Logic One Computers

(The following was copy/paste by Revdex.com staff - [redacted]June 13, 2017Revdex.comAttn: Mr. [redacted]2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] Revdex.com Case No. [redacted]Dear Mr. [redacted]:KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with...

your office by Ms. [redacted]. We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On June 12, 2017, KeyBank responded to Ms. [redacted]s concerns in writing.Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.Sincerely,Betty V[redacted]Executive Client RelationsOffice of the President

KeyBank N.A.
127 Public Square
Cleveland, OH 44144
December 28, 2015
Revdex.com
Attn: [redacted]
2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408
RE:                  [redacted],...

[redacted]
            Revdex.com Complaint No. [redacted]
Dear [redacted]:
KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. [redacted].  In addition to the Revdex.com complaint, Mr. [redacted] has filed a complaint with the Consumer Financial Protection Bureau (“CFPB”).  On December 28, 2015, KeyBank responded to Mr. [redacted]’s concerns in writing and a copy of our response was also submitted to the CFPB. 
Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.
Please be assured that KeyBank is committed to providing our customers excellent service.  Please feel free to contact me at (800) 625-3256 (TTY/TDD for the Hearing Impaired: 1-800-539-8336) if you have any questions or additional concerns. I will be glad to assist you.
Sincerely,
Richard S[redacted]
Executive Client Relations
Office of the President, KeyBank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I would like the overdraft fees that were paid to be credited back to the account.  There were $900 something dollars in fees and I would like that refunded since there has been nothing but run around with this bank and they have not followed up with customer service requests in a timely manner.  I have had to contact them many times even times where I  was promised a call back within 24-48 hours and it never happened.  Their horrible customer service and lack of getting back to me and fixing this fraud activity is partially to blame for the significant amount of overdrafts that were paid.  I am not satisfied and if I need to open individual complaints about each individual incident I will do so as I have names, email correspondence and other proof that this bank has given me nothing but the run around and not followed through with their promises and customer service.  Refund the fees to that charged off account. 
Regards,
Betsy [redacted]

KeyBank N.A.4910 Tiedeman BoulevardBrooklyn, OH 44144August 4, 2016Mr. [redacted] Count[redacted]Re: [redacted] Prt. [redacted] FLRevdex.com Case Number [redacted]CFPB Case Number [redacted], and [redacted] Installment Loan ending in [redacted] (the...

“Loan”)Dear Mr. [redacted]:Your concerns addressed with Revdex.com and Consumer Financial Protection Bureauhave been forwarded to my attention for review and response. Thank you for taking the time tomake us aware of your concerns.On behalf of KeyBank National Association (“KeyBank”), I regret any inconvenience you haveexperienced and any frustration you may have felt since these concerns arose. Please be assuredthat KeyBank is committed to providing excellent service.Our records reflect that the first short sale request this year began on March 18, 2016. On March18, 2016, the paperwork was faxed to you at (772) 873-0339 per your request, and again onMarch 23, 2016 when you advised that you had not received it. We received the short sale packeton March 24, 2016, however the packet was incomplete. In order to proceed with the short salereview, we required the most recent SSI award letter, three (3) of your most recent consecutivebank statements, and a detailed breakdown of expenses. You called in to discuss this on March31, 2016 in which you advised us that you did not have any bank accounts, and that your wifepays for the expenses with her income. We requested that you provide that statement in writingin lieu of bank statements and updated list of expenses. On April 1, 2016, we received thehardship letter. The enclosed confirmation letter dated April 1, 2016 confirmed that your packetwas officially complete, and under review. The short sale was later approved for $26,000.00 onApril 7, 2016, which remained valid for 90 days. KeyBank received the accepted Short SaleAgreement on April 15, 2016, which was signed by you on April 12, 2016; however we had yetto receive payment. On May 20, 2016 you had advised us that the potential buyer was no longerinterested in the vessel.We understand that you have recently found a new buyer, and initiated a new Short Sale withKeyBank on July 11, 2016. On July 14, 2016 the Short Sale was approved for $23,000.00, andthe Agreement mailed to you for your review. On July 15, 2016, you accepted the Short Saleterms. At this point, KeyBank is waiting for the payment, in which you have 90 days from July15, 2016 to provide to us before a new Short Sale packet will need to be completed. Paymentscan be mailed to; KeyBankException Payment ProcessingMC: OH-01-51-05594910 Tiedeman RdBrooklyn, OH 44144If you are interested in wiring the funds to KeyBank, please utilize the following information;ABA # 041001039Credit: KeyBankAccount: 5555Attention: Exception Payment ProcessingPlease include the borrower’s name and account number*For questions please call the Wire Desk at 800-447-3817Please be advised that it may take a maximum of 90 days from the date of the payment beingreceived for the lien to be released, however this is commonly completed within 30 days. Pleasebe assured that upon receipt of funds, KeyBank will be happy to expedite the lien release. Weunderstand that the potential buyer of the vessel would like the title as soon as possible so thatthey may use the boat. While the buyer is waiting for the title to be transferred, they may obtaina bill of sale. For further questions and concerns regarding this, we suggest you reach out to theState of Florida Tax Collector at (941) 861-8300.In closing, please know that KeyBank values your feedback and the opportunity to address yourconcerns. We appreciate your business and look forward to continuing to work with you. Pleasefeel free to contact us at (866) 325-4765 (TTY/TDD for the Hearing Impaired: 1-800-539-8336)if you have any questions or additional concerns. I will be glad to assist you.Sincerely,Karen O[redacted]Department Manager & VPKeyBank N.A.Enclosurescc: Consumer Financial Protection BureauLisa Bove, Executive Client Relations, KeyBank

