Liberty GMC

Once again, there is very little we can do here.  All visits to our service drive that require any type of inspection are recorded, documented, and acknowledged by the customer before a vehicle is touched.  We have only two such occasions very early in the ownership, and only one of those reference a transmission issue as was noted in the first response.  An extended service contract would have cost approximately $1800 for a 3yr/36k term and generally always cover transmissions, especially internally lubricated failures.  In regards to never being asked about a routine transmission service or not taking it anywhere per our request?  Are we to assume no oil changes have been performed either?  With an additional 40k miles on the vehicle, a minimum of 6 oil changes should have been performed.  Oil change facilities have menus for available services and usually even verbally offer transmission services especially on vehicles in the 60K plus range since that's such a critical time to make sure those type of routine maintenances are done to help prevent early failures.  It's hard to fathom that at one of those oil changes assuming they were performed, a transmission service was not recommend, which would have certainly not only turned up the alleged debris, but also cleaned it out properly to maybe have prevented the failure at 107k entirely since those routine maintenance services are so critical to perform!To reconfirm our position-  This vehicle was purchased in as-is condition.  An extended service contract was declined.  A transmission failure occurred at 107K almost 2 full years after the vehicle was purchased with no transmission services completed in the entire time of ownership.  Mechanical failures occur all the time which is why there are so many more repair facilities than dealerships.  Once again, we certainly emphasize with the situation, but not only is it not uncommon, unfortunately it comes with the territory of auto ownership especially when they get over the 6yr mark and over 100k miles...

Review: I purchased a used vehicle form this dealership on 12/06/2014. I was told that I would be getting a rate less then what I was signing for. But, becasue it was the weekend when I was signing they couldnt give me that rate. I spoke with the finance manager and he told me that the price would be going down roughly $25 per month form the agreed upon amount and I would be financed through the same Credit Union as my last loan. It has now been almost a month, and I have recieved nothing in regards to my payment amounts. I called my Credit Union and they said that I was approved, but for the origiginal monthly payments and that my first payment is due 2 days from now, even tough I had not recieved anything from them. They stated this was becasue of how long it took the dealerhsip to submit the loan approval. I also recieved a notice from [redacted] that my old vehicle is still in my name and no longer insured.

I have attempted contacting the dealership, the sales rep, and the finance manager and recieved no calls in return.Desired Settlement: I would liek this dealership to do what every other dealership has ever done, and hold up their end of the agreement. Get the old vehicle out of my name, the new one in my, my tags processed, and also a payment of what was told to me.

Business

Response:

This issue has been resolved. In short, there was an issue with the credit union involved. It took them longer than usual to fund this transaction because they would not internally calculate the interest rate reduction and send the customer a letter acknowledging the revised payment at the correct interest rate. This is a standard process among virtually all lenders so a customer is not inconvenienced to come back to the dealership to resign for a simply interest rate adjustment. We were unaware they did not follow that very customary practice. We subsequently did resign this transaction at the correct rate and all is resolved now.We apologize for the misunderstanding and miscommunication on this matter...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the dealership did call me and have me come down to resign for the new agreement, I am disputing their response that they did not know. I called and left a message with both parties that I dealt with and they did not retrun my call. So they where made aware of the situation, and decided not to do anything about it or return my call. When I spoke to [redacted] about this, I asked if there was anythign he would be willing to do, above and beyond, to help make me a satisfied customer. He said they would let me know when I got to the dealership to to sign the new paperwork. [redacted] had no idea what I was talking about and made no attempt to try and see.Overall, my experience with this dealership has been the worst out of any I have dealt with. If they do not want to take any ownership for this issue and it being escelated, that just goes to show the character for the people working here.Regards,

