LKC Services

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but I will not pursue my complaint any further? Following is my explanation.The following are my email exchanges with LKCMEI live in CanadaWhen I try to track my shipment from your site it saysthe number is invalid? When I try from USPS site, it says the shipment is in Oslo, Norway.Please clarifyLKCHello,I checked tracking this morning and it indicates that it has arrived at the delivering? post office in NorwayI checked to make sure everything on the label was correct which? it is and I have attached a screen shot of what was typed on the label.? Because you chose the non-insured option we cannot give you a specific delivery date.? MEDoes it not strike you as odd that I live in Canada and the package was sent to Norway.LKCWhat probably happened is the packaged got sorted incorrectly.? It is still saying it's in transit to your location so it's more than likely routing itself back.? MEOK, we'll wait and see? You'd think someone would have noticed before now that it's in the wrong country.LKCI agree.METhe item has been delivered in Norway? What I am I supposed to do now? There's obviously been a screw up? Can you contact USPS for me.LKCNO REPLYMECan I get a reply please.LKCNO REPLYTo LKCThe item in question did in fact show up in my mailbox about a week ago (about weeks afterit was sent out) ? but as yet I have been unable to get it to work? A locksmith I know also couldn't get it to work? Someone responded to the complaint saying I had not called or emailed regarding my problems? That is not true? The phone number provided either was always busy or gave me a message telling me to try again.? My attempts by email were not responded to.I am not happy with the way you treat customers? You can blame the USPS but in the end you should be doing something to keep your customers happy even? if someone else screws up? I have ordered many items over the years and have had no trouble with USPS.? I have had trouble twice but only with courier services? For that reason I didn't opt to pay the extracharge.I will not pursue this any further as it is obvious I will not get anywhere.? Regards, [redacted] ?

If [redacted] returns the product to us at [redacted] , PA [redacted] than he will qualify for the full refundOnce his product return is here we will refund him in fullIn the future, [redacted] needs to understand that when you call a company to argue about their policies he needs to remain calm and politeOnce he starts acting inappropriately he will be dealt with like all other calls of such kindYou get more flies with honey you knowAs a last bit of news to [redacted] ***, because of his observations we have changed our Return Policy accordingly

Complaint: [redacted] I am rejecting this response because I can understand a "restocking fee" for the return of a perfectly good item, but returning a defective item (or items) and being charged a "restocking fee" is ridiculous? Are they going to "restock" their shelves with defective merchandise and sell it to the next person? I think that is why neither one of the remotes worked for me? The reason I was not interested in a warranty replacement is that this could go on indefinitely? When I get a defective item from a retailer and I take it back I typically don't exchange it for the same exact item? I go for a better one? If you can't trust it originally why would I think the second or third time would be any better? ? I can see this is going to go nowhere so we will have to just leave it at that then? I can guarantee, however, I will not purchase anything from ReplaceMyRemote.com in the future? Fool me once, shame on you? Fool me twice, shame on ME Regards, [redacted]

As stated on our website: We guarantee our customers top quality products and that’s why we are able to offer you a FREE Day Replacement Guarantee on our replacement keyless entry remotes and keys? Our team works very hard to ensure our products are top of the line so our customers have minimal issues? When it comes to any electronics, there is slight chance for a defective product? That’s why we have this guarantee in place - to protect our customers in the unlikely event a keyless remote is defective.? In the event that a customer does not want a replacement but would rather receive a refund, on the bottom of our website's home page, plus the bottom of every other page of our website, is our return policy (https:// [redacted] .com/return-policy/).? ? To keep our everyday prices low, we do note inflate our prices to cover the costs of any overhead associated with returned items.? Instead, we charge a restocking fee? ? Therefore, we are unable to grant the request to refund the $restocking fee nor the $for shipping.? To ensure fairness to everyone we apply our policies across the board.?

