Lester, Inc.

Great company....very good techs.....very polite....resolved all issues......I highly recommend them......

I had a great help from all the people I spoke to. VERY PATIENTS!!! a pleasure to do business with.-

[redacted] as usual was on point with fixing my computer issues,the tech was very courteous!!!!!!!!!!!!!!!

Review: This telemarketer calls me multiple times per day despite the fact that I am listed on every "Do Not Call" registry I know of, and the couple of times I answered the call and got a human being on the other end I gave them explicit knowledge of my total disinterest in whatever they're selling (insurance) and respectfully asked them to stop the calls. Sometimes answering the call results in a dead line on the other end. Very annoying. Not once have they ever left a message on my answering system. This has been going on for MONTHS. The company has a website at http://www.lesterinc.com/ on which it touts: "Unrelenting commitment to clients has resulted in a loyal customer base in the information publishing, insurance, education, not for profit and technology verticals." Well it strikes me that their clients are not well served by the practice of "unrelenting harassment" of potential customers to the point of torment. I will go out of my way to avoid doing business with any company which would hire this pack of hound dogs to do their marketing.Desired Settlement: It would please me greatly if this matter resulted in proper enforcement of or amendments to the laws which gave rise to the "Do Not Call" registry. As it is now, such laws obviously have no effect.

Business

Response:

[redacted]. is sorry for any inconvenience [redacted] experienced. But we are not sure if [redacted] has us confused with another telemarketer that has also been calling him, as we do not sell insurance.

We were attempting to reach [redacted] to renew his subscription to a monthly professional publication. That free trade publication pertains to the Power and Engineering Industry.

We have placed Mr. [redacted]’s phone number on our Internal Do Not Call List; we will not call him again. We will notify the publisher of Mr. [redacted]’s complaint and his desire not to be called.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it begs the essential question I posed. First, I do not deny that it might be possible that I may have confused the services underlying these annoying phone calls. Sadly, the fact is that I receive these unrelenting unwanted telemarketing calls from multiple companies, of which Lester Inc. is but one of the worst. That said, I note that Lester's own website notes that insurance providers are among its customers. So for this business to state flatly in its response that "we do not sell insurance" is what many ordinary folks refer to as a lie. Lawyers might prefer to use the term "misstatement of fact".

I contacted this site to correct an issue with my antivirus system. The issued was resolved to my satisfaction. Everyone I spoke with acted in a professional and courtious manner and strived to resolve the issue.

Review: You guys this is a advertising/cust service isssue. I was trying to reach [redacted] who is my security on my computer. So I [redacted] them and found a number advertised as [redacted] cust service. When the guy answered he didn't answer as [redacted] so I told him I thought I had the wrong # I was trying to reach [redacted]. To which he replied no I had the right number and that they handled [redacted] cust service. Which was a blatant lie. So I let this guy into my computer(god only knows what he did)and my moms who also has [redacted]. He proceeded to tell me I had 7000 viruses and malware and spyware and my mas computer had 9000. Told me they could fix it for me and protect my moms computer for 400$ some dollars and mine for 200$ that's when I had a inkling it wasn't [redacted]. Thats when the pressure started after I told him Id call him back. Then the price magically dropped to 200$ for my moms and 100$ for mine. After I told him Id have to discuss it with her he proceeded to try guilting me into doing something stating "you mean after all this trouble Ive gone to you are not going to do anything with me." Then after more and more pressure I finally got off the phone while trying not to be rude and upset the guy seeing as how I just let him into my computer. Then just before he hung up he told me when I come crawling back to him the price would be 600$. My complaint is not the rudeness but the tactics used and the blatant lyeing. I had my computer looked at and it had no viruses at all nothing wrong with it. So not only did this guy represent themselves as [redacted] or handling [redacted] cust service, but blatantly lied to me about having viruses. This company is terrible for trying to take advantage and prey on customers in this way. Something needs to be done. How many people do they actually deceive into thinking they are [redacted] or that people have viruses they don't.Desired Settlement: DesiredSettlementID: No settlement requested - for

I really don't know what to expect from this but at least one more person has made you aware of these guys. Ideally Id like to see thm fined for improper business practices. The only way to teach big business a lesson is to hit em where it hurts........the pocket book!