(The following was copy/paste by Revdex.com staff - LST)[redacted]March 13, 2018 Mrs. [redacted]
[redacted] Re: [redacted] CFPB Complaint ID No.: [redacted] OCC Case No.: [redacted] Revdex.com ID [redacted]  224 Key Privlege Checking Account No. Ending...

[redacted] Key Silver Money Market Savings Account No. Ending in [redacted] Key Silver Money Market Savings Account No. Ending in [redacted] Dear [redacted] We received your complaint that you filed through the Consumer Financial Protection Bureau, the Office of the Comptroller of Currency, and the Revdex.com in regards to your questions and concerns about the banking service KeyBank National Association ("KeyBank") provides to you. I would like to take this opportunity to apologize on behalf of KeyBank for any inconvenience you experienced and for the frustration you felt as a result of this matter. We at KeyBank strive to provide great service that helps you make confident financial decisions. I have reviewed your concerns and would like to offer the following: We understand that you had previously approached KeyBank to inquire about home equity financing options. In review of your complaint, we recognize that due to competitive pricing you made the choice to seek financing options elsewhere. We truly regret if we were unable to accommodate the rate you were seeking. Subsequently, you visited the Karcher branch on December 21, 2017 and requested to close the accounts referenced above. At that time you received three Official Bank Checks in the amounts of $1,343.01 for the account ending in [redacted], $3,569.74 for the account ending in [redacted] and $617.48 for the account ending in [redacted] representing the balances in the accounts. Pursuant to your request, our records show the accounts ending in [redacted] and [redacted] were closed on December 21, 2017. However, on December 21, 2017 there was a direct withdrawal from [redacted] Insurance in the amount of $81.71 that posted to the account ending in [redacted] and prevented it from closing. This transaction caused the account ending in [redacted] to become overdrawn and an overdraft-related service charge of $32.00 was assessed on the following business day. Thereafter, there was activity on the account ending in [redacted] consisting of direct deposits, recurring debit card transactions, bill pay transactions, and a physical check. Enclosed for your reference are copies of the statements for the account ending in [redacted] which illustrate this transactions activity. For your review, I have also included copies of the Notices of Insufficient Funds and Charges to Your Account, which is made available to you and illustrates how the Account incurred overdraft-related service charges since December 21, 2017. Upon our receipt of your complaints, KeyBank restricted any further activity in the account ending in [redacted] We have reviewed your request for a refund of the service charges and fees assessed to the account ending in [redacted] KeyBank has reimbursed you in full for all bank assessed service charges since December 21, 2017. Records show that partial refunds were provided in the amounts of $37.00 on January 26, 2018, $108.25 on February 22, 2018, $124.00 on March 2, 2018, and $9.25 on March 5, 2018 for a total of $278.50 in refunds provided. These refunds are reflected on the account statements for -the account ending in [redacted] Our records show the account ending in [redacted] was closed on March 6, 2018. The remaining balance in the. Account at the time of closure was $0.00. On March 2, 2018 KeyBank delivered via certified mail Official Bank Check [redacted] in the amount of $216.50 to the address on file. Additionally, please be advised that the Safe Deposit Box you maintain will be billed rental fees going forward as a result of the closing of the checking account relationship. Should you no longer desire to rent your Safe Deposit Box, you may visit the branch to close the box and remove the contents. Please be advised that to close the box, you will be required to sign a closure form. Please remember to bring your identification, both keys, and ..a. container to carry the box contents. In closing, please know that KeyBank values your feedback and the opportunity to address your concerns. We appreciate your business and look forward to continuing to work with you Please feel free to contact me at [redacted] for the Hearing Impaired: [redacted] if you have any questions or additional concerns. I will be glad to assist you. Sincerely, [redacted] Operations Leader Enclosures cc: Consumer Financial Protection. Bureau Office of the Comptroller of Currency The Revdex.com Richard Sulpizio, Executive Client Relations, Office of the President, KeyBank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  It is strange that Key Bank can consider this matter closed. Key Bank is representing exactly what is wrong with this country today. A mega corporate bank with no regard for the everyday person that they will just throw under the cogs while the machine crunches human bones. Please review my dilemma and come up with a way to settle it for both parties. This is all I ask.Regards,
Tarek [redacted]