As usual this customer waits till AFTER the required time to take action and still blames everyone around him but himselfSadPathetic

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The placement of the product description link is below the add to cart link, making it unlikely that anyone viewing the page on their phone will see it, let alone click on itAlso, titling it "Product Description" does not indicate that the link will contain programming instructions Your website states "Questions? Call us." but does not advise customers to call before purchasing I still content that your website is deceptiveThe information may be on your website, but hiding it in a remote area of the website that no one will click on does not negate the fact that your website is deceptive.Your website does state that there is a "restocking charge" of 18%, but that does not make it legal, moral or ethical I paid $for a remote and battery When it was returned, I received back $ Meaning that I was charged $for restocking fees or $per item I paid $for a battery and you charged me $to restock it? How is that ethical?I also do not believe that I received a proper apology You stated that you "apologize if" I was insulted I was insulted Whoever I spoke to via [redacted] was completely rude And I demand a proper apology for thatAnd it should not matter, if I call, text, or contact your company via [redacted] How I contact your company isn't the point, the point is whoever I spoke to claimed to be the owner of the company and insulted meAnd, after I was insulted by this individual, I DID call the company No one answered I left a message asking for a manager to return my call and no one ever bothered to call me backRegards, [redacted]

There is a very simple reason why your locksmith told you what they did:They LIED TO YOU.Liars and cheaters are VERY strong accusations and we hope the Revdex.com sees this slander as unacceptable!Driver one is designated by programming that remote in FIRST, the second remote programmed automatically becomes driver A locksmith is supposed to program these things in order and if they do not then they will sometimes say things to get out of paying for their mistakeIn this case, your locksmith would have had to buy new tokens to fix this error and decided to pass the blame on to Replace My Remote.Let me be 100% in the ENTIRE remote industry there is NO REMOTE that is specific to driver and driver 2! NO SUCH THING EXISTS! Anyone that tells you otherwise is straight up, 100% lying or they were told wrong and are repeating erroneous info.Who are you going to believe, a locksmith that probably only deals with a few dozen remotes in their career, or a company that deals with remotes continuously all day, every day, and is also a supplier to locksmith's?You be the judge of that.We apologize you chose a shady locksmithWe are not responsible for their mistakes and we have a policy to never refund for other businesses mistakesYou should try and get that locksmith to own up to his mistake and take financial responsibility for the blunder instead of faulting the store that sold you the item he screwed upWe feel that is entirely unfair and we are quite sure, now that we have set this record straight, you are just as indignant about this locksmith as we are.Good luck with this matterLocksmith's are not known for their ability to admit faultThey know it costs them money every time they do.Regards,RMR

I have nothing further to say to this person, we refunded the amount she was due thru our system

We apologize if [redacted] felt that she received poor service from our Customer Service Reps as we always strive to deliver excellent customer service. In regards to [redacted] 's request for a refund of her warranty and shipping costs, our policies state that these are not refundable. These... policies are plainly disclosed on our website under the SHIPPING POLICY link http://replacemyremote.com/shipping-policy/ and the warranty VIEW ALL TERMS link http://replacemyremote.com/warranty. In addition, our return policy also states that all returns incur an 18% restocking fee (to cover the cost of labor and packaging materials). http://replacemyremote.com/return-policy/ Unfortunately we are unable to grant [redacted] 's refund request because we must apply our policies "across the board" to ensure all customers are treated uniformly and fairly.

As can be observed from the text used by this customer (who is a deaf individual that we took special care to address with additional time and care) you can easily see how difficult it was to communicateIn actuality Arnold wanted us to do research on his vehicle, provide multiple discounts not covered in any coupon codes in existent with our company, and send overnight shipping for free for no apparent reason than we should do that for him because he wants it! It is very apparent that this customer was looking for a "hand out" and when we would not give it to him he has chosen to trash our business in any way he possibly canArnold was helped on multiple occasions and when we asked that he get an interpreter to read us his credit card info he demanded that we find new and inventive ways to make his shopping experience betterThe clear and obvious way for him to get helped in the quickest and easiest fashion was for Arnold to have a non-deaf person call us and make the purchase but he refused to go out of his wayThe worst part about this complaint is the customer NEVER BOUGHT A SINGLE ITEM FROM US! He wants a refund on something he never bought! Please cancel this complaint since the complainant is complaining against a company he is not a customer for