Review: I recently purchased a used 2010 Yukon Denali from Liberty GMC in Peoria Arizona. At first the vehicle was great for the first week. After that a tire started to rub on the interior fender well. Spoke with the service department was told to travel 3 hours back to Peoria in order to have the vehicle repaired because the warranty is only good at their dealership for the first 15 days. I agreed on that brought the vehicle back to have it repaired. Not only 4 days latter the check engine light came on and was told that their warranty is up. I brought the vehicle into the Certified GMC dealer in my home town. They diagnosed the problem and fixed it under the Emissions warranty. However, upon doing this they discovered that maintenance had not been completed and needed to be done. The maintenance identified should have been completed long before being recommended for sale. The total of all of the combined maintenance was $557.13, this is three issues that came up with the vehicle all before 30 days of ownership. That is horrible practice of ensuring that the vehicles they sell are properly cared for. I spoke directly to the service manager who told me unless they have to they do not replace fluids on used vehicles, these are unacceptable practices. Every vehicle sold should be guaranteed that the services are up to date and that you do not need to have service the vehicle within the first 30 days of ownership.Desired Settlement: Liberty GMC should refund me the price of the required service that Lawley GMC performed. It is unacceptable that the maintenance was not completed prior to the sell of that vehicle. No one should have to buy a vehicle and within the first 30 day have to do maintenance that should have been completed prior to the sale.

Business

Response:

This has been resolved with Mr. Dreyer. We're reimbursing the amount of service performed he paid back to him...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In December of 2012 I purchased a 2008 [redacted], having 62,689 miles. Previous to that of course we did a test drive, during this test drive I had a conversation with the man selling us this vehicle. The conversation was simple enough being in regards to what we were looking for in a vehicle. The main points were the third row seating, it was a v-6 not v-8, for gas saving reasons, and the fact that I had just previous to this been in an automobile accident and had no reliable form of transportation. Everything looked to be in great shape save for a "hard down shift" and "lengthened up-shift" between 2nd and 3rd gear. Knowing nothing about cars, trucks, or SUV's I mentioned this to [redacted] who was the man selling the vehicle and asked what it could be. He quickly stated that he "felt nothing" and was "actually surprised it runs so well". I asked for them to have it looked at to ensure that there were in fact no issues and was re-assured there were none. We took the vehicle home only to continue having the same issues with the shifting. We contacted Liberty GMC to report these issues and brought the vehicle in to them on 3/05/13, and the vehicle had 65,236 miles. They returned the vehicle to me stating that they had done they're inspection, and found no issues. We stated that we were on our way to [redacted] in this vehicle and needed to be sure, we were reassured that all was as it should be with the [redacted] and to enjoy our trip. The vehicle had multiple complications on this trip, the shifting problems mentioned above were only the beginning. At an idle the vehicle would shutter violently repeatedly, at higher rates of speed the vehicle would stutter through shifting and make a sputter/popping sound. Nervous about the condition of the vehicle we called in to Liberty GMC from the road and was told to bring it back in when we returned. After a long shaky trip home with these issues we took the [redacted] back to them on 3/29/13 with 68,760 miles. They issued me a rental truck off their lot and stated that they would take the SUV to [redacted] and have it thoroughly inspected. When the [redacted] was returned to me I was told that [redacted] had looked at it and reported nothing wrong. I explained that it could not be the case and that there was most definitely something wrong with it I was told that it was possible that the aftermarket tires that were on the vehicle when we purchased it could be the issue(not something that was brought up when purchased). Not knowing anything about vehicle mechanics or what things may change shift times, I took their word again and left with the vehicle. The issues we were having continued to get worse, and I returned again in mid June reporting the same issues. At this point I was told that they had done all they were going to do and that I was free to have it worked on else where. Furious and left with no options as I was not working after the wreck and did not have the funds I took the [redacted] home and continued to drive it. I took the [redacted] to them again early 2014 begging for help as the issues were so bad now that it was shifting so hard it felt as though we were running something over and sometimes not even shifting into drive or reverse. I was told again that there was nothing that they could do and that I had owned the vehicle too long for them to even consider looking at it and good luck! The vehicle now has 107,525 miles and will not drive at all. Having been refused by Liberty GMC on multiple occasions I called [redacted] at [redacted] and they towed it to their shop. Upon their inspection of the vehicle they reported that the fluid inside the closed system transmission (that can only be serviced by a shop) looked like liquid metal and was full of shavings from the gears. They also stated that the transmission throttle body bolts were barely threaded, most likely due to improper torquing. These things should have been noticed upon fords inspection as they reported checking the fluid and visually inspecting the transmission. The estimate given for the complete rebuild of the transmission (which most likely could have been avoided) was $3,365.05 This Estimate was given by [redacted]. They currently have the vehicle at their lot and are awaiting payment for the rebuild of the transmission.Desired Settlement: I would like to hold Liberty GMC responsible for the bill from [redacted] in its entirety.

