LivingSocial, Inc

I received an email with a discount code for Livingsocial the other day. I was browsing the site and wanted to go to the cart section to apply the code to see what the final price would be. The site asked me to log in before taking me to the shopping cart page - which I did. When I logged in I was charged for the item I was looking at without any confirmation on my behalf! When I asked for a refund they sent me an email saying I would get the money put back into my account. When I checked back they had tried to give me Living Social dollars instead of putting it back in my bank account! I am still waiting to get back the money I never agreed to spend in the first place!!!! Has anyone ever been on a site where you dont put an item in your cart, review it, and then confirm it??? NO! Bad business. When I finally got through to customer service (from everything I have seen it sounds like most people dont get through) they acted like they were surprised so many people are calling with the same complaint!

On September 17, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our September 18, 2015 response on September
24, 2015.[redacted] rejected LivingSocial's response via the RevDex.com because she wants a refund for her [redacted] Nashville
purchase as she has moved.
LivingSocial apologizes for any frustration. At this time, we will not be offering
a refund for this purchase as the Fine Print of the deal shows that the event
is nonrefundable.  We suggest that [redacted] give LivingSocial a call at ###-###-#### so we can discuss this matter
further with her. She has not contacted LivingSocial regarding this matter, so
we have been unable to look into her specific inquiry. She can contact us Monday
through Friday, 9am to 8pm ET, or Saturday through Sunday, 9am to 6pm ET.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On November 14, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our January 20, 2015 response on January
22, 2015. **. [redacted] rejected LivingSocial's response via the RevDex.com because she is unable to locate her vouchers for Dr. [redacted] and
feels they have been hidden from her.
LivingSocial apologizes for any confusion regarding this
matter.  We looked into the vouchers that
were purchased for Dr. [redacted]. Our Payment team has verified that **.
[redacted] opened a dispute with her financial institution regarding the payment for
these vouchers. Since the payments for these vouchers were disputed, the
vouchers are no longer valid. **. [redacted] will be unable to view the vouchers,
as they are no longer active. At this time, it is best for **. [redacted] to work
directly with her financial institution, as they will have the best information
regarding the disputes, and any refunds that may have been processed for her
vouchers.
We hope that this resolves **. [redacted]’s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It's not true that the service fee is not always charged.  In fact, I was told point blank on the phone that the service fee is always charged.  Even their website says: "[redacted] charges a one-time service fee" at [redacted]
Thus, the fine print should not have said "may charge" but "will be charged an additional service charge even within their service area".  How can Livingsocial be allowed to continue with this kind of business practice allowing their advertisers to be misleading?  So much for their "Good Deal Guarantee".
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As the response said "This purchase for $78.88 did not process, and the stay was not booked. [redacted] then purchased a stay at the [redacted] Atlanta." I just saw my credit card account and the amount $78.88 is still on my bank statement. The attachment showed the the detail about my bank statement and my credit card dispute information. I hope they can refund this amount to my credit card. thank you.
Regards,
[redacted]

On June 23, 2016 the Revdex.com received a complaint about LivingSocial from 
font-size: 9pt;">Tammy [redacted], Case Number [redacted]. LivingSocial received the complaint on June 28, 2106. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the merchant told her the wrong appointment time. 
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. Our records indicate that we have provided refunded her in the amount of $298 back to the card ending in 4190. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]’s issue.
Best regards,
Tayler H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
[redacted] did not come out to my house.  they subbed the work out to an unlicensed man.  the name of that company is [redacted] out of Cherry Valley, MA.  Can living social find out why they ([redacted]) sent an unlicensed company out to my house?  I contacted another hvac company and they use brushes to clean the ducts not blowing it out and sucking it up through a vacuum.  The man did not properly close the vents or cover the vents and dirt and soot got all over my house and dog!  Living social needs to know that this company has 5 or 6 other names that they go by and are not a legitamite company out of massachusetts.
Regards,
[redacted]