Business

Response:

[redacted] contacted us on September 2, 2013 stating

that [redacted] informed him that his [redacted] account was hacked and that he had

spyware. [redacted] search thru [redacted] for [redacted] provided him with a list of

relevant search results, leading him to many companies that support [redacted] Software, not just GuruAid. We

are a support company with a staff in excess of 1,200 assisting customers with

technical related issues.

GuruAid’s advisors answer the call with "We are GuruAid

an independent pc support company”. Again, prior to taking [redacted] computer on

remote our Senior Tech stated “I am a Senior Tech with GuruAid an independent

pc support company”. Once “[redacted]” was connected [redacted] acknowledged “GuruAid” and only then with his consent and authorization did

the GuruAid Tech take remote access of his computer. He felt his mother's [redacted]

account was also compromised and need assistance to fix these issues. [redacted] was made aware to close any personal

files and to click on the “red X” if he wanted to disconnect at any time.

GuruAid Tech also took the second computer on remote with [redacted]’s approval only

with an intention to assist him. Our GuruAid Tech then diagnosed both the

computers with numerous errors and junk/temp files and also that their [redacted]

antivirus was no longer working. Our tech explained that he could help with the

infected, junk and temp files and get [redacted] working again. He informed [redacted] about

the benefits of an Annual Maintenance Plan and stated the price plans with a

discount for two computers of $699.99 for three years for two computers, $ 499.99

two years for two computers, etc. [redacted]’s misunderstanding that the price

“magically dropped” was actually our Tech giving the prices for plans that the

customer could select for his requirements.

[redacted] stated that he had to check with his mother as he

could not make that decision. GuruAid services

[redacted] as well as many other antivirus software programs but at no time did our

Tech represent himself as “[redacted]” as is evident in the transcript of the call.

Review: I called [redacted] about my computer. I thought I was with them and they had routed me to a sister company called [redacted]. They charged me 179. 99 . I called back within 5 min. and asked them to relieve me of the 179.99. They said, sure. I asked them 3 more times and they assured me that I only would be charged the 59.00 for the security and would not be charged for the 179.99. Five days later , I was charged the 179.99 on my credit card to [redacted]. I called [redacted] and they will not let me speak to the supervisor and will not listen to me. Do I still owe the 179.99? I had no idea that I was not with [redacted] until I saw my credit card. Please help me?

[redacted]Desired Settlement: Is [redacted] a scam? Can you get them to refund credit card?

Business

Response:

Ms.

[redacted] contacted [redacted] on April 23, 2015 for issues with the installation of

[redacted] Ms. [redacted] issue was fixed to her

satisfaction. That day Ms. [redacted] subscribed to the 1 Year Annual Maintenance

Plan and paid $179.99. On May, 21, 2015, Ms. [redacted] called [redacted] and

expressed her displeasure regarding the service she received from [redacted]; she

expressed concerns that we were not associated with [redacted]. Our Advisor tried to resolve any confusion or

miscommunication she might have had at the time of sign-up, however, Ms. [redacted]

asked to speak with a [redacted] Supervisor to clarify her concerns. Before transferring Ms. [redacted] to a

Supervisor, our Advisor tried to help in resolving her issue. Ms. [redacted] might have felt that she was denied

her request to speak with a Supervisor and informed our Advisor that she would

call us back at a later time. Our Advisor raised a complaint inquiry which was

assigned to a Senior Supervisor for follow-up, but in the meantime we received

the complaint from Revdex.com. We would like to

sincerely apologize for any inconvenience caused to Ms. [redacted].

A

call back was made on May 23, 2015 to Ms. [redacted] by a Senior [redacted]

Supervisor. After speaking to the

Supervisor, Ms. [redacted] was satisfied with the response and chose to close the

complaint that we had raised and agreed to stay with [redacted] for the remaining

term of the subscription.

endeavors to provide the highest level of service, and we appreciate that Ms.

[redacted] gave us a second opportunity to serve her.

[redacted] is an independent provider of technical support services for

several third party brands. It is a division of a 34-year old U.S. company

(Lester Inc, [redacted]/) based in [redacted]. Our website www.[redacted].com makes it very

clear that we are not affiliated with any computer or software product company.

