Larry H. Miller Lakewood Fordland

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
It was a long process that was handled appropriately by the Service Manager, [redacted]. The start of the process at LHM Ford was difficult because the check in advisor took pictures with his cellphone and sent that to the LHM Warranty Tech. Which I guarantee didn't go over well with [redacted] and made this a long a difficult process. Plus LHM Warranty tech gave me false information as to that it was my responsibility to appeal the denial from [redacted] because when I did call Ford Customer Service they told me that Ford Warranty Dept is only a dealership privilege and not a costumers right to appeal the denial. But once I was put in contact with [redacted], he went out of his way to make sure that [redacted] has all available information and found a suitable resolution for all parties. Biggest issue is that this is not even a 2 year old truck and evidence shows that no external force broke the sunroof and evidence online shows that this was a spontaneous explosion but [redacted] has no glass warranty unlike my wife's Hyundai which has at least a 2yr replacement guarantee. 
Sincerely,
[redacted]

The customer made the deal on a Friday however did not take the vehicle that day. He went on Saturday to his bank and received the cashiers/bank check and brought it to us and then took delivery of the car. On Monday he cam back and endorsed the check over to the dealership and left. Later the...

same day in the evening he came back and wanted to return the car. We at this point are not unwinding the transaction.

The customers were well aware of the complete transaction and there is no hidden agenda. It is there warranty company not ours so they understood what was to happen in each option. They wanted to get back to their home state and this transaction took several days. The customer is responsible to hold...

up the transaction that they agreed to, it is not the dealerships responsibility to pay for there repair.

with attorneys

As I said earlier these customers live out of state. The vehicle the had that was being worked on in the shop we didn't sell them or the warranty they had on the vehicle they traded into us. The vehicle they bought it took a few days for them to make a decision to buy from us and they knew what the whole buying transaction was. They need to talk to there extended service contract company.

The customer made an agreement with the dealership and the lending institution of her money down, she is trying to neglect the agreement she signed. the dealership will not forgo what is owed to us and the lending institution.

Rebates are [redacted] programs, as I am a [redacted] we as a store don't have the power to override Ford's rebate guidelines. The [redacted]'s could have receive the rebate possible however the husband is not on the car purchase. If [redacted] is a [redacted] of a [redacted] branch we can submit to Ford to...

see if they will give the rebate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They...

finally got a resolution to the complaint. Financing was finally obtained. This matter can be closed.
Sincerely,
[redacted]

I am rejecting this response because: I guess whoever wrote this response to you believes they are being truthful with you because after receiving the ticket thru the City of Westminster and having no new information sent to me thru the Revdex.com, that I grew impatient with all of this and went to the dealership on my day off to try to speak to the GM who conveniently was in another "meeting " I found out by the GSM they are speaking of. At which time I explained the reason for my visit, he listened, supposedly was communicating w/the GM via text and he promised me that the GM was waiting to hear back from a outside party but would not hear back from them any later then Thursday (2days after my visit,) gave me his card and word that he'd get back to me w/an answer no later then Thursday as well. Thursday came and was getting close to their closing time when I called the middle man to try to get an answer. At which time the only thing he could tell me was that the tow company that they sold my car to with a unsigned title and plates that never belonged to them had sold it at a auction and the dealer that had bought it at the auction was breaking the law by driving it with my plates instead of the dealer plates that he or whoever he may if sold/gave away/loaned it to are required by law to have on the vehicle. But they still didn't have any certainty of who or where the car was  The only thing that was "worked out" as this person claims is that they were clueless and there wasn't a whole lot more that I would accomplish by pursuing this any further with them. They still haven't taken any responsibility for this mess, offered any kind of help or a simple apology for that matter. Basically this is the way it is and such is life type attitude. After me expressing the unbelievable confusion and disappointment that I entrusted such a incompetent business to do nothing more then their job, I ended communication with them. If you ask me, the response that they gave to you was just another lie and another attempt to avoid any responsibility. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/11/20) */
I do apologize on the mailer. They are third party mailing company's as well as Ford motor company will send promotional pieces. I will send a message on my end to have you removed from the mailing list, however will need your address to confirm...

we send the correct information. I f you receive an email there is always towards the bottom of the email an "opt out" if you click on that tab you will not receive emails either.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted]
XXXXX [redacted] trl
broomfield, co XXXXX

Just to verify we do not and never will put our integrity in a bad place with Ford or our customers. What I can if the customer goes to Fords web site Fordsalutesthosewhoserved.com and fills in the information needed we as a dealership will submit the rebate to Ford Motor Co.  We are here to help, not to  hinder, reminder all rebates are audited by Ford prior to being distributed to the Dealership or the customer. Thanks for your time.

Spoke with [redacted] and have all things resolved

We already gave the money back to the customer the same day he brought our car back. The full amount

she talked with my GSM and I believe all is handled

Please have the customer email me proof of the $20.00 charge and I will refund the $20.00 back to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and due to the dealerships actions I was forced to retain legal counsel. No further action required through Revdex.com. 
Sincerely,
[redacted]

The car was wholesaled from our dealership to another company and at that point the company who has the car should regerister it with the state. I will have my tilte agent look into this and see if the buyer ever did that. I will follow up on this today.

On the contract there is an expiration date. It is one year, 3 oil changes, tire rotation. Not a big deal I would love to keep the customer and I will give her another year of oil changes and I will pay for it.Thank you, I want to keep happy customers.