Legendary WhiteTails

My husband wanted a certain shirt so badly. He talked about it for days & I finally bought it for him, along with several other shirts. We received the order with the shirt he really wanted being the only one missing. I emailed them TEN TIMES & called five & was hung up on EVERY TIME. I’ve looked on their site & the shirt in question is now out of stock.

I order a work jacket for my husband 5XL they sent me LT they sent me return label but will not send me a new jacket unto they rec'd their item back. I never dealt with a company with bad online customer service. I shop online all the time and if the company is wrong they do anything to resolve the issue.

I have a shirt to return and they will not send me a the return postage slip. I have talked to them and written them multiple times. I all ready purchased a new one thinking I could return the old but customer service refuses to help. They lie and lie. Always an excuse.

Tried to return a shirt. It was, granted, after the return for refund window, however, LW will now not only not refund my money, minus shipping, it will not offer me a gift card or an exchange for the item I returned. In other words, they have stolen my money.

I tried to voice a complaint on the website, but it will not work and when I call, I am unable to speak with anyone.

This has always been one of our favorite companies to order from!! Great quality clothes!! We have ordered from them at least the last 3 years and never had a problem until this year. The products are still great and if you don't have an issue with them then your good to go but if you have a problem then the customer service department is seriously lacking!!!! Placed an order on 12/13/19 the money came out of my account on 12/15/19. I received an email on 12/18/19 that "Thank you for your order. Unfortunately, the item listed below has either sold out for the season or removal has been requested. This item has been removed from your order. The remaining items on your order will be shipped out as soon as possible." I emailed them back stating that if I wasn't getting the jacket then I didn't need the rest since I only ordered it to qualify for the free shipping.....no response. The order was shipped out on 12/18/19. I tried multiple times to contact them on the phone even held on the line for over 20 minutes one time and no one ever answered. Tried to contact them via Facebook messenger the only other option I could find to contact them and spoke with someone about my order. They messaged me back the next day and apologized for the delay in response that they were under new ownership and had a smaller customer service dept. then then asked what I was having a problem with I told them the situation that I had placed the order and it said part was canceled. They took all of my information to check the order and then told me the order had been shipped out the day before and would arrive by 12/23. I asked if it had the jacket I ordered or just the other stuff I ordered for free shipping. They said that it showed on their end it had the jacket. I received the package like they said on 12/23. The package had no jacket. Not surprised but was a little angry since I had been told it would be in there. The invoice showed a refund due for the amount of the jacket. I messaged them back on Facebook since that was the only way I was successful before on 12/23.....no response. I waited until 1/2/19 and still no refund to my account. So here we go again to try and call. They answer and I tell them my problem. They apologize again and state that since I used PayPal to pay for my order they have to manually do the refund. That's not my problem in my opinion if it says I'm due a refund for something they didn't send that they shouldn't have charged me for to begin with I should not have to call and ask for it. The lady I spoke with seemed snippy that I was ill about the trouble I've had during this process and said they had experienced high call volumes. I guess they did if everyone else had these issues. She told me that the would do the refund and it should be complete by the end of the day. Yes they apologized and yes they said they would fix the problem but just informing everyone of the nightmare the customer service department is if you have to deal with it.

Gift cards that I received to replace items that I returned are invalid

I lurched a $50.00 gift card for my son last December or November. He ordered sweatpants and a sweatshirt. The sweatshirt had a big stain on it and the sweatpants were huge! He sent them back, they said they're out of stock on both and sent him a gift card minus shipping charges about $7,00. He complained that he had to pay to ship them back so they sent him another gift card to make a total of $50.00. Both of those cards are invalid! This has been going on for months. They do not respond to any of our emails or phone calls, just get recording.

I ordered 3 items and sent them back to exchange for a different size. 2/3 items were out of stock and they told me to call them back to discuss if I wanted my money back or to pick out different items. I have tried to get ahold of them for 3 weeks! I have called multiple times (staying on the line for hours and hours each time), emailed them 3 times, messaged them on Instagram and Facebook and still no reply! They have my money and my products! I’m out $170!!

I made an online purchases from Legendary Whitetails on a black Friday sale. They took my money but never delivered my merchandise. I made repeated attempts at emailing them and calling them...emails not replied to and calls on music hold for 20 minutes minimum meaning they are not taking calls. What they did was put the black Friday orders on a back burner while sales at regular price continued. They ran out of merchandise I paid for then send me an email saying part of my order was cancelled as items were no longer in stock. In other words those who paid regular price were cut to the front of the line as opposed to first come first served. I find that to be crooked and deceptive. I find their abandonment of customer service to be highly suspicious. I desire the following: All my money back, all the merchandise that ran out sent to me free of charge, and that the business is investigated for criminal activity in how they cut black Friday people to the back of the line.