Our

advertising on the web clearly states that the service is from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for being there for me.

Sincerely,

Great Service--very patient and professional. Thanks!

the service I received today was excellent

After a very rough start Visual P[redacted] jumped right in and worked very hard to solve my problem. Should I never need any assistance from [redacted] this is the person to go to.

very good
and I have got no problem in my p.c after getting this service!

Very professional and customer oriented. They take time to find the problems and the solutions.

The service was excellent. You have to make sure you get a good telephone connection. the tech was awesome and spoke English at an understandable pace - Davendra R[redacted]. the first contact I had was a bit impatient but again the tech was A plus. the guru aid site has been a real asset.

These people were Awesome. They spent most of the day trying to help me, and the problem is resolved. I've never worked with more patient people.

best support great help and great help thank you [redacted]

Review: On Wednesday 6/18/2014, I received a telephone from a male that stated that there is a problem with my computer. I was told what to type on my lap top and asked what was it I saw on the lap top. I saw the web site [redacted] and when I told the person this, the telephone was given to another person who told me that his name was [redacted] proceeded to tell me that there was a problem with the computer and that thieves could hack into it and steal my information. While speaking to me, [redacted], was able to move my mouse around and files as well. I was then told by [redacted] to get a pencil and paper to write down the numbers he was going to give, which I did as he asked. The amount was $199.00 and $99.00, I asked him why was I being given the dollar amounts and, he told me that this would fix any problems that the lap top had and cover me up for three years. I mentioned to [redacted] that when I spoke to the customer service department last week none of these problems were mentioned and I was assured that everything was fine. Yet, [redacted] told me that the problem was found last week and it had to deal with the fir wall which at this time was no longer on the lap top and this was the problem. I asked [redacted] again why wasn't I given this information last week and I have only used the service twice since I bought it in Nov. 2013 so, what am I being asked for more money at this time? I wasn't happy with any of [redacted] answers so, I asked him how did he get my telephone number and what was my name. He told me that he worked for the biggest computer safety company in the world and then he called me [redacted]. I told him that he doesn't know my name how do I know who I am speaking too and he might be a thief that I am supposed to be aware of. I told him that I wasn't going to continue our conversation and I hung up the telephone. [redacted] called back a couple of times not that he identified himself but I did recognize his voice and during this time he said "[redacted]". I hung up the phone and he called back saying that he didn't say [redacted]Desired Settlement: If there is a problem with my lap top please have someone call me, not [redacted]. I want to know what can be done about the problem and with the money that is left or time that is left with my contract do the repair. Then I want to cease in having anything else to do with this company!

Business

Response:

[redacted] contacted us on November 23, 2013 needing

our assistance in getting an antivirus issue fixed. With [redacted] consent, GuruAid’s

advisor took remote access of her computer.

Our advisor diagnosed the computer and informed [redacted] about the

benefits of our Annual Subscription Plans. [redacted] chose the 1 year Annual

Maintenance Plan. [redacted] confirmed her issues were resolved.

In her

complaint [redacted] mentions the details of the fraudulent call that she

received on June 18, 2014 where a person named [redacted] called her. [redacted] was

suspicious of this call. [redacted] did the wise thing by ending the

conversation with that unknown person. That call was not made by GuruAid.

We have cross

verified the interaction logs of [redacted] on June 18, 2014. The first

inbound interaction we received was an inbound call from [redacted] but there

was no response on the line and it was disconnected. As a concern, our advisor

made an outbound call to [redacted], which was the second interaction, but [redacted] stated that she was very upset and did not wish to have a conversation

and hung up. We had tried to contact [redacted] in order to resolve the issue

after the receipt of this complaint. On June 25, 2014, we spoke with her and

her concerns about GuruAid were resolved. She is satisfied and happy with the

resolution provided and would call us for any assistance she requires in the

future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Service was great and very through...Thank you Tech..

responsive and effective service.

I was very happy with the serviceI had this A.M. with Bhavesh P[redacted]

After working on my computer for over an hour, through which the technician was very patient and helpful, my computer issues were resolved. My computer now seems to be working back to its original speed. Very professional and very courteous workmanship!