LDC National Closing Coordinators, LLC

Hello,I’m sorry, when we get word from a banking institution that a payment account holder has issued a chargeback against an account, our only choice is to suspend all linked family usernames until the full chargeback amount has been paid. All family accounts, linked to the username provided, will...

remain banned until the full chargeback amount is paid.We apologize for any inconvenience, but due to security considerations regarding Family Plans, linking an account to a Family Account is permanent and irreversible.The customer may contact our support at [email protected] and we will be happy to provide chargeback payment information.Regards,KingsIsle Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also would like for KingsIsle Entertainment to email me personally on the main email used for the 2 accounts as to let me know how my banned/muted accounts are doing, and for my accounts to be unmuted, thank you. 
Regards,
[redacted]

Hello,We have not received any previous messages from the customer's email address through our support system.As per the request, the Pirate101 Membership for username [redacted] ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a...

credit of $59.95 that should appear on the customer's Paypal statement within 1-2 business days. The account can be resumed at any time without loss of character data.Regards,KingsIsle Support Manager

Hello,As was explained in my previous response, there was no compromise found. In regards to account security, we have not encountered a breach of our account management database, nor did an employee of our company log in and make the comments the account was sanctioned for.Thanks,KingsIsle Account Management

Complaint: [redacted]
I am rejecting this response because: I have contacted the email and still have not heard a response back. I am very angry that still after almost 2 weeks don't have my hacked account and have not had any progress towards getting it back.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have sent proof regarding this. I paid these accounts. This had been done for a very long time. It is a family account. Family accounts are more then one person. You also acused me of charge backs I have proved it all that your company lies and hurts anyone. Your terms of use: This is from your site your company. Please read these Terms of Use carefully before accessing or using any part of this Site. By accessing or using this Site, you agree that you have read, understand and agree to be bound by these Terms of Use, as amended from time to time, as well as the Company Privacy Policy, which is hereby incorporated into these Terms of Use. If you do not wish to agree to these Terms of Use, do not access or use any part of this Site. The Company may revise and update these Terms of Use at any time without notice by posting the amended terms to this Site. Your continued use of the Site means that you accept and agree to the revised Terms of Use. If you disagree with the Terms of Use (as amended from time to time) or are dissatisfied with this Site, your sole and exclusive remedy is to discontinue using this Site. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Use and to review such changes. USE OF THE SITE You agree to use the Site only for lawful purposes: (a) Specifically you agree not to do any of the following: (1) upload to or transmit on the Site any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material, or any material that is, or may be, protected by copyright, without permission from the copyright owner; (2) use the Site to violate the legal rights (including the rights of publicity and privacy) of others or to violate the laws of any jurisdiction; (3) intercept or attempt to intercept electronic mail not intended for you; (4) misrepresent an affiliation with any person or organization; (5) upload to or transmit on the Site any advertisements or solicitations of business; (6) restrict or inhibit use of the Site by others; (7) upload or otherwise transmit files that contain a virus or corrupted data; (8) collect information about others (including e-mail addresses) without their consent; (9) download a file or software or include in a message any software, files or links that you know, or have reason to believe, cannot be distributed legally over the Site or that you have a contractual obligation to keep confidential (notwithstanding its availability on the Site); (10) post “spam,” transmit chain letters or engage in other similar activities; (11) solicit, provide or exchange any personal information, including but not limited to user names or passwords; (12) “stalk,” “phish,” abuse or harass another user, or attempt to do any of the foregoing; or (13) engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by the Company, may harm the Company or users of the Site or expose them to liability. Without limiting any of the foregoing, you also agree to abide by any code of conduct and policies applicable to the Site or any service available on the Site. (b) Any content and/or opinions uploaded, expressed or submitted to a message board, blog, chatroom or any other publicly available section of the Site (including password-protected areas), and all articles and responses to questions, other than the content provided by the Company, are solely the opinions and responsibility of the person or entity submitting them and do not necessarily reflect the opinions of the Company. You understand and acknowledge that you are responsible for whatever content you submit, and you, not the Company, have full responsibility for such content, including its legality, reliability and appropriateness. By uploading or otherwise transmitting material to any area of the Site, you warrant that the material is your own or is in the public domain or otherwise free of proprietary or other restrictions and that you have the right to post it to the Site. You grant to the Company the royalty-free, irrevocable, perpetual, transferable and world-wide right and license to use