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144       November 16, 2016       Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE: ...

                 [redacted] Revdex.com Case No. [redacted]   Dear Ms. [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. Please be advised that, on November 16, 2016, KeyBank responded Ms. [redacted]’s in writing, requesting that she contact us by telephone so that we may further assist her.   Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.   We appreciate the opportunity to respond to Mrs. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.     Sincerely,     Cadeau K[redacted] Executive Client Relations Office of the President

(The following was copy/paste by Revdex.com staff - LST)[redacted]January 26, 2018   Revdex.com  Attn: [redacted]  Cleveland, OH 44115-2408   RE: [redacted]
[redacted]  Dear Mr....

T[redacted]  KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On January 22, 2018, KeyBank delivered our resolution to Ms. [redacted] concerns verbally.  Our review found that the criteria to qualify for the $300.00 cash promotion are detailed in KeyBank’s Marketing Materials promoting this offer. As stated in KeyBank’s advertising literature promoting the offer, in order to receive the promotion reward, clients must open a qualifying checking account by June 30, 2017  and within 60 days of account opening, make (1) one direct deposit in the amount of $1000.00 or more. Our review found that Ms. T[redacted] did not meet the criteria of the direct deposit of $1,000.00 or more. Subsequently, the account did not qualify for the cash promotion. We regret that we are unable to honor her request for fulfillment of the Cash Reward promotion.  Pursuant to the Overdraft Service Charges and the paper statement fee, after further review it has been determined the $77.00 in Overdraft Service Charges assessed to the Account on January 10th 2018 , January 17, 2018 and the $3.00 paper statement fee assessed on October 26, 2017  were in accordance with the KeyBank Deposit Account agreement and Funds Availability Policy (the “Agreement”) and the Personal Checking Account Fees and Disclosures (the “Disclosures”), which are provided to all clients at account opening.  Our review found no bank error; however on January 25, 2018 as a gesture of goodwill KeyBank has refunded $3.00 to the Account ending in [redacted] which will reflect on her next statement.  I would like to take the opportunity to explain why these fees were assessed to the Account:  KeyBank posts items to the Account within prior-day and current-day posting categories.  Within these categories, we post ATM and debit card transactions based on the authorization date and time, and if the authorization date and time is not available, we use settlement date and time.  We post checks in check number order.  For all other types of items within each posting category, we post items from lowest dollar amount to highest dollar amount.  In assisting you in understanding KeyBank’s pending transactions activity, I would like to explain that until a transaction authorization is requested by the merchant, to whom you provide your debit card information, KeyBank has no knowledge of your purchase.  KeyBank has no control over when a merchant requests a transaction authorization.  When the transaction authorization is requested, a pending transaction is placed on the Account.  When the actual charge is received from the merchant, the transaction is removed from the pending activity and the actual charge is posted to the Account.  That is the reason it is necessary for the funds to be in the Account prior to making the purchase.  For additional clarification, note that weekend transactions will be posted prior to posting the activity conducted during normal business hours on Monday.  For example, on Monday night, any deposits made during the weekend will post before weekend debits, and then any credits made during Monday business hours will post before debits from Monday business hours.  