Business

Response:

[redacted] purchased an used 2008 [redacted] with 62,689 miles on 12/30/2012 in "as is" condition. An extended service contract was offered and declined!On 3/5/13 we did inspect for a hard shift, there were no codes present and all data received was within specs. On 3/29/13, we inspected for a different issue; customer stated when driving 80-90mph, the engine seems to sputter/pop. Also occurred at idle when A/C is turned on, once again no codes were found or stored. Fuel pressure and fuel trim tested ok. Those are our only two recorded circumstances of this particular vehicle in our service facility. An inspection was never conducted nor was the vehicle checked into service from 3/29/12 till now, nor was any management ever made aware of an ongoing alleged problem by this customer till I received a call out of the blue last month stating we're responsible for a transmission failure at 107k miles, almost two years later and 40k plus miles later.I did ask customer if he ever had a routine transmission service completed in the last 2yrs and 40K miles, he said no. While we can emphasize with the situation, a $3,000 bill is never what we want, but it does happen and transmissions at 107k miles are obviously prone to failure in general when there is more wear and tear on the vehicle. Unfortunately, there is nothing monetarily we can do to remedy this situation. The vehicle was purchased in "as is" to begin with and they declined and additional protections. Not to mention a failure occurred 2 yrs and 40k later...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear First there were two other visits to that dealership with the same complaints that they simply ignored and did not put in their system. The extended warranty offered was almost as much as the present cost and would not have covered the transmission. I was never asked about regular transmission maintenance and never took the vehicle anywhere but to them per their request. Even now, as the truck is at [redacted] they say they told me that they wanted me to bring it to them instead. Loose bolts, leaks and major contamination are the major factors in the breakdown of this transmission and noone but Liberty GMC touched it leaving only them to blame. When this vehicle was purchased I was informed that it was at a discounted price due to the fact that it had been there awhile and even returned by one person. They new that this vehicle had issues with the transmission upon purchase and failed to disclose such information in a successful attempt to sell a problem vehicle.

Regards,

Business

Response:

Once again, there is very little we can do here. All visits to our service drive that require any type of inspection are recorded, documented, and acknowledged by the customer before a vehicle is touched. We have only two such occasions very early in the ownership, and only one of those reference a transmission issue as was noted in the first response. An extended service contract would have cost approximately $1800 for a 3yr/36k term and generally always cover transmissions, especially internally lubricated failures. In regards to never being asked about a routine transmission service or not taking it anywhere per our request? Are we to assume no oil changes have been performed either? With an additional 40k miles on the vehicle, a minimum of 6 oil changes should have been performed. Oil change facilities have menus for available services and usually even verbally offer transmission services especially on vehicles in the 60K plus range since that's such a critical time to make sure those type of routine maintenances are done to help prevent early failures. It's hard to fathom that at one of those oil changes assuming they were performed, a transmission service was not recommend, which would have certainly not only turned up the alleged debris, but also cleaned it out properly to maybe have prevented the failure at 107k entirely since those routine maintenance services are so critical to perform!To reconfirm our position- This vehicle was purchased in as-is condition. An extended service contract was declined. A transmission failure occurred at 107K almost 2 full years after the vehicle was purchased with no transmission services completed in the entire time of ownership. Mechanical failures occur all the time which is why there are so many more repair facilities than dealerships. Once again, we certainly emphasize with the situation, but not only is it not uncommon, unfortunately it comes with the territory of auto ownership especially when they get over the 6yr mark and over 100k miles...

Review: Bought a truck a couple weeks ago and noticed today that it has hail damage all over the roof top, when you look close you can see the damage in the hood also, liberty GMC said they would make it right and they wont do anything to fix it damageDesired Settlement: another truck with no damage

Business

Response:

I have spoken with [redacted] and [redacted] who he asked me to communicate with about this matter. The more pressing issue is, they are in the process of buying a 30ft trailer and this truck will not be able to pull it. He needs a 3/4 ton truck instead. We do not presently have one in his price and payment range. I have communicated to [redacted] and [redacted] a truck to fit his price and payment range that will pull 10-11k pounds could prove to be a tough find and may take some time, but still, we will diligently look for one that will work. They understand, and I will stay in communication with them till we can help them get the truck there looking for.

