Lennar Homes

We are very sorry that the homeowner does not agree with our approach to the issue I also checked our records and do not find where a service request was ever submitted for a drainage issue The home is almost years old and had they contacted us sooner, the outcome might have been different We must be fair to all homeowners and treat all the same The warranty clearly states that drainage is only covered during the first year of occupancy We will unfortunately not be able to assist them with this issue Daris [redacted] Director of Customer Care Lennar

While we do not feel that there is anything wrong with the unit, as a courtesy, we will have a different HVAC contractor investigate your concerns Daris H [redacted] Director of Customer Care Lennar

[redacted] - We plan to finish the remaining items today [redacted] Director of Customer Care Lennar

Sounds good.Daris H***Director of Customer CareLennar

I am sorry but the wrong email was sent We have repeatedly informed the homeowner that due to the age of the home, no further action will be taken We have no records of a previous issue with drainage being submitted during the warranty period Lennar will take no further action on this matter nor respond to any further emails regarding this matter Daris ***

While we understand that Mrand Mrs [redacted] were frustrated with the progress of the construction of their dream home, all of the issues were addressed and corrected Our Purchase Agreement states that if the buyer chooses to cancel or terminate the contract that we have the right to retain the earnest money and upgrade money for any options that they have chosen When they decided to terminate the contract, without giving or new construction team the opportunity to demonstrate that they could make the corrections, we made the decision to return the earnest money However, we can not return the option money in order to cover any expenses we might incur due to making changes to the options that they selected to a new buyer Daris [redacted] Director of Customer Care Lennar

Complaint: ***
I am rejecting this response because: I have not been in communication with *** *** I spoke directly with *** ***, Director of Construction for Lennar, on April 2, and April 4, and the decision on how the floor is going to be addressed has not been decided yet The decision on how Lennar will be resolving my issue is dependent on CSR *** appointment on April 6, I would like to wait until I speak with *** ***, Lennar's Director of Construction, on or after April 6, before I provide a response
Regards,
*** ***

Dear ***,
I apologize and I am sorry to hear about the issues you are having with your homeI have spoken to *** *** who has been in touch with you as wellWe are aware of the issue and it is currently being handled.
Again, I apologize for the issues you have had
Thank
you,
*** ***

We are in receipt of your letter dated August to Lennar Homes regarding the above referenced consumer complaintI apologize for the delay in responding, we did not receive the letter until September We have contacted the homeowner, *** ***, and have arranged to meet her in her home with
our HVAC installer to address her issuesPlease let me know if you need any further information