You are responsible for having the funds available to cover a transaction both when the authorization is made and when it posts to the Account; however, an overdraft-related fee is not assessed twice for the same transaction.  We are empathetic to the fact that unforeseen circumstances can result in either an overdraft situation or a returned item.  As such, KeyBank provides several resources to assist clients in balancing their account.  This includes statements, automated telephone service, toll-free client representative support and Online Banking.  KeyBank also offers overdraft protection to those applicants that meet our qualification criteria.  Please visit www.key.com  to view accounts that may suit your needs.  You should not rely on the “Transaction Balance” to determine how overdraft charges were assessed or for your available balance for purchases.  The “Cleared Activity” section of OLB is not intended to show your available balance at that moment in time.  It shows only posted transactions, for example checks that have been presented and paid, automated debits (“ACH”) such as when your utilities are automatically debited from the Account.     Availability of deposits made in a branch or at an ATM can be viewed in OLB on the day of deposit.  The entire amount will be displayed in OLB in the "Pending Activity" section.  However, only the amount that is available from the deposit will be added to the "Available Balance."  Within OLB, you can click on the "Holds" link in the "Checking Account Details" section and see how much of the deposit is unavailable along with the date when the funds will become available.    Our records show that on January 10, 2018 the beginning balance in the Account was $53.17, which was decreased to $43.17 by Check #[redacted] in the amount of $10.00. The same day, a direct withdrawal for Progressive Insurance in the amount of $48.42 was paid into overdraft and a $38.50 overdraft item charge was assessed to the account. On January 16, 2018, the beginning balance in the Account was $40.02. There were two (2) internet transfers for $20.00 and $40.00 which increased the available balance to $100.02. There were four (4) debit card transactions and an internet transfer of $.01 to the account ending in [redacted] which reduced the available balance to $46.50 for previous day activity. The current day activity shows two (2) pending items in the amounts of $3.84 and $6.50, and a direct withdrawal in the amount of $20.00 from [redacted] which reduced the available balance to $16.16.   Additionally, there was another direct withdrawal from Coinbase.com in the amount of $22.00 which was returned for insufficient funds. Subsequently, there was a returned item fee in the amount of $38.50 assessed to the account the next business day January 17, 2018. With regards to the $3.00 paper statement fee assessed to the account ending in [redacted] on October 27, 2017, the paper statement fee is disclosed under “Other Service Charges” and is assessed monthly when a client chooses to receive their statement on paper instead of electronically. Further review shows the client has been receiving her statements electronically as of her November 27, 2017 statements.  Further review shows a request has been implemented to change the branch of account per the client’s request. Please be advised this process could take up to thirty (30) days to complete.   For your review, I have enclosed a copy of the Notice of Insufficient Funds and Charges to the Account, which KeyBank made available to you on January 11th and January 18, 2018 and illustrates how the Account incurred additional Overdraft Item Charges.    We appreciate the opportunity to respond to Ms. T[redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.  Sincerely, Jeanette P[redacted]  Jeanette P[redacted] Executive Client Relations Office of the President  Enclosures

Attached to the Revdex.com for this case file.

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144       June 6, 2016       Revdex.com Attn: Ms. [redacted] 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408     RE: ...

