redacted]’s concerns in writing.
Our review found no new information has been provided by the consumer to substantiate her claim of fraud as she has not provided the requested documentation as instructed in KeyBank’s previous response letter which includes exemplar signatures from the 2007 timeframe and a police report detailing the specifics regarding her claim. Therefore, KeyBank’s position regarding the consumer’s claim remains the same; the consumer remains liable for the loan referenced in her complaint. The consumer’s cooperation in providing the information we have requested is essential for resolving her claims. Should the consumer desire to further pursue her claim, KeyBank will reopen the investigation upon receipt of the requested documentation.
We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.
Sincerely,

Rhonda S[redacted] Risk/QC Analyst, Key Education Resources

KeyBank 127 Public SquareCleveland, OH 44144   November 23, 2016  Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE:       Revdex.com Case No....

[redacted]            [redacted] Dear Ms. Ibrahim: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service and his concerns regarding his experience have been addressed internally. On November 3, 2016, KeyBank verbally responded to Mr. [redacted]’s concerns.  Our review determined that the Late Fee assessed to Mr. [redacted]’s line of credit on October 8, 2016, was in accordance with the Preferred Credit Line Agreement Disclosure, which are provided to all clients at account opening.  Our review found no bank error. However, as a gesture of goodwill, on November 3, 2016 KeyBank refunded $35.00. Additionally, please know that our review found that Mr. [redacted] accessed his Online Banking account, and had the opportunity to review his electronic monthly statement, prior to the assessment of the Late Fee.  Mr. [redacted] may un-enroll from electronic statements via Online Banking, by visiting his local branch or by contacting us at 1-800-539-2968 (TTY/TDD 1-800-539-8336 for our hearing impaired clients) We appreciate the opportunity to respond to Mr. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.  Sincerely, Jeanette P[redacted]Executive Client Relations

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     December 28, 2016     Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE: ...

                      Ms. [redacted] Revdex.com Case No. [redacted]   Dear Ms. [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On November 30, 2016, KeyBank responded to Ms. [redacted]’s concerns in writing.    KeyBank posted two (2) payments for Ms. [redacted]’s October 26, 2016 payment due, each in the amount of $289.36, on November 2, 2016 and November 7, 2016, respectively. The first of these payments had been remitted to KeyBank by a third-party financial institution, while the latter was schedule with KeyBank via telephone.   On November 10, 2016 Ms. [redacted] requested KeyBank to have the second payment reversed. However, due to an internal processing delay, the funds from this payment were not mailed to her until November 29, 2016.  Please be assured that KeyBank has since addressed the circumstances of Ms. [redacted]’s experience internally.  We sincerely apologize for any frustration the client may felt as a result of her experience.  Additionally, please be assured that Ms. [redacted] did not incur any fees and no negative credit bureau reporting have occurred as a result of this matter.   As a token of our appreciation, in a separate mailing, KeyBank provided to Ms. [redacted] Key Possibilities Gift Cards®, totaling $100.00, which may be used anywhere MasterCard® is accepted.  KeyBank does not provide tax advice.  We advise clients to consult their personal tax adviser should they have questions on how these Key Possibilities Cards may be reported for tax purposes.   We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,     Jewel J[redacted] Executive Client Relations Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke to the rep form key bank executive office and I told them that I will fill up the letter sent to me by Margaret C[redacted] to see if I can file a dispute for the $100 check cleared and get fraud department to refund the $100 into my count. But they did not honor this and went ahead to close the case even before I sent the information back in!I want fullr esolution but not partial resolution of this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree for Key Bank to give information to the Revdex.com, Inc.  Please provide them information they are requesting so they can see what happened. 
Regards,
Michele [redacted]

KeyBank 127 Public Square Cleveland, OH 44144 January 15, 2016 Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: ...

                        [redacted] Revdex.com Case No. [redacted] Dear [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted] on December 31, 2015. KeyBank delivered our resolution to Ms. [redacted]’s concerns verbally on January 13, 2016. We understand the importance of our client’s financial wellness. We explained that Great Lakes is the student loan servicer while KeyBank is the owner of the loan and each entity has very specific responsibilities.  Great Lakes are accountable for the Graduated Repayment Program while KeyBank controls the Forbearance program. On December 28, 2015, our notes indicate that Ms. [redacted] contacted Great Lakes to discuss the option of a Graduated Repayment plan, in an effort to reduce her monthly payment.    At this time, Ms. [redacted] was advised that she was no longer eligible for a reduced payment option and she was provided the phone number to contact KeyBank to discuss the possibility of postponing her payments under the Forbearance program. When Ms. [redacted] contacted KeyBank she asked for a reduced payment again instead of a postponement and/or forbearance; thus she was transferred back to Great Lakes. After further clarification and upon her call returning back to KeyBank, Ms. [redacted] was advised that she was eligible for forbearance on her loans and the agent submitted the request for her.  Ms. [redacted] was further advised that upon receipt of the completed paperwork, two of her loans will be placed into forbearance pursuant to her request. Ms. [redacted] was also advised that she can make payments on her loans while they are in forbearance and that the payments would be made to Great Lakes. We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Lisa B[redacted] Executive Client Relations Office of the President