all content you upload or otherwise transmit to the Site in any manner the Company chooses, including, but not limited, to copying, displaying, performing or publishing it in any format or media whatsoever, modifying it, incorporating it into other material or making a derivative work based on it. (c) Except as expressly authorized by the Company in writing, you may not reproduce, sublicense, distribute, sell or exploit for any commercial purposes (i) any part of this Site or its content, (ii) access to this Site or (iii) use of this Site or of any services or materials available through this Site, including, without limitation, by leasing access to the Site (e.g., at a cyber café), gathering and selling virtual items, codes, pre-paid game cards, or virtual currency through the Site, or otherwise. (d) The Company reserves the right, but does not assume any responsibility, to (1) remove any material posted on the Site which the Company, in its sole discretion, deems inconsistent with the foregoing commitments (including any material that the Company has reason to believe constitutes, or for which the Company has received notice of its constituting, a copyright infringement); (2) monitor and/or record communications between and among users on the Site; and (3) terminate any user’s access to all or part of the Site. However, the Company can neither review all material or communication before it is posted on the Site nor ensure prompt removal of objectionable material after it has been posted. Accordingly, the Company assumes no liability for any action or inaction regarding transmissions, communications or content provided by third parties. The Company reserves the right to take any action it deems necessary to protect the personal safety of users of this Site and the public; however, the Company has no liability or responsibility to anyone for performance or nonperformance of the activities described in this paragraph. (e) Your failure to comply with the provisions of (a), (b) or (c) above may result in the termination of your access to the Site and may expose you to civil and/or criminal liability. ACCOUNTS Some services of the Site may permit or require you to create an account. You agree to provide true, accurate, current and complete information during the registration process for any account, and to keep the information current through updates. You may not impersonate any person or entity or misrepresent your identity, including by using another person’s account information. We may suspend or terminate your account for any failure to comply with these Terms of Use, any terms related to any service offered through the Site or for any reason whatsoever, or for no reason. Notwithstanding the foregoing, you acknowledge that the Company does not guarantee the accuracy of any information submitted by any user, including account information about the user. You are fully responsible for all activities conducted through your account. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk. PLEASE NOTE: YOU DO NOT OWN THE ACCOUNT YOU USE TO ACCESS THE SITE, AND YOU DO NOT OWN ANY DATA OR VIRTUAL ASSETS/CURRENCY THE COMPANY STORES ON ITS SERVERS RELATED TO THE ACCOUNT. You have no ownership interest in any virtual items or virtual currency that may be associated with the account from time-to-time. You acknowledge and agree that any virtual currency in the Site is virtual only, with no cash value in the “real world” or online outside of the Site. Your account is nontransferable so you do not have any right to sell or otherwise transfer your account or any virtual items or currency associated with your account in the “real world.” The Company does not recognize any such sale or transfer. PAID SERVICES: PAYMENT The Site may contain certain content or services that are provided for a transaction fee or other charge (“Paid Service”). These fees and charges are described on the web pages applicable to the Paid Service. In the event that you choose to use a Paid Service, you agree to the pricing, payment and billing terms applicable to the fees or charges for the Paid Service at the time of payment. The Company may add new Paid Services or modify fees and charges for existing Paid Services at any time in its sole discretion. REFUND POLICY Memberships and purchases of virtual currency for any Company game are non-refundable unless there are technical issues that prevent initial access to the game and cannot be resolved by customer service. All purchases for in-game items are non-refundable. Refunds will not be given to players who have been banned from the game for any reason, including violating the terms and conditions of use.  no where do it state you have to own a family account but never have another on it. You allow others to trade accounts I will attach pictures. this is done for all to see. You can not make up rules because I want you to be help responsible for the actions your company takes. For over 5 years you have ban good people for no reason. They were low income, bad home lives and you never cared. we have done nothing but allow your company to ban accounts with no proof to many times. I have proof for anything you try to say they have done. You also have a temp account of 5. we all know when it is paid by either myself or her. you will ban it. I want you to write a letter regarding this. You still have not had the respect to e-mail me. Her and I are separate. I have my proof she has hers. The people you ban for no  reason other then her or I paying there accounts to play is your way of being judgemental. CThey cant afford it. Other do the same if you want pics ask. I will not back down. This time we are in the right 100%/ You took an acct shannondreamm who was just made. no list of friends and made lies. Think before you reply. You have no clue what we have to show everyone. since 09 she has watched took pics. talked to monitors. People come and go on the game but real friendships are made they do stand up and talk. they are no longer in your employment.
Regards,
Rick Quinto