Don't buy the hype! This is just another sleazy used car lot. Prepare yourself for overly aggressive sales tactics, and blatant rudeness. How they are ever able to sell vehicles, with the attitudes that they have is beyond me. One of the sales people, [redacted], literally told me I was wasting his time, since I wasn't willing to sign that day. Then he got up, and stormed out of the room. He also kept trying to argue that my aesthetic tastes were incorrect. Really? You gotta be kidding me ..

Review: Liars will tell you anything to get you there

[redacted]. Good Morning [redacted],

I just received your request. Is this a good email address to send information to?

Thanks,

Assistant to [redacted]

Liberty GMC

###-###-####

Sent: 7/5/2014 9:40:05 AM

Subject: Re: Your Liberty GMC Request ([redacted])

Me: I was only offered $4500.00 for my truck but after doing some research I have found if I sell it myself I can get high end $12,500 low $10,500 so unless I can get an offer of at minimum $8000.00 for it I will be keeping the truck until I can sell it on my own. I am looking for a c class Mercedes or 3 series BMW or something along those lines. The only reason I am looking is because I am moving to surprise and I am a full time student with a full time job I I'm tired of pumping dollers Into the tank of my truck. So I want something good on gas and German but not VW. It will last forever and my partner can work on them if I do ever have a problem. Thanks sorry I'm a pain but this week car salesmen have about pushed me to the edge of sanity. So please don't waist my time I won't waist yours. My trade/ vehicle is 2004 dodge ram 1500 vin # [redacted]000000

[redacted]: We are strictly a truck dealer so no one will put more money in your truck when could you bring it down to get appraised we have some nice cars too.

Me: I'm sorry but I'm tired of wasting my time and gas getting low ball offeres just let me know if you think the $8000.00 might even be doable if not I wi move on to my next option.

[redacted]: My boss said he thinks its doable but on a 10 year old truck they want to see it bring it in if we don't make a deal i'll fill your tank

Me: Okay where are you located ?

[redacted]: Liberty GMC

8660 W Bell Rd Peoria 85382 2 blocks west of the 101 on west bell Rd

[redacted]: If you are coming please call me [redacted] ###-###-####

Me: I have a meeting at noon with my financial advisor for school but I am free after that to come over and see what kind of a deal we can do.

Me:Okay I will see you this afternoon I look forward to working with you and I want to thank you for being understanding buying a new car is almost aggravating especially since other then the gas I am very happy with my truck but I sold my boat so I can go back to school so I really have no need for the truck anymore but I have wasted a lot of time and a lot of gas trying to find a dealer that can work with me on what I want to drive away in and what I need out of my truck but if anything maybe you guys can buy the truck and you can look in your dealer database to see if I can find what I want.

I also called at 4:00 pm to confirm he would be there he td me he would until 6. I arrived at 5:02.pm [redacted] was nowhere to be found and all the manager said was well I'm not here just to give away gas. I was treated horribly I would not send my enemy to shop here with these Liars and jerks. No gas no deal. No [redacted].Desired Settlement: Waiting for lawyer to right up full complaint

Business

Response:

