Lifelock, Inc.

Life lock added my wife to my account without my permission and was charging me an extra $99 per year for 2 years. Noted only when they began submitting charges under separate names.

Recently opened a credit card account with [redacted].
Received an alert from [redacted], which monitors my credit, that there was activity in my account.
Called them and assured them that I indeed had opened an account with WF.
Never received any alert from Lifelock, which also monitors my account concerning a credit card opening.
Lifelock stated that they don't have credit sharing relationships with all bank. [redacted] is on of the largest banks in the U.S. They said don't ever worry my Million Dollar protection plan would cover me anyway.
Lifelock had sent me a monthly notice stating that no new activity took place in my account and everything was cool.
DO NOT BUY LIFELOCK! IT OFFERS NO REAL PROTECTION.
I have since canceled and am awaiting a refund.
A word to the wise from [redacted]

We are writing in response to your letter dated June 26, 2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Mr. [redacted] is presently not a LifeLock member and...

apparently received unsolicited messages via email from LifeLock. Pursuant to LifeLock policy, promotional email or postal communications from LifeLock can be stopped by following the instructions included in each such communication.  This process can be completed for free online or for $1.00 through US mail. Information to opt out through [redacted] is outlined below. • Online: Go to [redacted] and fill out the online form - can Opt In on this website as well.• Mail: If you do not have access to the internet, you may send your request via US mail to:o [redacted]o [redacted]o [redacted]o [redacted]We attempted to reach Mr. [redacted] on several occasions to discuss his concerns but were not able to reach him.  Mr. [redacted]’s email and mailing address has been removed from our Marketing database.   I have left my contact information with Mr. [redacted] so he may call and speak with me directly to address any further concerns.We hope this resolves the matter to the satisfaction of your office.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Thank you for quickly responding and rectifying my complaint. 
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Approximately 18 months ago I contracted with Lifelock for the purpose of registering my bank accounts for ID theft protection. Although the monetary cost
is not important, the promise that Lifelock made was not forthcoming. For the
last 8 months I have been unable to connect with my [redacted] account. When I called for support, I was told that they could not help me. It just seems to me that if a product is offered for a price and that product is not provided then I should not have been charged $359 per year. I cancelled the contract, but the Lifelock support team suggested that I delete this account and re-establish the account. The support person: Leo stated they are refunding a pro-rated amount which, to me is not satisfactory.
for me. This service is not what it advertises.

I sign up for lifelock after finding out of fraud with my credit was not satisfied with the service after two inquired went unnoticed with my account, my bank information needed update so I didn't up date the info they call everyday trying for me to renew my payment info cellphone email, I didn't do it, but after all their attempt lifelock used my personal information that they have and went in my account and steal my money! after contacting them, asking for my money to be return to my account they only could return part of one months that they take from me and the two months that they take payment for May 18 and May 19 they will not return, becaused I didn't cancel service! even though they used my personal information to get funds from my account thats not authorized by me! I will never allowed anyone to have my iformation like this ever again from now on credit cards payment because voltures like this are exactly what you need to run from anything you do use credit cards you are not protected by your bank when you used your visa debit card for anything online, the guy had a nice smile on his face over the phone telling me my bank approve the charges! even though your bank card expiries it still can be used by these merchant, so if you are not happy with a company always cancel service with them there is a loophole around everything in America for the rich cooperations crooks!

RE: Complaint ID#: 11398531Dear Dispute Resolution Consultant,We are writing in response to your letter dated 04/19/2016 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or...

services.I spoke to [redacted] on 04/18/2016 in response to a review he posted on the Better Business Website regarding his Blackmarket notification. I assisted him with the notification, explained the variation of dates and he was going to contact his credit card company to discuss changing his number because of the file sharing exposure of the card number.. I was also able to explain how each of the members in his family have separate login’s to view their personal data. Mr. [redacted] was satisfied with the resolution and assistance. We hope this resolves the matter to the satisfaction of your office.Sincerely,Debbie N[redacted]

Dear Dispute Resolution Consultant,We are writing in response to your letter dated 3/30/16 regarding Jamie K[redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms. K[redacted] has requested not to receive LifeLock promotional emails. I have confirmed that we have removed Ms. K[redacted]’s information from any LifeLock directs.  Ms. K[redacted] can also contact Direct Market Association Choice for more information about opting out of unsolicited marketing.   We hope this resolves the matter to the satisfaction of your office.Sincerely,Denise S[redacted]  Member ExperienceLifeLock, Inc.

We are writing in response to your letter dated 05/21/2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.[redacted] enrolled with the LifeLock...

Ultimate Plus on 04/09/2014. On 05/07/2015 Mr. [redacted] called to state that he was not satisfied with the service that was provided and requested a refund of $29.39.I spoke to Mr. [redacted] on 05/26/2015 and was able to provide additional information on how his LifeLock service works.  Mr. [redacted] has a better understanding of our services.  As a courtesy, we issued a refund of $29.39 on 05/26/2015.We hope this resolves the matter to the satisfaction of your office.

We are writing in response to your letter dated August 20, 2014 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Upon receipt of your letter, we contacted...

