Liberty Auto Plaza

My name is Steve [redacted] the General Manager of Liberty Auto Plaza After sitting down and talking to Ma [redacted] and her daughter Stojanka [redacted] I have decided in good faith to fix the scratches on the car as much as I could and refund her the amount of the oil change that she had done The total of the refund would be $ I also had a talk with my service staff regarding being more respectful when explaining information to the customer

My name is [redacted] , the General Manager of Liberty Auto PlazaI reviewed the complaint from Mr***I called Mr [redacted] and I will be sending him a refund for his service contract and gap insuranceHe will have the refund in the next couple days

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ My name is [redacted] , I am the General Manager of Liberty Auto PlazaAfter reviewing the file, I called [redacted] and offered her the [redacted] Lx model for the price of $14,plus tax, title and licenseAlso a percent interest rateThe only rebate that I did not give to [redacted] was the [redacted] Motor Finance rebate, in which she did not qualify for [redacted] Motor FinancingShe also did not qualify for a bunch of other rebates that [redacted] offers, but because she was not happy I decided to make the offer of $14,030, which is a outstanding priceShe said that she needs to speak with her son and that he would call me back

We will try resolve the dispute and contact the customer with other vehicles options that fit under the finance companies approval

My name is [redacted] the General Manager of Liberty Auto Plaza, after reviewing this file, the car was purchased on Saturday afternoon with most of the lenders being closed The customer had some past credit issues that we had to work through We tried our best to get them financed with the original terms but the finance company that approved the loan changed the terms of the approval with a higher interest rate, so the payment went upWhen the customer refused to pay the higher payment, we agreed to cancel the dealThe customer did not want to sign for the higher interest rate We offered to change vehicles to a less expensive car to meet the customers budget but they were too upset and declined the option

My name is Steve [redacted] the General Manager of Liberty Auto PlazaI reviewed the complaint and I am refunding the lienholder [redacted] the full amount of the extended warranty and gap insuranceThe refund amount is $2,The check was sent 2/12/The check should hit Mr [redacted] [redacted] account with [redacted] l [redacted] in a few days I will follow up with Mr [redacted] once the check shows cashed and in the [redacted] account

We are sending the documents that you requested via priority mail expresswe don't have a scanner so we are unable to send the paperwork via emailYou will receive the entire paperwork with supporting documents within a couple of days.we are sending:1)the correspondence with the Revdex.com2) a copy of the original sales contract from Liberty Auto Plaza3) a copy of the vehicle extended warranty which we purchased to be on the safe sideWhem we signed the contract we paid $for it.4) a copy of the vehicle's [redacted] report showing the date of 06/20/- days after we signed the contract, only after I repeatedly insisted, which contradicts the salesperson's informationThe [redacted] report shows the required recall and it shows that the car was sold at an auction on 06/12/The report doesn't show any repairs and checks on the car, any maintenance by the dealership.They resold the car to us without any inspections or maintenanceThe dealership had the knowledge of the manufacturer's safety recall issue: "The power sterring high pressure hose may separate while driving", which put us in a adangerous position.5) copies of the bills for the inspection of the car done by another [redacted] dealership - $160, maintenance oil change - $72, a copy of the bill for the tire replacement (after we did estimates) - $961.61,6) a copy of the inspection showing that the brake pads need to be replaced - the cost of the replacement will be $270, missing original matts - $250The total costs incurred by us is about $1800.7) a copy of the receipt for replacing the battery which died days after we purchsed the car.8) copies two letters to the management and salesman of the Liberty [redacted] 9) a copy of the check for $ that I brought on 06/19/17, the day I received the contractI had not received the contract on the day of the sale even though I paid $deposit on 06.17.17.10) a copy of WE OWE.Thank you for your cooperationWe appreciate your efforts to help us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My daughter and I returned to the business following our complaint to Revdex.com Steve and Greg at the dealership were very helpful They took time to hear our concerns Greg took a look at the car and ensured it got fixed while Steve promised he would have a conversation with Rich and address the poor service and his rudeness I also received a refund for the most recent oil change Thank you!!! Sincerely, Stojanka [redacted]

My name is *** *** the General Manager of Liberty Auto PlazaAfter reviewing the complaint we have contacted Mr*** *** and issued him the refund checkPlease contact us with any additional questions

After reviewing the complaint. Liberty Auto Plaza believes it is impossible for the hail damage to have happened at the dealership before the customer took delivery of the vehicle. First of all, there are no hail damaged vehicles on our lot and we have over cars in
stock. After the car was detailed by the porters, it would be impossible for any hail damage to be missed by the dealership's employees and the customer during the purchase process. Then we get a call from the customer month later to say that we need to fix the hail damage. It had to have happened after the customer took delivery of his vehicle Unfortunately we can't assume liability over month after the delivery date