This customer was in our dealership for all of maybe 10 minutes (half of that time was in the bathroom). While [redacted] was not here, [redacted], one of [redacted]'s collogues in the internet department explained [redacted] was unavailable and he ([redacted]) was completely aware of the vehicle he was interested in and knew about his trade as well. Other than a couple brief email exchanges with [redacted], there wasn't any other contact with this particular customer. What should have been a simple ok show me what you got turned into a belligerent rampage of how his time was wasted? Bear in mind, no numbers were finalized in advance, his trade still needed to be appraised, and this was his first time in the dealership. As specified, other than a couple brief email exchanges, there was no real connection to [redacted], so any other sales associate should have been able to assist a sincerely interested customer very easily. Instead of going out to look at the vehicle he was allegedly interested in and allowing us to evaluate his trade, he demanded we fill his gas tank for wasting his time. Wasting what time? [redacted] was thoroughly confused? Coincidentally, [redacted] was standing in front of an office [redacted] our Internet Director happened to be in and heard this whole tirade. He simply said, why would we fill your tank up, you just got here? You won't let us look at your trade, and you won't view are vehicle? Isn't that why you came? [redacted] continued, the tank of gas is to compensate you if we can't come to terms and/or don't give you what you want for your trade, you're not even giving us a chance to try? Needless to say, he also knew of the customer, knew he was coming, and what allegedly for. [redacted] had already communicated all the appropriate information not only to a coworker ([redacted]) but also to his supervisor so everyone would know and be able to help without a hitch. Instead, he cursed about dealerships in general and stormed out the door after being here for all of 8-10 minutes tops (again half of that time was in the bathroom). So [redacted] and [redacted] literally only had maybe 3-4 minutes with him before he flew out. He then responded to an automated email from a virtual assistant ([redacted]) on July 8th at approximately 1am calling [redacted] an as? Someone he had but a couple of brief email exchanges to set up a time to come look at a vehicle and have his appraised. Really...An as?? In any event, I did personally reach out to make contact. I left a voice mail message on the number provided in this compliant, it was not returned. I'm not quite sure what to do on this one. I have to admit, I kind of agree with [redacted] on this one, we're not simply in the business of giving free tanks of gas away. If we were given a legitimate opportunity to appraise his trade and attempt to make a deal and still weren't able to, we would have gladly filled his vehicle up for his time spent here. But, considering he was here all of 8-10 minutes and giving us no opportunity, just doesn't make much sense...

Business

Response:

I have reached out to Mr. [redacted] on multiple occasions for a potential resolution. He has not returned my attempts. However, if say 2 maybe 3 $25 gift visa gift cards will help to resolve this issue that would compensate a tank of gas for the trip here, I would be happy to send them out to him...Please let me know if that is acceptable.

Review: We have previously filed a complaint regarding this dealership, yet we continue to have issues. We tried to resolve the first issue with the misrepresentation of the features of the 2012 Chevy, so we picked out another truck. When we met with financing they handed us a contract with a different financing institute which was offereing a 9% interest rate. When we questioned why it was a different institute and not the same one from the first loan we were told that we had been denied from that institute which didn't make since to us because the loan amount was lower. The next morning my wife received a call from [redacted] which was the 1st institute questioning the cancellation of the first contract, my wife began explaining the situation and [redacted] told us that we were never denied and that they had never received any information regarding the second loan. It took us the entire day to straighten this out and we were able to get financing through [redacted] for 4.5% interest rate, half of what the other institute approved us for. Then we were told by the dealership that they would order us a bedliner and install it free of charge, they did do that but when we took it in for the bedliner to be installed they were to check the brakes and steering plus do a front end alignment. I am a mechanic and have been almost my entire life so I know a little about maintenence, I can tell you that when I picked the truck back up they claimed they did a front end alignment, I can tell you they didn't. I was also suppose to get a full tank of gas, that didn't happen either. I decided to take it to another shop to have it inspected, they found that the rear shocks need replacing, there is a failure in the components, there is a steering stabilizer issue, the idler arm and pitman arm have to be replaced, the front end alignment has to be done, and the steering wheel was off-centered. All these issues are causing wear and tear on the tires which are very expensive. We called the general manager, when he returned our call he stated that we needed to bring it in to their service department for inspection and repair. Really? Uhm, why would we want to do that when they claim they did services on it that they didn't do? I feel that their service department is incompetent. This dealership is not a good dealership, they lie so much and they are extremely unprofessional, and most of them have no clue at what they are doing and definately are lacking knowledge when it comes to vehicles. I am wondering exactly how many customers have been lied to from financing and don't realize it considering the dad is a salesman, one son is the financial person, and the other son is the general manager. That shouldn't be allowed in a line of business, major conflict of interest.Desired Settlement: I am asking for any repairs that we have to pay out of pocket for, gas that we have used, time we have had to take off work or leave early that we be reimbursed. We should not have to use their service department, they apparently do not know what they are doing..... We have also lost money not only in gas but time away from work and school. We are requesting that we be refunded for our losses. We are requesting a 650.00 refund for our losses.