------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Mon, Dec 15, at 10:AMSubject: Fwd: Lennar at ***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Dec 12, at 1:PMSubject: RE: Lennar at ***To: Blaze K*** Cc: "[email protected]" , Gregory O** , Ryan H*** , "***@myRevdex.com.org" , "***" Please see attached the documents that were supposed to be expedited by *** ***. Thanks *** ***
From: Blaze.K***@Lennar.comTo: ***CC: [email protected]; ***@lennar.com; ***@lennar.com; ***@myRevdex.com.org; ***Subject: RE: Lennar at ***Date: Fri, Dec 17:52:+** *** I am very sorry to hear about that and sorry I was provided with that infoLet me see if I can get to bottom of thisFrom: *** *** [mailto:***] Sent: Friday, December 12, 11:AMTo: Blaze K***Cc: [email protected]; Gregory O**; Ryan H***; ***@myRevdex.com.org; ***Subject: FW: Lennar at ***
Good Morning Please see the message below from that was provided to the Revdex.com regarding case id# ***I do believe that there is a mistake in the response where it is noted I am to receive $500. The last and final document that I signed did not note this amountThe email chains below do not note this amount either. Also, I am confused by the statement which notes that I have received a check from Lennar Homes. To date, I have yet to receive any checks as it relates to EMD from Lennar homes and I have rejected the response that was provided to the Revdex.com because it is falseI was told by MsR*** that it would take to weeks to return the EMDMy realtor, *** *** inquired about the timeframe for return of EMD to Ms***. I also received a call from the Maryland Attorney General's office in regards to the complaint that I filedThey noted that they had forwarded communications to Lennar Homes in regards to return of EMD but have yet to receive a responseI informed them as of yesterday that I had not heard anything from Lennar HomesI will let them know that Lennar has provided as response via the Revdex.com.
From: Blaze K*** Date: Thu, Dec 11, at 1:PMSubject: Lennar follow up to case id# *** *** ***To: "[email protected]" Cc: Gregory O** , Ryan H***
Please make note that an agreement was made with ** *** and Lennar in regards to case id# *** and the follow is from *** R*** who worked with ** *** to reach amicable resolutionThis is a follow up of the Revdex.com complaint that we received concerning *** ***, a can at ***We are splitting the EMD with her, retaining and returning It is in process now and should be on your desk shortly** *** received the check and we hope that we can consider the issue closedThanks I do hope this can be resolved soon and that it will not take an additional to weeks. Thank You*** ***
From: ***@Lennar.comTo: ***CC: ***; ***@Lennar.comSubject: RE: Lennar at ***Date: Wed, Nov 19:04:+Thanks for your assistance!
From: *** *** [mailto:***] Sent: Wednesday, November 12, 1:PMTo: *** ***Cc: *** ***; Gail A***Subject: Re: Lennar at ***
Hi ***,
*** has signed the release. Please keep us posted on when we can receive the checkThank you for your assistanceHave a great dayRegards,
***
On Wed, Nov 12, at 12:PM, *** *** wrote:
Hi ***,
Thank you for the quick response and your candor. I will follow up with *** and get back to youRegards,
***
On Wed, Nov 12, at 12:PM, *** *** wrote:
***,
While I can appreciate your earnestness in representing *** ***, it would not serve either of us to enter discussions regarding market time, breaches, specific performance, damages, etc. Neither of us got 100% of what we wanted in this case, but we agreed to a mutual resolutionI have discussed this matter with my management team and I was the sole proponent of the compromise as there was no contractual merit to warrant one. My position was not the popular positionThe sooner *** *** signs the cancellation agreement, the sooner I can get her processed and refund to her. Surely it could take 6-weeks, but it could also arrive soonerPlease let me know if you have any additional questions or concerns***
From: *** *** [mailto:***] Sent: Wednesday, November 12, 12:PMTo: *** ***Cc: *** ***; *** ***
Subject: Re: Lennar at ***
Good afternoon ***,
I am waiting for a response regarding the reimbursement time for Rhesia's emd. Please let me know who I need to speak with to get the check expeditedThank you,
***
On Tue, Nov 11, at 9:PM, *** *** wrote:
Hi ***,
Thank you for your responseUnfortunately, 6-weeks is too long of a period for reimbursementGiven the circumstances, I don't think it is unreasonable for *** to expect a refund check in less than 1-weeksNobody wants to drag this event out for another 6-weeks especially since the property was immediately placed back on the market despite not receiving a releasePlease let me know if you can authorize the expedited refund check or do I need to speak with someone elseThanks for your assistanceRegards,
***
On Tuesday, November 11, 2014, *** *** wrote:
***,
Thanks for getting back to me. I’m really glad that we can finally resolve this situation. Tomorrow, *** *** will receive from a cancellation form that will indicate a 50/split. She will get it electronically. Once it is ratified, it usually talks about 6-weeks to get the refund check.
Please let me know if I can be of further assistance
***
From: *** *** [mailto:***] Sent: Tuesday, November 11, 4:PMTo: *** ***Cc: *** ***Subject: Re: Lennar at ***
Good afternoon ***,
I spoke with *** about our conversation and she is agreement of receiving 50% of her earnest money back. Please send the appropriate document stating the 50% reimbursement tomorrow so we can move forward to finally resolving this matter. How can *** get her refund check?
Regards,***
On Thu, Nov 6, at 7:AM, *** *** wrote:
** ***,
I will follow up with *** *** todayThanks
***
From: *** *** [mailto:***] Sent: Wednesday, November 05, 12:PMTo: *** ***Cc: *** ***Subject: Re: Lennar at ***
Hi ***
I returned your call and left you a voicemail yesterday afternoonI been sick, so please accept my apologies if my message was distortedI had been awaiting you to follow back up with me regarding the cancellation request and my concerns with what my realtor, *** *** and I had been told by Gail prior to me signing the releaseI believe *** *** had left you a message as wellCan you please give him a call at your earliest convenience at ###-###-####I have cc'd him in case you would like to reach out by emailThank you for following up*** *** ###-###-####
Sent from my ***
On Nov 3, 2014, at 5:PM, *** *** wrote:
Good afternoon *** ***,
I’m writing to you to follow up on a complaint that I received regarding your experience with Lennar. I left a message for you on the phone numbers that we have for you. At your earliest convenience, please give me a callI look forward to speaking with you*** ***
Area Sales Manager
###-###-####
--
*** ** ** *** *** ***Office: ###-###-####Direct: ###-###-####www.***www.***.com"If you have any friends or family who are interested in real estate, I would be honored to provide them with my services and expertiseThank you for the referral!"
-- *** ** ** ***, *** ***Office: ###-###-####Direct: ###-###-####www.***www.***.com"If you have any friends or family who are interested in real estate, I would be honored to provide them with my services and expertiseThank you for the referral!"
--
*** ** ** ***, *** ***Office: ###-###-####Direct: ###-###-####www.***www.***.com"If you have any friends or family who are interested in real estate, I would be honored to provide them with my services and expertiseThank you for the referral!"
--
*** ** ** ***, *** ***Office: ###-###-####Direct: ###-###-####www.***www.***.com"If you have any friends or family who are interested in real estate, I would be honored to provide them with my services and expertiseThank you for the referral!"
--
*** ** ** ***, *** ***Office: ###-###-####Direct: ###-###-####www.***www.***.com"If you have any friends or family who are interested in real estate, I would be honored to provide them with my services and expertiseThank you for the referral!"

------ Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Thu, Dec 11, at
4:PMSubject: Fwd: Lennar follow up to case id# *** *** ***To: *** *** ---------- Forwarded message ----------From: Blaze K*** Date: Thu, Dec 11, at 1:PMSubject: Lennar follow up to case id# *** *** ***To: "[email protected]" Cc: Gregory O** , Ryan H***
Please make note that an agreement was made with ** *** and Lennar in regards to case id# *** and the follow is from *** R*** who worked with ** *** to reach amicable resolutionThis is a follow up of the Revdex.com complaint that we received concerning *** ***, a can at ***We are splitting the EMD with her, retaining and returning 500. It is in process now and should be on your desk shortly.
** *** received the check and we hope that we can consider the issue closedThanks

Tell us why here...Lennar will investigate to see if this has anything to do with a foundation issue. Lennar covers the tile for 1 year. LT. Floors covered the tile for 5 years. The home originally closed 04/18/2007. 453 Falcon Lane is still under the 10 year structural warranty. There is an...

appointment on 04/06/15 with the Customer Care Rep., [redacted]. Also. there is another Revdex.com complaint for the same issue case# [redacted] - please close or update with the same answer as above.Please add [redacted] to any Revdex.com Reports - [redacted].[redacted]@[redacted].com ([redacted] should be receiving these reports).?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Even though is NOT a warrantable item Lennar went ahead and as a one time courtesy touched up the cracking mortar.  We will not do this again in the future.  See attached customer care ticket signed off by homeowner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this has been thier response in the past with no resolve. Here we are months later and still in the same place. 
Regards,
[redacted]

Ms. [redacted],At Lennar, we stand behind the quality of our communities and we strive to resolve any and all legitimate issues fairly, in a timely manner, and with the highest quality Customer service. Over its history, Lennar has delivered thousands of homes to California consumers and we are very...

proud of our track record of having satisfied homeowners. While Lennar disagrees with a number of the assertions raised in complainant's statement of the problem, particularly with respect to Lennar's alleged "knowledge" of the water, trash, and sewage utility billing issues, Lennar has made clear to the affected homeowners that it has been working, and will continue to work, to resolve this matter in favor of the affected homeowners. Indeed, contrary to the complainant's assertions, it is Lennar's understanding that significant progress has been made to date to resolve these issues. For instance, it is Lennar's understanding that any additional water fees have been eliminated and the additional sewer fees have been halved. Furthermore, and once again Contrary to complainant's allegations, Lennar is open to a fair, reasonable resolution of this matter with the affected homeowners. Indeed, Lennar has already entered into reasonable settlements with a number of the affected homeowners. Throughout this process, Lennar has made it abundantly clear that it remains ready and willing to engage in negotiations regarding reasonable settlement. Unfortunately, and as previously conveyed to the complainant, Lennar does not believe that complainant's Current demand is either fair or reasonable settlement.

Both the cabinet shelf & door were replaced on Monday, Jan. 23, 2017.Mr. [redacted], Jr. signed-off on the Service Request that was created for these issues.The Service Request ticket with Mr. [redacted]'s signature is attached (SR [redacted]).If further information is needed, please...

contact me.Kindly,[redacted]LENNAR San AntonioCustomer Care Coordinator [redacted]

Complaint: [redacted]
I am rejecting this response because:Although I have signed the standard closing paperwork, I've also received verbal and written confirmation from the builder that the grass condition was not acceptable at the time of closing and that they will address it without giving me any hassle and will continue to address my grass situation even after closing.  This is the builder going back on their word regarding what they have agreed to do after closing.  The response is unacceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]