LDC National Closing Coordinators, LLC

Complaint: [redacted]
I am rejecting this response because:I have never given my account information EVER to anyone in the game in the 6 years that I have been playing this game. All those accounts are MINE, I can verify for you that they are all mine in an any type of security process check. All of those accounts have MY password and have the same character name. I assume one of your employees have logged into my account or have given others my account password because I would NEVER do this especially since my billing info is on ALL of those accounts and NONE of those charges have been disputed EVER in the past. I would like to have my accounts unbanned in any way possible because this is CLEARLY not true without even any proof as to how I even shared my accounts. Furthermore, all my accounts are linked together and has a master password connecting all of them together as well as even having similar emails. I would like to have a way to verify that those accounts are mine and have them unbanned or have a more THOROUGH investigation because these accusations are clearly false and untolerated especially without any proof whatsoever. 
Regards,
[redacted]

Hello,I have reviewed all correspondences related to the issue at hand. The first contact that we received from the email address you listed with the Revdex.com, was on 07/09/2015. The resolution of this ticket was the banning of the account, per your request and the removal of your email address from said...

account, which was done. In regards to the charges. Each of the charges in question, generated an email receipt, sent to the email address you used with the Revdex.com. The first email from our system was sent on 06/26/2015. This email would have indicated that an account under your email address was created. On 07/08/2015, the first purchase receipt was sent to you. On 07/09/2015, we received the first ticket from your email address, making us aware of the situation. The charges you requested a refund for, were not eligible due to the fact that the benefits were already utilized on the account. This is the reason the Support Team was unable to provide you with a refund. All this being said, a dispute was filed through the PayPal account responsible for the charges and all of the funds were returned. Thank you,KingsIsle Account Manager

Complaint: [redacted]
I am rejecting this response because: I've already done that, it's been no help at all.  I've asked about any kind of refund but have been completely ignored.  I feel like I'm being screwed with here and I'm completely over trying to make this work.  It's been very unprofessional overall.
Regards,
[redacted]

Hi There!As per your request, your Memberships for usernames [redacted] have ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of $99.90 that should appear on your banking statement within 2-3 business days.  The...

accounts can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support

Hello, The account austinxy1 automatically renewed for the discounted rate of $59.95 as per your renewal agreement made with purchase on 8/12/2015. You made a purchase for $74.99 current promotion after the renewal was already processed. It appears you have already disputed the renewal...

through your bank which issued a chargeback for the purchase. The $59.95 renewal has already been returned to your through your financial institution.  Regards,KingsIsle Billing Support

Hello, Accounts associated with the permanent ban have all billing information disabled. A 10 year ban is equivalent to a permanent ban.  Regards,KingsIsle Support

Hello,I have reviewed the incident in question. Please know that the distribution of any personal information in game, whether that be an address or social media account name, is a violation of our chat policies. This is the reason your account was sanctioned in the first place. That being said, the...

punishment given was not in line with the policies that we have set for violations. I removed the mute from your account and you should have chat permissions at this time. In the future, please refrain from the distribution of personal information while in game.Thanks,KingsIsle Account Manager

Hello, I reviewed the information in regards to this issue. The Support Team indicated what was necessary to manually reset the master password on both accounts. In turn, you chose not to verify all of the information that was necessary in this case. The master password gives the user access to...

the billing profile and other sensitive functions of the family account. Due to this, specific verification must be done to ensure that the user we are speaking to, is actually the "owner," of the account. There is no alternative options in this matter. In addition, the Support Team will not add a sub-account to a master manually. This must be done through the website.  The Support Team will be more than happy to assist you with this issue. However, full verification is non-negotiable when dealing with the master password of a family profile. This is done to help maintain the security of the billing profile and the account in general. Thank You, KingsIsle Account Manager

Hello,As per your request, your Memberships for usernames [redacted] & [redacted] have ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of $6.95 that should appear on your banking statement within 2-3 business...

days.  The accounts can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Support Manager

Hello!We've located the account and confirmed purchases were made.  Payment information was entered numerous times between 09/16/2017 and 10/3/2017 in order to complete purchases.Please note, in order for your card to be charged, the following steps must be completed correctly every time a...