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me but I will not pursue my complaint any further Following is my explanation.The following are my email exchanges with LKCMEI live in CanadaWhen I try to track my shipment from your site it saysthe number is invalid When I try from USPS site, it says the shipment is in Oslo, Norway.Please clarifyLKCHello,I checked tracking this morning and it indicates that it has arrived at the delivering post office in NorwayI checked to make sure everything on the label was correct which it is and I have attached a screen shot of what was typed on the labelBecause you chose the non-insured option we cannot give you a specific delivery dateMEDoes it not strike you as odd that I live in Canada and the package was sent to Norway.LKCWhat probably happened is the packaged got sorted incorrectlyIt is still saying it's in transit to your location so it's more than likely routing itself backMEOK, we'll wait and see You'd think someone would have noticed before now that it's in the wrong country.LKCI agree.METhe item has been delivered in Norway What I am I supposed to do now There's obviously been a screw up Can you contact USPS for me.LKCNO REPLYMECan I get a reply please.LKCNO REPLYTo LKCThe item in question did in fact show up in my mailbox about a week ago (about weeks afterit was sent out) but as yet I have been unable to get it to work A locksmith I know also couldn't get it to work Someone responded to the complaint saying I had not called or emailed regarding my problems That is not true The phone number provided either was always busy or gave me a message telling me to try againMy attempts by email were not responded to.I am not happy with the way you treat customers You can blame the USPS but in the end you should be doing something to keep your customers happy even if someone else screws up I have ordered many items over the years and have had no trouble with USPSI have had trouble twice but only with courier services For that reason I didn't opt to pay the extracharge.I will not pursue this any further as it is obvious I will not get anywhereRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize if [redacted] felt that he received poor service from one of our Customer Service Reps as we pride ourselves on delivering excellent customer service We periodically provide our Reps with "refresher training" to ensure they are providing our customers with the best quality service In regards to Mr Aey's request for a refund of his warranty and shipping costs, our policies state that these are not refundable These policies are plainly disclosed on our website under the SHIPPING POLICY link [redacted] and the warranty VIEW ALL TERMS link [redacted] Unfortunately we are unable to fulfill [redacted] ***'s refund request because we must apply our policies "across the board" to ensure all customers are treated uniformly and fairly

Allow me to present a fictional scenario:I visit a light bulb site and want to purchase a special type of light bulbI [redacted] the product and multiple listing show me several optionsI like the looks of a specific site but rather than look at all the info available to me BEFORE I CLICK THE BUY BUTTON, I purchase the item and await my bulbThe item arrives and I tear open the packaging, only to find that I bought a bulb that will not fit in my light socketI demand a refund from the site I bought it from, however, they inform me that since I wasted employee time, shipping money, and packaging a restocking fee will need to be assessed to recoup the lossesNaturally this enrages me because, after all, I am special! Even though I SHOULD have read the information that was readily available for me BEFORE I bought the item, I did not, and my mistake should be overlooked and the bulb company should just happily eat those losses.I ask; in this scenario do you think I am in the wrong? Of course I am! When buying a product online a shopper MUST read all information that is available in order to ensure that not only do you get the right product, but, should extra steps be needed to make a product work to its full function, you are prepared and accept those extra stepsOn replacemyremote.com the extra steps for locksmith intervention are CLEARLY posted and readily availableBy buying the product a purchaser agrees to our Terms of Service- EVEN IF THEY UNWISELY CHOSE TO NOT READ THE TERMS!I supposed we COULD make a pwindow that a customer has to click "agree" to before they can click the "purchase" buttonI supposed I could require all customers provide their phone number and require them to verbally accept the Terms before I allow them to purchase anything from replacemyremote.comI will not do that, howeverI believe that people are smart and know how to properly shop onlineThose people that do NOT shop properly online should really accept re-stocking fees for what they are: hard lessons they should be remember the next time they buy again online.I have taken the liberty of going to www.replacemyremote.com and scrolled down to the bottom footer areaI have provided the screenshot here of what it looks likeYep, as I suspected! All links to the Terms of Service and Return Policy are right there! In fact, if you go to ANY page on our web site- ALL PAGES have those links at the bottom!As an added convenience I have also included a screenshot of the exact part of our return page where it specifically says that if you, the customer, buy the item without reading the Return Policy and decide you do not want to pay extra to have your product work, we will happily accept the return with a 18% restocking feeHad you, the customer, read this beforehand you could have said to yourself, "no! I do not want to risk paying more"! and NOT clicked the buy button beforehand.Due to this, what I will call buyer negligence, LKC Services, Incis not in violations of our Terms and we have quite obviously gave all of our Terms to you before the purchaseWe will not refund the few dollars that we kept to recoup the shipping costs, and we hope the Revdex.com sees this complaint as a malicious and, to be quite frank about it, petulant tantrumWe ask the Revdex.com to strike this complaint from our records and find in favor of our good company that has services many THOUSANDS of customers with VERY few complaints.I will happily explain this policy in person to anyone that wishes to call me directly at ###-###-####My name is Jeffrey M [redacted] and I am the COO of LKC Services, inc