Greetings, The information was found to be distributed in game, which is why the mute condition was given to the account. The mute will remain on the account, per the investigation that was done for this account. Thank You, KingsIsle Account Manager

Hello, I was able to find the ticket submitted to our support team, pertaining to the accounts in question. While I can not get into specifics over a public forum, I can tell you that the accounts were banned due to multiple compromise reports. Since the account security can not be maintained,...

said accounts will be banned indefinitely. If you would like more detail about this action, you will need to contact us directly, through our site, [redacted].  Thanks, KingsIsle Account Manager

Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is complete. We will gladly reinstate the account as soon as we hear from the card issuer that the chargeback...

has been rescinded or otherwise resolved.  If you wish to expedite the process, please contact your bank directly.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted].  Please be sure to include your username!  Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account.  The amount necessary to reinstate this account is: $140 ($130 disputed amount + $10 ($5 per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support

Hello,Based on the information that you provided the Revdex.com, I found the account in question. I was unable to find a support ticket requesting a cancellation, tied to either the email address, nor the account name. This might explain why the account was never closed. That being said, I closed the...

account and provided a refund for the most recent charge. You should see this added back to your card account within 3-5 business days.Thank You,KingsIsle Account Management

Hello again, One of the disputed charges was for Crowns (in-game currency), which is not a recurring charge. The $6.95 is a monthly discounted family rate that was disputed. Regards,KingsIsle Billing Support

Hello, When you subscribe to our services, you agree to a recurring charge unless cancelled beforehand. It appears that the most recent renewal associated with this email address was on 12/27/2015 on account eak60. Unfortunately, it is way past eligibility for a refund. Over 6 months have...

passed since the renewal occurred. I can assure you that the account has since been cancelled and will not renew on 12/27/2016 and the billing profile has been removed.  Regards,KingsIsle Billing Support

Hello,The accounts have been banned due to a confirmed violation of our Terms of Use.  Specifically, they were found to have been accessed by unauthorized players &/or been confirmed having accessed other accounts.  For the integrity & security of all the accounts, they have been...

permanently banned and are no longer accessible for Wizard101 or Pirate101.You are fully responsible for all activities conducted through your account, including all purchasing activities. You are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account information. If you disclose your password to any other person, it is at your own risk.We're sorry the choice was made to violate the Terms of Use. Unfortunately, for the safety of the larger playing population, we respectfully request you seek entertainment elsewhere.Sincerely,KingsIsle Support Manager

Complaint: [redacted]
I am rejecting this response because: Kingsisle did not give any refund...they owe $623.99 in fraud charges from my mastercard.  not sure what your asking when you wrote couldn't see full statement. I'm rejecting this because I have not recieved any refund
Regards,
[redacted]

Hi There!As per your request, your Membership for username parthraj has ended and will no longer be billed a re-occurring fee.  As a gesture of goodwill we've issued a credit of $9.95 that should appear on your banking statement within 2-3 business days. The account can be resumed at any time...

without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support[redacted] Did you know you don't have to wait until the day before renewal to cancel?  [redacted]How Does the Billing Work?

* your username - [redacted] the billing name - first and last - [redacted] your complete billing address including street address,city, state and zip code - [redacted] * the last 4 digits of your credit card on file It's a diffrent card, I don't know the last four. *the name of the main character - [redacted]the original email address associated with the account - I forget the email, I believe it is [redacted]the approximate date/time you noticed a change in the account or couldn't access the account - Sep. 2014

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] because I never gave out my info in game or out of it my sister shared out of game on facebook an maybe he did in game while he was on my account but I never did plz belive me I have friends that wrote you all telling you this

Hello again, All the accounts linked to the account have been banned. Regards,KingsIsle Support

Greetings,What you are requesting is not possible for us to accommodate. In addition, it is not something that the Support Team could even begin to ask our Development Team to consider. Only in a case where a decision is made to provide this service to the entire player base, would a service like this even be considered. I am sorry, but there is nothing more that can be done.Thanks,KingsIsle Account Manager