KeyBank800 Superior AvenueCleveland, OH 44114September 29, 2016Mr. [redacted]3654 E 113th StreetCleveland, OH 44105-2536RE: Revdex.com Case No: [redacted]Key Express Checking Account No. Ending in [redacted] (the “Account”)Dear Mr. [redacted]:We received your complaint that you filed through the Better Business...

Bureau in regards to your questions andconcerns about the banking service KeyBank National Association (“KeyBank”) provides to you.I would like to take this opportunity to apologize on behalf of KeyBank for any inconvenience youexperienced and for the frustration you felt as a result of this matter. We at KeyBank strive to provide greatservice that helps you make confident financial decisions.KeyBank proudly strives to offer clients a number of convenient ways to manage their banking. Please feelfree to enjoy the convenience and time-saving benefits of KeyBank’s extensive ATM and Branch network,Online Banking at Key.com, or our award winning Mobile App, which allows many of the same functionsclients may access via Online Banking from the convenience of their mobile device.I have reviewed the Account and determined that the $67.50 in overdraft-related service charges assessed tothe Account since June 3, 2016 were in accordance with the KeyBank Deposit Account Agreement and FundsAvailability policy (the “Agreement”) and the Personal Checking Account Fees and Disclosures (the“Disclosures”), which were provided to you at Account opening, as well as your having “opted in” overdraftconsent pursuant to Regulation E. I have enclosed the most recent copies of the Agreement and Disclosures foryour review.Our review found no bank error. However as a gesture of goodwill, KeyBank refunded $67.50 to the Accounton September 22, 2016. This fee waiver will be reflected on your next statement. We regret that we are unableto honor additional requests for reimbursement of appropriately assessed service charges.Please be aware that as per Electronic Fund Transfers Regulation E (“Reg E”), clients must consent to “opt in”if they want their bank to allow them to overdraw their account for ATM and everyday debit card transactions.Please note that only ATM and everyday debit card transactions are affected by Reg E. “Everyday” debit cardtransactions are typical transactions most people make with their debit card in daily shopping. “Recurring”debit card transactions, such as automatic withdrawals authorized on accounts using a debit card, are notaffected by Reg E.Please note that only ATM and everyday debit card transactions are affected by Electronic Fund TransfersRegulation E (“Reg E). “Everyday” debit card transactions are typical transactions most people make withtheir debit card in daily shopping. “Recurring” debit card transactions, such as automatic withdrawalsauthorized on accounts using a debit card, are not affected by Reg E. Our records indicate that on April 28,2016, you consented to overdraft services pursuant to Reg E, thereby authorizing KeyBank to assess overdraftfees in the event that an ATM or Everyday debit transaction is presented to the Account against insufficientfunds. This does not, however, prevent all fees from being assessed to the Account. If a check or electronicwithdrawal is presented to the Account against insufficient funds, a Returned Item Charge will be assessed.Enclosed is a copy of the confirmation letter that was mailed to the address on the Account.You may change your election at any time by calling 1-888-725-7606, signing on to Online Banking andselecting the Overdraft Services Options link on the Self Service tab, or by visiting any KeyBank branch.Please note that your change will not be effective until the next business day after KeyBank receives it. Foradditional information concerning this regulatory requirement please visit www.key.com/ODinfo.I would like to take the opportunity to explain why these fees were assessed to the Account:KeyBank posts items to the Account within prior-day and current-day posting categories. Within thesecategories, we post ATM and debit card transactions based on the authorization date and time, and if theauthorization date and time is not available we use settlement date and time. We post checks in check numberorder. For all other types of items within each posting category we post items from lowest dollar amount tohighest dollar amount.In assisting you in understanding KeyBank’s pending transactions activity, I would like to explain that until atransaction authorization is requested by the merchant, to whom clients provide their debit card information,KeyBank has no knowledge of the purchase. KeyBank has no control over when a merchant requests atransaction authorization. When the transaction authorization is requested, a pending transaction is placed onthe Account. When the actual charge is received from the merchant, the transaction is removed from thepending activity and the actual charge is posted to the Account. That is the reason it is necessary for the fundsto be in the Account prior to making the purchase.For additional clarification, note that weekend transactions will be posted prior to posting the activityconducted during normal business hours on Monday. For example, on Monday night, any deposits madeduring the weekend will post before weekend debits, and then any credits made during Monday business hourswill post before debits from Monday business hours. Clients are responsible for having the funds available tocover a transaction both when the authorization is made and when it posts to the Account; however, anoverdraft-related fee is not assessed twice for the same transaction.Please refer to Section 6 in the Agreement as it is relevant to paying items on an account in which there may beinsufficient funds, as well as payment of associated service charges. The chart in Section 6 illustrates howKeyBank processes transactions, effective November 15, 2013. Authorizing items into overdraft when theAccount has insufficient funds is also discussed in Section 2 of the Agreement.We are empathetic to the fact that unforeseen circumstances can result in either an overdraft situation or areturned item. As such, KeyBank provides several resources to assist clients in balancing their account. Thisincludes statements, automated telephone service, toll-free client representative support and Online Banking.KeyBank also offers overdraft protection to those applicants that meet our qualification criteria.Our records show that, on June 3, 2016, the beginning available balance in the Account was $42.57, which wasincreased to $44.57 by a $2.00 deposit at a branch. The available balance was then reduced to (-$.0.42) by anautomatic deduction by New York Life Insurance, in the amount of $44.99. Subsequently, that same day, theAccount was assessed a $39.00 Overdraft Item Charge resulting in a negative end-of-day balance of (-$39.42).For your review, I have also included copies of the Notices of Insufficient Funds and Charges to the Account,which were made available to you since June 6, 2016, and illustrate how the Account incurred overdraft-related service charges since June 3, 2016.As of September 29, 2016, the Account has a negative balance owing KeyBank of (-$15.31). As explainedabove, the remaining balance is a result of transactions that posted to the Account. Please refer to Section 16of the Agreement as it states, in part, “We reserve the right to close any or all of your Accounts at any time forany reason, whatsoever, including, but not limited to, because you have an excessive number or amount ofoverdrafts or your account is overdrawn for more than 10 days.” If you would like to make arrangements toreconcile the Account, you may contact us at 1-800-877-2860. If the amount owed to KeyBank remainsdelinquent, the Account will be closed by KeyBank and the negative balance will be referred to a collectionagency. In addition, the Account may then be reported to ChexSystems.Thank you for allowing us the opportunity to respond to your concerns with quality and integrity. Please feelfree to contact me at (216) 828-8696 if you have any questions or additional concerns, and it would be mypleasure to assist you.Sincerely,Clozette T. H[redacted]Operations LeaderEnclosurescc: Jeanette P[redacted], Executive Client Relations, Office of the President

