Life Studies, L.L.C.

We contacted the customer and had sent their order Thank you

We contacted the customer and took care of her concerns Thank you

We contacted the customer and sent the requested refund. Thank you

We contacted the customer and took care of her concern. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kenneth P***

We contacted the customer and took care of it. Thank you, Dan W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company made contact two days after my...

complaint. Today I received my ants and I am completely happy with the product and the company. It took awhile to get a response but was worth the wait!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer was contacted and a fresh supply of product was sent.  Thank you

Yes, we sent the order twice and will try one more time if desired or we will refund the $10.00.  We have to rely on Canada Post to deliver the order as we have no one available here to drive or fly there and personally hand deliver the package.

We contacted the customer and had sent their order.  Thank you

We contacted the customer and shipped the ordered item.  Thank you

We are waiting to hear back from the customer, as the order was sent out last week by USPS and usually only takes a few days to arrive.  Thanks,   Dan W[redacted] - Life Studies

We contacted her and sent a fresh supply of ordered product.  Thank you.

We contacted the customer and took care of her concerns.  Thank you

Review: I ordered 3 items from antslive.com and have not received them. I have sent 3 emails & multiple calls, none returned.

I ordered 3 items over a weeks ago. I emailed the company to the directed email and have not gotten a response. I have called several times and nobody ever picks up. I have no idea if this guy took my money and ran or what the deal is because they/he/she will not return my calls or emails. I need help making contact with the owner. Horrible customer service skills.Desired Settlement: I want my package sent to me ASAP! Overnight shipping, I have waited long enough! I would also like an apology for this horrible customer service.

Business

Response:

Initial Business Response /* (1000, 5, 2014/04/03) */

Contact Name and Title: [redacted] - Partner

Contact Phone: XXX-XXX-XXXX

We contacted [redacted], resent his order and took care of his complaint. Thank you.

Initial Consumer Rebuttal /* (3000, 7, 2014/04/07) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The business never contacted me. I never received an email, which they have and certainly not a phone call. I am deployed now, which is why they could not have called, but my family tells me they sent another package, which was uncalled for. I cannot do anything with the package they sent me. I would have preferred an apology, store credit, or money given back. It was pointless for them to send me another package...basically it is wasted.

Final Business Response /* (4000, 9, 2014/04/10) */

We are sorry for any inconvenience or stress that our incapable, irresponsible, negligent service might have caused the customer. We will do better in the future. We have replaced the items which we sent that were never received and also refunded the purchase price. Hopefully he will be satisfied. If not, let us know and we will do whatever else is needed. Thank you.

Final Consumer Response /* (2000, 11, 2014/04/11) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: I ordered ants 3 weeks ago and have not received them.

I ordered ants on December 26th for my son's ant farm that he got for Christmas. It has been 3 weeks and we still have not received the ants, however my account has been charged. I have sent emails (no response), I have tried calling (no one answers).

My son is very excited to start his ant farm but extremely disappointed everyday when he checks the mail :(Desired Settlement: I would like the ants to be delivered.

Business

Response:

Initial Business Response /* (1000, 9, 2014/02/24) */

Case # XXXXXXXX - We contacted [redacted] and took care of her complaint and emailed Revdex.com. What else do we need to do?

[redacted] - LIFE STUDIES

Initial Consumer Rebuttal /* (2000, 11, 2014/02/25) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: I have ordered ants for my sons ant farm that was purchased on amazon and have not received them.

I have waited more than 2 weeks for ants to arrive for my son's ant farm after not receiving them I emailed mr [redacted] and have not received a response.Desired Settlement: Please mail the silly ants

Business

Response:

Initial Business Response /* (1000, 5, 2014/06/18) */

Contact Name and Title: [redacted] - Partner

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@antsalive.com

We emailed the customer and resent the order. Please let us know of anything further. Thank you.