Lennar Homes

Tell us why here...We will check into the issue, regarding the build of the home for Address [redacted]

Tell us why here... April 10, 2015 Revdex.com1005 La Posada DriveAustin TX 78752###-###-####[redacted] Re:         Complaint # [redacted] & [redacted] To Whom It May Concern: Lennar is in receipt of the above complaint from [redacted].  Lennar is aware of Mrs. [redacted]’s concerns. Lennar values its customers and takes its obligations under the warranty provided with its homes very seriously.  We regret that issues arose with Mrs. [redacted]’s home and are currently in contact with Mrs. [redacted] in an effort to resolve her concerns. Lennar has been in contact with our flooring vendor and they will be moving forward with the repair of the tile floor after samples are provide to enable Mrs. [redacted] to make her replacement tile selection. We appreciate your having forwarded Mrs. [redacted]’s complaint to us.  If you have any questions or need additional information from Lennar, please let me know.  We hope that our actions will prevent this from occurring in the future. Sincerely,  [redacted]Director of ConstructionLennar Have a great day.Thank you,[redacted]Customer Care – AustinLennar Corporation [redacted].[redacted]@lennar.com[redacted]Cell ###-###-####[redact...⇄ you would like to stop receiving email messages from us at any time, click on UNSUBSCRIBE   This e-mail is intended only for the use of the person to whom it is addressed and contains information which may be confidential or privileged. If you are not the person to whom this e-mail is addressed, or an agent authorized by such person to receive this e-mail, you are hereby notified that any examination, copying, distribution or other unauthorized use of this e-mail is prohibited. If you received this e-mail in error, please notify me immediately at the e-mail address referenced above.

The Landscaping company did not have time to schedule last Week and it is supposed to be installed this Week.The Area Manager [redacted], said he left a message that it would be schedule for this Week.Your doors are on order and paint on window sills and shelves will be re-painted. The Customer Care Rep., [redacted] will be setting that up with the homeowner.

We installed 4" of topsoil prior to installing the landscape like we do on all homes. We met home owner onsite this week and agreed to do as a courtesy a one time top dressing of yard. We explained after that it would be up to home owner to maintain.

To whom it may concern,Lennar has been in contact with the homeowner and is installing  a French drain for the drainage issue. Also, Installing new doors and using a different paint for the shelves and window sills.Thank you.

[redacted], I already responded in your system yesterday.  All work has been complete and the customer care ticket has been signed off by the buyer.

Complaint: [redacted]
I am rejecting this response because, the work done by Lennar was substandard.  The roof is leaking due to substandard work and not the age of the roof.  the poor workmanship was know by Lennar's roofing contractor, because they attempted to seal up the improperly installed flashing using window caulk.  Of course this caulking being exposed to the sun dried out over time and then the roof began leaking.  It was obviously a very slow leak which was not visible from inside the garage.  However, when I removed some items from my garage shelving I then noticed the sheetrock was wet and stained.  When I went up into my garage attic I found the roof leak.  It was coming from the aforementioned poorly installed flashing.  The roof decking was; wet, rotten and moldy.  the mold is a clear indication that this leak has been occurring over time.  Since mold requires the elements of dark wet spaces to grow this is also evidence that this leak extends back to the original construction or within a short time of construction completion which would have fallen in the warranty period.I apologize for my delayed response to Lennar's response, but I was out of country attending to business and missed the stated timeline.
Regards,
[redacted]