Liberty Auto Plaza

We are sending the documents that you requested via priority mail express. we don't have a scanner so we are unable to send the paperwork via email. You will receive the entire paperwork with supporting documents within a couple of days.we are sending:1). the correspondence with the Revdex.com2) a copy of the original sales contract from Liberty Auto Plaza3) a copy of the vehicle extended warranty which we purchased to be on the safe side. Whem we signed the contract we paid $2500 for it.4) a copy of the vehicle's [redacted] report showing the date of 06/20/2017 - 4 days after we signed the contract, only after I repeatedly insisted, which contradicts the salesperson's information. The [redacted] report shows the required recall and it shows that the car was sold at an auction on 06/12/2017. The report doesn't show any repairs and checks on the car, any maintenance by the dealership.They resold the car to us without any inspections or maintenance. The dealership had the knowledge of the manufacturer's safety recall issue: "The power sterring high pressure hose may separate while driving", which put us in a adangerous position.5) copies of the bills for the inspection of the car done by another [redacted] dealership - $160, maintenance oil change - $72, a copy of the bill for the tire replacement (after we did 2 estimates) - $961.61,6) a copy of the inspection showing that the brake pads need to be replaced - the cost of the replacement will be $270, missing original matts - $250The total costs incurred by us is about $1800.7) a copy of the receipt for replacing the battery which died 2 days after we purchsed the car.8) copies two letters to the management and salesman of the Liberty [redacted]9) a copy of the check for $4000  that I brought on 06/19/17, the day I received the contract. I had not received the contract on the day of the sale even though I paid $1000 deposit on 06.17.17.10) a copy of WE OWE.Thank you for your cooperation. We appreciate your efforts to help us.

My name is Steve [redacted] the General Manager of Liberty Auto Plaza.  After sitting down and talking to Maja [redacted] and her daughter Stojanka [redacted]. I have decided in good faith to fix the scratches on the car as much as I could and refund her the amount of the oil change that she had done....

The total of the refund would be $44.63.  I also had a talk with my service staff regarding being more respectful when explaining information to the customer.

My name is Steve [redacted] the General Manager of Liberty Auto Plaza. I reviewed the complaint and I am refunding the lienholder [redacted] the full amount of the extended warranty and gap insurance. The refund amount is $2,500. The check was sent 2/12/16. The check should hit Mr. [redacted]...

[redacted]  account with [redacted]l [redacted] in a few days.  I will follow up with Mr. [redacted] once the check shows cashed and in the [redacted] account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/01) */
My name is [redacted], I am the General Manager of Liberty Auto Plaza. After reviewing the file, I called [redacted] and offered her the 2015 [redacted] Lx model for the price of $14,030 plus tax, title and license. Also a 9 percent...

interest rate. The only rebate that I did not give to [redacted] was the [redacted] Motor Finance rebate, in which she did not qualify for [redacted] Motor Financing. She also did not qualify for a bunch of other rebates that [redacted] offers, but because she was not happy I decided to make the offer of $14,030, which is a outstanding price. She said that she needs to speak with her son and that he would call me back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My name is [redacted], the General Manager of Liberty Auto Plaza. I reviewed the complaint from Mr. [redacted]. I called Mr [redacted] and I will be sending him a refund for his service contract and gap insurance. He will have the refund in the next couple days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  My daughter and I returned to the business following our complaint to Revdex.com.  Steve and Greg at the dealership were very helpful.  They took time to hear our concerns.  Greg took a look at the car and ensured it got fixed while Steve promised he would have a conversation with Rich and address the poor service and his rudeness.  I also received a refund for the most recent oil change.  Thank you!!!
Sincerely,
Stojanka [redacted]