Business

Response:

We are in the process of trading him out of this vehicle into another one. If this attempt is unsuccessful, we are simply going reverse our existing transaction, refund his down payment in full, and part friends.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not agree with this response whatsoever, we are not complaining about the trade of another vehicle at this time. Our complaint is how they have continuously lied to us. The finance department tried pulling one over on us which took a full day to fix, they tried to finance us through a different company with a 9% interest rate, when we asked why we weren't continuing financing with [redacted] since we had been previously approved by them we were told we had been declined because of the age of the truck. The very next morning when [redacted] called us and asked why the first contract had been cancelled we explained the situation, we were then told that we hadn't been denied because they never even received the information for the second truck we were purchasing. Again after many discussions on the phone with [redacted] and Liberty GMC on top of visiting GMC regarding the financing we finally got it straight and we were financed with a 4.5% interest rate. WOW, again they attempted to pull one over on us. Then when we took the truck back in for the bed liner to be installed they were suppose to do a front end alignment and inspect any other possible issues mainly with the steering plus we were guaranteed a full tank of gas. Guess what, yes another problem, they claimed they did a front end alignment and they didn't fill the truck up with gas. My husband took it to another service shop for a second opinion because things didn't seem right, he definitely knew a front end alignment hadn't been done. So when we received the phone call regarding the second opinion we found out that the front end alignment was not done, the rear shocks needed to be replaced, the steering component was off, and the idler and pitman arm needed replacing. When calling the general manager, [redacted] he requested that we bring it back to their shop, why would we do that, they lie and apparently are incompetent. We have had so many hassles with this dealership that something seriously needs to be done. I can't imagine how many other customers have been lied to and had a fast one pulled on them, I think that they seriously need to be audited with knowing that the Dad is a salesman, one son works in the finance department and the other son is the general manager. What a huge conflict of interest, it seems pretty ironic that the departments they are in how easy it is to mess over people.

Regards,

Business

Response:

I have made multiple attempts to contact Mr. [redacted] in regards to the follow up or second complaint with out any success.

To begin with, it was only agreed upon to include a bed liner in this transaction to be installed after the lender funded the loan since there were issues with the lender. It's general protocol to not install included accessories or do any non-safety related work to a vehicle after it's sold till the transaction is finalized and funded. The only exception(s) being a prime or super-prime loan or a cash transaction. In this case we initially secured financing with a lender for a different vehicle at a different dollar amount and a higher equity position. It was for a 2012 financing 32,100 at a payment of $507. The vehicle ended up being unacceptable, we subsequently unwound the transaction and sold him the 2006 he has now. The numbers and equity position changed enough for the lender that initially approved the application two weeks prior turned this one down as submitted. However, they conditioned the new application to the same equity call as the prior application. That unfortunately wouldn't work unless more money was put down to meet the new approval. We ending up securing another approval with a different lender at 9.09% verses the 5.5% we initially had for the prior vehicle. We even compensated by allowing more ($2500) for the trade to lessen the blow for the payment going up because of the rate increase and for the sake of customer service since there was an issue with the first truck. The payments ended up being approximately $13 less. Mr. and Mrs. [redacted] agreed and signed the paper work in our finance office and left with the truck. The next day she complained about the rate going up and even called the credit union and apparently got very aggressive with one of the loan officers. Simultaneously our Finance Director was also reaching out to the credit union, he was reviewing the file that same morning and noticed the credit union conditioned the application and that it was contracted to a different lender. He reached out to the lender to see why and if he could get an exception. Initially, he was told no, they would only do the new loan based upon their original approval with the same equity position. He was also told, they received quite an aggressive and pretty rude call from Mrs. [redacted]. They wanted to know why was she calling them about an indirect credit application. In any event, later that day, the very next day after we signed the paperwork, he was contacted back by the credit union, they were now doing the loan at a full call after a further conversation with Mrs. [redacted].