On February 18, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 19, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
purchased a voucher for [redacted] and has not gotten the coupons offered with the
deal. She is also unhappy with the recent interaction she had with LivingSocial
Consumer Services.
LivingSocial apologizes for any frustration associated with
this matter. We looked into this and verified that the [redacted] coupons were
mailed to [redacted] on September 17, 2014 and November 24, 2014. It can take
up to four weeks from when they show as mailed to be received. In her most
recent call to LivingSocial, [redacted] did not provide the information needed
to request the coupons be resent to her provided address.  If [redacted] would like her coupons to be
resent, we will need her to call us with to confirm her shipping address, and
provide her [redacted] member ID.
LivingSocial apologizes for the negative experience [redacted] had with our Consumer Services team. We looked into this, and we show
that [redacted]’ call dropped while it was being transferred to a supervisor.
Kendra attempted to call [redacted] back at the number she provided but was
unable to get through. The supervisor, [redacted], also attempted to call her,
but was unable to reach her. Please know that we take feedback like this very
seriously. We will still look into this call to ensure that we are providing a
phenomenal experience on each and every contact. Our goal is to always provide
the best service to each consumer. Once again, LivingSocial is happy to have [redacted] coupons resent to her. We just ask that she call [redacted] to
confirm her shipping address and provide us with her [redacted] member ID.
We hope that this resolves [redacted]’ issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: My complaint specifically states that this refund was posted to an account that is invalid.  I already had the information that the refund went to an account ending in [redacted] and that I had already checked with my financial institutions.  The business responded to do this again.  The business is saying they made a refund, but can't provide me with any documentation saying that I went back to me.  I have no way of retrieving this refund and request that it be made in the form of a check mailed to my address or the account on fie at their business (which is the same as on this complaint).
Regards,
[redacted]

On July 2, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the rejection of our July 3, 2014 response on July
7, 2014. **. [redacted] rejected LivingSocial's response via the RevDex.com because she feels the refund and Deal Bucks credit have not been issued
as we previously confirmed.
LivingSocial is sorry for any confusion
regarding **. [redacted]’s refund for the damaged Bluetooth Stereo Speaker she
received. On July 3, 2014, we issued a refund in the amount of $15 to her
credit card ending in 5952. All refunds take three to five business days to settle.
**. [redacted] should expect to see this refund accurately reflected on her bank statement
this week. If **. [redacted] needs further confirmation of the refund, we suggest
she reach out to her financial institution with the following transaction ID: [redacted].
In addition, we are able to confirm that 10
courtesy Deal Bucks were added to **. [redacted]’s account on July 3, 2014. The
account linked to her [redacted] email address is active, and she has the
capability to access it, as well as apply the Deal Bucks to future purchases. These
Deal Bucks will remain active for one year and apply to most LivingSocial
purchases, unless otherwise stated in the fine print.
We hope that this resolves **. [redacted]'s issue. 
Best regards, 
[redacted]

On January 22, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted],
Revdex.com Case Number [redacted]. LivingSocial received the complaint on January...

22,
2014. **. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because she is unsatisfied with the experience she had when trying
to redeem her deal to [redacted]. **. [redacted] had an appointment scheduled
with the merchant, but it wasn’t honored because of scheduling issues.
LivingSocial apologizes for
the inconvenience **. [redacted] experienced thus far. A refund in the amount of $98
has been issued back to the credit card originally used for the purchase. **.
[redacted]’s feedback regarding this deal is greatly appreciated, and we will ensure
it’s passed along to the proper channels.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I did not accept the offer of deal bucks it was claimed that was the only thing Living Social could do even after all of the issues that I had with the business and not being able to file a claim against them directly since they have no license, record with the Revdex.com or address that I can find.
I am sorry but this was not the accepted nor asked for resolution.
Regards,
[redacted]