                      [redacted] Revdex.com Case No. [redacted]   Dear Ms. [redacted]:   KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service.   The criteria for qualifying for the $300.00 Cash Reward promotion are detailed in the KeyBank’s marketing materials promoting the offer. Banking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulations. As stated in KeyBank’s advertising literature promoting the offer (copy enclosed), in order to receive the promotion reward, eligible clients must make one (1) direct deposit, in the amount of $500.00 or more, within 60 days after Account opening.   Our review has found that Ms. [redacted]’s account was established on March 23, 2016.  However, the required direct deposit, in the amount of $500.00 or more, was not completed within 60 days of account opening.  Subsequently, the Account did not qualify for the $300.00 Cash Reward premium.  While our review found no bank error, and as a gesture of good will, KeyBank is allowing an additional 60 days, to complete the required direct deposit.  Please know that this information was disclosed to Ms. [redacted] via telephone on May 23, 2016, and she is aware that the new deadline to meet the requirements is July 22, 2016.   We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.     Sincerely,     Jewel J[redacted] Executive Client Relations Office of the President

As required under the Financial Industry Regulatory Authority (“FINRA”) rules, Key Investment Services (“KIS”) is required to respond to all KIS customer complaints.  Ms. [redacted]'s concerns have been forwarded to the appropriate parties within KIS and they will handle this matter going...

forward in accordance with industry rules.  KIS will reply directly to Ms. [redacted]upon completion of their review.

(The following was copy/paste by Revdex.com staff - LST)KeyBankExecutive Offices127 Public SquareCleveland, OH 44144April 11, 2017Revdex.comAttn: Ms. Nichole [redacted]2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Betsy [redacted]Revdex.com Case No. [redacted]Dear Ms. [redacted]:KeyBank National...

Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. Betsy [redacted]. We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On February 14, 2017, KeyBank delivered our resolution to Ms. [redacted]’s concerns verbally.Our review found that Ms. [redacted] submitted a debit card fraud claim on November 10, 2016, which was found in her favor and resulted in reimbursement of $123.24 in associated transactions and service charges incurred as a result of the fraudulent transactions. However, transactions cited by Ms. [redacted] as fraudulent after this initial claim, which were not completed with use of her debit card or debit card information, were found to have been valid. Subsequently, this claim and request for reimbursement was denied.With regard to payment arrangements toward the balance owed on Ms. [redacted]’s account, which charged off on January 10, 2017 with a negative balance owing $1,241.31 we kindly request that Ms. [redacted] to contact [redacted] by telephone at [redacted].We appreciate the opportunity to respond to Ms. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter.Sincerely,Janine [redacted]Executive Client RelationsOffice of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Levi [redacted]

KeyBank Executive Offices 127 Public Square Cleveland, OH 44144 February 6, 2017 Mr. Tarek [redacted] RE: KeyBank Hassle-Free Account No. Ending in 3901 (the "Account") Dear Mr. [redacted] Thank you for taking the time...