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     August 4, 2016     Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE: ...

                 [redacted] Revdex.com Case No. [redacted]   Dear Ms. [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On July 28, 2016, KeyBank delivered our resolution to Mr. [redacted]’s concerns verbally.   Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.   We appreciate the opportunity to respond to Ms. Morris’ concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jeanette P[redacted]   Jeanette P[redacted] Executive Client Relations Office of the President

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144     February 28, 2017     Revdex.com Attn: [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE: ...

                 Mr. Scott [redacted] Revdex.com Case No. [redacted]   Dear Ms. [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Scott [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On February 28, 2017, KeyBank delivered our resolution to Mr. [redacted] concerns verbally.   Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.   We appreciate the opportunity to respond to Mr. [redacted] concerns with quality and integrity. Thank you for your consideration in this matter.   Sincerely,   Jewel [redacted] Jewel [redacted] Executive Client Relations Office of the President

Attached

My name is [redacted] and I had a complaint against key bank. I would like to cancel it. It has been resolved. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have provided Key Bank with a copy of my domicile which provides my address for almost 20 years with my signature. I had no affiliation with the address in which they indicated that they sent documents to. Also, it is my understanding that my daughter has contacted the company informing them that I was totally unaware of any loan.It is unbelievable to me that this organization would hold me liable for.  their neglect and improperly verify identity, therefore issuing any credit to someone without contacting me to confirm.  I have a fraud alert on all of my credit reports which also has my contact info. If my daughter is responsible, she should be liable but your company has not taken any responsibility for your part in this matter. I am exhausted mentally and healthwise and if I can't get this removed as I am not responsible, I have to seek legal representation. Also, when I discovered this debt, this company has has this on my credit since, 2006, they have had this on my credit report approximately 10 years, which on that alone, it should be deleted but even more so holding me accountable for a situation in which I hold or bare any responsibility for.
Regards,
[redacted]

(The following was copy/paste by Revdex.com staff - [redacted]From: [redacted]>Date: Fri, Jun 23, 2017 at 9:08 AMSubject: Complaint ID: [redacted]To: "[redacted]>Signed release. FYI, Key bank called me ONCE.I returned the call TWICE...

and left a cell number where I can be contacted.They have failed to respond. [redacted]
*           [redacted]