Here at LKC we charge a cancellation fee for ANY order that is cancelled - no matter how quickly the order was cancelled. The reason behind this are because our orders are being processed as soon as they are received. This means that the product is pulled, tested, packaged, etc.. The cancellation fee is to recoup these and any other overhead costs associated with the cancelled order. To keep prices as absolutely low as possible, we do NOT raise all of our prices to absorb these costs. Instead, fees are only charged on the individual cancellations and refunds. Links to our refund policy, along with all of our other policies, are at the bottom of our homepage and every other page of our website. Unfortunately we are unable to grant the request for a refund of the cancellation fee. We must apply our policies across the board so that each and every customer is treated equally and fairly

[redacted] contacted our service to try and find the cheapest way to get her old remote replacedWe advised her the CHEAPEST option was to send it to us and see if it could be repairedWe received the remote and looked at it, and even tried to glue new button connectors on it, but water damage over a long period of time had corroded the button pad receiversThe remote could not be repaired, and due to the cleaning process, several buttons that worked before, no longer were functionalThis was a risk she knew about from the startWe sent the remote back to her to use as a spare key, as well as a new replacement remote she would have to take to a lock [redacted] to programShe was unhappy with the cost of the programming, so she sent threatening emails to us extorting us to pay for her replacement or she would complain to the Revdex.com (please see attached email exchange)As we see extortion as a crime we instantly severed contact with the perpetratorWe ask the Revdex.com strike this complaint from our record, disregard the complaint, and maybe forward this crime to the police

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I am not worried about the $10, however when I called I was told ours would be programmedI would not of wasted my time with ordering something that I could just order thru the dealer and pay the same amountI will NOT recommend this company to anyone and I will make sure I let anyone who asks know the problems I have had I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted]

The web site has full disclosure pages as well as all Terms, Conditions, and even recommendations (that include finding a locksmith BEFORE you buy, as well as calling us to help you locate a locksmith)Thank you for accepting the $fee that ONLY reimburses us for the free shipping we gave you when you bought the remote and decided to refuse to drive "all around Baltimore" to find the proper professional to complete the product installationWe were happy to be a part of your "lesson learned" (as long as that lesson includes reading the information provided to you before you purchase) and hope you have a pleasant day

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The representatives at replacemyremote.com do not dispute that I filled out the information on their product selection tool correctly.I did so and their tool recommended a product that is incompatible with my vehicleTherefore I consider this to be an error on their part.To the extent that the Revdex.com exists to help consumers find trustworthy businesses I do not believe that replacemyremote meets the criteria to be considered a recommended merchant.I could not, in good conscience, recommend them to anyone I know personallyHad I been aware of their customer service I would have avoided them in the first place Regards, [redacted] **

Since YOU used the tool and did not verify the item pictured was the correct one you already had or needed the fault is YOURS, not RMR's The $was the difference needed to cover the correct product from YOUR mistake (or the shipping costs to correct it)I reject your rejection based on principle