I placed an on-line order with Legendary Whitetails on 12-5-19 and received an email confirmation the same day. On 12-11-19 I looked up the status of my order and it has not been shipped and I've received no communication from the business. I've attempted to call them multiple times and sat on hold for up to an hour and never spoke to a person. I attempted emailing them and the email will not go through. On the Legendary Whitetails Facebook page I found multiple people posted saying the same problem - orders not shipped, never able to speak to anyone. I tried messaging them via Facebook and get no reply. Apparently they are going in periodically and deleting people's comments of dissatisfaction. I called my credit card company and the order I placed is in the process of being approved and I will dispute it. People are being scammed and not being refunded for their returns.

Placed an order on Dec. 1st. On the 7th, I received an email stating that my order was cancelled "at your request. (or because the items have sold out for the season) ". I certainly didn't request a cancellation, and all products in my order are in stock today, Dec. 8th.
It seems they're happy to sell me something at full price, but won't honor the sale price agreed to when I ordered. Emailed customer service, and will update if appropriate.

I purchased a 50.00 gift card to replace a purchase that was returned, the gift card has no expiration date, the participant.of the gift card tried using it to make a purchase on their website and the gift card would not work, the participant contacted customer service and was told that it would be taken care of, he proceeds to move forward with the gift card and it still won't work. After several attempts to contact Legendary Whitetails customer service I finally reach a representative that proceeds to tell me that Legendary Whitetails filed bankrupt and that the company has been taken over by another company and that they cannot honor any gift cards that they have no way to enter the gift card numbers in their system but they can give me a 15% discount. I want the money refunded that I paid them for a product purchased or honor the gift card. If the company went bankrupt why wasn't an e-mail sent letting people know that any gift card not used by a certain time will not be honored?

I placed a large order the company, I received a confirmation email stating that it was shipping but the main 2 items was out of stock. I had added several clearance/sale items to my order. I emailed customer several times about it and about cancelling the order with no reply’s. Stay away!

2 separate gift cards were purchased less than a year ago and now when they are trying to be redeemed I am being told that they no longer accept gift cards and will not issue a refund. This is like throwing $200 down the drain.

My son placed an order using an ATM card and when order was placed they pre-authorized the amount, when order shipped they pre-authorized the charge again causing the bank to now hold double the amount of the cost of products. When I contacted the company they stated that's how it's handled. There's no disclosure on their website stating they pre-authorize double charges until product is delivered and when product is delivered it will still take 3-5 business days to release the second authorization. This has and can cause major financial issues for consumers like my son who are on tight budgets.

WORST Customer service ever!!! Ordered jacket Monday 11am. Paid $19.99 for 2nd Day shipping. Website states items will ship out same day if ordered before 3pm, which I did. Jacket didn't ship out until Tuesday. Will get jacket 1 day later than what I paid for. Spoke to Tricia. I read the online shipping policy. She told me that's just an estimate and doesn't include a processing time. No mention of processing time anywhere on website. She told me orders made on the weekend are filled first. Since mine was made on Monday, it was bumped. That's just the way it is. Then spoke to a manager named Jonathan. Totally unprofessional and rude. Told me I needed to calm down and stop yelling. I was not yelling, but I was upset because of the way I was being talked to. I told him he was being rude and condescending and then he disagreed with me that he was being condescending. He kept reiterating the exact same thing Tricia did. Processing times, weekend orders... I told Jonathan that their customer service is terrible and that a good customer service representative would have immediately apologized and offered a refund on the difference between 2nd and 3rd day shipping, if not refund it all. Not offer excuses and definitely not squabble back and forth with a customer about additional processing times that aren't stated anywhere on their website. Neither Tricia or Jonathan ever apologized to me for the inconvenience or the delay. First and absolute last time ordering from this company.

the worst customer service ever. Ordered a jacket they sent the wrong size returned it with their prepaid shipping label took 6 weeks for them to receive my return they shipped the exchange jacket and it was the same exact size I had previously returned. I got told I would have to reship that jacket back and let them get it in their system to do a return since they no longer have the size I need in the jacket I originally ordered and I asked them to send me something comparable in another color right size and I was told that I would have to pay the difference

In December I placed an order for some slippers. They didn’t fit so I requested a return exchange. I had some health issues with walking so I was late with the return exchange, sending it back after I could walk again, in May. I reached out to customer service after about a month without a response. I received an email saying they no longer had the item for exchange. I then asked for store credit and was refused. The customer service agent was rude in the manner she wrote the emails and didn’t offer any kind of compensation. I am extremely disappointed in their lack of customer service.

I just recently discovered Legendary Whitetails and everything looked so nice that I ordered four shirts and I couldn't be more pleased. I had the shirts in just a few days and they are just what I wanted. The fabric is excellent, the colors are perfect and they fit like a glove. Legendary Whitetails has a customer for life !

Customer service team went above and beyond in quickly replacing headlamp prior to my hunting trip.