to contact the Revdex.com regarding your questions and concerns about the banking service provided to you by KeyBank National Association ("KeyBank"). Our team has reviewed your concerns regarding the Account. In review of this matter KeyBank has been able to determine that Debit card ending in 0384 was issued on December 17, 2015 and Debit Card ending in 8672 was issued on 01/16/2016. Per the deposit agreement all bank customers are required to monitor their account activity and report any unauthorized activity in a ti mely manner. A review of the debit card activity is consistent with normal activity and use. A further review determined that there were over 6 months of debit card transactions that were not reported as unauthorized. If you are now alleging that these debit card transactions were not authorized, please contact 1-800K EY2YOU. You will then be required to complete a f rand affidavit and police report. A copy of the transactions is enclosed for your review. In regard to the extended holds which may be placed on a deposited check, our general policy is to allow you to withdraw the funds deposited no later than the business day after the day of your deposit; however, in some cases we may delay your availability to withdraw those funds. KeyBank's Deposit Account Agreement and Funds Availability Policy (the "Agreement"), which I s given to all account holders upon account opening, detai Is this policy. Enclosed is another copy for your review. Our records show that a mobile deposit was made on April 15, 2016 in the amount of $116.07 and charged back on April 21, 2016. On June 2, 2016 a mobile deposit for $116.07 and $1,770.00 occurred. On June 6, 2016 a charge back in the amount of $1,770.00 of the funds from this deposit occurred. Subsequently, on June 22, 2016 KeyBank closed the Account due to your deposit activity which included checks being returned as counterfeit and duplicate presentment. AdditionalIy, activity on the Account ending in 3901 (the "Account") has led to the determination that it was in the best interest of both parties to close this account. Effective June 22, 2016, the Account was closed as permitted under the KeyBank Deposit Account Agreement and Funds Availability Policy (the “Agreement”, copy enclosed) that you received at the time of Account Opening.We regret to advise that the information listed with [redacted] and the credit reporting agencies will not be deleted, as the information reported accurately reflected the situation that occurred with the Account and there has not been an error on the part of KeyBank. Please be advised that you have rights under state and federal laws. Included in these rights are:The right to obtain a free copy of your [redacted] consumer report if you make such a request to [redacted] within 60 days of your receipt of this notice; andThe right to dispute the completeness or accuracy of any information contained in such report by notifying [redacted] directly of your dispute.You may contact [redacted] in writing at: [redacted], Attn: [redacted] or via facsimile at [redacted] or by telephone at [redacted].Thank you for allowing us the opportunity to respond to your concerns. Please feel free to contact me at [redacted] (TTY/TDD 1[redacted] for our hearing impaired clients) if you have any questions or additional concerns. I will be glad to assist you.Sincerely,Betty [redacted]Executive Client RelationsOffice of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11952387, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They took almost week to review my account and while they admitted that I had reached the highest level of keybank in terms of voicing my complaint, they still decided that I was not worth any more credits to the account.  Although they did help me with credit for fees before in the past, it was not unfortunately sufficient for me and the fees waived occurred prior to my complaint and ask almost irrelevant.  As there were prior issues addressed which the credits were warranted.  I would like to continue working with key bank and give them a chance but it seems they do not value my business 
Regards,
Jason [redacted]

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144  July 14, 2016  Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE: ...

                 Ms. [redacted]Revdex.com Case No. [redacted] Dear Ms. [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. On July 14, 2016, KeyBank responded to Ms. [redacted]’ concerns in writing.  Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.  We appreciate the opportunity to respond to Ms. [redacted]’ concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Jeanette P[redacted] Jeanette P[redacted]Executive Client RelationsOffice of the President

No they feel they can hold any check they want for ten days and if that is unacceptable then oh well. It took a 45 minute phone call then a visit to the bank to get them to take off the 150$ in NSF charges that were accrued after they eighth day the had the check. Their is no further action required. After much trouble I got my money back.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This $100 charge was posted the same day as a $450 deposit to the account. Key Bank CHOSE to present the $100 debit before the $450 credit. The $39 charge IS the responsibility of Key Bank as they try to pin it on the local branch and everyone else besides themselves. They are refusing to refund the amount which is fine because they will be losing a customer because of it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], The Bank fixed the issue and sent a letter to confirm that the payments are recorded on time and returned my late fee.   This resolution is satisfactory to me. 
Regards,
[redacted]

KeyBankExecutive Offices 127 Public SquareCleveland, OH 44144  November 10, 2016  Revdex.com Attn: Ms. [redacted]2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408  RE: ...

                 [redacted]Revdex.com Case No. [redacted] Dear Ms. [redacted]: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr. [redacted].  We understand the importance of our client’s financial wellness. Please be assured that KeyBank is committed to providing excellent service. Please know that KeyBank has also received Mr. [redacted]’ concerns via the Consumer Financial Protection Bureau, and will be responding to him in writing.   Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.  We appreciate the opportunity to respond to Mr. [redacted]’s concerns with quality and integrity. Thank you for your consideration in this matter. Sincerely, Betty V[redacted] Betty V[redacted]Executive Client RelationsOffice of the President