Ms. [redacted] and discussed her issues.  We explained to Ms. [redacted] our process for opting out our members from Pre-approved credit card offers, which we implemented twice for Ms. [redacted] during her membership.We discussed with Ms. [redacted] our information security program that is designed to provide protection of member data.Pursuant to her request, Ms. [redacted]’ account was canceled.   As a gesture of good will we issued a full refund of $160.00.Sincerely,[redacted]Manager, Member Services[redacted] MobilePLEASE NOTE: LifeLock will never call you to ask for personal information. For your protection, if we need to collect information, we will always ask you to contact us at [redacted] (###-###-####) or provide your information via our website at [redacted].

Lifelock just fills your email with spam you contact them to stop and it keeps coming
begging for business many horrible reviews

see attachment Dispute
Resolution ConsultantRevDex.com4428
N. 12th StreetPhoenix,
AZ 85014-4585RE: Complaint ID#: [redacted]Dear
Dispute Resolution Consultant,We are writing in response to your letter
dated May 10, 2016 regarding Robert A[redacted]. LifeLock is committed...

to
providing a world class experience to all of our members, including the
resolution of any complaints regarding our products or services.Mr. Robert A[redacted] enrolled with LifeLock on
September 19, 2012 in the Ultimate Plan. On May 09, 2016 Mr. A[redacted] called to
cancel his account. Member stated he had not been able to log into his account and
view his alerts. The agent was able to get Mr. A[redacted] verified into his
account, but he was still upset about the new procedure for authentication
process. Mr. A[redacted] then requested to be transferred to cancellations
department and during the transfer the call was dropped.On May 11, 2016 I contacted Mr. A[redacted] and
apologized for any inconvenience we may have caused him. I provided him with the
details about the new enhancement of our products. Mr. A[redacted] stated he would
keep the service for right now and would explain the updates with his wife. We
hope this resolves the matter to the satisfaction of your office.Sincerely,Denise
Suggs  Sr.
Member Experience SpecialistLifeLock,
Inc.

Dear Ms. [redacted], We are writing in response to your letter dated 07/03/2015 regarding [redacted]. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.[redacted] enrolled on 05/03/2014...

with the LifeLock Ultimate Plan Annually. As of 07/02/2015 Ms. [redacted]’s account has been cancelled per her request. I have reviewed Ms. [redacted]’s account and listened to her enrollment call. Ms. [redacted] spoke with an agent to enroll who explained how LifeLock works.Ms. [redacted] was informed she would need to pass a short online authentication quiz to verify her identity in order to receive her credit report, scores and alerts. Including those received if detected that information on her current checking or savings accounts were being changed. According to Ms. [redacted]’s account this quiz was never taken in order to activate all of her services.I was not able to find a call from Ms. [redacted] in the month of April from the phone number that we have on file. I attempted to contact Ms. [redacted] on 07/06/2015, 07/07/2015 and 07/10/2015 to obtain any additional numbers she would have used, but was unable to speak with her. Voicemails have been left with my contact information if she wishes to contact me.We hope this resolves the matter to the satisfaction of your office.Sincerely,[redacted]Account Operations ManagerLifeLock, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

See attachmentRE: Complaint ID#: [redacted]Dear
Dispute Resolution Consultant,We are writing in response to your complaint dated
9/18/16 regarding Brenda D[redacted]. LifeLock is committed to providing a world
class experience to all of our members, including the resolution of any
complaints regarding...

our products or services.Brenda D[redacted] contacted LifeLock on
9/16/2016 in reference to [redacted] LifeLock account. Ms. D[redacted] stated
that she had a [redacted] for Mr. S[redacted], but was told she could not get assistance
with his account since it was not filed with LifeLock.On 9/21/2016 I placed a call to Brenda
D[redacted] to explain why LifeLock was not able to provide the information she was
seeking. We were able to send her a [redacted] by email and I let her know once we
receive it back we would be able to move forward.We
hope this resolves the matter to the satisfaction of your office.Sincerely,Jamie
H[redacted]Member
Affairs SpecialistLifeLock,
Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The business contacted me the very next day, cancelled the contract and refunded my money. Thank you so much for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Just so you know 2 times today I used the unsubscribe link, not 15 min later I got another spam. I plan on suing to the fullest extent at this point
Regards,
[redacted]

I even choose an option that my ID was stolen - I was told to wait for on the phone for 35 min. Seriously !!!!. I monitor my CC and credit reports on my on my own thankfully. When I was in [redacted] last week you should have given me an alert which never happened. So, in fact anyone could have stolen my CC and debit card , drove to [redacted], swiped a big bill and you would do nothing, Why am I paying you for this convenience? Why should I trust you as a customer? I am really disappointed. All the claims your ads make are useless. Thank you

I quit and shutdown my LifeLock acccount yesterday, Sept 12. I had my son and myself on this service and when I no longer needed to protect him I had the account reduced to only cover me. Now, that should change $25 + $25 = $50 per month billing down to $25 per month. They did not adjust this and I complained last month and they did it again this month. The service gal lied straight up, saying there are two active accounts but I took a screen shot as evidence, showing only one. I CANNOT trust them, I think they may be OVERBILLING 100,000 accounts or more and believe investigation by new media and government agencies and individuals who can rally billing problem attorneys for a class action suit needs to be in place. They DO NOT LISTEN to reduce or remove an account -- their tactics are so like companies who never let you delete your account or data. I sent a hand written letter, per their orders, to [redacted] have my data shredded. Really, a suite? Seriously, do they even know what data shredding means?
I DO NOT TRUST THEM if they cannot even get a simple billing program to work -- or -- they are intentionally allowing the over billing -- the government agencies have to investigate this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]