transaction is done.  1. Log into the web account (not the game) with the username and password.2. Click on "Buy Crowns" or "Upgrade Membership"3. Select the desired package(s) of Crowns &/or Membership4. Choose the account to apply the selected increment & add to cart5. Hit checkout & enter the parental control password.6. Enter the credit card & billing address information (including CVV security code)7. Click "complete purchase" on the next page to finalize the order8. Receipt email is sent to all email addresses on file.All purchases are non-refundable barring technical difficulties preventing reasonable access to the game, however we've granted an exception and issued a refund of $5.00.  Please review the Terms of Use regarding submission of information, the entry of accurate billing information (including address & CVV) presumes the validity of the card holder.  If this is not the case, please contact your bank directly regarding fraudulent use, we will be happy to provide all investigative information.We’ve taken the liberty of blocking your credit card information from our system, so further charges cannot occur.  We would encourage you to log on to the website with your child's username & password to re-establish the parental control password to ensure all billing account activity is initiated by you. Regards,KingsIsle Support Manager

Revdex.com,
I have reviewed the response made by Kingsisle Entertainment, and find that this complaint has been resolved better than I was expecting. The resolution was originally resolved with PayPal earlier this morning, and the response from Kingsisle on this site was solidifying the evidence that I have indeed received a refund. Having just been hired for a job, and spending the majority of my savings on moving, I need to be on a budget, and the two automatic membership renewals from last night (which were billed a day prior to the expiration of the previous memberships) made me panic as it was a blow to my wallet at the time. But, I am going to purchase memberships as soon as I get my feet on the ground. I appreciate all of the help Kingsisle, PayPal, and Revdex.com have given me in resolving this issue in a timely manner. Thank You,
[redacted]

Hello again, The account [redacted] has been permanently banned by violating the Terms of Use that is accepted upon account creation. The account has been involved in Cyber Sex chat activity in-game, which is highly unacceptable. Our priority is to host a safe environment for our players and this behavior is not tolerated. The accounts will not be released and banned accounts are not eligible for refund. Regards,KingsIsle Support

Hello,After further investigation, the account in question is only responsible for $85. A gift certificate was purchased through a different account and redeemed on your account. The charge was then disputed by the card owner and a chargeback was issued. As a result, your account was banned. Once the debt is paid in full, the account can be reopened.Thank You,KingsIsle Account Management

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
 Doesn't matter who made the poor excuse for acceptable changes.  I will post all the messages/screenshots from other people at the Wizard101 forums.  You do allow photos right?  I'm sure you do.  They will be posted.  All 200+, of people complaining endlessly, extremely angry, frustrated and appalled at your changes.  The Change.org petitions are gaining enough ground that this Revdex.com report is just redundant.

Complaint: [redacted]
I am rejecting this response because:
The most recent transaction I have made was 60,000 crowns and that's like $70 or $80. I do not understand how I'm being charged double. 
Regards,
[redacted]

Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of $49.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at any...

time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel?  https://[redacted]How Does the Billing Work?

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] they lied about a series of actions that took place and specifically targeted me and as far as I know it is illegal to target a ip addess it is considered a violation to someones private life by targeting my ip address they are breaking the law

Hello,We received a recent inquiry from the customer on 7/19/2016 requesting that the mute on their account [redacted] be lifted, so he or she may once again communicate freely within Wizard101.  We responded to the inquiry on 7/19/2016, declining the request to lift the...

mute on the account.The account [redacted] was originally muted on 9/27/2015 for using language that violated the Terms of Use in the in-game chat.  The account had been sanctioned with warnings, temporary mutes, and temporary suspensions due to such language on 21 previous occasions.  Each time the account was sanctioned, the user was reminded that such language is not permitted and additional violations would result in permanent sanctions.We cannot lift the mute on the account [redacted] because of these violations of our the Terms of Use.While we understand the frustration of not having chat options in the game, we'd like the customer to keep in mind that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. We cannot overlook the violation of our rules. Regards,KingsIsle Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. What is the starting price, exactly? You claimed the email was sent, but I don't see it in my inbox. Please reply here with the price,  so I can gather up the money needed to get my account back. 
Regards,
[redacted]

Hello,In order to re-open the account, 14,770 Crowns would need to be paid back. If you wish to make payment, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] [redacted]The amount necessary to reinstate...

this account is: $30We will notify you via this email when the account is reinstated. Thank You, KingsIsle Account Manager