Mr.[redacted] was contacted with the good news, but truthfully, there was no satisfying this customer, I even offered to unwind the transaction on the second vehicle and part friends at this point, even though the payment went down to $438 another $55 and they were still getting the extra $2500 for their trade. Needless to say, we would have much rather secured the 5.5% rate initially. We wouldn't of had to make such a large adjustment that cost this dealership money by giving more money for the trade to compensate. We certainly would have rather stuck to the original $4500 for the trade verses increasing to $7000 and go 5.5% verses 9.09%. Incidentally, the payment that way ($4500 trade allowance, 5.5%) would have been about $485, lower than the $493, the payment they did agree to at 9.09 in finance and under camera. In the end, this customer got the best of both worlds, they ended up receiving a rate of 5.5% even though our next best approval was 9.09% and obviously received the renegotiated trade allowance as well.

They did come in and resign at the lower rate and payment. At that time we also agreed to make an appointment to fix the rear tailgate handle, check some brake noise, check the frontend alignment, and install the bed liner.

On 3/27/14, all the work was completed. Our service notes are very specific as is our procedure. The brakes were a little dirty and slightly out of alignment, they were cleaned and adjusted. Upon final road test, the squeaking ceased. The tailgate handle was replaced and fixed. The front end was inspected again, all vehicles are initially inspected before they are even available for sale. The truck is lifted and modified which was know by this customer. Everything was checked and operating within specs. The second complaint in the beginning of this month was my first indication there were any potential issues? As of this response, I still haven't had any contact with Mr. or Mrs. [redacted] about their alleged issues with the front end, not to mention the date of this complaint is about a month and a half after the truck was in our service department.

As for the comments for a conflict of interest in regards to family members being employed at the same dealership. We actually are a family owned dealership and promote not only a family atmosphere, but also have multiple family's and family members that work in all departments. This is the literally the first complaint I've seen ever in regards to family being employed. Actually in quite the contrast, we receive nothing but positive comments for our family atmosphere and family employees as most businesses do...

Had a very positive experience with [redacted] at Liberty GMC. Very professional and helpful. Excellent sales person. Keep up the good work [redacted].

Purchased a used vehicle from Liberty GMC in April of 2016. The day after the purchase, the vehicle began to exhibit signs of transmission malfunction. I then ran the Carfax agaisnt the vehicle and was subsequently discovered long history of transmission repairs. Not one employee disclosed Carfax information or the vehicle problems to me. Upon returning to the bisiness, the employees stated that I need to solve the issue through the manufacturer as there is still warranty on the vehicle. No further action was taken to remedy the situation. All employees refused to make a full return of the vehicle.

My husband and I purchased a truck from this dealership in January 2014 and now come January 2015 we are trying to trade in our truck only because we never planned on having a toy hauler and 7 months after purchasing this truck my husbands dad gave us his toy hauler and the truck we have doesn't pull the toy hauler well because it's a GMC Sierra 1500 and we need a diesel or even a 2500 this is honestly the only reason why we are looking to trade in our truck other wise we love it.

From the day we purchase the truck the sales and finance manager we completely rude not nice and took their time in everything without having any concerns of our feelings after we purchased the vehicle. We had questions of things that were suppose to be fixed and they werent. The paint was faded on the passenger door and was suppose to be repainted and they pretty much just buffed the paint to look like it was. We asked if this vehicle was in any accidents and they said no and never offered to show us a carfax, you would think they would if you asked if its been in any accidents just to prove to us that they were telling the truth. And now we're trying to trade in the vehicle and went to another dealership and we found out that we are more upside down than we thought we would be because they told us they couldn't give us what we thought we could get because it was shown on carfax that it was in a reared collision in 2011and knowing it was in an accident we probably would have known. Every time we have gone to them for repairs or had to bring our truck to get fixed or anything the customer service is horrible there always completely rude. Since we have bought the truck we have always felt like we got screwed over and we definitely did!! It was definitely a shady deal on the car dealership.

Review: I took my GMC Acadia in ONCE for an oil change over 6 months ago. At my appointment I requested to not be put on their paper mailing list. I was put on the list and have been receiving letters to trade in my vehicle that I sold 5 months ago and service offers. I have received at least 3 mailings a month. I have called in on each and every mailing that I have received and requested to be taken off the list. I have been told each and every time that I will be taken off the list with no success. To further the matter, I have contacted General Motors in Detroit, MI. and have spoken to several customer service reps. who say that they have contacted the dealer themselves to get me off the list. I want to believe that GM has done this, yet I still receive unwanted mailers after several requests. I have each and every one of the mailers that I have received. What is my next step of recourse? The dealer will not do anything, [redacted] will not do anything.