My name is Steve *** the General Manager of Liberty Auto PlazaAfter reviewing the purchase, Liberty Auto Plaza did not mislead Mrs*** in her purchaseLiberty Auto Plaza was very clear that we were not able to accept Mrs.*** trade in because she owed $27,on her Sorento and
the trade in value was evaluated at $13,My staff did extend the offer for Mrs*** to purchase the Mini Cooper without the trade in and she decided to continue with the purchase knowing that there would not be a trade inMrs*** should go after the dealer who sold her the Kia Sorento because we believe that she was over chargedWe gave her a great deal on the Mini Cooper and she decided to purchase itWe do not have a return policy and her deal is finalizedI have contacted Mrs *** and explained this to herWe are currently trying to get her financed with taking the Kia Sorento in on trade in but Mrs*** must come up with a large down payment to bridge the gap on her negative equity of her trade in

We gave *** *** a guarantee in writing from the dealership that there is a lifetime warrantyWe cannot give him anymore paperwork or anymore of a guarantee that there is a lifetime warranty

Complaint: ***
I am rejecting this response because: As stated before, all I received was a forwarded email from the "VS 2000" Director of Training and Development that quotes: we cannot sell it stating “Lifetime” coverage I have attached a copy of the “Reapplication Certificate” that the customer should be receiving along with the contract explaining the process. However, Liberty continues to illegally market this product as a lifetime coverage and the reapplication certificate clearly states that the reapplication must be done at the "selling dealership" not national-wide as they continue to market as such.It is quite obvious that Liberty Auto Plaza is not going to take responsibility for this misrepresentation of their product for either legal reasons or to maximize their profitsWhat ever the reason is, I just hope others do not fall for their deceitful AFTER MARKET practice (particularly their "Vehicle Protection Coverage") after reading this complaintAfter spending over 40K, I think I deserve better customer service than what I have experiencedBUYER BEWARE!!!
Sincerely,
*** ***(Proud Maxima Owner)

My name is *** *** the General Manager of Liberty Auto Plaza, after reviewing the complaint, contrary to the complaint, the consumer did testdrive the car, before the customer signed the paperworkThe customer also negotiated the purchase price, we also tremendously discounted the price of the
car and we both agreed on a purchase price. The customer received all the finance paperwork, along with the *** on the night that they purchased the car. The customer came back to complain about the tires, we explained that the tires were measured and were within the legal specifications and passedThe customer was upset and became very belligerent and started poking one of my managers in the chest when we would not replace the tires, so we could not help them

My name is *** *** the General Manager of Liberty Auto PlazaAfter reviewing the complaint, we have contacted the customer and we are resolving the issues with the discrepancy in the price with a refund to the lender and also refunding the extended warranty to lenderWhen there is a lien
on the vehicle we must refund the lender any money that is given back to the customer and it will de deducted from the principal of the loan

Complaint:
I am rejecting this response because:I cancelled the extra services like Gap & Quality care on Dec,7,it took them days (feb.12.2016) to send the check back to the loan bank therefore I had to pay for interest charges on this for twoMonthsand after all aggravation and complaint they sent the check which shows clearly their intentionThey also charge me $for the price of the car witch it was published for $7990.00 an extra Of $Plus I had to pay more sales taxes because of the higher price this all shows their intention and hostilities towards their clientI wish there was some kind of institution or organization that couldFine the company inforce them to start doing honest business.
Sincerely,
*** ***

My name is *** *** the General Manager of Liberty Auto PlazaAfter reviewing the complaint from *** *** the reason why there was no approval was because *** *** had a car loan on her credit, that she was not trading inThe finance company would not approve her for a
loan because she would need to trade in the car. I spoke to *** *** and asked if she can trade the car in and she said the car is her mothers car and she could not trade the car in. So we got her mother to put a finance application in to see if that would help *** as a cosignerWe were able to get *** and her mother approved but the bank requested $1,down, but unfortunately she did not have the money to put down so there was not much wed can do

My name is [redacted] the General Manager of Liberty Auto Plaza, after reviewing this file, the car was purchased on Saturday afternoon with most of the lenders being closed.  The customer had some past credit issues that we had to work through.  We tried our best to get them financed...

with the original terms but the finance company that approved the loan changed the terms of the approval with a higher interest rate, so the payment went up. When the customer refused to pay the higher payment,  we agreed to cancel the deal. The customer did not want to sign for the higher interest rate.  We offered to change vehicles to a less expensive car to meet the customers budget but they were too upset and declined the option.

My name is [redacted] General Manager of Liberty Auto Plaza. I contacted the consumer and provided proof from the warranty company that the warranty is not a five year warranty. We provided proof that the warranty was a lifetime warranty and that the warranty is a warranty that can be used...

nationwide.

We will try resolve the dispute and contact the customer with other vehicles options that fit under the finance companies approval.