On February 27, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our March 3, 2015 response on March 3,
2015. [redacted] rejected LivingSocial's response via the Revdex.com
because her vouchers for [redacted] did not cover the full cost of
the class.
LivingSocial apologizes for any confusion regarding this
matter. Our Merchant Services team reached out to the merchant and verified
that [redacted]’s vouchers should have covered the full cost of the class. [redacted] can assist [redacted] in resolving any issues associated with
her vouchers not applying correctly during redemption. [redacted] can contact
them directly at ###-###-#### for further assistance with this matter.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On December 23, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on December 23, 2014. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
ordered three pairs of personalized texting-friendly gloves from Embellish Accessories
and Gifts and has not received the items yet.
LivingSocial apologizes for any confusion regarding this
matter. The personalized texting-friendly gloves were ordered from Embellish
Accessories and Gifts. In order to get the status of her order, [redacted] would
need to contact the merchant at [redacted].
When sending the email [redacted] will need to include her four-digit invoice
number so the merchant can best assist her. At this time, [redacted] has not
reached out to LivingSocial directly, so we have not been able to reach out to the
merchant on her behalf. If [redacted] has not heard a response after emailing from
[redacted], LivingSocial requests that she call in during
business hours at ###-###-####. LivingSocial will be happy to look further into
this matter for her.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On August 8, 2016, the Revdex.com received a complaint about LivingSocial from 
black; font-size: 9pt;">[redacted], Case Number [redacted]. LivingSocial received the complaint on August 8, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund to her expired vouchers.
LivingSocial is sorry Ms. [redacted] was unable to use these vouchers before they expired. We are unable to issue any type of refund for these vouchers as the promotional period has ended. While most expired vouchers have paid value, we understand some of these merchant have gone out of business. Unfortunately, if the merchant goes out of business after the promotional period, you have forfeited your vouchers. We encourage Ms. [redacted] to use her paid value with the merchant that are still in business. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
 
Tayler H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I accept the refund, but these people are a joke.  After they cancelled cleaning dates 10 times, I did threaten to report them to the Revdex.com.  I have all emails saved between us and I attempted to work with them up until the morning of the last scheduled appt.  He asked me to send a list of what needed done and said they would be there at 12:30.  At noon he texted and said again they wouldn't be there as they didn't have enough manpower and said he was sure they wouldn't do a satisfactory job and just get a refund.  What a joke.  6 months or reschedules!!!!
Regards,
[redacted]

On February 2, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 2, 2015. Ms. [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she has
advised the purchases made back in May of 2012 were made fraudulently.
LivingSocial apologizes for any confusion regarding this matter.
Ms. [redacted] purchased a deal for Dance 411 Studios on May 9, 2012 and a deal
for 5K Dance Party: LivingSocial Original on May 1, 2013. She contacted
LivingSocial on May 6, 2013 to advise that she did not make either of these
purchases. At this time, LivingSocial asked Ms. [redacted] to contact her bank
directly to report the charges as fraud. LivingSocial will not be issuing a
refund for either of these vouchers as Ms. [redacted]’s requests were made
outside of the refund policy. If Ms. [redacted] feels the purchases were made
fraudulently, she will want to continue to work with her financial institution.
We understand there may be limitations on this process, but she will need to
work with them directly to find a resolution to this matter.
We hope that this resolves Ms. [redacted]'s issue.
Best Regards,
Sarah

On November 23, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 23, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because Ms....

[redacted] received her refund in Deal Bucks and not on her credit card. LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. We are unable to process your refund from Deal Bucks to credit card. Our records indicate that we have provided resolutions to all her requests according to our policies. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  We hope this resolves Ms. [redacted]'s issue. Lillian B[redacted].

On June 24, 2016, the Revdex.com received a complaint about LivingSocial from 
font-size: 9pt;">[redacted], Case Number [redacted]. LivingSocial received the complaint on June 29, 2016. Mr. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a credit from [redacted] was not given in the full amount.
LivingSocial apologizes for the experience that Mr. [redacted] had with [redacted]. Our records indicate that we have credited him in the amount of $25 back to the card ending in [redacted]. LivingSocial is happy to assist Mr. [redacted] with any difficulties he may encounter since he is valuable consumer to us.  
We hope this resolves Mr. [redacted]'s issue.
Best regards,
Tayler H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
This response is unacceptable. The money I paid to LivingSocial was solely for the delivery of a specific product/service. That product/service was not able to be delviered, so I am requesting a refund of my money. The solution they have provided essentially keeps my money hostage with LivingSocial. I have no interest in doing further business with this company and do not want to be required to purchase yet another voucher that may also have the same issues as the previous one.
 
Basically, they have my money and are unable to deliver the product/service originally purchased. I feel I am entitled to my money back for inability to deliver the product/service purchased.
Regards,
[redacted]