I want an apology from GM in Detroit Mi., Liberty GMC and an explanation on why they refuse to remove my name from their mailing list. Its not like they can replace all the wasted time that I have spent being harassed.Desired Settlement: I want an apology from GM in Detroit Mi., Liberty GMC and an explanation on why they refuse to remove my name from their mailing list. Its not like they can replace all the wasted time that I have spent being harassed.

Business

Response:

At the client's request, removal of their name from each of the Liberty GMC direct mail lists was made after receipt of the initial request. This process can take up to 60 days for complete removal due to the automated mailing systems utilized. Liberty GMC apologizes for any inconvenience and appreciated the customer bringing this issue to our attention.

sincerely,

Marketing Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Conditionally. The general manager called me today. I was told again that I am off the mailing list. Once I stop receiving mailers I will accept it. Until then, I do not believe it at all as I have been making request after request for months.

Review: I was asked to be a cosigner on a car loan for my granddaughter, [redacted] and dealership Liberty GMC. I did sign the documents that were sent to me at my home and picked up from my home under the agreement that I was cosigning not the buyer. I never recieved a copy of the contract after the transaction from the loan company or dealership. I did have my graddaughter,[redacted] and daughter , [redacted] request a copy in September 2014 ,after I received a letter from [redacted], loan company that [redacted] had been missing a few payments. I am 83 years old and feel that after my graddaughter, Mary Carrera, rushed me into this and telling me twice that she would refinance the car in six months then my name would be taken off the loan as the cosigner.Desired Settlement: I would like my name taken off this contract. I was mislead.

Business

Response:

While we can emphaize with [redacted], unfortunately, there is very little we can do in this matter. She did agree to take on the financial responsibility cosigning this loan in behalf of her granddaughter. In regard to what promises her granddaughter may or may not have made, or what their agreement of terms for cosigning the loan itself may have been, we certainly could not have an educated opinion either way...

This appears to be a personal issue between [redacted] and her granddaughter. Needless to say, both parties are equally responsible since they both signed all the appropriate documents knowingly accepting said responsibility. If [redacted] decides to take the vehicle away from her granddaughter, we would certainly be happy to help her liquidate it or possibly trade it on something she herself would be interested in. In the end, they are family and [redacted] was willing to help clearly knowing she had limited or impaired credit issues, otherwise she wouldn't have needed her assistance in the first place. Hopefully, they will be able to work this matter out between themselves!

If they can't, and if we can be of any other assistance, feel free to contact [redacted] at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Purchased a Certified pre-owned 2015 Chevrolet Impala with 13,000 miles which was a decent experience. 6 weeks later while driving on I17 a tire lost all pressure and went flat. It was ruined by having to drive on it to get service. Later found on the Car Fax this dealership repaired the tire prior to selling the car. When trying to negotiate a fair settlement their Sales Manager blamed me for trying to scam them out off some money by lying about what happened. My cost was $800 dollars with no offer of fair compensation from them. Extremely rude and typical of car dealers.

Probably one of my worst experiences when purchasing a car. Completely unprofessional and they try to trick you with paperwork. Found a car online and went in to see it. Got there the car was relatively the same but had scratches and chips all over. Then they try to hire the price in comparison to what was on the site. Now it wouldn't be a big deal but they added 4.5k more than what it was listed. Absolutely ridiculous. Then after a large amount of arguing and lowering the price they have to close and we didn't seal the deal. So the next day I call letting them know I'm coming at 11 to finish it. I live over an hour away from this place and I told the guy I was going to come in to finish. I get there and they tell me someone else is buying it. Then as a way to "beat them" as the sales guy stated he tried to make me sign a deal where they had given me not only beyond crappy interest but had added 20 dollars extra per month which would of let to me paying over 2k more on the purchase price. When I didn't do it; the car got "sold". Absolutely underhanded and dirty trick. Definitely not coming here again and making sure anyone I know stays away from it. If your looking to get tricked and played then you should come here.